Freckle outage history

We are currently investigating this issue.

This incident has been resolved.

We are currently experiencing an increased error rate and long load times due to an outage impacting our hosting provider (AWS). We are currently working on ways that we can mitigate these issues in the meantime.

We are continuing to experience increased error rates and load times due to the outage impacting our hosting provider (AWS). We are still working on ways to mitigate these issues.

Issues caused by outage impacting our hosting provider have cleared up. Platform is functioning as expected.

We are currently investigating this issue.

This incident has been resolved.

We are investigating the issue, and have determined that it should resolve itself shortly.

Issue has been resolved.

We are investigating the source of increased errors

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

All systems are performing as expected

We are investigating a higher than normal number of errors.

We are continuing to investigate this issue, and are continuing to monitor the situation.

The system has returned to normal.

This incident has been resolved.

We are investigating a higher than normal number of errors originating from a single backend server

Systems are performing as expected

Backend server errors caused students to be unable to use Freckle for 7 minutes. We are still investigating the root cause

A fix has been implemented and we are monitoring.

This incident has been resolved.

We are currently investigating an alert about slow response times in our primary API.

The problematic code has been identified and a revert is in progress. Response times have returned to normal due to the lower levels of traffic.

This incident has been resolved.

We have identified a cause for slow response times and are in the process of addressing it.

Reduced traffic has allowed our systems to stabilize. We are releasing a fix tonight to improve our performance during peak traffic hours.

This incident has been resolved.

We are currently investigating an incident that caused a spike of user-facing errors to appear on the Classroom app. All systems should be operational now.

The Educator team is investigating the root cause of this issue. Everything is currently operational, but we are not closing this incident until the root cause has been addressed. We will provide updates as progress is made.

We have released a change to address the root cause of this incident. We will continue monitoring, but users should no longer be experiencing errors caused by this incident.

We have been alerted to a higher-than-normal error rate between two of our internal services, which may result in user-facing errors in our Teacher and Student sites. At this time, it appears to be an issue with our Cloud Provider (AWS), but we are investigating.

We are continuing to investigate this issue.

We've confirmed the errors were caused by a temporary issue our Cloud Provider was having and has since resolved. We are again operating normally now.

This incident has been resolved.

We are investigating high error rates. Users may experience errors while signing in, completing practice, or other basic user functions.

We are continuing to investigate this issue. Students and teachers may still experience errors while using Freckle.

The rate of errors has decreased to a normal rate. We are monitoring the situation and still investigating the root cause.

We have reverted a change that we believe to have caused the issues. We will continue to monitor the situation before marking resolved.

This incident has been resolved.

We're experiencing errors accessing classroom.freckle.com. We are investigating and will provide more details soon.

This incident has been resolved.

We're experiencing errors accessing classroom.freckle.com. We are investigating and will provide more details soon.

This incident has been resolved.

We're experiencing errors accessing classroom.freckle.com. We are investigating and will provide more details soon.

This incident has been resolved.

We're experiencing errors accessing classroom.freckle.com. We are investigating and will provide more details soon.

This incident has been resolved.

We're experiencing errors accessing classroom.freckle.com. We are investigating and will provide more details soon.

This incident has been resolved.

We're experiencing errors accessing classroom.freckle.com. We are investigating and will provide more details soon.

We are continuing to investigate this issue.

We have identified the source of the performance degradation and are taking steps to mitigate the problem.

We are continuing to work on a fix for this issue.

We are continuing to work on and monitor this issue. We have a possible fix in place, and are monitoring how the system responds.

The remediation steps we've taken appear to have addressed the overall issues, but users may still experience occasional issues. Continuing to monitor and taking additional steps.

A fix has been implemented and we are monitoring the results.

We seem to have resolved the remaining issues. We will continue to monitor the situation.

All systems appear to be now healthy, but we will continue to monitor.