Granicus outage history

Following our earlier update on the global PHP security vulnerabilities, we identified an additional area within the Book>Direct solution that requires remediation. Out of an abundance of caution, we have taken Book>Direct offline again while we work to safely restore service. There is no indication of malicious activity or exploitation affecting Book>Direct. As with the other PHP-based solutions addressed this week, taking the capability offline to limit potential exposure while our teams work to remove the vulnerability aligns with recommendations from cybersecurity agencies worldwide. What you should do: - If you have time-sensitive activities that depend on Book>Direct, please put a contingency plan in place until service is restored. - Visit Granicus Status page and subscribe to updates for the latest information. - All other Granicus Destinations solutions remain operational. We understand the disruption this may cause and appreciate your patience while we complete this work.

Our teams continue to actively work through the remediation required to safely restore Book>Direct services. We will provide a further update as soon as additional information becomes available.

Validation of the remediation solution has been successfully completed in staging, and deployment to the production environment is now underway. Production deployment is expected to take approximately 3 hours, after which validation and testing will begin before service restoration. We will continue to provide updates as progress is made.

Remediation work for Book>Direct remains actively underway, and we continue to advance through production deployment following successful staging validation. We now expect to complete the remaining production work in approximately 4 hours, followed by validation and testing prior to service restoration. We will share another update as soon as we have further information. Thank you for your patience.

Book>Direct has been successfully restored and is fully operational. We apologize for the impact of this temporary service interruption and thank you for your patience while we completed the required remediation. We appreciate your understanding.

Monitoring Update – govMeetings IQM2 The issue impacting IQM2 customer-facing services has been mitigated, and all monitored services are currently operating normally. Our teams have implemented corrective actions and observed stable performance during the monitoring period. We will continue to closely monitor the environment to ensure ongoing stability. At this time, no active customer impact is observed.

This incident has been resolved.

The issue has been identified and a fix is being deployed. Book>Direct should be fully operational within 2 hours.

The Granicus engineering team has identified the issue affecting Book>Direct and successfully completed restoration. Book>Direct is now fully operational. We understand the impact this outage had on your operations and sincerely apologize for the disruption. Our teams worked with urgency to validate the fix and return the service to a stable state as quickly as possible.

Granicus Engineering teams are currently investigating an issue impacting govMeetings Legistar. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Legistar Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Granicus Engineering teams have identified the issue impacting Legistar and are actively working to restore full service. Our investigation indicates the issue is related to backend database connectivity and configuration services that support application launch functionality. Technical Teams are actively implementing corrective actions and validating service recovery across customer environments. Restoration efforts remain our highest priority, and we continue to monitor the platform closely while validating stability. Updates on this issue will continue to be provided on Status.Granicus.com. For other issues or questions, please contact us at Support.Granicus.com. Current Status: Restoration in Progress

Granicus Engineering teams are deploying the corrective solution to address the issue impacting Legistar. Service restoration is now progressing across customer environments. Our Technical Teams are actively monitoring the platform and validating service stability to ensure the recovery is sustained. We remain focused on confirming full service restoration and will continue to monitor closely.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Granicus Engineering teams are currently investigating an issue impacting govMeetings Legistar. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Legistar Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Granicus Engineering teams are currently investigating an issue impacting govMeetings IQM2. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings IQM2 Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Granicus Engineering teams have identified and resolved the issue impacting govMeetings IQM2. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams are currently investigating an issue impacting govMeetings IQM2. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings IQM2 Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Some admins are experiencing intermittent error while creating or saving a bulletin in Communications. Technical team is aware of the issue and investigating it currently.

This incident has been resolved.

We are aware of a recently identified PHP security vulnerability with widespread impact on internet services globally. We are actively assessing its potential impact on Granicus solutions. As recommended by government cybersecurity agencies, Granicus has proactively taken some solutions offline while our teams complete the necessary remediation. Please review the list below to see which solutions are currently impacted. Our Security, Engineering, and Product teams are treating this as a top priority and are working to address the vulnerability and safely restore service. We will continue to provide updates as our assessment progresses and additional information becomes available.

We are continuing to investigate this issue.

Our teams remain actively engaged in remediation efforts. We will continue to provide updates as progress is made and additional information becomes available.

Our teams remain actively engaged in remediation efforts. We will continue to provide updates as progress is made and additional information becomes available. Thank you, Granicus Customer Support

We have been deploying a fix for all solutions impacted by the recently identified global PHP security vulnerabilities. We expect to gradually restore all solutions to be fully operational over the next 24 hours. Our Security Operations Center (SOC) continues to monitor around the clock for unusual activity and potential security incidents. We remain on heightened alert for threats that could affect our systems or those of our customers. What you need to know: • Investigations are complete on all Granicus solutions. • There is no known breach of Granicus systems, and there is currently no indication of malicious activity or exploitation affecting our products. • All solutions with possible vulnerabilities have been taken down, as recommended by government cybersecurity agencies. • Our teams are treating this as a high-priority issue and are working on remediation to safely restore services for all impacted solutions.

We are continuing to work on a fix for this issue.

Service restoration is underway, and several solutions have been successfully restored. Our teams continue to work diligently to restore the remaining impacted solutions.

Service restoration is progressing, and additional solutions have now been successfully restored. Our teams remain actively engaged in restoring the remaining impacted services. We will continue to provide updates as services are restored.

