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    Geekbot outage history

    15 recorded Geekbot incidents since June 2019, with official updates, affected components, duration and resolution information.

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    Slack outage

    Started February 26, 2025 at 3:59 PM UTC · 20h 36m

    Pending
    Affected components
    API
    1. February 26, 2025 at 3:59 PM UTCinvestigating

      Slack has announced that workspaces are experiencing connectivity issues that have affected our service. Their team is on the case and hopefully they will have a quick turnaround. You can follow updates here: https://slack-status.com/2025-02/1b757d1d0f444c34

    2. February 26, 2025 at 4:55 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. February 27, 2025 at 12:35 PM UTCresolved

      Slack has communicated that they've resolved all issues and things should be working as expected. Thank you for your patience while Slack worked to resolve this issue.

    Scheduled maintenance

    Started March 11, 2023 at 12:11 PM UTC · 3h 40m

    Pending
    Affected components
    APIDashboardLanding
    1. March 11, 2023 at 12:11 PM UTCinvestigating

      The Geekbot team will be working on service maintenance. In the next hour you may experience minor outages during the process. We will keep you posted on our progress. Thank you for your understanding.

    2. March 11, 2023 at 12:11 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. March 11, 2023 at 3:50 PM UTCresolved

      Good news! Service maintenance has been completed and things should be running as expected but feel free to contact us at [email protected] if you experience any lag moving forward.

    Lag and latency issues are affecting a small amount of users

    Started February 17, 2023 at 5:31 PM UTC · 2d 18h

    IssuesMinor incident
    Affected components
    API
    1. February 17, 2023 at 5:31 PM UTCinvestigating

      We've been experiencing latency and bot lag issues in the past few hour. Our engineers have found the culprit and are working to resolve this at the soonest. Please bear with us a bit longer. 🙏

    2. February 17, 2023 at 5:52 PM UTCinvestigating

      Our engineers have pushed a fix and things are looking stable for now. We will keep monitoring the bot's behavior to ensure stability. Thank you for your patience and understanding!

    3. February 20, 2023 at 11:39 AM UTCresolved

      We are seeing signs that the fix that was implemented has improved all latencies related to the bot's responsivity. Our engineers will keep monitoring our logs to ensure that this will not happen again. Thank you for your patience and understanding!

    Lag and latency issues are affecting our users

    Started October 17, 2022 at 10:50 AM UTC · 4h 54m

    IssuesMinor incident
    Affected components
    API
    1. October 17, 2022 at 10:50 AM UTCinvestigating

      We've been experiencing latency and bot lag issues. Our engineers are working hard to pinpoint the culprit and push a fix in place. Please bear with us a bit longer. 🙏

    2. October 17, 2022 at 11:46 AM UTCmonitoring

      Our engineers have pushed a fix and things are looking stable for now. We will keep monitoring the bot's behavior to ensure stability. Thank you for your patience and understanding!

    3. October 17, 2022 at 3:44 PM UTCresolved

      We are seeing signs that the fix that was implemented has improved all latencies related to the bot's responsivity. Our engineers will keep monitoring our logs to ensure that this will not happen again. Thank you for your patience and understanding!

    Lag and latency issues are affecting a small amount of users

    Started June 7, 2022 at 7:15 PM UTC · 3h 11m

    IssuesMinor incident
    Affected components
    API
    1. June 7, 2022 at 7:15 PM UTCidentified

      We've been experiencing latency and bot lag issues in the past hour. Our engineers have found the culprit and are working to resolve this at the soonest. Please bear with us a bit longer. 🙏

    2. June 7, 2022 at 9:23 PM UTCmonitoring

      Things should be back to normal and the bot should be responsive as expected once again. Our engineers will keep monitoring the bot's behavior to ensure this will not happen again. Thank you for your patience and understanding!

    3. June 7, 2022 at 9:23 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    4. June 7, 2022 at 10:27 PM UTCresolved

      We deployed a fix, resolving the issue for all affected customers. We apologize for any disruption this has caused and thank you for your continued patience.

    Lag and latency issues are affecting a small amount of users

    Started November 5, 2021 at 8:23 PM UTC · 3h 42m

    IssuesMinor incident
    Affected components
    APIDashboard
    1. November 5, 2021 at 8:23 PM UTCinvestigating

      We've been experiencing latency and bot lag issues in the past hour. Our engineers have found the culprit and are working to resolve this at the soonest. Please bear with us a bit longer. 🙏

    2. November 6, 2021 at 12:06 AM UTCresolved

      Looks like we're out of the woods and things should be working as expected from now on. If you're still experiencing issues please let us know at [email protected]. Thank you for your patience and understanding!

