51 recorded Great Minds Affirm incidents since August 2023, with official updates, affected components, duration and resolution information.
The team is currently investigating an issue impacting teacher and administrator users when trying to access the Assessment Reports. This is being investigated with high priority and updates will follow as work progresses.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting the digital platform that is preventing assessments from loading. Users may encounter a blank page when attempting to access the assessments area. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The team is currently investigating an issue impacting users trying to access the Great Minds Digital Platform. This is being investigated with high priority and updates will follow as work progresses.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
From 9:55am - 10:15am Eastern, users may have experienced errors or slowness accessing the Great Minds digital platform. An investigation was completed and the issue has been resolved.
We are monitoring the AWS Outage and the impact on Great Minds Digital Platform. Right now, notable impact is: - Content/Assessment interactives are not working - Single Sign On from partners intermittently fails - Slowness/Latency throughout the platform If further impact is discovered we will update the status page for awareness, otherwise the larger event can be monitored here: https://health.aws.amazon.com/health/status.
We are continuing to closely monitor the situation with our cloud provider (AWS) and their ongoing outage impacting Internet services across the web. We still are seeing slowness and occasional login failures on Great Minds' digital platform and expect that to continue until AWS resolves the underlying issues.
AWS has resolved the main underlying issue. However, there still remains an AWS issue affecting our services. We are working with Amazon Web Services support engineers to identify and resolve the issue. In the meantime users will not be able to login or use the platform.
Working with AWS support we have resolved the issue as of 1am Eastern today. All major functionality is restored.
The Great Minds team is investigating an issue that is impacting the authentication into or navigating of the digital platform. More information will be posted as the investigation progresses.
Intermittent errors continue to occur after the first fix attempt. The team continues to investigate a permanent fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Resolved - Between 1:15 PM and 3:15 PM Eastern on October 13, some users experienced issues in Eureka Math Navigator where images did not display correctly and PDFs were temporarily inaccessible. Our team identified and implemented a permanent fix. All services are now fully operational.
There was an incident on the Digital Platform that impacted user access and active sessions. Services were quickly restored and monitoring continues to make sure it does not happen again.
The Great Minds team is currently investigating an outage within Eureka Math Navigator. When attempting to open a lesson page, the page times out and fails to load. Updates will be made as investigation continues.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
The Great Minds team is currently investigating an outage within Eureka Math Navigator. When attempting to open a lesson page, the page times out and fails to load. Updates will be made as investigation continues.
This incident has been resolved.
The Great Minds team is currently investigating an outage within Eureka Math Navigator. When attempting to open a lesson page, the page times out and fails to load. Updates will be made as investigation continues.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are continuing to work on planned site maintenance. You may continue to have intermittent downtime until we complete the work.
This incident has been resolved.
Scheduled maintenance is complete. All systems have been restored and are now operational. We are currently monitoring to ensure everything is functioning as expected.
Scheduled maintenance is complete. All systems have been restored and are now operational. We are currently monitoring to ensure everything is functioning as expected.
Maintenance work has completed and the work window is being closed.
Just before 3:00pm Eastern Great Minds Digital Platform had a login incident that impacted anyone trying to authenticate to the Digital Platform. The root cause was found and fixed quickly. Anyone that was already on the platform before this incident started would not have been impacted.
Great Minds Digital Platform login is giving an error which the team has already found the root cause for. A fix is being worked on and will be applied ASAP.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The team is currently investigating an issue impacting teacher and administrator users when trying to access the Affirm application. This is being investigated with high priority and updates will follow as work progresses.
The issue has been identified and a fix is being implemented.
The team continues to work on fix development for the Affirm incident. We will continue to post updates as this work continues.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
An issue with one of our partners may be preventing users of Affirm and the Digital Platform from completing assessments. We are monitoring the status of the partner issue and will update here as and when we have additional information. See https://status.learnosity.com/ for live updates.
This incident has been resolved per update to https://status.learnosity.com/
An issue with one of our partners may be preventing users of Affirm and the Digital Platform from loading assessments. We are monitoring the status of the partner issue and will update here as and when we have additional information. See https://status.learnosity.com/ for live updates.
This incident has been resolved per update to https://status.learnosity.com/
Approximately between 8:00pm - 10:30pm Eastern on 12/12/24, users were unable to login to the Great Minds Digital Platform. After further investigation it was discovered the root cause stemmed from an incident at AWS, with a service that is critical to authentication. For reference here is the incident from the AWS status page: https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/COGNITO/AWS_COGNITO_OPERATIONAL_ISSUE/AWS_COGNITO_OPERATIONAL_ISSUE_5F929_650A31F569A
There is currently a known issue impacting Eureka Math Squared and the Analyze reports which the Great Minds team is working on with high priority. As teachers score and close assessments, the reporting data does not display in the platform. There is no data loss. The root cause has been discovered and a resolution is being worked on. Further updates to follow.
We are working to restore the Analyze feature for Eureka Math Squared as quickly as possible. There is no data loss. We expect restoration of the reports will not occur today. We will update with a projection of when the reports will be restored by end of day today.
We expect Analyze to be restored by Wednesday morning. The process to migrate the data for reports is proceeding. We are monitoring it closely and have tuned it as much as we can at this time. We will update again if our projected restoration time changes or by end of day Tuesday to confirm we are still on track for a Wednesday restoration time.
We are still expecting Analyze to be fully restored tomorrow morning. Some reports may be partially loaded. Some may be completely loaded. We expect all reports for all teachers and classes to be functional tomorrow morning. We will update again when we confirm that reports are fully operational for Eureka Math Squared.
The fix for Analyze reports has been completed and the data refreshed. Completed assessments are again showing up under the Analyze tab with the expected submission data.