Goodtime outage history

We are currently investigating this issue.

Goodtime's AI Agents experienced a higher than usual load and Cori / agentic services are still down. The team is working on the issue. Regular scheduling services are available.

The issue has been identified and the team is implementing a fix.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

Lever is currently experiencing a partial outage. As a result, GoodTime customers using the Lever integration may experience sync failures and missing candidate or job data. Details on the issue are available on Lever's status page: https://status.lever.co/ Our team is actively monitoring the situation and coordinating with Lever. We will provide updates here as new information becomes available. We apologize for the inconvenience.

The issue has been resolved by Lever / Cloudflare.

Some users have reported that new candidates are not appearing when using the search bar. We are actively investigating this issue.

Search results are now up to date but with reduced information showing in the search panel. We will continue to work on resolving this issue.

This incident has been resolved.

Goodtime users may experience degraded performance while using Goodtime Hire. The team is looking the cause.

A fix has been implemented and we are monitoring the results.

The issue has been identified and mitigated. Response times should return to normal for all customers

This incident has been resolved.

We are currently unable to schedule interviews due to an ongoing outage affecting Amazon Web Services (AWS) and other third-party providers.

We are currently unable to schedule interviews due to an ongoing outage affecting Amazon Web Services (AWS) and other third-party providers.

AWS has reported significant signs of recovery. The scheduling workflow might still be affected for some customers but overall we are seing services working again.

Goodtime scheduling might still be affected as AWS still reports some issues with services in their us-east-1 region. We will continue to monitor the situation

We are still seeing intermittent outages from AWS that are affecting the use of Goodtime.

AWS is anticipating full recovery of the backlog over the next two hours. However Goodtime is still experiencing intermittent outages and slow response times. The Goodtime team will continue to monitor the situation

The incident has been resolved. We will continue monitoring all services.

Some customers have reported issues with the candidate search. We are investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Due to a Zoom outage, we are seeing elevated numbers of issues when attempting to utilize Zoom.

We are no longer seeing errors when accessing Zoom. If you continue experiencing Zoom issues, please refer to this page: https://status.zoom.us/

We are receiving an elevated rate of Greenhouse API errors for a subset of Greenhouse customers. We are reaching out to the Greenhouse team to report the issue

Greenhouse has resolved the Performance Degradation incident on their platform. For more details, please visit their status page https://status.greenhouse.io/incidents/xq17ymcypyb1

Goodtime is experiencing sync issues with Google Calendar events. We are currently investigating the issue

The issue has been resolved. WE are monitoring the situation

This incident has been resolved.

Some customers may experience intermittent issues with the Lever integration. More information on the outage can be found here: https://status.lever.co/incidents/r94mjyqwbxtv

Lever has indicated that service should be returning to normal. We will continue to monitor. More information on the issue can be found here: https://status.lever.co/incidents/r94mjyqwbxtv

This incident has been resolved.

Some customers are experiencing sync issues with the Greenhouse sync. Our engineering team is investigating

Greenhouse is investigating the issue and will get back to us shortly.

We are continuing to investigate this issue.

This incident has been resolved.

We are aware that some emails are not being sent at the moment. The issue is with our third party provider Twilio / Sendgrid. We are working closely with them on fixing it.

Email sends are returning to normal levels. The issue is with our third party provider Twilio / Sendgrid. We are working closely with them on fixing it.

We are seeing emails return to normal.

We are continuing to monitor email send rates

This incident has been resolved.

This issue may impact scheduling for customer using O365. We will continue to monitor this situation.

We are continuing to monitor for any further issues.

This incident has been resolved.

Some users have reported issues with the availability window on Schedule Now and Request Availability. We are investigating.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Greenhouse has been identified and remediated the issue. All systems have been stable since 12:50PM EST. See more at: https://status.greenhouse.io/

This incident has been resolved.

Some customers have reported issues with information syncs for Workday. This issue has been identified and we are monitoring as information syncs catch up.

This incident has been resolved.

We identified an elevated level of API errors and immediately resolved the issue.

Greenhouse updated their UI - As a result, the buttons "Open in Goodtime" and "Message in Goodtime" are only visible when the user scrolls down in the Candidate Profile UI. To avoid the issues, we are asking all our Greenhouse customers to switch to the legacy profile in the Greenhouse Settings page. A link for the Settings page is provided in the upper right corner of the Candidate Profile UI

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

Goodtime has released a new version of the Goodtime Greenhouse extension to address the issue. Please update your current version.

Goodtime is aware of the Global IT Outage. We are closely monitoring the situation and will keep you updated

This incident has been resolved.

A recent change in Lever API had an unintended impact to our feedback form integration. The Lever engineering team is currently addressing the issue with the highest priority.

Lever has implemented a fix and we are monitoring the integration.

This incident has been resolved.