Pricing
Status historyRSS updatesStatus API

Powered by Uptimus

    I Want My Name outage history

    45 recorded I Want My Name incidents since October 2019, with official updates, affected components, duration and resolution information.

    Back to current status

    Email Service Disruption

    Started March 25, 2025 at 6:00 PM UTC · 4h 12m

    OutageMajor incident
    Affected components
    Order processingWebsite
    1. March 25, 2025 at 6:00 PM UTCinvestigating

      We are currently experiencing a service disruption affecting our email delivery system. This issue impacts all email communications, including two-factor authentication (2FA) emails, which will prevent successful login to the portal for users using 2FA emails. Our technical team is actively working to resolve this issue. We apologize for any inconvenience this may cause. Thank you for your patience and understanding.

    2. March 25, 2025 at 10:11 PM UTCresolved

      This incident has now been resolved. Thanks for your patience!

    Sign in is currently not working

    Started February 25, 2025 at 9:58 AM UTC · 1h 7m

    OutageMajor incident
    Affected components
    Order processingDashboardWebsite
    1. February 25, 2025 at 9:58 AM UTCinvestigating

      Please be aware that the sign in is currently not working and we are investigating the issue.

    2. February 25, 2025 at 11:05 AM UTCresolved

      This incident has been resolved.

    Degraded performance

    Started April 25, 2024 at 5:37 PM UTC · 33m

    OutageMajor incident
    Affected components
    Order processingDomain searchDNS hostingDashboardWebsite
    1. April 25, 2024 at 5:37 PM UTCidentified

      We're currently experiencing problems with our search and dashboard due to an outage at our upstream provider. We'll let you know as soon as we're back up and running again. So sorry for the inconvenience!

    2. April 25, 2024 at 6:10 PM UTCresolved

      Incident resolved

    Domain information unavailable

    Started April 25, 2024 at 4:10 PM UTC · 59m

    Pending
    Affected components
    Domain searchDNS hosting
    1. April 25, 2024 at 4:10 PM UTCinvestigating

      We currently have a problem with checkouts domains services due to a problem with our upstream registrar. Next update will be at 6:30pm BST with a resolution

    2. April 25, 2024 at 5:09 PM UTCresolved

      Issue has been resolved

    Domain information unavailable

    Started March 18, 2024 at 6:53 AM UTC · 2h 30m

    OutageCritical incident
    Affected components
    Domain searchDNS hosting
    1. March 18, 2024 at 6:53 AM UTCinvestigating

      We currently have a problem with checkouts domains services due to a problem with our upstream registrar. Next update will be at 9am GMT with a resolution.

    2. March 18, 2024 at 9:23 AM UTCresolved

      This incident has been resolved.

    3. March 18, 2024 at 9:23 AM UTCpostmortem

      2fa was enabled for some reason on Hexonet, have asked them to remove it for now

    Domains and domain search maintenance

    Started October 24, 2023 at 8:30 AM UTC · 1h 3m

    IssuesMinor incident
    Affected components
    Domain searchDNS hostingDashboardWebsite
    1. October 24, 2023 at 8:30 AM UTCinvestigating

      We're currently conducting some maintenance and our domains and domain search system will be down for around 30 mins.

    2. October 24, 2023 at 9:34 AM UTCresolved

      This incident has been resolved.

    IWMN Maintenance

    Started August 17, 2023 at 1:50 PM UTC · 52m

    OutageMajor incident
    Affected components
    Order processingDomain searchCustomer CareDNS hostingDashboardWebsiteBlog
    1. August 17, 2023 at 1:50 PM UTCidentified

      We're currently experiencing some network issues due to ongoing maintenance and expect the site to be back up at 5pm UTC.

    2. August 17, 2023 at 2:42 PM UTCresolved

      This incident has been resolved.

    Scheduled Maintenance

    Started March 4, 2023 at 8:46 AM UTC · 8h 3m

    IssuesMinor incident
    Affected components
    Domain searchDashboard
    1. March 4, 2023 at 8:46 AM UTCinvestigating

      We're working on some internal improvements to the domain system this will result in degraded performance. We expect to be fully operational at 11:00 GMT. Thank you for your patience.

