Gbg outage history

The AcuFill Activation server was down during maintenance. Customers were unable to activate their PCs.

I wanted to let you know that the activation server is now back online and functioning normally. Our investigation found that the database underwent maintenance, which caused the connection to be closed and resulted in the activation service becoming unavailable. This had not surfaced previously because the database on the older Windows Server 2012 environment was never upgraded and therefore did not encounter the same behavior. We are currently working on a permanent fix to ensure the activation service can recover properly from future database maintenance events and to help prevent similar disruptions. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to restore service.

We are currently experiencing an issue impacting customers using MSSL certificates to access the TEST environment. Our team is investigating the issue and is working to resolve it as quickly as possible. We will provide further updates as more information becomes available.

We are continuing to investigate this issue.

Please be advised we are aware of an issue affecting customers using our Brazil dataset. Customers may experience empty responses being returned We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.

We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service. The incident duration was between 16:51 – 19:31 BST DATE 29/07/2026

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

We're continuing to experience a service disruption which may cause checks for China national ID to result in a 'No match' . We're sorry for the impact this may be having on your business. We're working hard to restore service.

The match rate for this item check is steadily increasing and we believe the issue has now been resolved. Our teams are closely monitoring this before closing the incident.

We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

We're currently investigating a partial outage affecting some Kleber instances caused by disk space exhaustion. Our team is working to identify the root cause and restore full service. We'll provide further updates as they become available.

The issue affecting some Kleber Production instances has been resolved. To prevent similar issues, we are currently upgrading the storage and instance sizes across all Kleber Production clusters. All services are operating normally. Thank you for your patience and understanding.

Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions. The incident duration was between 24/07/2026 00:26 - 24/07/2026 00:48 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise.

Our supplier experienced a service disruption that may have prevented you from using our: Experian Australian Credit Header Start Date and Time 24/07/2026 00:26 AEST End Date and Time 24/07/2026 00:48 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.

Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions. The incident duration was between 24/07/2026 00:00 - 24/07/2026 03:40 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise.

Our supplier experienced a service disruption that may have prevented you from using our: ASIC Personal Name Search Start Date and Time 24/07/2026 00:00 AEST End Date and Time 24/07/2026 03:40 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.

We identified an issue during the Kleber Batch production deployment caused by a file that was not deployed correctly. The issue has now been rectified, a patch release is currently being deployed, and we will provide a further update once the deployment is complete.

The patch release has been successfully deployed, and we have verified that the issue has been resolved. The application is now functioning as expected, and no further issues have been observed following deployment. We will continue to monitor the system to ensure ongoing stability. Thank you for your patience and understanding.

Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 20/07/2026 22:55 AEST Incident Resolution Time: 22/07/2026 12:38 AEST

We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 20/07/2026 22:55 AEST Incident Resolution Time: 22/07/2026 12:38 AEST

Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 20/07/2026 22:55 AEST Incident Resolution Time: 22/07/2026 12:38 AEST

Our supplier experienced a service disruption that may have prevented you from using our: Start Time: 17th July, 01:19 PM (AEST) / 03:19 PM (NZST) End Time: 17th July, 01:51 PM (AEST) / 03:51 PM (NZST) We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.

Our supplier experienced a service disruption that may have prevented you from using our: Start Time: 17th July, 01:19 PM (AEST) / 03:19 PM (NZST) End Time: 17th July, 01:51 PM (AEST) / 03:51 PM (NZST) We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.

This notification is to inform you of planned maintenance work being carried out by our supplier. During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

We are aware of an issue affecting transaction processing with one of our third-party data providers (between 14:56 GMT and 15:14 GMT on July 14, 2026. During this time, some authentication and verification transactions may have experienced failures or delays. Our teams identified the cause as a connectivity issue related to the provider's DNS resolution. A mitigation has been implemented on our side, which has restored service stability and minimized further impact. The data provider has been notified and is actively investigating the underlying issue. At this time, services are operating normally; however, we are continuing to closely monitor the situation and will maintain the mitigation until the provider confirms full resolution. We will provide additional updates as more information becomes available. Start Time: July 14, 2026, 14:56 GMT End Time: July 14, 2026, 15:14 GMT

This incident has been resolved.

Our supplier experienced an intermittent service disruption that may have prevented you from using our service. The incident duration was between 13/07/2026 19:24 - 13/07/2026 20:56 BST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via [email protected]

Our supplier experienced an **intermittent** service disruption that may have prevented you from using our service. The incident duration was between 10/07/2026 18:42 - 10/07/2026 21:10 BST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via [email protected]

We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Service has been restored. We're sorry for the impact this may have had on your business. Our supplier has confirmed an incident occurred with their service, this incident has now been resolved. Incident Start Time: 12/07/2026 08:00 BST Incident Resolution Time: 12/07/2026 08:35 BST