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    Freshbooks outage history

    54 recorded Freshbooks incidents since April 2022, with official updates, affected components, duration and resolution information.

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    FreshBooks - Component not working

    Started October 20, 2026 at 8:09 PM UTC · 19h 50m

    IssuesMinor incident
    Affected components
    FreshBooks
    1. October 20, 2026 at 8:09 PM UTCinvestigating

      There’s currently an issue with FreshBooks emails sent to Yahoo email users. We’ve identified the problem and are working to fix it; however, at this time, you may not receive emails sent by FreshBooks if you are a Yahoo email user. Please check back for further updates.

    2. October 20, 2026 at 10:01 PM UTCmonitoring

      Some customers with Yahoo email addresses may continue to experience delays receiving emails from FreshBooks, including login codes, verification and password reset emails. We’ve rolled out a change to improve delivery of login-related emails and are monitoring its impact, but some delays may persist. We’re working with our email provider on a full resolution and will post updates here.

    3. October 21, 2026 at 3:58 PM UTCresolved

      We have resolved the email delivery issue impacting FreshBooks customers with Yahoo email addresses. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

    FreshBooks - Components not working

    Started October 15, 2026 at 4:16 PM UTC · 2h 12m

    IssuesMinor incident
    Affected components
    Automatic Expense ImportFreshBooks
    1. October 15, 2026 at 4:16 PM UTCinvestigating

      There’s currently an issue with access to Bank Connections and Bank Reconciliation on FreshBooks. We’ve identified the problem and are working to fix it, however you may be unable to use Bank Reconciliation, as well as import new transactions from your Bank Connections at this time. Please check back for further updates.

    2. October 15, 2026 at 5:25 PM UTCmonitoring

      We have fixed the issue impacting Bank Connections and Bank Reconciliation, and will continue to monitor it to ensure there’s no further downtime. Feel free to check back here for any further updates.

    3. October 15, 2026 at 6:27 PM UTCresolved

      We have resolved the issue impacting Bank Connections and Bank Reconciliation. Thank you for your patience while we worked to fix the issue.

    FreshBooks - Investigating Issue

    Started August 4, 2026 at 5:44 PM UTC · 22h 31m

    Pending
    Affected components
    Android AppFreshBooksiOS App
    1. August 4, 2026 at 5:44 PM UTCinvestigating

      We’re currently investigating reports of an issue with FreshBooks. We will post updates as soon as we have them.

    2. August 4, 2026 at 6:02 PM UTCinvestigating

      FreshBooks is currently down, and our team is working hard to get it back up and running. We will post updates as soon as we have them.

    3. August 4, 2026 at 6:58 PM UTCinvestigating

      We have identified the issue impacting FreshBooks, and are working quickly to fix it. We will post an update as soon as everything is resolved.

    4. August 4, 2026 at 6:58 PM UTCidentified

      We have identified the issue impacting FreshBooks, and are working quickly to fix it. We will post an update as soon as everything is resolved.

    5. August 4, 2026 at 7:38 PM UTCmonitoring

      We have fixed the issue impacting FreshBooks, and will continue to monitor it to ensure there’s no further downtime. Feel free to check back here for any further updates.

    6. August 4, 2026 at 8:15 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    7. August 5, 2026 at 4:16 PM UTCresolved

      We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

    Degraded Performance

    Started July 30, 2026 at 9:59 PM UTC · 1h 34m

    IssuesMinor incident
    Affected components
    FreshBooks
    1. July 30, 2026 at 9:59 PM UTCinvestigating

      We are currently investigating issue affecting Freshbooks overall performance.

    2. July 30, 2026 at 10:14 PM UTCinvestigating

      We have identified the issue impacting FreshBooks, and are working quickly to fix it. We will post an update as soon as everything is resolved.

    3. July 30, 2026 at 10:40 PM UTCmonitoring

      We have fixed the issue impacting FreshBooks, and will continue to monitor it to ensure there’s no further downtime. Feel free to check back here for any further updates.

    4. July 30, 2026 at 11:33 PM UTCresolved

      We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

    FreshBooks Mobile iOS App Degraded Performance

    Started June 11, 2026 at 4:51 PM UTC · 1h 12m

    IssuesMinor incident
    Affected components
    FreshBooksiOS App
    1. June 11, 2026 at 4:51 PM UTCidentified

      There’s currently an issue with the FreshBooks Mobile iOS App. We’ve identified the problem and are working to fix it, however you may be unable to use the FreshBooks Mobile iOS app at this time. Please access FreshBooks via a Web Browser or via the Android App in the meantime. Please check back for further updates.

    2. June 11, 2026 at 5:17 PM UTCmonitoring

      We have fixed the issue impacting the FreshBooks iOS App, and will continue to monitor it to ensure there’s no further issues. Feel free to check back here for any further updates.

