Granicus outage history

Granicus Engineering teams are currently investigating an issue impacting govMeetings IQM2. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings IQM2 Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Granicus Engineering teams have identified the issue impacting govMeetings IQM2 and are actively working on remediation efforts. Service restoration activities are in progress, and our teams continue to treat this with the highest priority. Further updates will be provided as soon as more information becomes available.

Engineering teams continue to make progress on investigation and restoration activities. Service restoration remains the highest priority, and further updates will be shared as additional progress is made. We sincerely apologize for the disruption and appreciate your patience as we work to restore service as quickly as possible.

Engineering teams have made progress on remediation, with some IQM2 functions now showing signs of recovery. However, customer-facing Citizens Portal services remain partially impacted with intermittent availability. Our teams continue working toward full service restoration and will provide further updates as progress is made. We sincerely apologize for the continued disruption.

The issue affecting IQM2 US Citizens Portals has been resolved. All services, including Meetings Portals and MinuteTraq, have been fully restored and are operating normally. The root cause was identified and corrective action has been completed. We sincerely apologize for the disruption and any inconvenience caused.

RUN - 143492 INVESTIGATING Incident Description: Granicus Engineering is currently investigating an issue impacting email delivery from the govService (Firmstep) platform for some customers. As a result, some emails sent from the platform to Microsoft-hosted email accounts (including Outlook and Microsoft 365) may not be delivered as expected. Impacted Locations, number of users: 3 (UK) Current Incident Status: Open Priority: Severity 2 Issue Reported By: Customer Date / Time Reported: 8/27/2026 10.47 AM UK time Date / Time Incident Reported as RUN: 08/27/2026 1.27 PM UK time Incident Manager at Support: Vishwas Prasad Other Parties involved: Product Engineering Next Update Due: 08/27/2026 3.30 PM UK time

Update: Granicus Engineering is actively working with our email delivery provider to investigate an issue affecting emails sent from the govService (Firmstep) platform to Outlook and Microsoft 365 recipients. The provider has advised that they are aware of a broader issue impacting deliveries to Microsoft-hosted mailboxes and are monitoring the situation closely. We will continue to provide updates as additional information becomes available.

Our teams are observing improved email delivery success rates to Outlook and Microsoft 365 recipients, indicating that service recovery is underway. We remain engaged with our email delivery provider and are closely monitoring their progress while continuing to assess the impact to customers. Further updates will be provided as additional information becomes available.

Our email delivery provider has confirmed that the underlying issue affecting deliveries to Microsoft-hosted mailboxes has been resolved. Email delivery is now functioning normally; however, previously deferred emails are being reprocessed and will be delivered progressively. We will continue to monitor service stability and provide a final update upon confirmed full resolution. We apologise for any inconvenience caused.

The email delivery issue affecting govService (Firmstep) customers sending to Microsoft-hosted mailboxes (Outlook / Microsoft 365) has been fully resolved. Normal service has been confirmed across all affected customers. We apologise for any inconvenience caused and thank you for your patience.

We are currently investigating an issue affecting portions of the govMeetings platform. Customers may experience difficulties accessing MediaManager and related video services, including intermittent errors, login issues, or service unavailability. Our engineering teams are actively working to identify the cause and restore normal service as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we investigate. We will provide additional updates as more information becomes available.

We are continuing to investigate this issue.

We have identified an issue affecting our hosting infrastructure and are actively implementing mitigation measures to restore service. Our team is engaged and will continue to provide updates as progress is made.

We have implemented a fix and restored affected services. All systems are operating normally at this time. We sincerely apologize for the disruption and any inconvenience caused. We will continue to closely monitor services and provide updates here if anything changes.

Granicus Engineering teams have implemented a fix to restore affected govMeetings services. All impacted products, including MediaManager, are now operating normally. We sincerely apologize for the disruption and any inconvenience caused.

Project Search Functionality Issues in Canada EngagementHQ We are investigating reports that some customers in Canada may be experiencing issues when searching for projects within EngagementHQ sites. Users may encounter incomplete or missing search results for project content. Our engineering teams are actively investigating the issue and working to determine the scope and root cause. We will provide additional updates as more information becomes available.

