13 recorded Instride incidents since July 2021, with official updates, affected components, duration and resolution information.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
IMPACTED SERVICES: Inbound support tickets, live chat support CAUSES: We are currently experiencing a disruption caused by an external third-party cloud infrastructure provider (Amazon Web Services) and the impact is outside our immediate infrastructure. WHAT'S BEING DONE: - Our engineering & operations teams are monitoring the cloud provider’s status and coordinating for updates. - Regular status updates will be provided here every 30 minutes (or as new information becomes available). As soon as systems are operational again we will suggest that you re-submit your support inquiry CUSTOMER IMPACT & GUIDANCE: - You may experience delays in submitting or receiving responses from our support team.
We are beginning to see signs of overall recovery from our ticketing and chat providers. We're closely monitoring until they come back into full service.
We have confirmed that the issue caused by our third-party providers has been fully resolved. All systems and services are now fully operational and functioning as expected. We will continue to monitor for stability, but no further impact is expected at this time. Thank you for your patience and understanding.
This appears to be a third party issue. Monitoring the status of that.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing an ongoing disruption that may impact our operations and services. We are actively working to mitigate and resolve the issue as soon as possible. Our engineering team is working to resolve the issue. We will provide regular updates as more information becomes available.
We are happy to inform you that the disruption that was affecting our operations and services has been fully resolved. Our engineering team worked to identify and fix the issue, and we appreciate your patience and understanding during this time. Our team will continue to monitor the situation closely, contact us if you have any further questions or concerns.
We are experiencing an ongoing disruption that may impact our operations and services. We are actively working to mitigate and resolve the issue as soon as possible. Our engineering team is working to resolve the issue. We will provide regular updates as more information becomes available.
The team is investigating and the root cause has been identified. Next update in 5 minutes (JB).
Root caused identifed. Team is patching the problem.
We are continuing to work on a fix for this issue.
This issue is resolved. Thank you for your patience. Please contact [email protected] for any issues.
We are experiencing an ongoing disruption that may impact our operations and services. We are actively working to mitigate and resolve the issue as soon as possible. Our engineering team is working to resolve the issue. We will provide regular updates as more information becomes available.
Multiple Partner Sites; Learner Experience is down. Team has identified the cause and is implementing corrective action.
We are happy to inform you that the disruption that was affecting our operations and services has been fully resolved. Our engineering team worked tirelessly to identify and fix the issue, and we appreciate your patience and understanding during this time. We apologize for any inconvenience that this disruption may have caused and want to assure you that we take such incidents very seriously. Our team will continue to monitor the situation closely to ensure that everything is functioning as expected. Thank you for your understanding and please don't hesitate to contact us if you have any further questions or concerns.
We are investigating authentication issue with the InStride Platform.
The issue has been identified as an Auth0 outage.
The issue has been resolved. Thank you.
InStride is currently investigating a technical issue with it's platform. Technical teams are currently working on the fixes.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
The issue has been resolved. Thank you.
We are currently investigating the issue.
We have identified that the root of this incident is tied to an outage at the vendor (WPengine and Cloudfare). We have been in contact with them and will keep this page updated with the status of Corporate Website outage.
Issue has been resolved. Site is back up .
This incident has been resolved.
We are currently experiencing Issue affecting Landing Pages and Leads submission due to AWS outage.
AWS outage is resolved, InStride services are restored.
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
As you continue to work through the incident, update your customers frequently.
Let your users know once a fix is in place, and keep communication clear and precise.
Empathize with those affected and let them know everything is operating as normal.
