Gotab outage history

Our team are currently investigating reports of timeout errors when loading the Product Catalog via the Manager Dashboard.

We are continuing to investigate this issue.

Our team determined the cause of the issue and a fix will be released imminently. The Product Catalog was negatively impacted by API issues directly from Quickbooks.

Our team has implemented a fix regarding issues loading the Product Catalog. We will continue to monitor the situation for the time being.

This incident has now been resolved.

We are currently investigating reports of issues loading and processing payments between POS and CFD

Our team has identified the source of the issue and have implemented a fix to rectify the behavior

A fix has been implemented and we are continuing to monitor the behavior.

This incident has been resolved.

We are investigating reports of degraded performance impacting POS and Payment Terminals

App latency issue has been identified. Our team has implemented more resources to bolster performance.

Our team has implemented a fix and will continue monitoring the results.

This incident has been resolved.

Our team is actively investigating reports of intermittent page loading issues in the GoTab Manager Dashboard.

Our engineering team has identified and deployed a fix for the issue affecting intermittent page loading issues in the manager dashboard.

We are investigating reports of errors when updating fields(menus, schedules, stations, etc) from the Manager Dashboard

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

Our team has implemented a fix for the reported behavior. We are continuing to monitor the situation.

The issue has been resolved and all fields within the Manager Dashboard are operational

We are actively investigating reports of persistent offline banner and "updating" messages impacting the POS

We are continuing to investigate this issue.

Our dev team has implemented resources to address the issue. We are seeing behavior stabilize for impacted operators but will continue monitoring in the meantime.

Our team have confirmed this issue has since been resolved.

Our team is actively investigating reports of some KDS failing to display orders. Reactivating the display is effective for most in the interim while our team investigates.

We are continuing to investigate some KDS not receiving orders.

Our team is continuing to investigate. In the meantime, there are two potential solutions. 1. If you have a KDS receiving orders, toggle on all stations and operate singularly from the KDS that is receiving orders. 2. On a laptop or tablet where logged into the GoTab manager dashboard. Open a new tab and go to gotab.io/kds and view all stations and utilize that as your temporary KDS orders if are populating.

Our team has implemented a fix for some KDS not displaying orders and continue to monitor as we see a return to normal activity.

This incident has been resolved.

We are currently investigating reports of payment failures regarding credit/debit card transactions at the POS

We are continuing to investigate this issue.

A fix has been implemented and we are continuing to monitor the situation.

Fix was successful. Payments behavior has returned to normal .

We are currently investigating reported latency issues impacting POS and KDS displays.

We've implemented mitigation for recent issues where some customers were experiencing delays with POS and KDS performance. We're seeing improvements and are closely monitoring the situation. For real-time updates, please visit status.gotab.io.

We are continuing to monitor for any further issues.

This incident has been resolved.

Our team is still actively investigating platform latency issues affecting orders not immediately updating in the KDS, slow POS response and CFDs having difficulty connecting to the POS.

Our engineering team has resolved the incident and verified that normal operations have been restored.

Our team is actively working with our payment processor to investigate failures to initialize payments when using Tap to Pay directly to a Samsung A14-17 device. This is not impacting tapping on any other payment devices such as AMS1 or S1F2.

Our team continues to investigate an outage for tap to pay directly to mobile phones. All other devices, including phones paired to an NYC1, remain unaffected.

Our team worked with our payment processor Adyen to update the Adyen SDK to fix any tap to pay issues. Most device should update the GoTab app automatically but to be sure, navigate to the Play Store and also check for a GoTab app update to version 4.1.0 version 77, which resolves any outstanding tap to pay issues.

We are currently investigating an issue with system latency that can affect POS loading, Kiosk Ordering and Manager Dashboard page loading.

We have mitigated the immediate issues while our engineers continue investigating the root cause of the ongoing incident. Further updates will be published as details become available.

We are observing a return to normal request latency levels after implementing mitigations.

All system monitors are continuing to report health metrics within expected ranges.

GoTab's online support chat is currently experiencing an outage due to a hosting platform issue upstream. We are working with the service provider to restore service as quickly as possible. In the meantime, for support requests, please call or text our support hotline at +1-703-552-4690.

We are beginning to see a gradual restoration of service from our upstream partner. GoChat is re-enabled on the Manager Dashboard.

Our service provider has restored connectivity and GoChat is operational. We apologize for the unexpected interruption. If you experience any lingering issues, please reach out to our support hotline at +1-703-552-4690.

We are aware of and have identified an issue affecting guest ordering via QR and kiosk platforms. A fix is being implemented and will be released shortly.

QR and kiosk ordering has been re-enabled and a permanent fix is underway.

QR and kiosk ordering has been restored

GoTab is currently experiencing a systemwide outage caused by an upstream global service provider. We are monitoring the status provided by Cloudflare and are investigating mitigation possibilities. The provider's status can be viewed here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

We are observing improvements in connectivity but some customers are still continuing to experience intermittent Cloudflare error screens when using POS, KDS, Manager Dashboard and QR ordering.

Our service provider is continuing to investigate the issue. We are still observing periods of intermittent errors followed by periods of restored service.

We are continuing to work with our service provider to restore service. Further updates will be provided as they become available.

We are observing connectivity being restored at our cloud provider. Concurrently, we also have a backup solution prepared in case of continuing issues as we monitor ongoing performance today.

Our cloud service provider has marked the incident as resolved and we are observing consistent service performance. We will continue to monitor and adjust accordingly.

We are currently aware of an outage with our chat support platform. Please call or text our Support line at (703) 552-4690 if in need of immediate assistance.

This incident has been resolved.

A third-party text provider is currently experiencing text fulfillment delay and outages. We are in contact with their team as they work on the issue. Order confirmation and fulfillment texts are currently affected.

We are continuing to investigate this issue.

We are seeing a return to normal activity from our text provider but are continuing to monitor.

Our messaging provider is reporting that services have been restored, although queued messages will take some time to process through the system. New messages sent will be delivered as normal.

We detected a spike in errors experienced by guests adding credits cards to their accounts during QR ordering. We investigated and found our payment gateway introduced an unknown change to data formatting returned from their API that caused errors within our integration. No payment data was lost during this time and we are in communication with our payment gateway to determine why the change occurred and establish improved lines of communication of changes to reduce these type of service interruptions.

We are aware of and monitoring an intermittent issue with Cloudflare, our third-party cloud connectivity provider. Customers using the 1.1.1.1 app on Android devices may experience slow or interrupted network connectivity. Integrators using api.gotab.io may also experience interruptions in connectivity. We will update further as we receive additional details. The upstream provider's real-time status can be found at https://www.cloudflarestatus.com/

Cloudflare is reporting that the source of the issue has been identified and recovery is underway.

Our phone provider is also experiencing related issues which affects our inbound and outbound support phone capabilities. https://status.openphone.co/ If you experience any issues calling in for support, please utilize our chat support from the manager app, manager dashboard or KDS in the interim.

Cloudflare reports engineering work continues to be underway to restore all services as quickly as possible. Additional updates will be published as information becomes available.

Cloudflare reports that the core affected services are restored and are being monitored for recovery.

This incident has been resolved.

Our team is currently investigating a delay in sales page information updating. This will also affect the PMIX and Sales information within the GoTab Manager app.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.