Our investigation has determined that an issue with the project indexing process is impacting search functionality for some EngagementHQ customers in Canada. Engineering teams have identified evidence that the re-index process may not have completed successfully, resulting in incomplete or missing project search results for some sites. To minimize customer impact, the team has elected not to perform remediation during business hours. Engineering is preparing to execute a manual re-index during non-peak hours for Canada, currently targeted for 4:00 AM CT on September 4. The team will closely monitor the process and validate search functionality following completion.

Our engineering team is actively working on re-indexing the affected search data for the Canada region during this maintenance window. We will provide an update once the process is complete. We apologize for the inconvenience caused by the ongoing search issues. and thank you for your patience.

Granicus engineering team has successfully resolved the project search issues affecting EngagementHQ customers in the Canada region. The search index has been rebuilt and search functionality has been fully restored. The fix has been verified and all impacted services are operating normally. We apologize for the disruption and thank you for your patience.

Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

We are continuing to investigate this issue.

We have identified the source of the issue and are actively working on remediation efforts. Multiple engineering teams are engaged and focused on restoring affected govMeetings services. We appreciate your patience and will provide further updates as progress is made.

Granicus Engineering teams have implemented a fix to restore affected govMeetings services. All impacted products, including MediaManager, are now operating normally. We sincerely apologize for the disruption and any inconvenience caused.

Granicus Engineering team is currently investigating an issue impacting SRM OneView EE contact search and record loading functionality. Customers may experience intermittent instances where valid contact records do not appear in search results or pages display "No items to display" despite records existing within the system. Our teams have successfully reproduced the behaviour and are actively working to identify the root cause and implement a resolution. We will provide further updates as more information becomes available. We apologise for any inconvenience this may cause and appreciate your patience while we investigate.

The intermittent contact search and record loading issue affecting SRM OneView EE has been resolved. Our engineering teams identified and addressed the root cause, and full functionality has been confirmed across all affected environments. We sincerely apologise for any inconvenience caused.

Granicus Engineering teams are currently investigating an issue impacting govAccess Vision. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govAccess Vision Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams have identified and resolved the issue impacting govAccess Vision. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams are currently investigating an issue impacting govAccess Vision. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govAccess Vision Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams are currently investigating an issue impacting govAccess Vision. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govAccess Vision Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams have identified and resolved the issue impacting govAccess Vision. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams are currently investigating an issue impacting govAccess Vision. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govAccess Vision Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

This incident has been resolved.

We are investigating reports of performance issues affecting Legistar, including slowness, freezing, and increased latency for some users. Our teams have identified multiple reports and are actively working to determine the cause. We have engaged Engineering and Support teams, are reviewing system performance data, and continue to monitor the environment closely. We will provide further updates as more information becomes available.

We have identified the source of the recent Legistar performance degradation and are seeing service performance improve across the environment. Multiple agencies have confirmed that latency and freezing symptoms have significantly improved or returned to normal. Our teams continue to monitor platform performance and validate stability across affected customers. We will continue to provide updates and will resolve this incident once monitoring confirms sustained normal operation.

We have identified the source of the recent Legistar performance degradation and have observed significant improvement in platform performance. Multiple agencies have confirmed that latency and freezing symptoms have been resolved or returned to normal operation following remediation efforts. Our teams continue to actively monitor the environment and validate stability across impacted customers. At this time, service performance appears stable, and we will remain in a monitoring phase before confirming full resolution of the incident

The issue affecting govMeetings Legistar has been fully resolved. All services have been restored and are operating normally following sustained monitoring confirmation. We apologize for the disruption and appreciate your patience throughout this incident.

Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Live Video Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

We continue to investigate an issue affecting a subset of govMeetings Live Video streaming services. Our teams remain actively engaged and are working to identify the underlying cause and implement a resolution. While service stability has improved, we are continuing detailed analysis and monitoring to ensure consistent performance. We apologise for any inconvenience this issue may have caused and appreciate your patience as we work towards full resolution.

