127 recorded Heart Internet incidents since August 2025, with official updates, affected components, duration and resolution information.
Cluster 55 (web193, 194, 195, 196) went down.
Cluster 48 (web21, 22, 23, 24) went down.
Cluster 55 (web193, 194, 195, 196) recovered.
Cluster 48 (web21, 22, 23, 24) recovered.
Cluster 51 (web62, 63, 64, 65) went down.
Cluster 51 (web62, 63, 64, 65) recovered.
Cluster 19 (web180, 181, 182, 183) went down.
Cluster 19 (web180, 181, 182, 183) recovered.
Shared cPanel - Server 3 went down.
Shared cPanel - Server 3 recovered.
Shared cPanel - Server 3 went down.
Shared cPanel - Server 3 recovered.
Cluster 49 (web26, 27, 28, 29) went down.
Cluster 49 (web26, 27, 28, 29) recovered.
Cluster 52 (web67, 68, 69, 70) went down.
Cluster 54 (web189, 190, 191, 192) went down.
Cluster 52 (web67, 68, 69, 70) recovered.
Cluster 54 (web189, 190, 191, 192) recovered.
We are experiencing some intermittent mail issues and you may see some degraded service during this time. Our team are currently investigating.
The intermittent Exchange mail issue has now been resolved.
Cluster 11 (web37, 38, 39, 40, 41) went down.
Cluster 11 (web37, 38, 39, 40, 41) recovered.
Cluster 17 (web170, 171, 172, 173) went down.
Cluster 17 (web170, 171, 172, 173) recovered.
Shared cPanel - Server 3 went down.
Shared cPanel - Server 3 recovered.
Cluster 23 (web244, 245, 246, 247, 248) went down.
Cluster 23 (web244, 245, 246, 247, 248) recovered.
Cluster 23 (web244, 245, 246, 247, 248) went down.
Cluster 23 (web244, 245, 246, 247, 248) recovered.
We currently are aware of an issue preventing mail from being delivered to some exchange mailboxes. Our senior team are investigating.
This issue has now been resolved.
Cluster 36 (web155, 156, 157) went down.
Cluster 36 (web155, 156, 157) recovered.
Cluster 33 (web140, 141, 142) went down.
Cluster 33 (web140, 141, 142) recovered.
Cluster 33 (web140, 141, 142) went down.
Cluster 35 (web150, 151, 152) went down.
Cluster 33 (web140, 141, 142) and Cluster 35 (web150, 151, 152) recovered.
We're currently investigating an issue with incoming mail being delayed. Our SRE team are engaged and working on resolution.
Edit - the issue has now been resolved, we will continue to monitor the mail platform.
Cluster 47 (web16, 17, 18, 19) went down.
Cluster 47 (web16, 17, 18, 19) recovered.
Cluster 47 (web16, 17, 18, 19) went down.
Cluster 47 (web16, 17, 18, 19) recovered.
Cluster 47 (web16, 17, 18, 19) went down.
Cluster 47 (web16, 17, 18, 19) recovered.
Cluster 30 (web130, 131, 132, 133) went down.
Cluster 30 (web130, 131, 132, 133) recovered.
Cluster 59 (web302, 303, 304, 305) went down.
Cluster 59 (web302, 303, 304, 305) recovered.
Cluster 16 (web165, 166, 167, 168) went down.
Cluster 16 (web165, 166, 167, 168) recovered.
