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    Intrinio outage history

    51 recorded Intrinio incidents since November 2022, with official updates, affected components, duration and resolution information.

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    Delayed SIP Issue with CTA_A, & CTA_B

    Started June 24, 2026 at 3:19 PM UTC · 5d 4h

    Pending
    Affected components
    APIv2
    1. June 24, 2026 at 3:19 PM UTCinvestigating

      There is currently an issue receiving data for the CTA_A & CTA_B feeds on the 15 Minute Delayed SIP product. UTP is operating normally. Currently working with the upstream provider to get this resolved. Customers should use 15 Minute Delayed CBOE pricing as a fallback. All missing data will be backfilled.

    2. June 24, 2026 at 4:02 PM UTCinvestigating

      Data on cta_a and cta_b is flowing again and catching up. Still investigating root cause.

    3. June 24, 2026 at 10:04 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. June 29, 2026 at 7:30 PM UTCresolved

      This incident has been resolved.

    Options Feed

    Started May 14, 2026 at 2:59 PM UTC · 2h 43m

    Pending
    1. May 14, 2026 at 2:59 PM UTCinvestigating

      We are currently investigating this issue.

    2. May 14, 2026 at 5:42 PM UTCresolved

      This incident has been resolved.

    IEX & Equities Edge Partial Outage

    Started May 8, 2026 at 3:33 PM UTC · 0m

    Pending
    Affected components
    APIv2
    1. May 8, 2026 at 3:33 PM UTCresolved

      Due to failed servers in AWS, some IEX and Equities EDGE points are missing data from this morning. Websockets and other data streams were not affected. Data backfill is in process. File a ticket if you need assistance with a backfill.

    DDoS Attack

    Started April 16, 2026 at 5:30 AM UTC · 0m

    Pending
    1. April 16, 2026 at 5:30 AM UTCresolved

      Intrinio APIv2 received extreme and increasing traffic today which resulted in degraded service. Additional hardware as well as improved scaling and improved firewall rules were required to stabilize. We are continuing to monitor the situation.

    Experiencing an issue with CBOE One Delayed Feed

    Started February 24, 2026 at 3:37 PM UTC · 2h 21m

    Pending
    Affected components
    APIv2
    1. February 24, 2026 at 3:37 PM UTCidentified

      We are working on an issue stemming from a change at our upstream provider.

    2. February 24, 2026 at 5:58 PM UTCresolved

      This incident has been resolved.

    Nasdaq Basic Issues

    Started December 3, 2025 at 9:09 PM UTC · 1d 0h

    IssuesMinor incident
    Affected components
    APIv2
    1. December 3, 2025 at 9:09 PM UTCidentified

      Reports of issues with upstream Kafka server having issues, not responding, and making us reconnect often. If you are experiencing any issues with Nasdaq Basic, this is the likely cause. We are actively working to resolve the issue.

    2. December 4, 2025 at 9:19 PM UTCresolved

      This incident has been resolved.

    Some customers may be experiencing issues with real time, delayed, and intraday stock prices this morning

    Started October 23, 2025 at 2:35 PM UTC · 4h 29m

    IssuesMinor incident
    Affected components
    APIv2APIv1
    1. October 23, 2025 at 2:35 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. October 23, 2025 at 5:00 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. October 23, 2025 at 7:04 PM UTCresolved

      This incident has been resolved.

    AWS issues impacting Intrinio's APIs and data feeds today

    Started October 20, 2025 at 5:01 PM UTC · 6h 1m

    IssuesMinor incident
    Affected components
    APIv2APIv1
    1. October 20, 2025 at 5:01 PM UTCmonitoring

      AWS issues and outage are affecting our data feeds and some users are still experiencing delays. We continue monitoring the situation and most feeds are performing as expected. If you are encountering data delay or issue, please file a ticket and our dev team will follow up asap. https://account.intrinio.com/account/tickets/ AWS STATUS PAGE (https://health.aws.amazon.com/health/status)

    2. October 20, 2025 at 11:02 PM UTCresolved

      The AWS issue was resolved as of 6:53pmEST. https://health.aws.amazon.com/health/status

    AWS issues impacting Intrinio's APIs and data feeds today

    Started October 20, 2025 at 1:00 PM UTC · 0m

    Pending
    1. October 20, 2025 at 4:43 PM UTCresolved

      AWS issues and outage are affecting our data feeds and some users are still experiencing delays. We continue monitoring the situation and most feeds are performing as expected. If you are encountering data delay or issue, please file a ticket and our dev team will follow up asap. https://account.intrinio.com/account/tickets/

    Networking issue at upstream data center

    Started October 13, 2025 at 5:32 PM UTC · 23h 44m

    Pending
    Affected components
    APIv2
    1. October 13, 2025 at 5:32 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. October 14, 2025 at 5:16 PM UTCresolved

      This incident has been resolved.

