I Want My Name outage history

We are currently experiencing a service disruption affecting our email delivery system. This issue impacts all email communications, including two-factor authentication (2FA) emails, which will prevent successful login to the portal for users using 2FA emails. Our technical team is actively working to resolve this issue. We apologize for any inconvenience this may cause. Thank you for your patience and understanding.

This incident has now been resolved. Thanks for your patience!

Please be aware that the sign in is currently not working and we are investigating the issue.

This incident has been resolved.

We're currently experiencing problems with our search and dashboard due to an outage at our upstream provider. We'll let you know as soon as we're back up and running again. So sorry for the inconvenience!

Incident resolved

We currently have a problem with checkouts domains services due to a problem with our upstream registrar. Next update will be at 6:30pm BST with a resolution

Issue has been resolved

We currently have a problem with checkouts domains services due to a problem with our upstream registrar. Next update will be at 9am GMT with a resolution.

This incident has been resolved.

2fa was enabled for some reason on Hexonet, have asked them to remove it for now

We're currently conducting some maintenance and our domains and domain search system will be down for around 30 mins.

This incident has been resolved.

We're currently experiencing some network issues due to ongoing maintenance and expect the site to be back up at 5pm UTC.

This incident has been resolved.

We're working on some internal improvements to the domain system this will result in degraded performance. We expect to be fully operational at 11:00 GMT. Thank you for your patience.

This incident has been resolved.

While all online services (DNS and other infrastructure-related products and services) remain unaffected by Cyclone Gabrielle, our Customer Care teams are currently affected by this severe weather event. We have made arrangements to ensure Customer Care requests are being actioned. However, our response times are currently affected. Our key focus for the next 24-48 hours is that of our staff in New Zealand who are affected by cyclone Gabrielle, and we thank all of our customers for your understanding at this time. Our global Customer Care teams will be monitoring queues across ticketing and chats to capture any urgent issues to assist those cases first. Still, we expect our standard SLA to adjust above 24hrs for the next day or two. We will post an update when one is available and send our thoughts to all those affected in New Zealand. iwantmyname & CentralNic

The team is now back to normal operating levels. We'd like to thank our customers for their patience during this extreme weather event which thankfully had a minimal business impact.

We're currently experiencing problems with our search and dashboard due to an outage at our upstream provider. We'll let you know as soon as we're back up and running again. So sorry for the inconvenience!

We are continuing to investigate this issue.

This incident has been resolved.

We are investigating a DNS issue that led to the apparent compromise of one of our customer’s websites and a downtime for some customers that use our DNS services. What happened? It appears that one customers domain was targeted. Our external provider’s hosted DNS infrastructure was apparently compromised and the DNS records for this domain were changed to point to a cloned web server. Further investigation together with the external provider indicates that it was DNS Cache poisoning rather than any nameservers compromised. This change occurred on 9th August around 7PM (UTC) , servers were taken offline and access restored again around 9PM (UTC) The analysis so far indicates that the compromise did not occur on our infrastructure, or that of our service provider. We are still looking into the root cause and the full timeline. What are we doing to fix & prevent this in the future? We are working with our External DNS platform vendor to investigate this issue further and identify if any other domains registered with us were affected. Our security and engineering teams are also working on a plan to prevent a similar issue from recurring in the future. We apologize for the inconvenience caused to our customers. If you are an iwantmyname customer and are facing any DNS issues please contact our support team: https://iwantmyname.com/support

We are currently experiencing issues loading domain information. We're investigating this now and will let you know once a fix is in place.

We've identified the cause of the issue and are working on a fix.

This incident has been resolved. Thanks for your patience!

Our upstream provider is under maintenance from 0700 UTC 2022-06-21. Domain search, order processing, and dashboard domain management will be affected. We should be back to normal by 1500 UTC: https://time.is/UTC

This incident has been resolved.

We are currently experiencing system issues - please bear with us while our developers identify and fix!

This incident has been resolved. Thanks for your patience!

Our upstream provider is under maintenance from 0700 UTC. During this time, domain search, order processing, and domain management in the dashboard may be affected. We should be back to normal by 1100 UTC: https://time.is/UTC

Upstream work at Hexonet, our DNS reseller and service provider is finished and services are now operational

This incident has been resolved.

Please be aware that Support availability will be limited over Easter weekend. Tickets can continue to be submitted via https://iwantmyname.com/support and will be actioned as soon as possible. Take care!

This incident has been resolved.

We are currently investigating SSL errors on the site as a result of a recent deployment. Update due shortly.

The issue has been located and a fix implemented. We'll monitor for now to make sure all is well.

This incident has been resolved.

Our upstream provider is under maintenance. During this time, domain search, order processing, and domain management in the dashboard may be affected. We expect to be up and running by 1200 UTC: https://time.is/UTC

Our upstream provider has confirmed that live service will now not be affected

This incident has been resolved.

We are currently experiencing slow loading times and 503 errors on our site. Our devs are looking into this, and we'll update as soon as we know more.

This incident has been resolved. Thank you for your patience!

We've had reports of a bug affecting domains being transferred to iwantmyname. We're investigating this and will let you know when we have an update.

This incident has now been resolved. If you have any questions, please feel free to reach out!