Gathercontent outage history

4 recorded Gathercontent incidents since September 2023, with official updates, affected components, duration and resolution information.

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Content Workflow Editor Issue

Started September 9, 2024 at 9:14 PM UTC 2d 18h

OutageMajor incident

Affected components

Editor Servers

September 9, 2024 at 9:14 PM UTCinvestigating
We're currently investigating an issue affecting the layout and display of content when editing items
September 9, 2024 at 9:42 PM UTCinvestigating
The Content Workflow services are temporarily unavailable whilst we continue to investigate the issue
September 9, 2024 at 10:29 PM UTCidentified
The issue has been identified and we're working to resolve the problem at this time
September 9, 2024 at 11:41 PM UTCidentified
We're currently in the process of testing a potential fix. More updates to come shortly.
September 10, 2024 at 12:36 AM UTCmonitoring
A fix has been implemented and service has been restored. Some content pages may still have formatting issues. We're still addressing those. Please contact support in case of any specific issues for further assistance. We'll be monitoring the results and provide another final update to close out this incident.
September 10, 2024 at 4:04 PM UTCmonitoring
We've been working on identifying affected content items and set them to read only mode for now while we work to fully resolve the formatting issues we had identified. We will provide another update once this is the case.
September 11, 2024 at 4:02 PM UTCmonitoring
We are continuing to work on the issue and have made progress in developing a solution to address the affected data. Our efforts today have shown encouraging improvements with the affected data, and we are planning to take further steps tomorrow to move closer to a resolution. We will keep monitoring the situation closely and provide updates as they become available. Please contact our support team in case of any specific issues for further assistance.
September 12, 2024 at 1:14 PM UTCmonitoring
We have identified all affected content items and have repaired them to the best of our abilities. Please contact Support in case of any specific issues for further assistance.
September 12, 2024 at 3:19 PM UTCresolved
This incident has been resolved.

Data Processing Delays - Emails and Potentially Exports Affected

Started December 11, 2023 at 10:01 PM UTC 1h 1m

IssuesMinor incident

Affected components

Web Application

December 11, 2023 at 10:01 PM UTCidentified
Our data processing infrastructure is running behind which is causing inaccuracies in the emails and exporting. No data has been lost and the system should be caught up soon.
December 11, 2023 at 10:54 PM UTCmonitoring
We have deployed a fix and emails and exports should start processing again.
December 11, 2023 at 11:02 PM UTCresolved
Emails and exports should be processing as expected.

Item editor having an unstable connection

Started October 2, 2023 at 8:54 PM UTC 9h 24m

OutageMajor incident

Affected components

Editor Servers

October 2, 2023 at 8:54 PM UTCinvestigating
We are currently looking into getting stability into our platform
October 2, 2023 at 9:48 PM UTCmonitoring
We've identified the main cause of the instability and have put some measures in place to avoid further outages.
October 3, 2023 at 6:19 AM UTCresolved
This incident has been resolved.

Partial outage and connectivity issues

Started September 18, 2023 at 8:07 PM UTC 11h 44m

OutageMajor incident

Affected components

Web ApplicationAPI

September 18, 2023 at 8:07 PM UTCmonitoring
Our vendor is currently having issues with their platform, we are keeping a close eye and will update as we can.
September 18, 2023 at 9:56 PM UTCmonitoring
We have temporarily disabled the API until we can see stability in the platform. We will keep monitoring and update when we know more.
September 19, 2023 at 7:51 AM UTCresolved
This incident has been resolved.

Gathercontent outage history and incident timeline | Uptimus