Grow outage history and incident timeline

Facebook Ads Connector Outage

Started April 27, 2026 at 3:55 PM UTC 3h 54m

OutageCritical incident

Affected components

Facebook Ads

April 27, 2026 at 3:55 PM UTCidentified
There is an issue with Facebook Ads connector that we are working to resolve. We are currently waiting for Facebook to restore connectivity.
April 27, 2026 at 7:50 PM UTCresolved
This incident has been resolved.

Grow App Partial Outage

Started November 3, 2025 at 7:18 PM UTC 21h 9m

IssuesMinor incident

Affected components

Builder and DashboardsMetric Utilities

November 3, 2025 at 7:18 PM UTCinvestigating
We are currently investigating this issue.
November 3, 2025 at 9:09 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
November 4, 2025 at 4:27 PM UTCresolved
This incident has been resolved.

AWS US-East-1 Performance Issues

Started October 20, 2025 at 3:27 PM UTC 1d 0h

OutageMajor incident

Affected components

FreshservicePardotZendeskTeamwork ProjectsZapierBoxQualtricsGoogle AnalyticsPromoter.ioExcel / CSV UploadChargebeeStripeNetsuiteQuickbooks OnlineAcceloZoho CRMHarvestYouTubeBigCommerceAmazon RedshiftMarchexBuilder and DashboardsAsanaMailchimpBrontoInstagramCopperOneDriveFreshbooksIntercomSQL ServerPodioMySQLAirtableDelightedXeroRingCentralMarketoFive9Bing Ads (Microsoft Advertising)HubSpotInfusionsoftAdrollMozWrikeSalesforceTSheetsAmazon S3TwitterInsightlyGoogle SheetsFacebook AdsMonday.comLinkedIn AdsGoogle DriveGoogle Big QueryMongo DBTwitter AdsGoogle Search ConsoleLinkedInCampaign MonitorSnowflakePostgreSQLFormstackFTP/SFTP File AccessSquareMixpanelJiraSugar CRMShipstationMetric UtilitiesWooCommerceCustom RESTTypeformRecurlyGoogle Analytics Multi-ChannelAmazon Seller CentralAuthorize.netPipedriveFacebookSalesforce Marketing CloudFreshdeskGoogle AdsWhitelabelSharePointSmartsheetBanking ConnectionsPaypalShopifyDropboxConstantContactZendesk SellTotangoActiveCampaign

October 20, 2025 at 3:27 PM UTCidentified
We are aware of an ongoing AWS outage in the us-east-1 region where AWS is reporting elevated error rates and degraded performance for a number of its services in that region. Because Grow depends on resources hosted in us-east-1, you may experience slow response times, time-outs, or sporadic failures when performing some operations. Our team is monitoring the situation closely and will update this page as AWS restores normal service.
October 20, 2025 at 5:45 PM UTCidentified
AWS continues to update the us-east-1 incident status. While some services are improving, the issue has not yet been fully resolved. Status updates for AWS Service Health can be found here: https://health.aws.amazon.com/health/status
October 20, 2025 at 11:28 PM UTCmonitoring
The AWS incident has been resolved and system performance has returned to normal. We will continue to monitor the fix to make sure everything is stable.
October 21, 2025 at 4:05 PM UTCresolved
This incident has been resolved.

Grow App Outage

Started September 15, 2025 at 4:20 PM UTC 2d 22h

OutageMajor incident

Affected components

Builder and DashboardsMetric Utilities

September 15, 2025 at 4:20 PM UTCinvestigating
We are currently investigating this issue.
September 16, 2025 at 1:21 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
September 18, 2025 at 2:46 PM UTCresolved
This incident has been resolved.

Outage Incident

Started July 21, 2025 at 4:25 PM UTC 2h 42m

Pending

July 21, 2025 at 4:37 PM UTCinvestigating
We are currently investigating reports of slowness.
July 21, 2025 at 4:39 PM UTCinvestigating
We are continuing to investigate this issue.
July 21, 2025 at 4:42 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
July 21, 2025 at 7:07 PM UTCresolved
The root cause of the issue has been identified, and steps have been taken to mitigate further impact. Service has been restored.

