Invoca outage history

We are investigating an issue impacting scheduled report deliveries for customers on the new Insights & Analytics experience. Standard reporting and manual data exports remain unaffected.

The issue has been identified and a fix will be implemented at 12:00pm PT. Insights & Analytics will be down for approximately 5 minutes during this update.

A fix has been implemented and we are monitoring. Insights & Analytics access is back up.

This incident has been resolved.

July 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99.89%

We are currently working to resolve an issue affecting Smart Alerts. Customers subscribed to Smart Alerts may not be receiving the Smart Alert emails.

This issue has been resolved. Smart Alerts emails are now sending as expected.

June 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

We are currently investigating an issue affecting number swapping and call attribution across the Invoca platform. Customers may experience missing or delayed attribution data during this time. Our engineering teams are actively working to restore service.

Our engineering team has identified and resolved the underlying issue. Services have been restarted and number swapping and call attribution are being restored. We are actively monitoring to confirm full recovery

This incident has been resolved. The disruption was caused by a hardware failure on one of our servers, which temporarily took our Dynamic Number Insertion and call attribution services offline. Our engineering team replaced the affected hardware, restored services, and confirmed full recovery Impact Window: 5:50AM - 6:37AM PDT

Invoca is currently experiencing a delay in Signal file processing (both manual and automated file imports) beginning July 8, 2026 at 10:30 AM PT, with normal service expected to resume between 3:00–6:00 PM PT today. All files submitted during this window are queued and will process automatically with no action required. All other Signal-related services are operating normally.

Signal file processing has now been resumed and we are monitoring to ensure all queued files are processed as expected.

We are continuing to monitor for any further issues.

Signal uploads are processing successfully.

We are currently investigating an issue impacting access to EU Reports & Dashboards, as well as associated Webhooks. Users trying to view or generate reports in the EU region may experience slow loading times, timeouts, or error messages. Additionally, webhook deliveries related to reporting events are currently delayed or failing. Our engineering team is actively diagnosing the root cause. We apologize for the disruption and will provide our next update as soon as more information becomes available or within the next 30 minutes.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring results.

The incident has been resolved. Reports, dashboards and webhooks are firing as expected.

May 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99.98%

From 9:05 AM to 9:25 AM PT, users may have encountered latency or timeouts when accessing the Invoca UI and running reports. Our team identified and resolved the issue, and all systems have been fully operational since 8:25 AM PT.

April 2026 Invoca Availability Metrics Call Routing: 99.92% Web/API: 99.89%

We are aware of an ongoing AWS US-East-1 region outage. Our team is actively monitoring the situation. At this time, all Invoca services are fully operational and unaffected. We will continue to monitor and provide updates as the situation evolves.

AWS has not yet fully recovered from the ongoing US-East-1 outage. All Invoca services remain fully operational and unaffected. We are continuing to monitor the situation closely and will provide further updates as AWS works toward full recovery.

We're continuing to monitor the AWS incident until resolved, but our systems continue to remain completely functional. We will update as necessary

The regional AWS outage has been resolved. Invoca services were unaffected during this event and remained fully operational. We have successfully resumed standard traffic routing in the region.

March 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

We are currently investigating an issue impacting a large portion of inbound calls, which began at approximately 11:08 AM PST. The root cause has been identified, and our engineering team is actively implementing a fix. We will provide further updates as they become available.

This issue was mitigated at 11:41 am PST. Calls are routing as expected and our engineering team continues to monitor.

We are currently investigating reports of increased latency when accessing the Invoca platform. Please note that call processing and core platform features remain unaffected. We are working to resolve the slowdown and will provide an update as soon as more information is available.

Invoca.net is now loading normally. We continue to investigate the underlying issue and monitor the platform loading times. Call processing and core platform features remain unaffected.

Platform latency issue has been resolved.

February 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected]

The Invoca Support Portal is now fully accessible.

We have identified an issue specifically affecting pre-transfer webhooks. Our engineering team is currently working to restore normal service. We will provide another update as soon as more information is available.

We have identified and reverted the changes that impacted our webhook services. All systems are fully operational as of 2:02 PM PST. Additionally, during investigation we uncovered that post-call webhooks were impacted for Google and Bing integrations, which service has also been restored for. While services are live, users may notice a delay in reporting for pre-transfer webhooks. We are currently processing a backlog of data and expect reporting to return to real-time shortly

Services continue operate as expected and our reporting backlog has cleared.

January 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

We are currently investigating intermittent user access to the Invoca UI based on the specific Invoca URL(www2.invoca.net) users are attempting to log in from. If you experience issues accessing the Invoca UI, please redirect and attempt to log in to Invoca.net. If you continue to experience access issues on Invoca.net, please notify our support team to further investigate.

While we continue to investigate and work towards a permanent solution specific to the www2.invoca.net Invoca URL, we have verified all users can successfully access and log into the Invoca UI through the workaround by going to Invoca.net. We will continue to provide updates as they become available.

We have successfully resolved the access issues impacting the www2.invoca.net URL. Users can now log in through their preferred access points without redirection. If you continue to experience any difficulties, please reach out to our support team.

We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected].

A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.

We are continuing to monitor for any further issues.

This incident has been resolved.