Granicus Engineering Team has identified the underlying issue affecting a subset of govMeetings Live Video streaming services and are actively applying remediation measures. As these actions are being implemented, we are observing significant improvements in service stability and performance. Our teams continue to closely monitor the environment to ensure sustained recovery and will provide further updates as progress continues. We apologise for any inconvenience caused and appreciate your patience.

Granicus Engineering teams continue to actively work on restoring full functionality to the affected subset of govMeetings Live Video streaming services. While earlier remediation efforts have improved underlying infrastructure stability, the service has not yet fully recovered. Our teams remain fully engaged and are progressing through additional recovery actions. We will provide a further update as soon as service restoration is confirmed. We apologise for the continued disruption and appreciate your patience.

Remediation efforts are progressing and a portion of the affected govMeetings Live Video streaming services have been successfully restored. Work continues on the remaining infrastructure and we expect full recovery shortly. We will provide a final update once service is fully confirmed. We appreciate your continued patience.

The fix has been implemented and all affected govMeetings Live Video streaming services have been restored. Our teams are now actively monitoring to confirm sustained stability. We will provide a final resolution update shortly. We thank you for your patience during this disruption.

The issue affecting a subset of govMeetings Live Video streaming services has been fully resolved. All services have been restored and are operating normally following sustained monitoring confirmation. We apologise for the disruption and appreciate your patience throughout this incident.

Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService GovQA Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService GovQA Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams have confirmed that the service availability issue impacting GovQA has been resolved. All affected services recovered successfully, and the platform is operating normally at this time. We apologise for any inconvenience experienced and appreciate your patience while the issue was being addressed.

Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

We are continuing to investigate this issue.

Granicus Engineering teams have identified the issue impacting govMeetings platform and restoration activities are currently in progress. We expect service to be restored shortly and will provide a further update once complete.

A fix has been implemented for the issue impacting govMeetings MediaManager and associated dependent services. Our teams are currently validating the fix across all affected products and monitoring the environment. A final update will be provided once validation is complete and stability is confirmed.

The issue impacting govMeetings MediaManager and all dependent services including Peak, Speak Up, Votes & Commission, Legistar, and InSite has been resolved. All affected services have been restored and monitoring has confirmed stability across the platform. We sincerely apologize for any disruption this may have caused to your operations and appreciate your patience while our teams worked to restore full functionality.

Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

We are investigating an issue affecting the Operations Cloud Swagit SoundSearch Transcript feature. New meeting recordings are not generating transcripts as expected. Our engineering teams are actively engaged and working to identify the cause and restore service. We will continue to provide updates as more information becomes available.

Our Product and Engineering teams have identified an issue affecting SoundSearch transcript generation for a small subset of meeting recordings. A workaround is available while the teams prioritise a permanent resolution. If you experience this issue, please contact Granicus Support for assistance.

We are investigating reports of duplicate entries appearing in message history within govService. At this time, the issue appears to be related to how message history is displayed, and there is no indication that messages are being delivered multiple times. Our engineering team is actively reviewing the issue and will provide updates as more information becomes available.

A fix has been deployed for the issue causing duplicate entries to appear in message history. Validation has been completed, and results indicate the duplicate history entries are no longer occurring. We will continue monitoring to ensure the fix remains effective.

This incident has been resolved.

We are investigating an issue affecting custom checkbox fields in govService forms. Users may be unable to save updates to checkbox selections, and changes may not persist after saving. Our engineering team has identified the issue and is preparing a hotfix. We will provide additional updates as they become available.

Granicus Engineering has deployed a hotfix to address the issue with custom checkbox fields not saving in GovQA. Our team is actively monitoring the environment to ensure full resolution across all affected sites. We will provide a final update once monitoring is complete and the issue is confirmed resolved.

Granicus Engineering has successfully resolved the issue with custom checkbox fields not saving in GovQA. The hotfix has been deployed and verified across all affected environments. Checkbox selections are now saving as expected. Thank you for your patience, and we apologize for any inconvenience caused.