Intermittent Performance Outage

Started June 18, 2025 at 3:40 PM UTC 11d 23h

OutageMajor incident

Affected components

FreshservicePardotZendeskTeamwork ProjectsZapierBoxQualtricsGoogle AnalyticsPromoter.ioExcel / CSV UploadChargebeeStripeNetsuiteQuickbooks OnlineAcceloZoho CRMHarvestYouTubeBigCommerceAmazon RedshiftMarchexBuilder and DashboardsAsanaMailchimpBrontoInstagramCopperOneDriveFreshbooksIntercomSQL ServerPodioMySQLAirtableDelightedXeroRingCentralMarketoFive9Bing Ads (Microsoft Advertising)HubSpotInfusionsoftAdrollMozWrikeSalesforceTSheetsAmazon S3TwitterInsightlyGoogle SheetsFacebook AdsMonday.comLinkedIn AdsGoogle DriveGoogle Big QueryMongo DBTwitter AdsGoogle Search ConsoleLinkedInCampaign MonitorSnowflakePostgreSQLFormstackFTP/SFTP File AccessSquareMixpanelJiraSugar CRMShipstationMetric UtilitiesWooCommerceCustom RESTTypeformRecurlyGoogle Analytics Multi-ChannelAmazon Seller CentralAuthorize.netPipedriveFacebookSalesforce Marketing CloudFreshdeskGoogle AdsWhitelabelSharePointSmartsheetBanking ConnectionsPaypalShopifyDropboxConstantContactZendesk SellTotangoActiveCampaign

June 18, 2025 at 3:40 PM UTCinvestigating
We are currently investigating issues where the app is not loading, performance is slow or data is not updating for some customers.
June 18, 2025 at 6:51 PM UTCinvestigating
We are continuing to investigate this issue.
June 24, 2025 at 1:22 PM UTCinvestigating
We are currently investigating this issue.
June 25, 2025 at 8:56 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 30, 2025 at 3:36 PM UTCresolved
This incident has been resolved.

Intermittent service issues

Started June 13, 2025 at 9:46 PM UTC 5h 34m

Pending

Affected components

Builder and DashboardsMetric UtilitiesWhitelabel

June 13, 2025 at 9:46 PM UTCinvestigating
The Grow app is currently experiencing intermittent service disruptions due to an ongoing incident with Cloudflare, our upstream CDN and DNS provider. This issue is affecting our ability to serve application traffic and respond to API requests. Our systems are fully operational, but because traffic is routed through Cloudflare, users may encounter timeouts, errors, or be unable to access the application during this period. We are actively monitoring the situation and will provide updates as Cloudflare releases more information or when we have a reliable workaround. For real-time updates, you may also follow Cloudflare's status page: https://www.cloudflarestatus.com We apologize for the inconvenience and appreciate your patience.
June 14, 2025 at 12:05 AM UTCmonitoring
We are starting to see the app stabilize and return to normal levels. There may still be intermittent errors in some accounts, but the team will continue to monitor and post updates until we believe the situation is resolved.
June 14, 2025 at 3:20 AM UTCresolved
The earlier issue affecting access to the Grow app has been fully resolved. The root cause was an outage with Cloudflare, our upstream DNS and CDN provider, which has now been mitigated. All services are operating normally, and users should no longer experience disruptions. We will continue to monitor system health closely to ensure full stability. Thank you for your patience, and we apologize for any inconvenience this may have caused.

Intermittent Performance Outage

Started April 23, 2025 at 4:42 PM UTC 1d 21h

IssuesMinor incident

Affected components

Builder and DashboardsMetric Utilities

April 23, 2025 at 4:42 PM UTCinvestigating
Grow has been experiencing intermittent performance issues. Performance has improved for some accounts but the situation continues to be monitored and improvements are continuing to be made. Please report any new performance issues to Grow Support.
April 25, 2025 at 2:28 PM UTCresolved
This incident has been resolved.

Grow App Outage

Started April 21, 2025 at 1:25 PM UTC 1d 22h

Pending

Affected components

FreshservicePardotZendeskTeamwork ProjectsZapierBoxQualtricsGoogle AnalyticsPromoter.ioExcel / CSV UploadChargebeeStripeNetsuiteQuickbooks OnlineAcceloZoho CRMHarvestYouTubeBigCommerceAmazon RedshiftMarchexBuilder and DashboardsAsanaMailchimpBrontoInstagramCopperOneDriveFreshbooksIntercomSQL ServerPodioMySQLAirtableDelightedXeroRingCentralMarketoFive9Bing Ads (Microsoft Advertising)HubSpotInfusionsoftAdrollMozWrikeSalesforceTSheetsAmazon S3TwitterInsightlyGoogle SheetsFacebook AdsMonday.comLinkedIn AdsGoogle DriveGoogle Big QueryMongo DBTwitter AdsGoogle Search ConsoleLinkedInCampaign MonitorSnowflakePostgreSQLFormstackFTP/SFTP File AccessSquareMixpanelJiraSugar CRMShipstationMetric UtilitiesWooCommerceCustom RESTTypeformRecurlyGoogle Analytics Multi-ChannelAmazon Seller CentralAuthorize.netPipedriveFacebookSalesforce Marketing CloudFreshdeskGoogle AdsWhitelabelSharePointSmartsheetBanking ConnectionsPaypalShopifyDropboxConstantContactZendesk SellTotangoActiveCampaign

