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    Getresponse outage history

    51 recorded Getresponse incidents since January 2024, with official updates, affected components, duration and resolution information.

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    File uploads temporarily unavailable in Webinars

    Started October 21, 2026 at 1:26 PM UTC · 3h 24m

    IssuesMinor incident
    Affected components
    Webinars
    1. October 21, 2026 at 1:26 PM UTCidentified

      As a preventive security measure, our webinar service provider has temporarily disabled file uploads, such as presentations and logo images. In the meantime, you can show presentations and documents to your attendees using screen sharing. All other webinar features, including live events, chat, polls and recording, work as usual. We'll post an update as soon as file uploads are available again. Thank you for your patience.

    2. October 21, 2026 at 4:50 PM UTCresolved

      This incident has been resolved.

    Issues with image loading affecting Self Service Clients

    Started September 14, 2026 at 9:16 AM UTC · 4h 10m

    IssuesMinor incident
    Affected components
    Image Hosting
    1. September 14, 2026 at 9:16 AM UTCinvestigating

      We are currently investigating this issue.

    2. September 14, 2026 at 1:26 PM UTCresolved

      This incident has been resolved.

    Issue with SMS provider

    Started May 8, 2026 at 6:33 PM UTC · 2d 11h

    OutageMajor incident
    Affected components
    SMS
    1. May 8, 2026 at 6:33 PM UTCmonitoring

      We're experiencing issues with our external SMS service provider.

    2. May 11, 2026 at 5:42 AM UTCresolved

      This incident has been resolved.

    Issue with SMS provider

    Started May 8, 2026 at 9:19 AM UTC · 5h 44m

    Pending
    Affected components
    SMS
    1. May 8, 2026 at 9:19 AM UTCinvestigating

      We're experiencing issues with SMS provider

    2. May 8, 2026 at 10:02 AM UTCmonitoring

      We are monitoring an issue with our third-party SMS provider

    3. May 8, 2026 at 3:03 PM UTCresolved

      This incident has been resolved.

    Ongoing Services Issue

    Started April 27, 2026 at 8:38 AM UTC · 55m

    OutageMajor incident
    Affected components
    AutomationContacts (+Import)DasbhboardImage HostingMultiuserEmail and DomainsPaid AdsForms and PopupsWeb ConnectMessage EditorWebformsReportsWebinarsLanding PagesWebsite BuilderEcomerce ToolsFiles and ImagesIntegrationWebhooksAPIContact Sign Ups
    1. April 27, 2026 at 8:38 AM UTCinvestigating

      Some users may be experiencing issues trying to log into GetResponse. Our team's working on a solution. We'll let you know when access to GetResponse is restored. Sorry for the disruption!

    2. April 27, 2026 at 8:51 AM UTCinvestigating

      We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress.

    3. April 27, 2026 at 9:03 AM UTCinvestigating

      We are continuing to investigate this issue.

    4. April 27, 2026 at 9:17 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. April 27, 2026 at 9:33 AM UTCmonitoring

      We are continuing to monitor for any further issues.

    6. April 27, 2026 at 9:33 AM UTCresolved

      This incident has been resolved.

    Marketing Pages Issues

    Started April 23, 2026 at 11:06 AM UTC · 1h 17m

    OutageMajor incident
    Affected components
    Marketing Pages
    1. April 23, 2026 at 11:06 AM UTCinvestigating

      We're experiencing issues with Marketing Pages.

    2. April 23, 2026 at 12:22 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. April 23, 2026 at 12:23 PM UTCresolved

      This incident has been resolved.

    Ongoing issue affecting GetResponse marketing resources

    Started March 18, 2026 at 12:51 PM UTC · 40m

    Pending
    Affected components
    Refer a FriendMarketing Pages
    1. March 18, 2026 at 12:51 PM UTCinvestigating

      We are currently investigating this issue.

    2. March 18, 2026 at 1:28 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. March 18, 2026 at 1:31 PM UTCresolved

      This incident has been resolved.

    Newsletter Sending Issues

    Started March 3, 2026 at 1:33 PM UTC · 1h 14m

    OutageMajor incident
    Affected components
    Email Marketing
    1. March 3, 2026 at 1:33 PM UTCinvestigating

      We are currently experiencing a technical issue that is preventing us from sending out our newsletters. Our engineering team is actively investigating the error and working to restore the dispatch system. We apologize for the inconvenience and will provide updates as soon as we learn more.

    2. March 3, 2026 at 1:42 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. March 3, 2026 at 2:17 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. March 3, 2026 at 2:47 PM UTCresolved

      This incident has been resolved.

    Ongoing Memory Usage Issues affecting US Date Center Clients

    Started January 19, 2026 at 3:19 PM UTC · 48m

    IssuesMinor incident
    Affected components
    Marketing Pages
    1. January 19, 2026 at 3:19 PM UTCinvestigating

      We're experiencing intermittent network issues. Some services may be delayed. Please bear with us as we're working on a solution. We'll keep you updated on our progress.

    2. January 19, 2026 at 3:21 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. January 19, 2026 at 3:28 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. January 19, 2026 at 4:07 PM UTCresolved

      This incident has been resolved.