    3. June 11, 2026 at 6:03 PM UTCresolved

      This issue is now Resolved. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

    FreshBooks - Access Issues

    Started March 17, 2026 at 10:56 AM UTC · 6h 17m

    OutageMajor incident
    Affected components
    FreshBooks
    1. March 17, 2026 at 10:56 AM UTCinvestigating

      We’re investigating an issue that may prevent users from signing up for FreshBooks. We’ll provide another update as soon as we have more information.

    2. March 17, 2026 at 5:14 PM UTCresolved

      We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue.

    FreshBooks - Access Issues

    Started January 20, 2026 at 5:29 PM UTC · 1h 11m

    IssuesMinor incident
    Affected components
    FreshBooks
    1. January 20, 2026 at 5:29 PM UTCinvestigating

      We’re currently experiencing an issue which may prevent users from accessing certain features within FreshBooks. As a result, you may experience problems while we work to fix the problem. We will post another update as soon as we have more information.

    2. January 20, 2026 at 6:33 PM UTCmonitoring

      We have fixed the issue impacting FreshBooks, and will continue to monitor it to ensure there’s no further issues. Feel free to check back here for any further updates.

    3. January 20, 2026 at 6:40 PM UTCresolved

      We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

    FreshBooks - Inaccessible

    Started December 8, 2025 at 7:33 PM UTC · 1h 24m

    OutageCritical incident
    Affected components
    FreshBooks
    1. December 8, 2025 at 7:33 PM UTCinvestigating

      FreshBooks is currently down, and our team is working hard to get it back up and running. We will post updates as soon as we have them.

    2. December 8, 2025 at 7:36 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. December 8, 2025 at 8:57 PM UTCresolved

      We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

    FreshBooks - FreshBot not working

    Started October 24, 2025 at 2:49 PM UTC · 24m

    Pending
    Affected components
    FreshBooks
    1. October 24, 2025 at 2:49 PM UTCidentified

      There’s currently an issue with our support chat tool on FreshBooks. We've confirmed the issue is on our vendor's side and while we wait for updates, customers will be unable to use our chat tool to contact us. Instead, please reach out to [email protected] or 1-866-303-6061.

    2. October 24, 2025 at 3:13 PM UTCresolved

      This incident has been resolved.

    FreshBooks - Access Issues

    Started October 20, 2025 at 5:53 PM UTC · 1h 5m

    IssuesMinor incident
    Affected components
    FreshBooks
    1. October 20, 2025 at 5:53 PM UTCidentified

      We’re currently experiencing an issue which may prevent users from accessing FreshBooks. As a result, you may experience problems with recieving 2FA emails while we work to fix the problem. We will post another update as soon as we have more information.

    2. October 20, 2025 at 6:58 PM UTCresolved

      This incident has been resolved.

    FreshBooks - Investigating Issue

    Started September 18, 2025 at 5:16 PM UTC · 1h 37m

    IssuesMinor incident
    Affected components
    FreshBooks
    1. September 18, 2025 at 5:16 PM UTCinvestigating

      We’re currently investigating reports of an issue with Bank Import on FreshBooks. Some customer may experience issues when connecting their bank. We will post updates as soon as we have them.

    2. September 18, 2025 at 6:53 PM UTCresolved

      We have resolved the issue impacting Bank Import. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

    FreshBooks - Access Issues

    Started September 11, 2025 at 4:08 PM UTC · 40m

    OutageMajor incident
    Affected components
    FreshBooks
    1. September 11, 2025 at 4:08 PM UTCinvestigating

      We’re currently experiencing an issue which may prevent new users from accessing FreshBooks after signing up. Our team is currently investigating the cause and we'll post updates as soon as possible.

    2. September 11, 2025 at 4:29 PM UTCmonitoring

      A fix has been implementing and we are monitoring the results.

    3. September 11, 2025 at 4:48 PM UTCresolved

      This incident has been resolved.

    FreshBooks Payroll - Monitoring

    Started June 26, 2025 at 7:46 PM UTC · 1h 7m

    IssuesMinor incident
    Affected components
    FreshBooks
    1. June 26, 2025 at 7:46 PM UTCmonitoring

      We are currently monitoring reported issues impacting FreshBooks Payroll, and will continue to monitor it to ensure there are no further issues. Feel free to check back here for any further updates.

    2. June 26, 2025 at 8:53 PM UTCresolved

      The issue impacting FreshBooks Payroll is now resolved. Thank you for your patience while we worked to fix the issue.