    2. March 4, 2023 at 4:50 PM UTCresolved

      This incident has been resolved.

    Cyclone Gabrielle Affecting Customer Care

    Started February 13, 2023 at 10:54 PM UTC · 6d 4h

    IssuesMinor incident
    Affected components
    Customer Care
    1. February 13, 2023 at 10:54 PM UTCidentified

      While all online services (DNS and other infrastructure-related products and services) remain unaffected by Cyclone Gabrielle, our Customer Care teams are currently affected by this severe weather event. We have made arrangements to ensure Customer Care requests are being actioned. However, our response times are currently affected. Our key focus for the next 24-48 hours is that of our staff in New Zealand who are affected by cyclone Gabrielle, and we thank all of our customers for your understanding at this time. Our global Customer Care teams will be monitoring queues across ticketing and chats to capture any urgent issues to assist those cases first. Still, we expect our standard SLA to adjust above 24hrs for the next day or two. We will post an update when one is available and send our thoughts to all those affected in New Zealand. iwantmyname & CentralNic

    2. February 20, 2023 at 3:34 AM UTCresolved

      The team is now back to normal operating levels. We'd like to thank our customers for their patience during this extreme weather event which thankfully had a minimal business impact.

    Degraded performance

    Started October 14, 2022 at 6:08 AM UTC · 1h 49m

    Pending
    Affected components
    Order processingDomain searchDNS hostingDashboardWebsiteBlog
    1. October 14, 2022 at 6:08 AM UTCinvestigating

      We're currently experiencing problems with our search and dashboard due to an outage at our upstream provider. We'll let you know as soon as we're back up and running again. So sorry for the inconvenience!

    2. October 14, 2022 at 6:08 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. October 14, 2022 at 7:57 AM UTCresolved

      This incident has been resolved.

    DNS Outage Investigation - 9th August

    Started August 9, 2022 at 7:00 PM UTC · 0m

    OutageMajor incident
    1. August 10, 2022 at 8:36 AM UTCresolved

      We are investigating a DNS issue that led to the apparent compromise of one of our customer’s websites and a downtime for some customers that use our DNS services. What happened? It appears that one customers domain was targeted. Our external provider’s hosted DNS infrastructure was apparently compromised and the DNS records for this domain were changed to point to a cloned web server. Further investigation together with the external provider indicates that it was DNS Cache poisoning rather than any nameservers compromised. This change occurred on 9th August around 7PM (UTC) , servers were taken offline and access restored again around 9PM (UTC) The analysis so far indicates that the compromise did not occur on our infrastructure, or that of our service provider. We are still looking into the root cause and the full timeline. What are we doing to fix & prevent this in the future? We are working with our External DNS platform vendor to investigate this issue further and identify if any other domains registered with us were affected. Our security and engineering teams are also working on a plan to prevent a similar issue from recurring in the future. We apologize for the inconvenience caused to our customers. If you are an iwantmyname customer and are facing any DNS issues please contact our support team: https://iwantmyname.com/support

    Degraded performance

    Started July 5, 2022 at 1:12 AM UTC · 1d 4h

    OutageMajor incident
    Affected components
    Dashboard
    1. July 5, 2022 at 1:12 AM UTCinvestigating

      We are currently experiencing issues loading domain information. We're investigating this now and will let you know once a fix is in place.

    2. July 5, 2022 at 2:06 AM UTCidentified

      We've identified the cause of the issue and are working on a fix.

    3. July 6, 2022 at 5:22 AM UTCresolved

      This incident has been resolved. Thanks for your patience!

    Upstream maintenance

    Started June 21, 2022 at 3:26 AM UTC · 16h 41m

    IssuesMinor incident
    Affected components
    Order processingDomain searchDashboardWebsite
    1. June 21, 2022 at 3:26 AM UTCidentified

      Our upstream provider is under maintenance from 0700 UTC 2022-06-21. Domain search, order processing, and dashboard domain management will be affected. We should be back to normal by 1500 UTC: https://time.is/UTC

    2. June 21, 2022 at 8:07 PM UTCresolved

      This incident has been resolved.

