Getresponse outage history and incident timeline

Issue with SMS provider

Started May 8, 2026 at 6:33 PM UTC 2d 11h

OutageMajor incident

Affected components

SMS

May 8, 2026 at 6:33 PM UTCmonitoring
We're experiencing issues with our external SMS service provider.
May 11, 2026 at 5:42 AM UTCresolved
This incident has been resolved.

Issue with SMS provider

Started May 8, 2026 at 9:19 AM UTC 5h 44m

Pending

Affected components

SMS

May 8, 2026 at 9:19 AM UTCinvestigating
We're experiencing issues with SMS provider
May 8, 2026 at 10:02 AM UTCmonitoring
We are monitoring an issue with our third-party SMS provider
May 8, 2026 at 3:03 PM UTCresolved
This incident has been resolved.

Ongoing Services Issue

Started April 27, 2026 at 8:38 AM UTC 55m

OutageMajor incident

Affected components

AutomationContacts (+Import)DasbhboardImage HostingMultiuserEmail and DomainsPaid AdsForms and PopupsWeb ConnectMessage EditorWebformsReportsWebinarsLanding PagesWebsite BuilderEcomerce ToolsFiles and ImagesIntegrationWebhooksAPIContact Sign Ups

April 27, 2026 at 8:38 AM UTCinvestigating
Some users may be experiencing issues trying to log into GetResponse. Our team's working on a solution. We'll let you know when access to GetResponse is restored. Sorry for the disruption!
April 27, 2026 at 8:51 AM UTCinvestigating
We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress.
April 27, 2026 at 9:03 AM UTCinvestigating
We are continuing to investigate this issue.
April 27, 2026 at 9:17 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
April 27, 2026 at 9:33 AM UTCmonitoring
We are continuing to monitor for any further issues.
April 27, 2026 at 9:33 AM UTCresolved
This incident has been resolved.

Marketing Pages Issues

Started April 23, 2026 at 11:06 AM UTC 1h 17m

OutageMajor incident

Affected components

Marketing Pages

April 23, 2026 at 11:06 AM UTCinvestigating
We're experiencing issues with Marketing Pages.
April 23, 2026 at 12:22 PM UTCinvestigating
We are continuing to investigate this issue.
April 23, 2026 at 12:23 PM UTCresolved
This incident has been resolved.

Ongoing issue affecting GetResponse marketing resources

Started March 18, 2026 at 12:51 PM UTC 40m

Pending

Affected components

Refer a FriendMarketing Pages

March 18, 2026 at 12:51 PM UTCinvestigating
We are currently investigating this issue.
March 18, 2026 at 1:28 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
March 18, 2026 at 1:31 PM UTCresolved
This incident has been resolved.

Newsletter Sending Issues

Started March 3, 2026 at 1:33 PM UTC 1h 14m

OutageMajor incident

Affected components

Email Marketing

March 3, 2026 at 1:33 PM UTCinvestigating
We are currently experiencing a technical issue that is preventing us from sending out our newsletters. Our engineering team is actively investigating the error and working to restore the dispatch system. We apologize for the inconvenience and will provide updates as soon as we learn more.
March 3, 2026 at 1:42 PM UTCinvestigating
We are continuing to investigate this issue.
March 3, 2026 at 2:17 PM UTCidentified
The issue has been identified and a fix is being implemented.
March 3, 2026 at 2:47 PM UTCresolved
This incident has been resolved.

Ongoing Memory Usage Issues affecting US Date Center Clients

Started January 19, 2026 at 3:19 PM UTC 48m

IssuesMinor incident

Affected components

Marketing Pages

January 19, 2026 at 3:19 PM UTCinvestigating
We're experiencing intermittent network issues. Some services may be delayed. Please bear with us as we're working on a solution. We'll keep you updated on our progress.
January 19, 2026 at 3:21 PM UTCinvestigating
We are continuing to investigate this issue.
January 19, 2026 at 3:28 PM UTCidentified
The issue has been identified and a fix is being implemented.
January 19, 2026 at 4:07 PM UTCresolved
This incident has been resolved.

Ongoing Partner Service Issue affecting GetResponse content delivery network

Started December 16, 2025 at 2:05 PM UTC 1h 15m

IssuesMinor incident

Affected components

Image HostingMarketing Pages

December 16, 2025 at 2:05 PM UTCinvestigating
We are currently investigating this issue.
December 16, 2025 at 3:20 PM UTCresolved
This incident has been resolved.

Ongoing Partner Service Issue affecting GetResponse content delivery network

Started December 16, 2025 at 11:17 AM UTC 45m

IssuesMinor incident

Affected components

Image HostingMarketing PagesReportsFiles and Images

December 16, 2025 at 11:17 AM UTCinvestigating
We are currently investigating this issue.
December 16, 2025 at 12:01 PM UTCresolved
This incident has been resolved.

Ongoing Partner Service Issue affecting GetResponse content delivery network

Started December 16, 2025 at 7:54 AM UTC 14m

IssuesMinor incident

Affected components

Image HostingMarketing Pages

December 16, 2025 at 7:54 AM UTCinvestigating
We are currently investigating this issue.
December 16, 2025 at 8:07 AM UTCidentified
The issue has been identified and a fix is being implemented.
December 16, 2025 at 8:09 AM UTCresolved
This incident has been resolved.

