Pricing
Status historyRSS updatesStatus API

Powered by Uptimus

    Impero outage history

    21 recorded Impero incidents since May 2019, with official updates, affected components, duration and resolution information.

    Back to current status

    Latency and Timeouts - Upstream Network Issues

    Started January 25, 2023 at 9:17 AM UTC · 6h 3m

    Pending
    Affected components
    us.edpro.cloudus1.edpro.clouduk1.edpro.clouduseast.edpro.clouduk.edpro.cloud
    1. January 25, 2023 at 9:17 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. January 25, 2023 at 9:32 AM UTCidentified

      The issue identified is resulting in slowness on our services and sometimes, some service requests may time out. Our upstream provider is working on resolving the issue. Updates here will be limited as the issue is not within our control. We apologise for the disruption.

    3. January 25, 2023 at 2:00 PM UTCmonitoring

      Our testing and monitoring over the last few hours has shown that the issue is no longer affecting our services. Our upstream service provider has not yet marked their incident, which caused the problems on our services earlier today, as resolved. We are monitoring the situation.

    4. January 25, 2023 at 3:20 PM UTCresolved

      This incident has been resolved.

    Intermittent issues with EdPro

    Started October 7, 2020 at 6:15 PM UTC · 3h 31m

    Pending
    Affected components
    us.edpro.cloud
    1. October 7, 2020 at 8:31 PM UTCinvestigating

      We are currently investigating intermittent issues across EdPro with most errors being seen in the US. We currently believe this is related to an upstream failure by a provider and are investigating as a priority.

    2. October 7, 2020 at 8:43 PM UTCmonitoring

      Service has been restored and functionality tested. We are continuing to monitor closely.

    3. October 8, 2020 at 5:40 AM UTCresolved

      This incident has been resolved.

    Increased SSO errors for UK

    Started September 25, 2020 at 9:02 AM UTC · 12m

    IssuesMinor incident
    Affected components
    uk1.edpro.clouduk.edpro.cloud
    1. September 25, 2020 at 9:02 AM UTCinvestigating

      We are currently investigating this issue.

    2. September 25, 2020 at 9:10 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. September 25, 2020 at 9:11 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. September 25, 2020 at 9:14 AM UTCresolved

      This incident has been resolved.

    Google Classroom Sync

    Started June 16, 2020 at 9:55 AM UTC · 57m

    OutageMajor incident
    Affected components
    us.edpro.clouduk.edpro.cloud
    1. June 16, 2020 at 9:55 AM UTCinvestigating

      We are currently investigating this issue.

    2. June 16, 2020 at 10:08 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. June 16, 2020 at 10:53 AM UTCresolved

      This incident has been resolved.

    Prod-US-Major Outage

    Started May 8, 2020 at 10:07 AM UTC · 1h 17m

    OutageCritical incident
    Affected components
    us.edpro.cloud
    1. May 8, 2020 at 10:07 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. May 8, 2020 at 10:37 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. May 8, 2020 at 11:24 AM UTCresolved

      This incident has been resolved.

    US Log-in Failure

    Started March 18, 2020 at 4:03 PM UTC · 4h 13m

    OutageCritical incident
    Affected components
    us.edpro.cloud
    1. March 18, 2020 at 4:03 PM UTCinvestigating

      We are currently investigating this issue.

    2. March 18, 2020 at 4:07 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. March 18, 2020 at 8:16 PM UTCresolved

      This incident has been resolved.

    EdTeach unavailable in US

    Started March 10, 2020 at 6:57 PM UTC · 1h 8m

    OutageMajor incident
    Affected components
    us.edpro.cloud
    1. March 10, 2020 at 6:57 PM UTCinvestigating

      We are currently investigating this issue.

    2. March 10, 2020 at 7:05 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. March 10, 2020 at 8:05 PM UTCresolved

      This incident has been resolved.

    US System outage

    Started January 30, 2020 at 3:01 PM UTC · 1h 15m

    OutageCritical incident
    Affected components
    us.edpro.cloud
    1. January 30, 2020 at 3:01 PM UTCinvestigating

      We are currently investigating this issue.

    2. January 30, 2020 at 3:46 PM UTCmonitoring

      A critical issue was found with one of our services, this service has been restarted and the system looks to be stable again. We will continue to monitor closely for the next 30 minutes.

    3. January 30, 2020 at 4:16 PM UTCresolved

      This incident has been resolved.

    US Thumbnails not loading

    Started January 27, 2020 at 4:00 PM UTC · 0m

    OutageMajor incident
    1. January 28, 2020 at 10:06 AM UTCresolved

      A partial loss of service was reported with one of our API's, which led to Thumbnails not loading for most customers in the US.

    DNS Issue

    Started December 16, 2019 at 11:51 AM UTC · 12h 34m

    OutageCritical incident
    Affected components
    us.edpro.cloud
    1. December 16, 2019 at 11:51 AM UTCidentified

      An issue with a third-party DNS has left our site inaccessible. The fix has already been implemented but will take time to roll-out.

