Great Minds Affirm outage history

Great Minds is currently investigating an issue preventing PowerPoint presentations from loading within the Digital Platform. The issue appears to be related to a third-party service used to display presentations. Our team is actively investigating and working toward a resolution. Updates will be provided as more information becomes available.

Great Minds has identified an alternative solution to restore PowerPoint presentation functionality within the Digital Platform. Our team is currently implementing and testing this solution to ensure presentations load as expected. We will provide additional updates as progress continues.

The third-party services impacting PowerPoint presentations within the Digital Platform have been restored, and presentations are now loading as expected. Great Minds will continue to monitor the platform to ensure functionality remains stable. We will provide additional updates if needed.

This incident has been resolved.

We are currently investigating an issue that may prevent some users from logging in to Great Minds. We will provide an update as soon as more information is available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Great Minds is currently investigating an issue that may impact user sessions and cause timeouts across the Digital Platform. We will provide updates as our investigation continues.

We continue to investigate timeouts as well as an issue that may cause students to be unexpectedly exited from assessments. Our team is actively working with Learnosity, a third-party assessment engine provider, to resolve these issues. We will provide additional updates as they become available.

While the team continues to actively work with Learnosity to resolve these issues, the errors have cleared and the platform has stabilized. Monitoring is ongoing.

This incident has been resolved.

We are investigating an issue where Microsoft's PowerPoint web viewer fails to load slide previews on the Digital Platform. This issue may impact users attempting to view content that includes PowerPoint presentations. As a workaround, users can still download PowerPoint files from the Digital Platform and open them directly on their device. Our team is actively investigating the issue and working to restore normal functionality. We will provide additional updates as more information becomes available.

We have identified an issue where Microsoft's PowerPoint web viewer fails to load slide previews on the Digital Platform. This issue may impact users attempting to view content that includes PowerPoint presentations. As a workaround, users can still download PowerPoint files from the Digital Platform and open them directly on their device. We have submitted a support ticket to Microsoft with the information needed to resolve the issue. We will provide additional updates as more information becomes available.

PowerPoint previews should be loading now. If you do not see the preview loading still, please work with your IT group to add view.officeapps.live.com to the list of approved domains. For reference see our updated Firewall Safelist within our Technical Specifications Help Page - https://digitalsupport.greatminds.org/article/technical-specifications#firewall-safelist

The team is currently investigating an issue impacting users when trying to access the Assessments. This is being investigated with high priority and updates will follow as work progresses.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The team is currently investigating an issue impacting teacher and administrator users when trying to access the Assessment Reports. This is being investigated with high priority and updates will follow as work progresses.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting the digital platform that is preventing assessments from loading. Users may encounter a blank page when attempting to access the assessments area. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The team is currently investigating an issue impacting users trying to access the Great Minds Digital Platform. This is being investigated with high priority and updates will follow as work progresses.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

From 9:55am - 10:15am Eastern, users may have experienced errors or slowness accessing the Great Minds digital platform. An investigation was completed and the issue has been resolved.

We are monitoring the AWS Outage and the impact on Great Minds Digital Platform. Right now, notable impact is: - Content/Assessment interactives are not working - Single Sign On from partners intermittently fails - Slowness/Latency throughout the platform If further impact is discovered we will update the status page for awareness, otherwise the larger event can be monitored here: https://health.aws.amazon.com/health/status.

We are continuing to closely monitor the situation with our cloud provider (AWS) and their ongoing outage impacting Internet services across the web. We still are seeing slowness and occasional login failures on Great Minds' digital platform and expect that to continue until AWS resolves the underlying issues.

AWS has resolved the main underlying issue. However, there still remains an AWS issue affecting our services. We are working with Amazon Web Services support engineers to identify and resolve the issue. In the meantime users will not be able to login or use the platform.

Working with AWS support we have resolved the issue as of 1am Eastern today. All major functionality is restored.

The Great Minds team is investigating an issue that is impacting the authentication into or navigating of the digital platform. More information will be posted as the investigation progresses.

Intermittent errors continue to occur after the first fix attempt. The team continues to investigate a permanent fix.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Resolved - Between 1:15 PM and 3:15 PM Eastern on October 13, some users experienced issues in Eureka Math Navigator where images did not display correctly and PDFs were temporarily inaccessible. Our team identified and implemented a permanent fix. All services are now fully operational.

There was an incident on the Digital Platform that impacted user access and active sessions. Services were quickly restored and monitoring continues to make sure it does not happen again.

The Great Minds team is currently investigating an outage within Eureka Math Navigator. When attempting to open a lesson page, the page times out and fails to load. Updates will be made as investigation continues.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

The Great Minds team is currently investigating an outage within Eureka Math Navigator. When attempting to open a lesson page, the page times out and fails to load. Updates will be made as investigation continues.

This incident has been resolved.

The Great Minds team is currently investigating an outage within Eureka Math Navigator. When attempting to open a lesson page, the page times out and fails to load. Updates will be made as investigation continues.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are continuing to work on planned site maintenance. You may continue to have intermittent downtime until we complete the work.

This incident has been resolved.

Scheduled maintenance is complete. All systems have been restored and are now operational. We are currently monitoring to ensure everything is functioning as expected.

Scheduled maintenance is complete. All systems have been restored and are now operational. We are currently monitoring to ensure everything is functioning as expected.

Maintenance work has completed and the work window is being closed.

Just before 3:00pm Eastern Great Minds Digital Platform had a login incident that impacted anyone trying to authenticate to the Digital Platform. The root cause was found and fixed quickly. Anyone that was already on the platform before this incident started would not have been impacted.

Great Minds Digital Platform login is giving an error which the team has already found the root cause for. A fix is being worked on and will be applied ASAP.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.