    Issue with channels and bot invitation for a small group of users

    Started September 30, 2021 at 4:44 PM UTC · 2h 2m

    IssuesMinor incident
    Affected components
    API
    1. September 30, 2021 at 4:44 PM UTCinvestigating

      We’re currently investigating this connection issue and we’ll keep you posted as soon as we have more information. Thanks for your patience and we apologize for the disruption.

    2. September 30, 2021 at 5:13 PM UTCidentified

      Our engineers have identified the issue and are working hard to resolve it. We’ll keep you posted as soon as we have more information. Thanks for your patience and understanding.

    3. September 30, 2021 at 5:59 PM UTCmonitoring

      We deployed a fix for the connection issue, resolving the issue for all affected customers. We will keep monitoring our logs to ensure this does not happen again. Thank you for your patience and understanding!

    4. September 30, 2021 at 6:46 PM UTCresolved

      On September 30, 2021, a small group of customers experienced issues where the bot was not visible in broadcast channels. We deployed a fix, resolving the issue for all affected customers. We apologize for any disruption this has caused and thank you for your continued patience.

    New release deployment gone bad for a few users

    Started October 22, 2020 at 12:22 PM UTC · 1h 15m

    IssuesMinor incident
    Affected components
    API
    1. October 22, 2020 at 12:22 PM UTCidentified

      We are currently deploying a new release and a few teams may be affected by this deployment (bot not responsive, notifications not sent). It should be working as expected very soon - please bear with us as our engineers do their magic to bring the service back up and running.

    2. October 22, 2020 at 12:22 PM UTCidentified

      We are continuing to work on a fix for this issue.

    3. October 22, 2020 at 1:37 PM UTCresolved

      Things should be back to normal and the bot should be responsive as expected once again. Our engineers will keep monitoring the bot's behavior to ensure this will not happen again. Thank you for your patience and understanding!

    Some customers may have trouble accessing the dashboard

    Started August 28, 2020 at 10:31 AM UTC · 6h 14m

    Pending
    Affected components
    Dashboard
    1. August 28, 2020 at 10:31 AM UTCinvestigating

      Some customers may be experiencing issues while trying to access the dashboard. We are very sorry for the disruption. We are investigating, and we'll be back with an update as soon as we have more information. Thank you for bearing with us.

    2. August 28, 2020 at 2:55 PM UTCidentified

      Our engineer team seems to have identified the culprit and they're working to hard resolve this issue. We’ll be back with another update within the day. We appreciate your patience.

    3. August 28, 2020 at 3:31 PM UTCmonitoring

      Customers should no longer be having trouble accessing the dashboard and managing their standups. For the time being our engineers are monitoring our logs to ensure this does not happen again. Please reach out to us at [email protected] if you have any further hassles. We’re sorry for the disruption this has caused.

    4. August 28, 2020 at 4:45 PM UTCresolved

      Great news! Geekbot's dashboard is fully operational again after we fixed the problem causing connection trouble. Thanks for bearing with us and sorry about the hassle.

    Private channels not recognized

    Started March 19, 2020 at 3:26 PM UTC · 6h 40m

    IssuesMinor incident
    Affected components
    API
    1. March 19, 2020 at 3:26 PM UTCinvestigating

      While setting up a new standup, private channels are not showing up in the standup configuration as expected. We're actively investigating, and we're sorry for the trouble.

    2. March 19, 2020 at 3:28 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. March 19, 2020 at 6:49 PM UTCinvestigating

      Our investigation continues, we will be back with more information very shortly. Thank you for bearing with us

    4. March 19, 2020 at 9:48 PM UTCidentified

      We've identified the cause of the issue and made some changes to get things back to normal as soon as possible.

    5. March 19, 2020 at 9:50 PM UTCmonitoring

      We have pushed out a fix and we are monitoring the situation to make sure everything is running smoothly. We'll provide another update once we confirm that the issue is fully resolved.

    6. March 19, 2020 at 10:05 PM UTCresolved

      We have fully resolved the issues with private channels not being identified in the standup configuration. Apologies again for the disruption to your day. Thank you for being patient with us.

