50 recorded Insightly incidents since August 2020, with official updates, affected components, duration and resolution information.
Between approximately 1:51 PM and 2:45 PM PDT, some customers experienced errors and were unable to log in. The issue has been resolved and service is fully restored as of 2:45 PM PDT. We're continuing to monitor and apologize for the disruption.
We have identified that a specific email domain is currently being flagged by some providers, affecting the delivery of marketing emails. Our team is actively working on restoring. We will provide updates as we progress toward full resolution.
We have implemented a fix for the domain reputation issues and are seeing marketing emails successfully reaching inboxes again. We are currently monitoring at this time.
The issue has been resolved since the 28th.
We have identified the underlying issue contributing to elevated new grant creation feature. Additional information: https://status-v3.nylas.com/incidents/5znbs35pn314
This incident has been resolved.
Insightly is currently experiencing a delay in processing Webhook communication to external systems and triggering of AppConnect recipes of pp to 70 Min. We are working to reduce this delay back down to normal levels.
We've identified the cause, have eliminated the delays, and will be implementing a longer-term solution shortly.
We have implemented a fix for the issue and have had no delays over the past 18 hours.
We experienced a service disruption between 5:00 PM and 6:10 PM, affecting both our API and application services. The issue was caused by a host failure within our infrastructure. Our team identified the root cause and restored service by 6:10 PM. We are continuing to monitor the system and will implement safeguards to prevent a recurrence. We apologize for the inconvenience and appreciate your patience.
We are currently experiencing a delay in processing Webhook communication to external systems, triggering of AppConnect recipes, and Workflows of up to 20 minutes. We are working to reduce this delay back down to normal levels.
We have resolved the delays in processing Webhook communication to external systems, triggering of AppConnect recipes, and Workflows.
Insightly is currently experiencing a delay in sending outbound email notifications. This is only affecting our CRM and Service applications; the Marketing application is not affected.
We've identified the reason for the delays, and have implemented a fix. We will continue to monitor the message flows.
This incident has been resolved.
We've identified a problem & are working with the vendor towards a solution
We've implemented a fix & monitoring the platform stability
This incident has been resolved.
We're investigating a 503 & 504 error when navigating to login.insightly.com
A fix has been implemented & login.insightly.com has returned to operational. We are continuing to monitor the login page
The issue had been resolved by 8:30am PT & we will continue to monitor
Some customers are experiencing DNS resolution problems when using their custom support portal domain names. We are investigating it now and will update you shortly.
We've identified the component that is causing the failure and are working with the provider to remediate the issue.
Service has been restored, and we are continuing to monitor the redirect platform stability.
This incident has been resolved.
We are currently investigating an issue that is impacting the performance of functions like Audit Log, Notifications, Workflows, AppConnect, and Search.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are investigating issues with SSO logins using Google workspace accounts that are intermittently failing. We are engaged on this and will continue updating as we know more.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Insightly is currently experiencing a delay in processing Webhook communication to external systems and triggering of AppConnect recipes of up to 45 Min. We are working to reduce this delay back down to normal levels.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue impacting Global Search. Object based search is functional.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating a slowdown in application performance.
We've identified a cause for the performance issue and have implemented a fix.
We have implemented an update to return performance to normal, and are continuing to monitor the results.
This performance incident has been resolved, and services are back to normal operation.
We are currently investigating a slow down in processing webhooks, audit log events, workflow automation actions, and search sync.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We've experiencing errors on the email creation components of our Marketing application affecting the design steps within email creation. The CRM and Support application, along with the other Marketing application features, are unaffected.
This incident has been resolved.
We are investigating elevated error rates with our API.
We've identified the cause of the errors, and are working on a resolution.
We've implemented an update and all systems are functional.
This incident has been resolved.
We are seeing elevated timeout rates and are investigating.
We have identified the issue and have implemented a fix.
The incident has ben resolved, and all systems are functioning as expected.
Insightly is currently experiencing a delay in processing Webhook communication to external systems and triggering of AppConnect recipes of up to 90 Min. We are working to reduce this delay back down to normal levels.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