    Ongoing Partner Service Issue affecting GetResponse content delivery network

    Started December 16, 2025 at 2:05 PM UTC · 1h 15m

    IssuesMinor incident
    Affected components
    Image HostingMarketing Pages
    1. December 16, 2025 at 2:05 PM UTCinvestigating

      We are currently investigating this issue.

    2. December 16, 2025 at 3:20 PM UTCresolved

      This incident has been resolved.

    Ongoing Partner Service Issue affecting GetResponse content delivery network

    Started December 16, 2025 at 11:17 AM UTC · 45m

    IssuesMinor incident
    Affected components
    Image HostingMarketing PagesReportsFiles and Images
    1. December 16, 2025 at 11:17 AM UTCinvestigating

      We are currently investigating this issue.

    2. December 16, 2025 at 12:01 PM UTCresolved

      This incident has been resolved.

    Ongoing Partner Service Issue affecting GetResponse content delivery network

    Started December 16, 2025 at 7:54 AM UTC · 14m

    IssuesMinor incident
    Affected components
    Image HostingMarketing Pages
    1. December 16, 2025 at 7:54 AM UTCinvestigating

      We are currently investigating this issue.

    2. December 16, 2025 at 8:07 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. December 16, 2025 at 8:09 AM UTCresolved

      This incident has been resolved.

    Possible downgraded performance resulting from network partner global issue

    Started December 5, 2025 at 9:03 AM UTC · 24m

    Pending
    1. December 5, 2025 at 9:03 AM UTCinvestigating

      We are investigating the impact of network partner issue upon GetResponse accessibility.

    2. December 5, 2025 at 9:28 AM UTCresolved

      This incident has been resolved.

    Marketing Pages Issues

    Started November 27, 2025 at 12:54 PM UTC · 4h 30m

    OutageMajor incident
    Affected components
    Marketing Pages
    1. November 27, 2025 at 12:54 PM UTCidentified

      We're experiencing issues affecting the GetResponse Help Center. Some users may see an error page when trying to use it. We're working on a fix as fast as we can and will keep you updated on the progress.

    2. November 27, 2025 at 5:24 PM UTCresolved

      This incident has been resolved.

    Ongoing Service Issue affecting Self Service Clients

    Started November 21, 2025 at 9:58 AM UTC · 1h 41m

    OutageMajor incident
    Affected components
    Multiuser
    1. November 21, 2025 at 9:58 AM UTCinvestigating

      We are currently investigating this issue.

    2. November 21, 2025 at 10:07 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. November 21, 2025 at 10:32 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. November 21, 2025 at 11:39 AM UTCresolved

      This incident has been resolved.

    Possible downgraded performance resulting from network partner global issue

    Started November 18, 2025 at 12:21 PM UTC · 2h 30m

    IssuesMinor incident
    1. November 18, 2025 at 12:21 PM UTCinvestigating

      We are investigating the impact of network partner issue upon GetResponse accessibility

    2. November 18, 2025 at 2:51 PM UTCresolved

      This incident has been resolved.

    Ongoing Service Issue affecting EU and US Self-Service Clients

    Started October 31, 2025 at 11:30 AM UTC · 4h 56m

    IssuesMinor incident
    Affected components
    AutomationEmail DeliveryAutorespondersContacts (+Import)Transactional EmailsReportsContact Sign Ups
    1. October 31, 2025 at 12:06 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    2. October 31, 2025 at 1:59 PM UTCinvestigating

      We are currently investigating this issue.

    3. October 31, 2025 at 4:26 PM UTCresolved

      This incident has been resolved.

    Adding Contacts Delays

    Started October 30, 2025 at 1:44 PM UTC · 36m

    Pending
    Affected components
    Contacts (+Import)
    1. October 30, 2025 at 1:44 PM UTCinvestigating

      We're experiencing issues causing delays when adding new contacts. We're working on a fix as fast as we can. We'll keep you updated on the progress.

    2. October 30, 2025 at 1:48 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 30, 2025 at 2:20 PM UTCresolved

      This incident has been resolved.

    Ongoing Service Issue affecting EU and US Self-Service Clients

    Started October 28, 2025 at 2:54 PM UTC · 31m

    OutageMajor incident
    Affected components
    Email Delivery
    1. October 28, 2025 at 2:54 PM UTCinvestigating

      Message sends are being delayed. We are investigating the issue.

    2. October 28, 2025 at 3:25 PM UTCresolved

      This incident has been resolved.

    Ongoing Service Issue affecting EU and US Date Center Clients

    Started October 28, 2025 at 8:41 AM UTC · 3h 49m

    Pending
    Affected components
    Email DeliveryContacts (+Import)Email MarketingContact Sign Ups
    1. October 28, 2025 at 8:41 AM UTCinvestigating

      Message sends are being delayed. We are investigating the issue.

    2. October 28, 2025 at 9:00 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. October 28, 2025 at 9:12 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. October 28, 2025 at 11:17 AM UTCidentified

      We are continuing to work on a fix for this issue.

    5. October 28, 2025 at 12:22 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. October 28, 2025 at 12:31 PM UTCresolved

      This incident has been resolved.