April 21, 2025 at 1:25 PM UTCinvestigating
We are currently investigating issues where the app is not loading or working slowly for some customers.
April 22, 2025 at 1:28 AM UTCinvestigating
We are continuing to investigate this issue.
April 22, 2025 at 12:54 PM UTCmonitoring
A fix has been implemented, and we are monitoring the results.
April 23, 2025 at 12:20 PM UTCresolved
This incident has been resolved.

Xero outage

Started January 24, 2025 at 6:08 PM UTC 6d 22h

OutageCritical incident

Affected components

Xero

January 24, 2025 at 6:08 PM UTCinvestigating
We are currently investigating this issue.
January 28, 2025 at 12:56 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
January 31, 2025 at 4:15 PM UTCresolved
This was limited to one customer's rate limits. We are working on a permanent fix.

Facebook Ads outage

Started August 14, 2024 at 2:00 PM UTC 1d 2h

OutageCritical incident

Affected components

Facebook Ads

August 14, 2024 at 2:00 PM UTCidentified
Many instances are receiving the error "You are calling a deprecated version of the Ads API.". We are looking into a solution as soon as possible.
August 15, 2024 at 12:11 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 15, 2024 at 4:05 PM UTCresolved
This incident has been resolved.

Intermittent Slowness

Started July 16, 2024 at 9:58 PM UTC 3h 16m

Pending

Affected components

Builder and DashboardsMetric UtilitiesWhitelabel

July 16, 2024 at 9:58 PM UTCinvestigating
Grow is experiencing intermittent slowness. The issue is being investigated.
July 16, 2024 at 10:04 PM UTCinvestigating
Users may experience slow load times, blank pages, and errors when using Grow. This issue is intermittent and under investigation.
July 17, 2024 at 12:00 AM UTCinvestigating
Users continue to experience slowness. Additional investigation into the cause of the issue is underway.
July 17, 2024 at 12:59 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
July 17, 2024 at 1:14 AM UTCresolved
The incident has been resolved.

Grow Outage

Started April 29, 2024 at 2:03 PM UTC 3h 12m

IssuesMinor incident

Affected components

Builder and DashboardsMetric UtilitiesWhitelabel

April 29, 2024 at 2:03 PM UTCidentified
An issue caused Grow to be down this morning. The system is back online but may run slow as things resolve.
April 29, 2024 at 3:34 PM UTCidentified
We are continuing to work on a fix for this issue.
April 29, 2024 at 4:30 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
April 29, 2024 at 5:16 PM UTCresolved
This incident has been resolved.

Connector Processing Outage

Started April 19, 2024 at 2:15 PM UTC 2h 53m

Pending

Affected components

FreshservicePardotZendeskTeamwork ProjectsZapierBoxQualtricsGoogle AnalyticsPromoter.ioExcel / CSV UploadChargebeeStripeNetsuiteQuickbooks OnlineAcceloZoho CRMHarvestYouTubeBigCommerceAmazon RedshiftMarchexAsanaMailchimpBrontoInstagramCopperOneDriveFreshbooksIntercomSQL ServerPodioMySQLAirtableDelightedXeroRingCentralMarketoFive9Bing Ads (Microsoft Advertising)HubSpotInfusionsoftAdrollMozWrikeSalesforceTSheetsAmazon S3TwitterInsightlyGoogle SheetsFacebook AdsMonday.comLinkedIn AdsGoogle DriveGoogle Big QueryMongo DBTwitter AdsGoogle Search ConsoleLinkedInCampaign MonitorSnowflakePostgreSQLFormstackFTP/SFTP File AccessSquareMixpanelJiraSugar CRMShipstationWooCommerceCustom RESTTypeformRecurlyGoogle Analytics Multi-ChannelAmazon Seller CentralAuthorize.netPipedriveFacebookSalesforce Marketing CloudFreshdeskGoogle AdsSharePointSmartsheetBanking ConnectionsPaypalShopifyDropboxConstantContactZendesk SellTotangoActiveCampaign

April 19, 2024 at 2:15 PM UTCinvestigating
There is an issue with the process that refreshes the data for all connectors.
April 19, 2024 at 2:29 PM UTCmonitoring
A fix has been implemented and the jobs are processing. We will continue to monitor the results.
April 19, 2024 at 5:08 PM UTCresolved
This incident has been resolved.