    FreshBooks - Access Issues

    Started June 12, 2025 at 6:46 PM UTC · 12h 48m

    OutageMajor incident
    Affected components
    FreshBooks
    1. June 12, 2025 at 6:46 PM UTCinvestigating

      We’re currently experiencing an issue which may prevent users from accessing FreshBooks. As a result, you may experience problems with your login, or intermittent loading issues across all areas of our app. This is related to the current Google outage. We will post another update as soon as we have more information.

    2. June 12, 2025 at 10:50 PM UTCmonitoring

      We have fixed the issue impacting FreshBooks, and will continue to monitor it to ensure there’s no further downtime. Feel free to check back here for any further updates.

    3. June 13, 2025 at 7:34 AM UTCresolved

      All issues regarding accessing FreshBooks have been resolved. FreshBooks and all of its features are available and ready to be used.

    FreshBooks - Payroll Onboarding issue

    Started March 7, 2025 at 12:14 AM UTC · 12h 45m

    IssuesMinor incident
    Affected components
    FreshBooks
    1. March 7, 2025 at 12:14 AM UTCinvestigating

      There’s currently an issue with Payroll Onboarding on FreshBooks. We’ve identified the problem and are working to fix it, however, new accounts may not be able to onboard FreshBooks Payroll services at the moment. Please check back for further updates.

    2. March 7, 2025 at 12:59 PM UTCresolved

      The issue with Payroll Onboarding in FreshBooks has been resolved. All Payroll services are available and ready to be used.

    Payment gateway issues

    Started June 17, 2024 at 6:56 PM UTC · 12h 20m

    IssuesMinor incident
    1. June 17, 2024 at 6:56 PM UTCinvestigating

      We are currently experiencing an issue with processing Online Payments. The team is aware of the problem and is working to resolve it, but you may notice issues with processing payments and entering payment information manually. We will post another update as soon as we have more information.

    2. June 17, 2024 at 7:42 PM UTCmonitoring

      We have fixed the issue impacting Online Payments and will continue monitoring it to ensure no further downtime. Feel free to check back here for any further updates.

    3. June 18, 2024 at 7:16 AM UTCresolved

      We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

    FreshBooks - Bank Reconciliation Issue for Some Users

    Started April 29, 2024 at 4:26 PM UTC · 1d 5h

    Pending
    Affected components
    FreshBooks
    1. April 29, 2024 at 4:26 PM UTCidentified

      There’s currently an issue with Bank Reconciliation on FreshBooks. Some users may see a status of 'Waiting for transactions' for Bank Connections that have already completed their transaction import. We’ve identified the problem and are working to fix it; however, you may be unable to use Bank Reconciliation for some Bank Connections at this time. Please check back for further updates.

    2. April 30, 2024 at 10:05 PM UTCresolved

      We have resolved the issue impacting Bank Reconciliation for some users. Thank you for your patience while we worked on a fix. Check back here for any further updates.

    FreshBooks - PDF Generation Not Working for Some Users

    Started April 22, 2024 at 5:48 PM UTC · 1h 45m

    IssuesMinor incident
    Affected components
    FreshBooks
    1. April 22, 2024 at 5:48 PM UTCinvestigating

      There’s currently an issue generating PDFs for invoices, estimates, and proposals on FreshBooks. We’ve identified the problem and are working to fix it, however you may be unable to generate PDFs at this time. Please check back for further updates.

    2. April 22, 2024 at 7:09 PM UTCmonitoring

      We have fixed the issue affecting PDF generation and are monitoring the results.

    3. April 22, 2024 at 7:34 PM UTCresolved

      This incident has been resolved.

    FreshBooks - Bank Connection Issue

    Started November 20, 2023 at 9:30 PM UTC · 17h 10m

    IssuesMinor incident
    Affected components
    Automatic Expense ImportFreshBooks
    1. November 20, 2023 at 9:30 PM UTCinvestigating

      There’s currently an issue with Automatic Expense Import on FreshBooks. We’ve identified the problem and are working to fix it, Please check back for further updates.

    2. November 21, 2023 at 1:07 AM UTCmonitoring

      We have fixed the issue impacting FreshBooks, and will continue to monitor it to ensure there’s no further downtime. Feel free to check back here for any further updates.

    3. November 21, 2023 at 2:41 PM UTCresolved

      The issue with Automatic Expense Imports in FreshBooks has been resolved. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

    FreshBooks - Identified

    Started September 26, 2023 at 12:25 PM UTC · 21m

    IssuesMinor incident
    Affected components
    FreshBooks
    1. September 26, 2023 at 12:25 PM UTCidentified

      We have identified the issue impacting FreshBooks, and are working quickly to fix it. In the meantime you may encounter slowness logging in. As soon as the issue is resolved we will update here.

    2. September 26, 2023 at 12:38 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. September 26, 2023 at 12:46 PM UTCresolved

      This incident has been resolved.