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    Freedompay outage history

    76 recorded Freedompay incidents since November 2025, with official updates, affected components, duration and resolution information.

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    Alert: Network International - MEA Processing Issues

    Started October 25, 2026 at 3:23 AM UTC · 35m

    IssuesMinor incident
    Affected components
    Network International - MEA
    1. October 25, 2026 at 3:23 AM UTCinvestigating

      FreedomPay is currently investigating reports of transaction processing latency and timeouts with Network International - MEA. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

    2. October 25, 2026 at 3:38 AM UTCmonitoring

      FreedomPay is in contact with Network International - MEA and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.

    3. October 25, 2026 at 3:58 AM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Network International - MEA relationship manager.

    Alert: Redsys - Europe Processing Issues

    Started October 20, 2026 at 12:52 AM UTC · 5h 26m

    IssuesMinor incident
    Affected components
    Redsys - Europe
    1. October 20, 2026 at 12:52 AM UTCinvestigating

      FreedomPay is currently investigating reports of transaction processing latency and timeouts with Redsys - Europe. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

    2. October 20, 2026 at 6:18 AM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Redsys - Europe relationship manager.

    FreedomPay P2PE Instruction Manual Update (Version 3.4)

    Started October 16, 2026 at 2:34 PM UTC · 0m

    Pending
    Affected components
    P2PE Instruction Manual (PIM)
    1. October 16, 2026 at 2:34 PM UTCresolved

      A new version of FreedomPay's PIM has been posted to https://corporate.freedompay.com/pim. This version includes additional devices supported by our solution, and updates the format to the new PIM template provided by the PCI SSC. For any questions, feel free to contact [email protected]

    Alert: Visa Acceptance Platform (VAP) Processing Issues

    Started October 15, 2026 at 8:22 AM UTC · 43m

    IssuesMinor incident
    Affected components
    Visa Acceptance Platform (VAP)
    1. October 15, 2026 at 8:22 AM UTCinvestigating

      FreedomPay is currently investigating reports of transaction processing latency and timeouts with Visa Acceptance Platform (VAP). Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

    2. October 15, 2026 at 9:05 AM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Visa Acceptance Platform (VAP) relationship manager.

    Alert: Barclays Payments Europe Processing Issues

    Started October 13, 2026 at 3:57 PM UTC · 11m

    IssuesMinor incident
    Affected components
    Barclays Payments Europe
    1. October 13, 2026 at 3:57 PM UTCinvestigating

      FreedomPay is currently investigating reports of transaction processing latency and timeouts with Barclays Payments Europe. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

    2. October 13, 2026 at 4:09 PM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved.

    Resolved: Visa Acceptance Platform (VAP) Transaction Processing Latency

    Started October 12, 2026 at 8:56 AM UTC · 0m

    Pending
    Affected components
    Visa Acceptance Platform (VAP)
    1. October 12, 2026 at 8:56 AM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Visa Acceptance Platform (VAP) relationship manager.

    Alert: Visa Acceptance Platform (VAP) Processing Issues

    Started October 12, 2026 at 8:28 AM UTC · 1h 49m

    IssuesMinor incident
    Affected components
    Visa Acceptance Platform (VAP)
    1. October 12, 2026 at 8:28 AM UTCinvestigating

      FreedomPay is currently investigating reports of transaction processing latency and timeouts with Visa Acceptance Platform (VAP). Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

    2. October 12, 2026 at 10:17 AM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Visa Acceptance Platform (VAP) relationship manager.

    Alert: Visa Acceptance Platform (VAP) Processing Issues

    Started October 11, 2026 at 8:12 AM UTC · 1h 1m

    IssuesMinor incident
    Affected components
    Visa Acceptance Platform (VAP)
    1. October 11, 2026 at 8:12 AM UTCinvestigating

      FreedomPay is currently investigating reports of transaction processing latency and timeouts with Visa Acceptance Platform (VAP). Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

    2. October 11, 2026 at 9:13 AM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Visa Acceptance Platform (VAP) relationship manager.

    Alert: Visa Acceptance Platform (VAP) Processing Issues

    Started October 10, 2026 at 8:12 AM UTC · 32m

    IssuesMinor incident
    Affected components
    Visa Acceptance Platform (VAP)
    1. October 10, 2026 at 8:12 AM UTCinvestigating

      FreedomPay is currently investigating reports of transaction processing latency and timeouts with Visa Acceptance Platform (VAP). Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

    2. October 10, 2026 at 8:36 AM UTCmonitoring

      FreedomPay is in contact with Visa Acceptance Platform (VAP) and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.

    3. October 10, 2026 at 8:44 AM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Visa Acceptance Platform (VAP) relationship manager.

