Hr Partner outage history and incident timeline

API Service

Started August 3, 2026 at 11:03 PM UTC 5m

OutageMajor incident

August 3, 2026 at 11:03 PM UTCinvestigating
API Service went down
August 3, 2026 at 11:08 PM UTCresolved
API Service recovered

Application Server

Started August 3, 2026 at 11:01 PM UTC 6m

OutageMajor incident

August 3, 2026 at 11:01 PM UTCinvestigating
Application Server went down
August 3, 2026 at 11:06 PM UTCresolved
Application Server recovered

Documentation and Knowledgebase

Started July 14, 2026 at 1:55 PM UTC 1h 30m

OutageMajor incident

July 14, 2026 at 1:55 PM UTCinvestigating
Documentation and Knowledgebase went down
July 14, 2026 at 3:25 PM UTCresolved
Documentation and Knowledgebase recovered

Documentation and Knowledgebase

Started July 14, 2026 at 11:56 AM UTC 29m

OutageMajor incident

July 14, 2026 at 11:56 AM UTCinvestigating
Documentation and Knowledgebase went down
July 14, 2026 at 12:25 PM UTCresolved
Documentation and Knowledgebase recovered

Documentation and Knowledgebase

Started July 14, 2026 at 6:26 AM UTC 31m

OutageMajor incident

July 14, 2026 at 6:26 AM UTCinvestigating
Documentation and Knowledgebase went down
July 14, 2026 at 6:57 AM UTCresolved
Documentation and Knowledgebase recovered

API Service

Started July 1, 2026 at 4:14 AM UTC 34m

OutageMajor incident

July 1, 2026 at 4:14 AM UTCinvestigating
API Service went down
July 1, 2026 at 4:48 AM UTCresolved
API Service recovered

Application Server

Started July 1, 2026 at 4:12 AM UTC 39m

OutageMajor incident

July 1, 2026 at 4:12 AM UTCinvestigating
Application Server went down
July 1, 2026 at 4:51 AM UTCresolved
Application Server recovered

Application Server

Started June 14, 2026 at 3:16 AM UTC 5m

OutageMajor incident

June 14, 2026 at 3:16 AM UTCinvestigating
Application Server went down
June 14, 2026 at 3:21 AM UTCresolved
Application Server recovered

API Service

Started May 26, 2026 at 3:39 AM UTC 4m

OutageMajor incident

May 26, 2026 at 3:39 AM UTCinvestigating
API Service went down
May 26, 2026 at 3:43 AM UTCresolved
API Service recovered

Documentation and Knowledgebase

Started May 11, 2026 at 2:25 PM UTC 30m

OutageMajor incident

May 11, 2026 at 2:25 PM UTCinvestigating
Documentation and Knowledgebase went down
May 11, 2026 at 2:55 PM UTCresolved
Documentation and Knowledgebase recovered

API Service

Started May 8, 2026 at 12:13 AM UTC 5m

OutageMajor incident

May 8, 2026 at 12:13 AM UTCinvestigating
API Service went down
May 8, 2026 at 12:18 AM UTCresolved
API Service recovered

Application Server

Started May 8, 2026 at 12:07 AM UTC 9m

OutageMajor incident

May 8, 2026 at 12:07 AM UTCinvestigating
Application Server went down
May 8, 2026 at 12:16 AM UTCresolved
Application Server recovered

Application Server

Started April 22, 2026 at 1:07 AM UTC 9m

OutageMajor incident

April 22, 2026 at 1:07 AM UTCinvestigating
Application Server went down
April 22, 2026 at 1:16 AM UTCresolved
Application Server recovered

API Service

Started April 22, 2026 at 12:54 AM UTC 9m

OutageMajor incident

April 22, 2026 at 12:54 AM UTCinvestigating
API Service went down
April 22, 2026 at 1:03 AM UTCresolved
API Service recovered

Services coming back online

Started October 20, 2025 at 9:50 AM UTC 3h 46m

OutageMajor incident

October 20, 2025 at 9:50 AM UTCresolved
Some services, such as email sending seem to be coming back online after the major AWS outage today. However it appears that some of our third party partners that we rely upon may be still down, including our eSignature document conversion provider, and our HelpScout helpdesk system.
October 20, 2025 at 1:36 PM UTCresolved
All our services seem to be back online again after a major AWS outage. We will continue to monitor all services and post regular updates should things change again.

Email and other services inoperative

Started October 20, 2025 at 7:46 AM UTC 0m

IssuesMinor incident

October 20, 2025 at 7:46 AM UTCresolved
Our platform provider, Amazon AWS, has reported issues with many of their services in the Eastern USA region, which is where our main servers are based. Unfortunately, this is affecting tasks like sending emails and eSignature documents etc. We are closely monitoring the situation and will update this status page as we become aware of any new developments.

Email issues resolved

Started June 23, 2025 at 12:04 AM UTC 0m

IssuesMinor incident

June 23, 2025 at 12:04 AM UTCresolved
The email deliverability issues from yesterday are now completely resolved and all emails are sending on schedule as expected. Some customers may receive belated emails from yesterday as the backlog of undelivered emails are cleared.

Email deliverability issues

Started June 22, 2025 at 11:35 AM UTC 6d 12h

OutageMajor incident

June 22, 2025 at 11:35 AM UTCinvestigating
We are currently experiencing issues with our Email Service Provider, which is resulting in non-delivery of emails. This outage is expected to continue for a few more hours, unfortunately. We will keep you updated as the situation progresses.
June 29, 2025 at 12:12 AM UTCresolved
Email issues resolved

Back end framework upgrade

Started October 6, 2024 at 5:05 AM UTC 0m

OutageMajor incident

October 6, 2024 at 5:05 AM UTCresolved
We are doing a minor upgrade to our server stack which will take them offline for about 20 minutes or so. We apologise for any inconvenience cause.

Email deliverability issues

Started October 1, 2024 at 11:15 PM UTC 0m

OutageMajor incident

October 1, 2024 at 11:15 PM UTCresolved
Our ability to deliver emails from our app is currently down. We are working with our email providers to attempt to resolve this as quickly as we can. Thank you for your patience. The email delivery issues have been resolved and all email queues are now being sent real time. Thank you for your patience.