    Performance issues reported

    Started December 9, 2019 at 7:25 PM UTC · 3d 18h

    IssuesMinor incident
    Affected components
    API
    1. December 9, 2019 at 7:25 PM UTCinvestigating

      We're looking into reports of performance and lag issues for some customers. We'll keep you in the loop as we continue to investigate this further.

    2. December 9, 2019 at 7:26 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. December 10, 2019 at 9:10 AM UTCidentified

      For those affected, we're happy to report that the issue has been identified and a fix has been implemented.

    4. December 10, 2019 at 12:35 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results. Please bear with us a bit longer.

    5. December 11, 2019 at 7:42 PM UTCmonitoring

      A new fix is about to deploy, please bear with us a little longer.

    6. December 12, 2019 at 1:25 PM UTCmonitoring

      We are happy to say that we are seeing signs of improvement. For those affected, we apologize for keeping you away from your work during this time.

    7. December 13, 2019 at 1:32 PM UTCresolved

      Thank you so much for your patience as we worked on this. Looks like we're finally out of the woods after numerous failed attempts to fix the issue. We tracked down that Slack was not sending requests to the correct events URL which affected the bot's responsiveness and caused performance issues. Once we settled this with Slack's support and ensured that requests are sent to the correct events URL we determined that this had resolved the issue for all customers.

    Bot temporarily not responding as expected.

    Started November 27, 2019 at 8:58 AM UTC · 2h 59m

    OutageCritical incident
    Affected components
    API
    1. November 27, 2019 at 8:58 AM UTCinvestigating

      Customers may be having trouble when trying to answer their standup questions asked by Geekbot. We are on the case, and will be back with more details as we find the culprit affecting the bot. Apologies for any disruption in the meantime.

    2. November 27, 2019 at 11:26 AM UTCidentified

      We believe we've identified the cause of Geekbot's lack of responsiveness and are working on getting a fix out as soon as possible. We’ll be back with another update soon.

    3. November 27, 2019 at 11:38 AM UTCmonitoring

      We’ve started to see improvements with Geekbot's responsiveness though we’re still monitoring closely. Thanks again for your patience here.

    4. November 27, 2019 at 11:56 AM UTCresolved

      Good news, we've been given the all-clear! Everyone should be able to interact and respond with Geekbot once more. We're so sorry for disrupting your day. We really appreciate you sticking with us through that.

    Bot temporarily not responding as expected.

    Started October 30, 2019 at 12:39 PM UTC · 1h 29m

    OutageMajor incident
    Affected components
    API
    1. October 30, 2019 at 12:39 PM UTCinvestigating

      Customers may be seeing errors when trying to answer their standup questions asked by Geekbot. We are on the case, and will be back with more details as we find the culprit affecting the bot. Apologies for any disruption in the meantime.

    2. October 30, 2019 at 1:42 PM UTCidentified

      We’re still working towards a full resolution, but we're seeing improvements. Our support engineer team has predicted that we will be fully functional in the next couple of hours. We'll report back here once this is completely resolved.

    3. October 30, 2019 at 2:09 PM UTCresolved

      We’ve rolled out a fix and have confirmed that everything is back to normal and working as expected. If you continue to experience issues, please send a note to [email protected]

    Slack outage

    Started July 29, 2019 at 3:14 PM UTC · 1h 18m

    Pending
    1. July 29, 2019 at 3:14 PM UTCinvestigating

      Slack has announced that some workspaces might be experiencing issues with messages sending and loading. Their team is on the case and hopefully they will have a quick turnaround.

    2. July 29, 2019 at 4:32 PM UTCresolved

      Slack update: We're pleased to report that we have the all clear, and all functionality is now restored. Thanks so much for bearing with us in the meantime.

    Problems with dashboard and Geekbot's landing page

    Started June 19, 2019 at 1:58 PM UTC · 18m

    OutageCritical incident
    Affected components
    DashboardLanding
    1. June 19, 2019 at 1:58 PM UTCinvestigating

      We're having trouble with the dashboard and landing page not loading. Apologies for the hassle - our team is investigating the problem.

    2. June 19, 2019 at 2:06 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. June 19, 2019 at 2:09 PM UTCmonitoring

      We're seeing some positive signs and people should be able to connect again. However, if you're still having issues, please let us know at [email protected]

    4. June 19, 2019 at 2:15 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    5. June 19, 2019 at 2:16 PM UTCresolved

      Things should now be back to normal and fully functional once again. We truly appreciate your patience through this and apologize for any disruption to your day.