    2. December 16, 2019 at 3:54 PM UTCmonitoring

      The fix has been implemented and we've been seeing customers able to access the system again for a while. Continuing to monitor the situation until we're confident all customers are unaffected.

    3. December 17, 2019 at 12:25 AM UTCresolved

      We are confident customers are no longer affected by this issue. If you continue to have trouble accessing our systems please contact our support team for help.

    edpro cloud inaccessible

    Started November 3, 2019 at 1:12 AM UTC · 13h 3m

    OutageCritical incident
    Affected components
    us.edpro.clouduk.edpro.cloud
    1. November 3, 2019 at 10:49 AM UTCinvestigating

      We are currently investigating this issue.

    2. November 3, 2019 at 10:50 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. November 3, 2019 at 2:15 PM UTCresolved

      We have replaced our failing loadbalancing system and all tested as working.

    Prod-UK-Connection Service Incident

    Started October 3, 2019 at 8:03 AM UTC · 20m

    OutageCritical incident
    Affected components
    uk.edpro.cloud
    1. October 3, 2019 at 8:03 AM UTCinvestigating

      We are currently investigating this issue.

    2. October 3, 2019 at 8:03 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. October 3, 2019 at 8:11 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. October 3, 2019 at 8:22 AM UTCresolved

      This incident has been resolved.

    UK Connection Service Outage

    Started September 25, 2019 at 9:30 AM UTC · 55m

    OutageMajor incident
    Affected components
    uk.edpro.cloud
    1. September 25, 2019 at 9:30 AM UTCinvestigating

      We are currently investigating this issue.

    2. September 25, 2019 at 9:36 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. September 25, 2019 at 9:37 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. September 25, 2019 at 10:25 AM UTCresolved

      This incident has been resolved.

    UK connection service outage

    Started September 10, 2019 at 8:07 AM UTC · 2h 23m

    OutageCritical incident
    Affected components
    uk.edpro.cloud
    1. September 10, 2019 at 8:07 AM UTCinvestigating

      We are currently investigating this issue.

    2. September 10, 2019 at 8:09 AM UTCidentified

      We will be performing a restart of our UK connection service which will restore service for all customers. We believe service will be resolved within a few minutes.

    3. September 10, 2019 at 8:17 AM UTCmonitoring

      A web service restart has been performed and connectivity looks to have been restored for all customers. We will continue to monitor.

    4. September 10, 2019 at 10:30 AM UTCresolved

      This incident has been resolved.

    Minor outage on US Connection Service

    Started September 9, 2019 at 6:39 PM UTC · 0m

    Pending
    1. September 9, 2019 at 6:51 PM UTCresolved

      Our monitoring detected a momentary outage on our US Connection Service, lasting for around 2.5 minutes.

    Connection Service partial outage

    Started August 29, 2019 at 12:31 PM UTC · 3h 4m

    OutageMajor incident
    Affected components
    us.edpro.clouduk.edpro.cloud
    1. August 29, 2019 at 12:31 PM UTCidentified

      We have identified an issue with our Connection Services which occurred at 10:46 UTC.

    2. August 29, 2019 at 12:41 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. August 29, 2019 at 3:35 PM UTCresolved

      This was caused by an Azure infrastructure issue, and we have had confirmation that this has now been resolved.

    UK Connection Service Failed State

    Started August 29, 2019 at 7:24 AM UTC · 1h 36m

    OutageMajor incident
    Affected components
    uk.edpro.cloud
    1. August 29, 2019 at 7:24 AM UTCidentified

      Our UK based connection service is reporting that it is in a failed state since the early hours of the morning

    2. August 29, 2019 at 7:28 AM UTCidentified

      We are continuing to work on a fix for this issue.

    3. August 29, 2019 at 7:39 AM UTCmonitoring

      We have restarted our UK Connection Service, and we will now monitor.

    4. August 29, 2019 at 9:00 AM UTCresolved

      This incident has been resolved.

    US Connection Service Outage

    Started July 30, 2019 at 11:00 PM UTC · 0m

    Pending
    1. July 31, 2019 at 7:30 PM UTCresolved

      There was a period of around 3 hours where the US Connection Service was unstable or unavailable.

    US Connection Service outage

    Started July 10, 2019 at 8:15 PM UTC · 0m

    Pending
    1. July 11, 2019 at 9:08 AM UTCresolved

      cs.edpro.cloud was unresponsive for a brief period. Customers may have experienced degraded performance.

    DNS routing issue to edpro.cloud

    Started May 13, 2019 at 9:30 AM UTC · 1h 26m

    IssuesMinor incident
    Affected components
    us.edpro.clouduk.edpro.cloud
    1. May 13, 2019 at 9:30 AM UTCinvestigating

      We are currently investigating this issue.

    2. May 13, 2019 at 9:52 AM UTCmonitoring

      The issue has been identified as a problem with our DNS propagation for our loadbalanced services. This is unfortunately with our third-party DNS provider and out of our control. An incident will be raised with our third-party directly. We will continue to monitor and a further update will be added shortly.

    3. May 13, 2019 at 10:56 AM UTCresolved

      All DNS routes have now remained stable for over an hour. As such we believe this incident has been resolved, although we will continue to monitor closely.