    We are investigating a potential issue with the delayed sip feed (websocket)

    Started August 13, 2025 at 3:13 PM UTC · 3h 14m

    IssuesMinor incident
    Affected components
    APIv2
    1. August 13, 2025 at 3:13 PM UTCidentified

      The issue can be affecting websocket and rest api access.

    2. August 13, 2025 at 4:33 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. August 13, 2025 at 6:26 PM UTCresolved

      This incident has been resolved.

    Open Interest missing/returning 0 for contracts (delayed options feed)

    Started July 17, 2025 at 2:41 PM UTC · 1d 0h

    IssuesMinor incident
    Affected components
    APIv2
    1. July 17, 2025 at 2:41 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. July 18, 2025 at 2:47 PM UTCresolved

      This incident has been resolved.

    Indices Realtime Down

    Started May 12, 2025 at 1:54 PM UTC · 1h 3m

    Pending
    Affected components
    APIv2
    1. May 12, 2025 at 1:54 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. May 12, 2025 at 2:58 PM UTCresolved

      Indices feed has been restored.

    3. May 12, 2025 at 3:03 PM UTCpostmortem

      A network outage caused degraded service. This outage has been resolved.

    Missing EOD Stock Prices for US Exchagnes

    Started March 11, 2025 at 2:07 AM UTC · 13h 52m

    Pending
    Affected components
    APIv2APIv1
    1. March 11, 2025 at 2:07 AM UTCinvestigating

      EOD stock prices have been delayed from our source. We are working with our provider to get this data deliver ASAP.

    2. March 11, 2025 at 3:59 PM UTCresolved

      We've received processed all US prices from March 10th.

    No pricing data for IEX real time feed

    Started January 13, 2025 at 3:00 PM UTC · 1h 38m

    OutageMajor incident
    Affected components
    APIv2
    1. January 13, 2025 at 3:00 PM UTCinvestigating

      We are investigating this issue that is affecting API and websocket users.

    2. January 13, 2025 at 4:39 PM UTCresolved

      This incident is now resolved and data is flowing. We are waiting for an update on the post mortem from the upstream provider.

    Some customers may be experiencing errors while using the API

    Started January 6, 2025 at 8:05 PM UTC · 19h 34m

    IssuesMinor incident
    Affected components
    APIv2
    1. January 6, 2025 at 8:05 PM UTCidentified

      We are experiencing brown outs with one of our cloud providers. We are working with them on recovery and simultaneously moving components other providers

    2. January 7, 2025 at 3:39 PM UTCresolved

      This incident has been resolved.

    Quote endpoint is unavailable for some customers

    Started January 6, 2025 at 3:36 PM UTC · 1h 40m

    IssuesMinor incident
    Affected components
    APIv2
    1. January 6, 2025 at 3:36 PM UTCidentified

      We identified an issue with the Quote endpoint and are working on a fix.

    2. January 6, 2025 at 5:16 PM UTCresolved

      This incident has been resolved.

    IEX Suspended All Trading

    Started December 23, 2024 at 4:33 PM UTC · 23h 55m

    Pending
    Affected components
    APIv2
    1. December 23, 2024 at 4:33 PM UTCidentified

      IEX Exchange has encountered an issue and stopped all trading IEX. They are in the process of trying to come back online. See updates from https://iextrading.com/status/#/

    2. December 23, 2024 at 5:00 PM UTCmonitoring

      Waiting for IEX to come back online.

    3. December 23, 2024 at 5:01 PM UTCmonitoring

      Correction. We are waiting for IEX to bring their trading system back online.

    4. December 24, 2024 at 4:28 PM UTCresolved

      This has been resolved. Awaiting a postmortem from IEX. https://iextrading.com/status/#/

    Error messages when querying endpoints in API v2

    Started December 15, 2024 at 10:32 PM UTC · 1d 18h

    IssuesMinor incident
    Affected components
    APIv2
    1. December 15, 2024 at 10:32 PM UTCidentified

      We are investigating reported error messages such as for api key, reached limits, etc.

    2. December 17, 2024 at 5:23 PM UTCresolved

      This incident has been resolved.

    Some clients may not be receiving options data via the python sdk

    Started June 10, 2024 at 7:20 PM UTC · 1h 21m

    OutageMajor incident
    Affected components
    APIv2APIv1
    1. June 10, 2024 at 7:20 PM UTCinvestigating

      We are investigating this issue

    2. June 10, 2024 at 8:37 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. June 10, 2024 at 8:42 PM UTCresolved

      This incident has been resolved.