58 recorded Hackerone incidents since May 2024, with official updates, affected components, duration and resolution information.
At 15:40 UTC on Friday October 16th a deployment introduced changes that greatly degraded response times for the HackerOne application and caused the report sidebar to not render. The change was reverted at 18:00 UTC and response times recovered over the following two hours for all users.
HackerOne is investigating issues with updates to assets not being reflected in the HackerOne Application and APIs. We are investigating the issue.
HackerOne has identified the root cause preventing asset updates not propagating to search indexes and are actively working to restore product functionality.
We have refreshed search indices and asset updates should apply normally now. We are continuing to monitor the situation.
Asset updates propagate to the search indexes normally, and the HackerOne Application and the HackerOne API reflect them as expected. We monitored the platform after the index refresh and saw no return of the problem. Incident has been resolved.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We have identified and mitigated the issue, and are continuing to monitor the performance.
This incident has been resolved.
The HackerOne Platform experienced a brief partial outage and has since recovered. However, we are still observing degraded performance across the HackerOne application. Our team is actively investigating the issue.
HackerOne Platform performance has returned to normal. We are continuing to monitor the platform to ensure stability.
This incident has been resolved.
Users unable to load pages or receive errors across the platform. All major endpoints were affected the GraphQL API, reports, and team pages. Root Cause: AWS experienced a connectivity disruption impacting multiple services in us-west-2, including EC2, Internet Connectivity.
We are currently investigating the slowness in platform response.
The platform is stable, and the response latency is being monitored.
We are continuing to monitor for any further issues.
Earlier, some users may have experienced slower-than-normal performance on hackerone.com. Service was restored and has been operating normally since. We've identified the cause and are implementing improvements to prevent recurrence.
We are experiencing degraded performance on the H1 Platform. We are actively investiaging and will have an update shortly.
H1 Platform performance has returned to normal. We are continuing to monitor the situation.
We have idenfied the problem and are monitoring the situation while we work on resolution.
The incident has been resolved.
Users may experience degraded performance across the H1 platform. We are actively investigating the root cause.
We are seeing significant improvement in platform performance. We continue to work toward full resolution.
H1 platform performance has returned to normal. We will continue to monitor the situation closely.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A data synchronization issue starting around 0600 UTC June 5th is preventing new data from being available to users.
A data synchronization issue is affecting graph and dashboard data and there may be gaps between tarting June 6, 2026 and the present. The data is being backfilled and will be fully available soon.
Historical data synchronization has completed and all dashboards and graphs reflect current data.
Attempts to escalate reports through HackerOne Integrations are currently failing with 500 errors.
Escalations using HackerOne Integrations appear to be functioning normally now. The team is continuing to monitor the situation.
HackerOne Integrations have been operating without issue for several hours, so this incident is marked Resolved.
Users may experience degraded performance and slow response times on the HackerOne platform. Our team is actively investigating.
We identified the issue, the HackerOne paltform is back to normal performance.
HackerOne platform performance remains stable, and this incident has been resolved.
We are currently investigating this issue.
We have identified the issue and are currently working on a solution.
The issue has been resolved and the platform's stability is restored. We are actively monitoring the platform.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating the issue with search capability on hackerone.com
The search functionality is healthy again and we are monitoring the systems.
The incident has been resolved.
We have identified a potential issue with some users being unable to log in to the platform. Our engineering team has been alerted and is actively investigating to resolve the issue. We will update as soon as we have more information.
We have identified the problem and applied a fix. Platform login should function normally at this time. Thank you for your patience during this time.
We experienced elevated errors on the marketing site and login paths due to a Cloudflare service outage. Our application infrastructure stayed healthy, but requests through Cloudflare failed during their incident. No action was required on our systems. The issue resolved once Cloudflare restored normal operations.
Cloudflare is experiencing an outage that is causing the Cloudflare challenge to fail. Because of this users are currently unable to sign in to hackerone.com. Existing sessions can still be used and all other platform functionality that does not rely on the Cloudflare challenge continues to operate normally.
A temporary fix has been implemented. Users are able to log in again.
This incident has been resolved.
We've experienced some issues with Hai tool invocations. The issue has been mitigated.
We are currently experiencing issues with HackerOne analytics data.
Backfill is in progress and freshness will improve as it completes; we’ll update once fully current.
All data from the start of the incident through today has been fully restored. Latency still affected - expected to return to normal levels later today.
This incident has been resolved.
Degraded performance - Platform
Platform stable; investigation ongoing
We're continuing to monitor our platform.
This incident has been resolved.
API not working post release
Rolled back last release
