API Service
OutageMajor incident
- investigating
API Service went down
- resolved
API Service recovered
26 recorded Hr Partner incidents since January 2022, with official updates, affected components, duration and resolution information.
API Service went down
API Service recovered
Application Server went down
Application Server recovered
Documentation and Knowledgebase went down
Documentation and Knowledgebase recovered
Documentation and Knowledgebase went down
Documentation and Knowledgebase recovered
Documentation and Knowledgebase went down
Documentation and Knowledgebase recovered
API Service went down
API Service recovered
Application Server went down
Application Server recovered
Application Server went down
Application Server recovered
API Service went down
API Service recovered
Documentation and Knowledgebase went down
Documentation and Knowledgebase recovered
API Service went down
API Service recovered
Application Server went down
Application Server recovered
Application Server went down
Application Server recovered
API Service went down
API Service recovered
Some services, such as email sending seem to be coming back online after the major AWS outage today. However it appears that some of our third party partners that we rely upon may be still down, including our eSignature document conversion provider, and our HelpScout helpdesk system.
All our services seem to be back online again after a major AWS outage. We will continue to monitor all services and post regular updates should things change again.
Our platform provider, Amazon AWS, has reported issues with many of their services in the Eastern USA region, which is where our main servers are based. Unfortunately, this is affecting tasks like sending emails and eSignature documents etc. We are closely monitoring the situation and will update this status page as we become aware of any new developments.
The email deliverability issues from yesterday are now completely resolved and all emails are sending on schedule as expected. Some customers may receive belated emails from yesterday as the backlog of undelivered emails are cleared.
We are currently experiencing issues with our Email Service Provider, which is resulting in non-delivery of emails. This outage is expected to continue for a few more hours, unfortunately. We will keep you updated as the situation progresses.
Email issues resolved
We are doing a minor upgrade to our server stack which will take them offline for about 20 minutes or so. We apologise for any inconvenience cause.
Our ability to deliver emails from our app is currently down. We are working with our email providers to attempt to resolve this as quickly as we can. Thank you for your patience. The email delivery issues have been resolved and all email queues are now being sent real time. Thank you for your patience.