59 recorded Geckoboard incidents since January 2024, with official updates, affected components, duration and resolution information.
We are currently investigating intermittent errors in some widgets. We'll provide updates as we learn more.
Our investigation found no ongoing issue, and we’re closing this alert. We apologise for any confusion and appreciate your patience.
We’re investigating an issue affecting some customers in which dashboards may appear blank. Our team is actively working to identify the cause and restore normal dashboard functionality. We’ll provide another update as soon as we have more information.
We have identified the issue preventing some dashboards from loading correctly, and our team is working on a fix. We'll provide further updates as we have more information.
We've released an update to resolve the issue, and dashboards should now be loading as expected. We'll continue to monitor the situation.
The issue affecting some dashboards from not displaying correctly has now been resolved. Thank you for your patience. Please contact us at [email protected] if you experience any further issues.
Some customers are experiencing issues with their Dropbox widgets not loading due to an ongoing Dropbox incident: https://status.dropbox.com/incidents/q9v98cvgfbms. We’re monitoring the situation and will share another update as soon as we have more information.
Dropbox implemented a fix at 14:26 UTC, and widgets are gradually coming back online. We’re continuing to monitor the situation.
The issue affecting Dropbox accounts has been resolved, and widgets are loading normally. If you continue to have any issues, please reach out to our team at [email protected], and we'll help further.
We are aware of a service outage with our payment platform provider that is affecting recurring billing and the subscription management API, which may prevent some users from making payments or changing plans. We will provide further updates as information becomes available.
Our payment provider has resolved the outage affecting billing and the subscription management API. If you are experiencing any issues with your subscription, please contact our team directly at [email protected] for further assistance.
We are aware of an incident affecting Campaign Monitor (https://status.campaignmonitor.com/incident/692706), which will be affecting customer widgets using the integration. Their team is aware of the issue and are working on a fix.
The Campaign Monitor issue has been resolved by their team.
We're aware of an issue preventing some customers from signing in via Single Sign-On (SSO). This is caused by an outage at a third-party authentication provider, and their team is actively working on a fix. Users who sign in with an email address and password can log in as usual. All other parts of our platform remain fully operational. We're monitoring closely and will post updates here as we know more.
The issue affecting SSO sign-in has been resolved. The upstream provider deployed a fix and confirmed recovery, and SSO logins are working normally again (https://status.workos.com/) All other platform functionality remained unaffected throughout. If you're still having trouble signing in, please reach out to [email protected].
We’re investigating an issue affecting some customers using our legacy dashboards, in which they may fail to load. We’ve identified the root cause and are actively working on a fix. We’ll provide another update as soon as we have more information.
We've released an update to resolve the issue. All dashboards should be loading seamlessly again. We'll continue monitoring the situation and update you shortly.
The issue affecting legacy dashboards has now been resolved. Thank you for your patience while we worked on a fix. If you continue to experience any issues, please contact us at [email protected].
We are currently investigating an issue preventing some users from adding or editing dashboard widgets. We will provides updates as more information is available.
A fix has been implemented for the issue preventing some users from adding or editing dashboard widgets, and widgets can now be added and edited normally. If you continue to experience any unexpected behavior, please reach out to our team at [email protected] for further assistance.
We are currently investigating issues with Spreadsheets widgets. We'll provide updates as we learn more.
We've released an update to resolve the issues with the Spreadsheets widgets. We'll continue monitoring the situation and update you shortly
Service incident related to Spreadsheets is now resolved. Thank you for your patience. Please contact us at [email protected] if you experience any further issues.
We are currently investigating an issue with our Shopify integration, and we'll provide updates as we learn more.
We are currently investigating whether this is related to an ongoing outage on Shopify's side affecting admins, storefronts, checkouts, and Retail POS. You can follow Shopify's own status updates at https://www.shopifystatus.com. We will update this page as we learn more.
A fix has been implemented, and we are monitoring.
The issue impacting Shopify connections has been resolved. Please reach out to [email protected] if you are experiencing any further issues.
We are currently investigating potential issues with widgets not refreshing. We'll provide updates as we learn more.
We have identified the root cause for the issue that is currently preventing widgets from refreshing and are currently working on its fix. More info to follow.
We've released an update to resolve the issues with widgets not refreshing. We'll continue monitoring the situation and update you shortly
Service incident related to widgets not refreshing is now resolved. Please contact us at [email protected] if you experience any further issues.
Due to Klaviyo's outage, the widgets are no longer working. We are currently investigating this issue, and we'll provide updates as we learn more.
We have identified the root cause and are currently working on a fix.
We've released an update, and everything should be working as expected again. We'll continue monitoring the situation.
Service incident related to the Klaviyo integration is now resolved. Please contact us at [email protected] if you experience any further issues.
We have identified the root cause of the issue affecting HubSpot, Aircall and Pipedrive refresh times
Service incident affecting HubSpot, Aircall and Pipedrive refresh times is now resolved. Please contact us at [email protected] if you experience any further issues.
We're aware of an issue which may be causing some users to be unable to load the Geckoboard app or post to their Datasets endpoints. We've identified the cause and are working on a fix.
Our engineers have isolated the cause and we're working on ensuring that the issue does not recur. We'll update you once the issue is fully resolved.
We've successfully resolved the underlying issue. Thank you for your patience.
We are experiencing an issue that may prevent connecting with MS Teams, as well as degraded performance with snapshots/notifications posting to MS Teams channels. We are currently investigating and awaiting further information from Microsoft on the scope of the issue. We will provide further details as they are available.
The issue impacting MS Teams has been resolved. New connections and snapshots are working again as expected. Please reach out to our team at [email protected] if you have any further trouble with your MS Teams connections.
We are currently investigating an issue preventing users from creating new Slack connections. We'll provide updates as we learn more.
We've released an update to resolve the issues with Slack connections and are continuing to monitor the situation. We will provide further updates as they are available.
The incident involving Slack connections has now been resolved. Thank you for your patience. Please contact us at [email protected] if you need any further assistance.
We are currently investigating an issue causing some dashboard widgets to fail to load over TV connections. We have identified the cause and are currently working to resolve it. We'll provide another update soon.
A fix has been implemented for widgets failing to load on TV screens, and we are monitoring the results. We will provide further updates as they are available.
The incident involving some widgets failing to load on TV screens has now been resolved. Thank you for your patience. Please contact us at [email protected] if you need any further assistance.
We’re currently investigating an issue affecting users attempting to create new Aircall integrations. Existing Aircall connections remain unaffected at this time.
The fix is out! All connections, including newly created ones, are functioning as expected. Please get in touch if you still notice any issues.
The issue affecting the creation of new Aircall integrations has been fully resolved. All services are operating normally. Please contact us at [email protected] if you experience any further issues.
We are currently investigating issues with the Airtable integration. We'll provide updates as we learn more.
We have identified that the issue with Airtable connections was caused by an Airtable outage on Friday (Feb 21, 2026). The outage affected the tokens we use to fetch Airtable data, rendering them invalid. To resolve this issue, affected customers need to reconnect their connections from https://app.geckoboard.com/admin/connections. We will also reach out to any affected customers separately via email. For any further questions, please feel free to contact our support team at [email protected].
We have sent reconnection emails to all affected customers, and you can also reconnect in the app from https://app.geckoboard.com/admin/connections. Thank you for your patience. Please contact us at [email protected] if you experience any further issues or have questions.
We are currently investigating issues with password resets. We'll provide updates as we learn more.
We have identified the root cause of the password reset issue and are currently working on a solution.
This issue affecting password resets is now resolved. If you still experience any difficulties, please get in touch with our support team at [email protected].