Service restoration continues to progress. Our teams remain actively engaged in restoring the remaining impacted services. We will continue to provide updates as services are restored.

Restoration efforts continue to make steady progress. Our teams remain focused on validating and deploying solutions for the remaining affected applications and products as we work toward full service restoration. We will continue to share updates as progress is made. Thank you for your patience and continued partnership.

We continue to make positive progress towards full remediation. Our teams remain fully engaged and are treating resolution as our highest priority. Based on current progress, we expect services to be available by 1:00 PM GMT. We will provide a further update by 1:00 PM GMT.

We continue to make strong progress toward full restoration, with nearly all affected services now fully operational. Our teams remain focused on final remediation and validation activities to ensure a safe and complete recovery. We appreciate the patience and partnership of our customers throughout this event. Maintaining the security, stability, and reliability of our services remains our highest priority, and we will continue to provide updates until all restoration activities are complete.

We deployed the fix for all solutions impacted by the recently identified global PHP security vulnerabilities that affected internet services globally. As recommended by government cybersecurity agencies worldwide, Granicus proactively took some solutions offline while our teams completed the necessary remediation. All solutions were restored within 24 hours and are now operational. If you are still experiencing issues, please reach out to Granicus Technical Support. Our Security Operations Center (SOC) continues to monitor around the clock for unusual activity and potential security incidents. We remain on heightened alert for threats that could affect our systems or those of our customers.

We are aware of a recently identified PHP security vulnerability and are actively assessing the situation. Our Security, Engineering, and Product teams are treating this as a priority and are working to determine the appropriate remediation actions. We will provide further updates as our assessment progresses and next steps are confirmed.

Granicus Engineering teams are currently investigating an issue impacting govMeetings Peak. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Peak Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

We are aware of an issue causing intermittent server errors when accessing Agenda PE after login. The issue does not affect all users or requests and may occur sporadically. Our teams are actively investigating and working toward a resolution. We will continue to share updates as they become available.

We identified and restarted a backend service that was causing intermittent errors when accessing Agenda PE after login. Service is restored and functioning normally. We will continue to monitor. If you have any questions, please contact Support. Thank you for your understanding.

The incident has been resolved. If you require further assistance, please contact Granicus Support.

Granicus Engineering teams are currently investigating an issue impacting govMeetings Peak. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Peak Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

1310 GMT Granicus Engineering teams are investigating an issue affecting the Simpleview Europe DMS service. We apologise for any inconvenience and will provide further updates as the investigation progresses.

1340 GMT The issue affecting the Simpleview Europe DMS service has been resolved and normal service has been restored. Granicus Engineering teams identified and addressed the issue. We apologise for any inconvenience caused and thank you for your patience.

Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService GovQA Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams have identified and resolved the issue impacting govService GovQA. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService GovQA Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

This incident has been resolved.

We are investigating an issue impacting multiple govAccess Vision websites. Users may experience site unavailability or intermittent access issues. Our engineering teams have identified elevated traffic activity affecting site performance and are actively implementing mitigation measures to restore service. We are working to reduce the impact and restore affected sites as quickly as possible. The next update will be provided as more information becomes available. Thank you, Granicus Customer Support

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

We have identified the cause of the issue impacting multiple govAccess Vision websites and have implemented mitigation measures to reduce the elevated traffic affecting site performance. Service recovery has been observed across affected websites, and our engineering teams are actively monitoring the environment to ensure continued stability. Some users may have experienced site unavailability or intermittent access issues during the event. We will continue to monitor performance closely and provide additional updates as necessary.

This incident has been resolved.

We are investigating an issue affecting Extranet Marketplace Promotion submissions for a subset of customers. Customers experiencing this issue may be unable to successfully submit promotions through the Extranet. Our teams are actively working to identify the cause and restore functionality. We will provide additional updates as more information becomes available.

We have identified the issue affecting Marketplace submissions within the Extranet and have implemented remediation measures. We will continue to closely monitor the environment to ensure full functionality has been restored and remains stable.

This incident has been resolved.

Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService GovQA Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService GovQA Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams remain engaged in investigating the issue impacting several GovQA Admin and Public Portal monitors, which continue to experience intermittent failures and recovery events. While some services have stabilised following workaround mitigation activities, intermittent portal outages are still being observed. The next update will be provided in an hour.

Recent mitigation and diagnostic efforts have resulted in improved application responsiveness, and teams are observing increased service stability across previously impacted environments. Customer-facing services are responding more consistently; however, intermittent latency and degraded performance may still occur while the investigation remains active. Engineering teams continue to monitor service health and analyze Azure infrastructure and platform components to identify the underlying cause and determine a permanent remediation.

Engineering teams have implemented corrective actions and are observing sustained improvement across GovQA Admin and Public Portal services. Service responsiveness has returned to expected levels, monitoring checks remain healthy, and customer impact has significantly reduced. Teams will continue monitoring the environment to confirm long-term stability before considering incident closure.

This incident has been resolved.

We are aware of an issue affecting access to a small subset of Vision websites. Customers may see intermittent errors or pages that do not load as expected. Our team is actively investigating and working to restore normal service. We will provide updates here as more information becomes available. We apologize for any inconvenience and appreciate your patience.

This incident has been resolved.