Possible downgraded performance resulting from network partner global issue

Started December 5, 2025 at 9:03 AM UTC 24m

Pending

December 5, 2025 at 9:03 AM UTCinvestigating
We are investigating the impact of network partner issue upon GetResponse accessibility.
December 5, 2025 at 9:28 AM UTCresolved
This incident has been resolved.

Marketing Pages Issues

Started November 27, 2025 at 12:54 PM UTC 4h 30m

OutageMajor incident

Affected components

Marketing Pages

November 27, 2025 at 12:54 PM UTCidentified
We're experiencing issues affecting the GetResponse Help Center. Some users may see an error page when trying to use it. We're working on a fix as fast as we can and will keep you updated on the progress.
November 27, 2025 at 5:24 PM UTCresolved
This incident has been resolved.

Ongoing Service Issue affecting Self Service Clients

Started November 21, 2025 at 9:58 AM UTC 1h 41m

OutageMajor incident

Affected components

Multiuser

November 21, 2025 at 9:58 AM UTCinvestigating
We are currently investigating this issue.
November 21, 2025 at 10:07 AM UTCidentified
The issue has been identified and a fix is being implemented.
November 21, 2025 at 10:32 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
November 21, 2025 at 11:39 AM UTCresolved
This incident has been resolved.

Possible downgraded performance resulting from network partner global issue

Started November 18, 2025 at 12:21 PM UTC 2h 30m

IssuesMinor incident

November 18, 2025 at 12:21 PM UTCinvestigating
We are investigating the impact of network partner issue upon GetResponse accessibility
November 18, 2025 at 2:51 PM UTCresolved
This incident has been resolved.

Ongoing Service Issue affecting EU and US Self-Service Clients

Started October 31, 2025 at 11:30 AM UTC 4h 56m

IssuesMinor incident

Affected components

AutomationEmail DeliveryAutorespondersContacts (+Import)Transactional EmailsReportsContact Sign Ups

October 31, 2025 at 12:06 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
October 31, 2025 at 1:59 PM UTCinvestigating
We are currently investigating this issue.
October 31, 2025 at 4:26 PM UTCresolved
This incident has been resolved.

Adding Contacts Delays

Started October 30, 2025 at 1:44 PM UTC 36m

Pending

Affected components

Contacts (+Import)

October 30, 2025 at 1:44 PM UTCinvestigating
We're experiencing issues causing delays when adding new contacts. We're working on a fix as fast as we can. We'll keep you updated on the progress.
October 30, 2025 at 1:48 PM UTCidentified
The issue has been identified and a fix is being implemented.
October 30, 2025 at 2:20 PM UTCresolved
This incident has been resolved.

Ongoing Service Issue affecting EU and US Self-Service Clients

Started October 28, 2025 at 2:54 PM UTC 31m

OutageMajor incident

Affected components

Email Delivery

October 28, 2025 at 2:54 PM UTCinvestigating
Message sends are being delayed. We are investigating the issue.
October 28, 2025 at 3:25 PM UTCresolved
This incident has been resolved.

Ongoing Service Issue affecting EU and US Date Center Clients

Started October 28, 2025 at 8:41 AM UTC 3h 49m

Pending

Affected components

Email DeliveryContacts (+Import)Email MarketingContact Sign Ups

October 28, 2025 at 8:41 AM UTCinvestigating
Message sends are being delayed. We are investigating the issue.
October 28, 2025 at 9:00 AM UTCinvestigating
We are continuing to investigate this issue.
October 28, 2025 at 9:12 AM UTCidentified
The issue has been identified and a fix is being implemented.
October 28, 2025 at 11:17 AM UTCidentified
We are continuing to work on a fix for this issue.
October 28, 2025 at 12:22 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
October 28, 2025 at 12:31 PM UTCresolved
This incident has been resolved.

Ongoing Service Issue affecting EU and US Date Center Clients

Started October 19, 2025 at 6:55 AM UTC 1d 7h

IssuesMinor incident

Affected components

Image HostingReportsFiles and Images

October 19, 2025 at 6:55 AM UTCinvestigating
We are currently investigating an issue that is causing recipient data to be missing from reports.
October 20, 2025 at 8:34 AM UTCinvestigating
We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress.
October 20, 2025 at 9:08 AM UTCidentified
The issue has been identified and a fix is being implemented.
October 20, 2025 at 1:13 PM UTCidentified
We are continuing to work on a fix for this issue.
October 20, 2025 at 2:50 PM UTCresolved
This incident has been resolved.

Ongoing Services Issue Affecting Clients in EU Data Center

Started August 8, 2025 at 6:42 AM UTC 1h 58m

IssuesMinor incident

Affected components

Reports

August 8, 2025 at 6:42 AM UTCinvestigating
We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress.
August 8, 2025 at 7:57 AM UTCidentified
The issue has been identified and a fix is being implemented.
August 8, 2025 at 8:40 AM UTCresolved
This incident has been resolved.