LinkedIn Is Down

Started March 6, 2024 at 9:46 PM UTC 21m

OutageCritical incident

Affected components

LinkedIn AdsLinkedIn

March 6, 2024 at 9:46 PM UTCidentified
According to LinkedIn status, they are experiencing down time. https://www.linkedin-status.com/
March 6, 2024 at 10:07 PM UTCresolved
This incident has been resolved.

Facebook and Instagram Down

Started March 5, 2024 at 3:53 PM UTC 4h 0m

OutageCritical incident

Affected components

InstagramFacebook AdsFacebook

March 5, 2024 at 3:53 PM UTCidentified
Facebook and Instagram appear to be down. https://downdetector.com/status/facebook/
March 5, 2024 at 7:53 PM UTCresolved
This incident has been resolved.

Data Integration Failures

Started January 30, 2024 at 2:43 PM UTC 1h 21m

Pending

Affected components

FreshservicePardotZendeskTeamwork ProjectsZapierBoxQualtricsGoogle AnalyticsPromoter.ioExcel / CSV UploadChargebeeStripeNetsuiteQuickbooks OnlineAcceloZoho CRMHarvestYouTubeBigCommerceAmazon RedshiftMarchexBuilder and DashboardsAsanaMailchimpBrontoInstagramCopperOneDriveFreshbooksIntercomSQL ServerPodioMySQLAirtableDelightedXeroRingCentralMarketoFive9Bing Ads (Microsoft Advertising)HubSpotInfusionsoftAdrollMozWrikeSalesforceTSheetsAmazon S3TwitterInsightlyGoogle SheetsFacebook AdsMonday.comLinkedIn AdsGoogle DriveGoogle Big QueryMongo DBTwitter AdsGoogle Search ConsoleLinkedInCampaign MonitorSnowflakePostgreSQLFormstackFTP/SFTP File AccessSquareMixpanelJiraSugar CRMShipstationWooCommerceCustom RESTTypeformRecurlyGoogle Analytics Multi-ChannelAmazon Seller CentralAuthorize.netPipedriveFacebookSalesforce Marketing CloudFreshdeskGoogle AdsSharePointSmartsheetBanking ConnectionsPaypalShopifyDropboxConstantContactZendesk SellTotangoActiveCampaign

January 30, 2024 at 2:43 PM UTCinvestigating
We are investigating an issue that appears to be causing some portion of data integrations to have failed or never started. Will continue to update as we learn more.
January 30, 2024 at 2:58 PM UTCidentified
The issue has been identified and a fix is being implemented.
January 30, 2024 at 3:09 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
January 30, 2024 at 4:05 PM UTCresolved
This incident has been resolved.

Performance Degradation (Continued)

Started January 12, 2024 at 4:25 PM UTC 3d 0h

IssuesMinor incident

Affected components

Builder and DashboardsMetric UtilitiesWhitelabel

January 12, 2024 at 4:25 PM UTCinvestigating
Throughout this week, we've experienced performance degradation during the hour of 8AM PST. This has led to brief service outages lasting a few minutes, followed by continued performance issues for approximately 20-30 minutes. Our team promptly identified the underlying cause, but the initial solution partially addressed the issue. We understand the inconvenience this has caused and want to assure you that we are diligently working on a more effective resolution. Our goal is to implement a comprehensive fix by the end of today. We appreciate your patience and understanding as we strive to enhance your experience with our platform. Please do not hesitate to reach out to our customer support team for any assistance or further information.
January 12, 2024 at 4:26 PM UTCidentified
The issue has been identified and a fix is being implemented.
January 12, 2024 at 10:48 PM UTCidentified
A solution is currently being tested within our NPD environments.
January 14, 2024 at 9:53 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
January 15, 2024 at 4:37 PM UTCresolved
This incident has been resolved.

Repeating Morning Outages

Started January 10, 2024 at 6:15 PM UTC 8h 24m

IssuesMinor incident

Affected components

Builder and DashboardsMetric UtilitiesWhitelabel

January 10, 2024 at 6:15 PM UTCinvestigating
This week Grow has had brief outages of a few minutes that typically start around 8:05AM PST. We have identified the issue and are working to implement a solution.
January 10, 2024 at 10:33 PM UTCinvestigating
A solution has been identified and will be implemented and tested this evening.
January 11, 2024 at 2:38 AM UTCresolved
This incident has been resolved.

Repeating Morning Outages

Started January 10, 2024 at 5:43 PM UTC 0m

Pending

January 10, 2024 at 5:52 PM UTCresolved
This week Grow has had brief outages of a few minutes that typically start around 8:05AM PST. We have identified the issue and are working to implement a solution.