    Alert: Worldpay Vantiv Processing Issues

    Started October 8, 2026 at 6:39 AM UTC · 13m

    IssuesMinor incident
    Affected components
    Worldpay Vantiv
    1. October 8, 2026 at 6:39 AM UTCinvestigating

      FreedomPay is currently investigating reports of transaction processing latency and timeouts with Worldpay Vantiv. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

    2. October 8, 2026 at 6:52 AM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Worldpay Vantiv relationship manager.

    Alert: Barclays Payments Europe Processing Issues

    Started October 7, 2026 at 5:03 AM UTC · 20m

    IssuesMinor incident
    Affected components
    Barclays Payments Europe
    1. October 7, 2026 at 5:03 AM UTCinvestigating

      FreedomPay is currently investigating reports of transaction processing latency and timeouts with Barclays Payments Europe. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

    2. October 7, 2026 at 5:24 AM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved.

    Alert: Worldpay Vantiv Processing Issues

    Started September 30, 2026 at 5:58 AM UTC · 3m

    IssuesMinor incident
    Affected components
    Worldpay Vantiv
    1. September 30, 2026 at 5:58 AM UTCinvestigating

      FreedomPay is currently investigating reports of transaction processing latency and timeouts with Worldpay Vantiv. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

    2. September 30, 2026 at 6:01 AM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Worldpay Vantiv relationship manager.

    Alert: Visa Cardinal Commerce 3D Secure Processing Issues

    Started September 15, 2026 at 6:11 PM UTC · 25m

    IssuesMinor incident
    Affected components
    Visa Cardinal Commerce 3D SecureFreewayHosted Payment PageHosted Payment ControlsHPX
    1. September 15, 2026 at 6:11 PM UTCinvestigating

      FreedomPay is currently investigating reports of transaction processing latency and timeouts with Visa Cardinal Commerce 3D Secure. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

    2. September 15, 2026 at 6:37 PM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved.

    Alert: Freeway Processing Issues

    Started September 15, 2026 at 11:32 AM UTC · 7m

    IssuesMinor incident
    Affected components
    Freeway
    1. September 15, 2026 at 11:32 AM UTCinvestigating

      FreedomPay is currently investigating reports of transaction processing latency and timeouts with Freeway. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

    2. September 15, 2026 at 11:39 AM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved.

    Alert: Barclays Payments Europe Processing Issues

    Started September 12, 2026 at 9:05 PM UTC · 2h 11m

    IssuesMinor incident
    Affected components
    Barclays Payments Europe
    1. September 12, 2026 at 9:05 PM UTCinvestigating

      FreedomPay is currently investigating reports of transaction processing latency and timeouts with Barclays Payments Europe. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

    2. September 12, 2026 at 11:16 PM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved.

    Alert: Network International - MEA Processing Issues

    Started September 1, 2026 at 11:59 PM UTC · 24m

    IssuesMinor incident
    Affected components
    Network International - MEA
    1. September 1, 2026 at 11:59 PM UTCinvestigating

      FreedomPay is currently investigating reports of transaction processing latency and timeouts with Network International - MEA. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

    2. September 2, 2026 at 12:23 AM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Network International - MEA relationship manager.

    Alert: Global Payments Heartland - US Processing Issues

    Started July 14, 2026 at 1:21 PM UTC · 16m

    IssuesMinor incident
    Affected components
    Global Payments Heartland - US
    1. July 14, 2026 at 1:21 PM UTCinvestigating

      FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments Heartland - US. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

    2. July 14, 2026 at 1:36 PM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments Heartland - US relationship manager.

    Alert: Global Blue - Currency Select - Australia Processing Issues

    Started July 12, 2026 at 2:55 AM UTC · 13m

    OutageCritical incident
    Affected components
    Global Blue - Currency Select - Australia
    1. July 12, 2026 at 2:55 AM UTCinvestigating

      FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Blue - Currency Select - Australia. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

    2. July 12, 2026 at 3:08 AM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Blue - Currency Select - Australia relationship manager.

    Alert: Global Blue - Currency Select - Australia Processing Issues

    Started July 4, 2026 at 12:48 PM UTC · 23m

    IssuesMinor incident
    Affected components
    Global Blue - Currency Select - Australia
    1. July 4, 2026 at 12:48 PM UTCinvestigating

      FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Blue - Currency Select - Australia. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

    2. July 4, 2026 at 1:12 PM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Blue - Currency Select - Australia relationship manager.

    Alert: Network International - MEA Processing Issues

    Started June 28, 2026 at 11:07 AM UTC · 17m

    IssuesMinor incident
    Affected components
    Network International - MEA
    1. June 28, 2026 at 11:07 AM UTCinvestigating

      FreedomPay is currently investigating reports of transaction processing latency and timeouts with Network International - MEA. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

    2. June 28, 2026 at 11:23 AM UTCresolved

      Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Network International - MEA relationship manager.