Idme outage history

We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. The fix has eliminated the elevated level of errors for verifications.

ID.Me is experiencing IAL-2 pass rate degradation due to failures in the legal ID and face verifications. Team is actively working on to recover the services.

We are continuing to investigate this issue.

The IAL-2 pass rates are back to normal. All the affected services have been recovered. The incident is resolved.

This incident has been resolved.

We experienced an high level of application errors for Sign-Ins and Verifications from 9:12PM - 9:22PM ET due to planned maintenance. Maintenance activity ended and Sign-Ins and Verifications services returned to normal operations.

From 9:23PM ET to 10:06PM ET, we experienced an elevated level of application errors for shop.id.me resulting in the site being unavailable for 44 mins. We have applied a fix and the application is now operating normally.

From 07:53 ET to 08:13 ET, a Third-party service that is a component of Verifications Services was experiencing service issues. The third-party service has since mitigated the issue. We are continuing to coordinate with them to ensure further stability and monitoring the situation.

We have begun to receive user reports that there are issues with enrolling the IDme Authenticator App for Android for sign-in/authentication. We are currently investigating the issue. We will provide an update at 6:00pm ET.

The issue has been identified and a fix is being implemented now.

We are continuing to roll out the fix. Next update at 7:00pm ET or sooner.

We are continuing to roll out the fix. Next update at 8:00pm ET or sooner.

Fix has been deployed and team is currently verifying the change. Next update at 9:00PMET.

The fix has been fully implemented and verified, and we are continuing to monitor operations. Next update at 9:00PM ET.

We will continue to monitor through the next couple of hours to ensure caching effects are not masking additional issues. Next update 9:00AM ET.

We are continuing to verify the fix for Authenticator Enrollment and monitoring the situation and additional issues. Next update at 10:00AM.

This incident has been resolved. All operational metrics for Authenticator App enrollment have return to baseline levels.

At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.

We are continue to monitor for further issues, and will provide an update at 11:30PM ET.

All services have returned to normal operations. We are continuing to work with our Cloud Platform Provider ensure services are not interrupted.

Third-party service that is a component of Verifications Services is currently experiencing an outage. We are working with the Third-party provider on a fix. We will provide an update at 3:30 AM ET.

We are continuing to work with our third-party provider on a fix. Next update at 4:30 AM ET.

Third party provider has implemented a fix and we are monitoring the results.

Fix by Third Party Provider appears to have resolved the issue. We will continue to monitor to ensure services are stable and fully restored.

Degradation in services for text messages, delayed messages for new user consent.

Email delivery from ID.me was interrupted for approximately 1 hour. Email delivery has been restored, the incident has been resolved.

We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're investigating an issue causing some users to see a "Couldn't load your wallet" error in the IDme mobile app. Engineering is engaged and working on a fix. Next update at 1130PM ET.

Investigation is still in-progress. Next update at 1200AM ET.

We are continuing to investigate the issue. Next update at 0100AM ET.

ID.me Mobile App Wallet service has recovered and we are continuing to monitor.

Engineering as identified a issue that may have contributed to the degraded mobile wallet service. Deployment of Fix in-progress. Team continues to monitor. Next update 5PM ET.

Fix for Mobile Wallet upstream service deployed and all indicators of issues are no longer present.

At 18:22 ET, IDme Sign-In and Verification Services recover. At 17:50 ET, ID.me applications are experiencing another platform-wide degradation. Service degradation is impacting Sign-ins and Verifications. Engineering Teams responding.

ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

IDme Sign-In and Verification Services recover after being degraded for 3 minutes (0910 - 0913 AM) due to a maintenance event and auto-recover.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The platform experienced document processing delays. The ID.me Engineering team investigated the issue, identified the issue with a third-party component provider, and they resolved the issue at approximately 08:42pm ET.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

There was a 10 minute outage of login services on 12/2/2025 at 4:55 pm est.