Gong outage history

We are currently investigating an issue affecting Gong Email activity. Users may experience delays or partial failures with emails being indexed and synced to their CRM.

We are currently investigating an issue affecting Gong Email activity. Users may experience delays or partial failures with emails being indexed and synced to their CRM & Engage Analytics.

We identified the issue and now working on a fix

**Resolved** – The issue affecting email activity syncing has been resolved. We are currently monitoring the system as remaining updates process. Some users may experience brief delays in syncing as data catches up.

This incident has been resolved.

We're investigating an issue causing Gong Enrich to be unavailable. Our teams are aware and working on it. We'll provide another update as soon as we have more information

We have implemented a fix for the issue affecting Gong Enrich, and our team is now monitoring system performance to confirm the service is operating as expected. We will provide another update once we have confirmed full recovery.

The issue has been resolved

We have implemented a fix and are currently monitoring system performance.

The issue has been resolved.

We are currently investigating an issue affecting Engage. Users may experience issues accessing or using the To-dos page. We will provide another update as soon as we have more information.

We have identified the issue affecting Engage. Users may experience issues accessing or using the To-dos page. We are currently applying a fix to resolve the issue. We will provide another update as soon as more information becomes available.

We have implemented a fix and are currently monitoring system performance across all cells.

This incident has been resolved.

We've detected an issue with the gong dialer and are actively investigating

We have identified the cause of the issue affecting the Gong dialer and actively working on a fix

We have implemented a fix and are currently monitoring system performance.

The issue has been resolved.

**Investigating:** Our team continues to investigate the issue affecting multiple Gong components, including Forecast, Flows, and the Call page. Users may experience loading issues and errors when accessing these areas or performing certain actions. Please check back for updates.

We identified a frontend regression introduced by a recent migration. We are working to revert the affected change and restore the service. Please check back for updates.

The issue has been resolved. We reverted the affected frontend change, and the impacted pages are now functioning as expected. Thank you for your patience.

We have identified an issue affecting CRM, due to a third-party service provider, Salesforce, degradation. All users with Salesforce CRM integration may experience delayed data updates across Deal Board, Forecast, Enrich, AI fields and Engage. There is no loss of data. We are actively tracking the third-party status and will provide another update in 1 hour.

We are working to ensure service is fully restored for all customers. Please check back for updates.

We are currently monitoring system recovery following an update from our third-party service provider (Salesforce), who has begun rolling out a fix. Users with Salesforce CRM integration may still experience delayed data updates across Deal Board, Forecast, and Engage as service normalizes. Please check back for updates.

The issue has been resolved.

We are currently investigating an issue affecting Data capture & recording. Users in the US-hosted environment may experience delays in call processing (~20 minutes for video calls, ~70 minutes for audio calls). We will provide another update in 30 minutes.

Our team continues to investigate the issue affecting Data Capture & Processing. Please check back for updates.

We are currently not observing any active errors across our services. However, our engineering team is continuing to investigate the underlying issue to pinpoint the root cause and ensure complete stability. We will provide further updates as more information becomes available.

The issue has been resolved.

We are investigating a database issue tat is having impact on the Gong Anywhere extension, resulting in the UI overlays not to be rendered in Gmail / SFDC / Dynamics.

A fix was implemented to restore Gong Anywhere Extension and our team is monitoring.

The issue has been resolved.

We have identified an issue affecting Engage (People) and the Gong Anywhere Chrome extension. A subset of users in the US-hosted environment may experience display and loading issues on the People page, as well as contact overlay details failing to render in the extension. We are currently working to mitigate the issue.

The issue has been resolved.

Users may be experiencing disruptions with Engage Accounts. Our teams are working quickly to investigate and address the issue.

The issue has been resolved.

We are currently investigating connection failures affecting customers using Gong's MCP integration (including Claude and other MCP-compatible clients).

We have identified the issue affecting Gong's MCP integration. Customers using Gong's MCP integration (including Claude and other MCP-compatible clients) may experience connection failures and failed tool call requests. We are currently working on deploying a fix and will provide another update as soon as more information becomes available.

The issue affecting Gong's MCP integration has been resolved, and all connection routing functionality has returned to normal operations.

We are currently investigating an issue affecting access to the Gong application. Impact: Users across all environments may experience sign-in failures or authentication timeouts. Status: Our engineering team is actively investigating the root cause. Next Update: We will provide another update as soon as possible.

We are currently investigating an issue affecting access to the Gong application. Impact: Users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts. Status: Our engineering team is actively investigating the root cause. Next Update: We will provide another update as soon as possible.

We have identified the issue affecting the Gong app. A subset of users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts. We are currently working on a fix. We will provide another update as soon as more information becomes available

This issue has been resolved.

We have identified the issue affecting call processing. Users in the US may experience delays in call processing. Fix have been deployed. Next update in 30 minutes.

We have implemented a fix and are currently monitoring system performance.

The issue has been resolved.

We are investigating reports of issues with the Gong extension and are working to resolve them for affected users.

We have identified the issue affecting the Gong extension (specifically version 1.0.76). A subset of Salesforce users may experience issues with the extension being unresponsive or failing to load. We are currently deploying a fix, which we estimate will be available for all users in a few hours. In the meantime, affected users can uninstall and reinstall the extension to resolve the issue immediately.

The issue affecting the Gong extension has been fully resolved.

We experienced an issue affecting the Gong platform. Our engineering team successfully mitigated the impact and restored full service. We are now investigating the root cause to prevent similar issues in the future.

The issue has been resolved.

We are currently experiencing an issue affecting the Gong platform. Our engineering team is actively investigating the root cause and working to mitigate the impact to restore full service as quickly as possible.

Gong platform is fully operational.

We’re investigating an issue where the Team Insights page is failing to load. Some customers may be unable to load the Team Insights page while we work on a fix. Next update will be shared as we learn more.

The issue has been resolved.

We are currently investigating an issue causing delayed event synchronization to the CRM. This is a limited-scope incident, and our engineering team is actively working to identify the root cause. We will provide another update as soon as more information becomes available.

We are continuing to investigate an issue causing delayed event synchronization to the CRM. A subset of users in the US-hosted environment may experience delays with CRM synchronization. Our engineering team is actively working to identify the root cause, and we will provide another update as soon as more information becomes available.

We have identified the issue causing the CRM synchronization delays. A subset of users in the US-hosted environment may continue to experience delays with CRM event synchronization. We are currently actively working to resolve the issue. Next update as soon as more information becomes available.

We identified and resolved the issue that caused delays in exporting activities from Gong to CRM systems. Some customers may still experience delays while the backlog is being processed. Delayed activities will be automatically exported to your CRM, and no action is required on your part. Data syncing from your CRM into Gong is not affected. We’ll share another update as more information becomes available.

The issue has been resolved.

We have isolated the issue affecting the Web app. A **Cloudflare** outage is causing login failures for a subset of users in the US-hosted environment. Cloudflare is currently working on a fix, and we are monitoring the situation until full connectivity is restored.

The issue has been resolved.