Getfeedback outage history

We have temporarily taken our GetFeedback service offline to perform urgent preventive security maintenance. Please note that there is no evidence of a security breach or compromise to our systems. We are proactively taking these measures as a preemptive measure to ensure full protection of our infrastructure and customer data. Our engineering and security teams are actively applying the necessary updates and testing the service. We expect to bring GetFeedback back online as soon as maintenance is complete. Thank you for your patience and understanding.

We are continuing to investigate this issue.

GetFeedback is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data. We'll keep watching closely.

Incident is Resolved. GetFeedback is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data.

This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys.

GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.

This incident has been resolved.

Currently investigating this issue where responses entered for Checkbox questions via In-Page Widgets are not being gathered.

The issue has been identified and a fix is being implemented.

This incident has been resolved. If you still face issues, please re-save your widget and try again.

Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

From around 2:18pm - 2:52pm (PST) today, there was a site issue impacting GetFeedback Direct Analytics where users might be unable to view survey responses on their dashboards during this period. This is now resolved.

We are currently investigating an issue impacting GetFeedback Digital.

We are continuing to investigate this issue.

This incident has been resolved.

Some users are unable to login to GetFeedback Direct. We are currently investigating this issue.

This issue is being caused by an outage with one of our downstream providers.

We have started to see some recovery in services with our provider. Please try logging in again. We'll continue to monitor the situation and update accordingly.

This incident has been resolved.

http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

This issue has been resolved.

We experienced a issue where GetFeedback was unreachable. This issue is now resolved

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're currently experiencing issues with the dashboards loading for GetFeedback Direct. Users won't be able to view responses on their dashboards at this time.

This issue has been resolved. Dashboards and survey responses are now loading.

We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

This incident has been resolved.

We are currently investigating the issue. Status will be updated accordingly pending investigation.

This incident has been resolved.

We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

The issue has been resolved.

We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

The issue has been resolved and results are available to view.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved. Web campaigns are displaying again without any errors.

We're investigating an issue impacting the ability to view results on the GetFeedback platform.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

Users unable to view survey responses on their dashboards during this period

Some data has been restored and is now available to view. Engineering is actively working towards remediation and resolution to the issue.

All data is restored.

We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

We are continuing to investigate this issue.

This incident has been resolved and results are now loading in the GetFeedback platform.