Globality outage history

As of October 12, 18:04 UTC, Globality is experiencing a delay in email delivery from our application, affecting 2FA. We are working to mitigate the backlog and restore service.

We have mitigated the 2FA issue, and still working to mitigate the email delivery.

We have mitigated the issue and continue to monitor the email delivery.

Between October 12, 18:04 UTC and October 13, 01:43 UTC, Globality experienced an incident with email delivery from our platform. We have resolved the issue and fully restored service for all users.

As of October 12, 18:04 UTC, Globality is experiencing a delay in email delivery from our application. We are working to mitigate the backlog and restore service.

We have mitigated the issue and continue to monitor the email delivery.

Between October 12, 18:04 UTC and October 13, 01:43 UTC, Globality experienced an incident with email delivery from our platform. We have resolved the issue and fully restored service for all users.

As of September 21, 18:35 UTC, Globality is experiencing an issue with chat messaging. Users are unable to access chat features. We are working to resolve the problem and will post updates here as they become available.

Between September 21, 18:31 UTC and 19:28 UTC, Globality experienced an incident with chat messaging on our platform where users could not access chat features. We have resolved the issue and fully restored service for all users.

Between August 18, 15:50 UTC and 15:56 UTC, Globality experienced an incident with platform access in our US environment. Users could not access the platform after logging in. We resolved the issue and restored service for all users.

As of August 18, 15:50 UTC, Globality is experiencing an incident with platform access in our prod.globality.com environment. Users cannot access the platform after logging in. We are working to resolve the incident and will update this page once complete.

Between August 18, 15:50 UTC and 15:56 UTC, Globality experienced an incident with platform access in our prod.globality.com environment. Users could not access the platform after logging in. We resolved the issue and restored service for all users.

As of August 2, 09:35 UTC, Globality is experiencing an incident with platform access in our US environment. Users cannot access the platform after logging in. We are working to resolve the incident and will update this page once complete.

Between August 2, 09:35 UTC and 11:38 UTC, Globality experienced an incident with platform access in our US environment. Users could not access the platform after logging in. We mitigated the issue and restored service for all users.

As of July 24, 11:01 UTC, Globality is experiencing an incident with platform login. Users cannot log in to the platform. We are working to resolve the incident and will update this page once complete.

Between July 24, 11:01 UTC and 11:09 UTC, Globality experienced an incident with platform login. Users could not log in to the platform. The issue was resolved and service was restored for all users.

As of July 10, 08:29 UTC, Globality is experiencing an incident with project brief creation. Users cannot create or edit project briefs on the platform. We are working to resolve the incident and will update this page once complete.

Between July 10, 08:29 UTC and 09:25 UTC, Globality experienced an incident with project brief creation. Users could not create or edit project briefs on the platform. The issue was resolved and service was restored for all users.

As of June 26, 06:53 UTC, Globality is experiencing an incident with platform login. Users cannot log in to the platform. We are working to resolve the incident and will update this page once complete.

Between June 26, 06:53 UTC and June 26, 07:21 UTC, Globality experienced an incident with the platform login. Users could not log in to the platform. We mitigated the issue and restored service for all users.

We are investigating slowness in our project creation & invitation.

We identified the root-cause for the issues, and working on a fix.

We have mitigated the issue and continue to monitor the platform’s health.

On May 27, between 14:11 UTC and 16:29 UTC, Globality users experienced slowness stemming from underlying issues with a service provider's API. Once we identified the issue, we temporarily switched over to another vendor to mitigate. Based on this incident, we are optimizing our platform to handle such incidents in a shorter time.

We are investigating reports from users who are experiencing issues with project creation & invitation.

We identified the root-cause for the issues, and working on a fix.

We have mitigated the issue and continue to monitor the platform’s health.

On May 8, between 16:37 UTC and 23:55 UTC, Globality experienced platform impacts stemming from multiple high-volume operations. Based on this incident, we have optimized our platform to handle such operations without impacting overall platform performance.

We are investigating reports of users unable to access proposals

Between 19:26 UTC and 19:47 UTC, Globality experienced an incident with Proposals, wherein users could not access proposals for some projects. We have mitigated the issue and continue to monitor the platform’s health.

This incident has been resolved. Globality has identified a performance issue during a routine service upgrade, we are implementing guardrails to ensure that future service upgrades do not impact performance.

We are investigating reports from users who are experiencing issues with project creation.

We have mitigated the issue and continue to monitor the platform’s health.

Between March 18, 20:45 UTC and March 19, 1:09 UTC Globality experienced an incident with project creation, wherein the project brief was skipped entirely and users were taken directly to supplier matching with all brief sections empty. Based on this incident, we accelerated and completed the migration of the underlying service from legacy to newer, more robust infrastructure.

We are investigating reports from users who are experiencing issues with project creation.

We have mitigated the issue and continue to monitor the platform’s health.

On March 11, between 21:30 UTC and 23:08 UTC Globality experienced an incident with project creation, wherein the project brief was skipped entirely and users were taken directly to supplier matching with all brief sections empty. Based on this incident, we will be migrating the underlying service from legacy to newer, more robust infrastructure.

We are investigating reports from users who are experiencing performance issues using the Globality platform.

We have mitigated the issue and continue to monitor the platform’s health.

Between January 30, 20:50 UTC and January 31, 00:13 UTC, some users on the Globality platform were experiencing performance issues due to a misconfiguration during a routine service upgrade.

We are investigating reports from users who are experiencing performance issues using the Globality platform.

We identified the root-cause for the slowness, mitigated the issue and continue to monitor the platform’s health.

We are investigating additional reports of slowness with the platform.

On January 15, between 10:00 UTC and 17:00 UTC, users on the Globality platform were experiencing performance issues due to an inadvertent configuration change for multiple services. Based on this incident, we are implementing additional guardrails for configuration changes of this type to prevent future performance impact.

As of 08:11 UTC the Globality platform is down due to an AWS outage.

AWS outage is still in progress.

AWS has identified the root-cause and working to accelerate recovery.

AWS reporting they are seeing significant signs of recovery.

On October 20, between 8:11 UTC and 10:27 UTC, the Globality platform was down due to an AWS outage. https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

We are investigating reports of users unable to access some project workspaces.

As of as of 6:35 PM GMT, Globality is experiencing an incident with Project Briefs. Users encounter an error when click on “Brief”. We are working to resolve the incident and will update this page once complete.

We are continuing to investigate this issue.

Between 6:35 PM GMT and 7:45 PM GMT, Globality experienced an incident with Projects, wherein users could not access project briefs for some projects. We have mitigated the issue and continue to monitor the platform’s health.

This incident has been resolved. Globality has identified an issue in the service delivery pipeline that resulted in this incident, and will implement improved monitoring and durability for the impacted pipeline.

We are investigating reports of users unable to view provider information.

On August 22, between 4:44 PM GMT and 5:53 PM GMT, Globality experienced a degradation with project invitations. Users may have experienced issues viewing provider information. We mitigated the issue and restored service for all users. Based on this incident, we are implementing enhanced alerting to detect similar issues even sooner and ensure continued reliability.

We are investigating reports of users unable to access the platform.

On August 21, between 10:34 AM GMT and 12:09 PM GMT, the platform experienced login degradation. During this period, some users may have been unable to log in due to an issue with one of our infrastructure components. We mitigated the incident by applying changes to our backend services. Going forward, we are improving monitoring to shorten detection times and addressing gaps in testing to help prevent similar incidents.