    Dashboard outage

    Started June 16, 2022 at 5:12 AM UTC · 22m

    OutageMajor incident
    Affected components
    Order processingDomain searchDashboardWebsite
    1. June 16, 2022 at 5:12 AM UTCinvestigating

      We are currently experiencing system issues - please bear with us while our developers identify and fix!

    2. June 16, 2022 at 5:34 AM UTCresolved

      This incident has been resolved. Thanks for your patience!

    Upstream maintenance

    Started May 21, 2022 at 4:54 AM UTC · 6h 24m

    OutageMajor incident
    Affected components
    Order processingDomain searchDashboard
    1. May 21, 2022 at 4:54 AM UTCinvestigating

      Our upstream provider is under maintenance from 0700 UTC. During this time, domain search, order processing, and domain management in the dashboard may be affected. We should be back to normal by 1100 UTC: https://time.is/UTC

    2. May 21, 2022 at 11:18 AM UTCinvestigating

      Upstream work at Hexonet, our DNS reseller and service provider is finished and services are now operational

    3. May 21, 2022 at 11:18 AM UTCresolved

      This incident has been resolved.

    Limited customer support over Easter

    Started April 14, 2022 at 4:49 AM UTC · 4d 16h

    Pending
    1. April 14, 2022 at 4:49 AM UTCidentified

      Please be aware that Support availability will be limited over Easter weekend. Tickets can continue to be submitted via https://iwantmyname.com/support and will be actioned as soon as possible. Take care!

    2. April 18, 2022 at 9:42 PM UTCresolved

      This incident has been resolved.

    SSL Errors On Site

    Started March 22, 2022 at 12:24 PM UTC · 3h 6m

    IssuesMinor incident
    Affected components
    Order processingDomain searchDNS hostingDashboardWebsiteBlog
    1. March 22, 2022 at 12:24 PM UTCinvestigating

      We are currently investigating SSL errors on the site as a result of a recent deployment. Update due shortly.

    2. March 22, 2022 at 12:29 PM UTCmonitoring

      The issue has been located and a fix implemented. We'll monitor for now to make sure all is well.

    3. March 22, 2022 at 3:30 PM UTCresolved

      This incident has been resolved.

    Upstream maintenance

    Started March 21, 2022 at 7:35 AM UTC · 3h 22m

    OutageMajor incident
    Affected components
    Order processingDomain searchDashboard
    1. March 21, 2022 at 7:35 AM UTCinvestigating

      Our upstream provider is under maintenance. During this time, domain search, order processing, and domain management in the dashboard may be affected. We expect to be up and running by 1200 UTC: https://time.is/UTC

    2. March 21, 2022 at 10:56 AM UTCinvestigating

      Our upstream provider has confirmed that live service will now not be affected

    3. March 21, 2022 at 10:56 AM UTCresolved

      This incident has been resolved.

    Degraded performance

    Started March 15, 2022 at 10:07 PM UTC · 10h 24m

    OutageMajor incident
    Affected components
    Order processingDomain searchDNS hostingDashboardWebsite
    1. March 15, 2022 at 10:07 PM UTCinvestigating

      We are currently experiencing slow loading times and 503 errors on our site. Our devs are looking into this, and we'll update as soon as we know more.

    2. March 16, 2022 at 8:31 AM UTCresolved

      This incident has been resolved. Thank you for your patience!

    Issue with transfers into iwantmyname

    Started March 2, 2022 at 3:41 AM UTC · 3d 17h

    IssuesMinor incident
    Affected components
    Order processing
    1. March 2, 2022 at 3:41 AM UTCinvestigating

      We've had reports of a bug affecting domains being transferred to iwantmyname. We're investigating this and will let you know when we have an update.

    2. March 5, 2022 at 9:11 PM UTCresolved

      This incident has now been resolved. If you have any questions, please feel free to reach out!