Ionic Framework outage history

Tokens were not refreshing as expected, causing builds to fail to initialize. Engineering pushed a fix for this process.

Customers using Azure DevOps as their git provider may be unable to link their repositories or complete builds in Appflow. We are looking into the issue and will share updates as we have more information.

A fix has been implemented and we are monitoring the results. If you continue to experience issues with builds, please try the following steps: 1. Revoke the Azure DevOps integration in Personal settings > Integrations 2. Reconnect the repository in your app's git settings 3. Push a new commit in your repository 4. Trigger a build from the new commit and confirm whether the cloning process completes successfully Please reach out to us if the steps above do not resolve the issue.

This incident has been resolved.

On January 6th, 2026, at 1:53 PM EST, Appflow's Azure DevOps integration stopped working. Customers using Azure DevOps as their git provider were unable to authenticate, link repositories, or run builds. The issue was caused by the expiration of our Azure DevOps OAuth client secret, which had been valid for 5 years since its creation in January 2021. The incident was reported on January 7th, 2026, at 12:27 PM EST, and initially resolved at 3:27 PM EST by rotating the secret and redeploying the authentication service. However, on January 8th, 2026, at 11:04 AM EST, we discovered that builds were still failing because a second service \(appflow-apps\) also had a copy of the expired secret. Full resolution was confirmed at 12:51 PM EST after updating the secret in both locations.

As a result of Cloudflare's outage, users may have been intermittently unable to access Ionic's services as of 11:48 UTC. The incident was resolved as of 14:57 UTC.

Starting on Jan 6th, 2024 at 17:17 UTC, Appflow builds using the iOS 2024.10 build stack began failing. An issue was identified that was preventing builds from successful completion, resulting in stuck builds timing out after an hour. The issue was resolved Jan 6th 2024 20:15 UTC.

We are currently investigating an ongoing issue with iOS builds in Appflow.

A fix has been applied that should resolve iOS build failures and we are monitoring the results.

This incident has been resolved.

Appflow production environment experienced an outage, which resulted in Appflow being unable to build iOS Apps. The incident occurred due to expiration of Ionic’s Certificate Authority \(CA\)—the trusted entity that ensures secure communications between the worker and controller that orchestrates iOS builds. The CA was mistakenly set to expire causing the workers to no longer communicate with the controller, leading to the disruption. The incident was resolved by generating a new certificate. To prevent such incidents in the future, Ionic’s CA rotation process is being reviewed for opportunities to increase reliability and security with additional monitoring.

Beginning around 5:00 am ET, degraded performance of the iOS build runners has been identified. iOS builds may be intermittently failing. We are working on investigating the issue and should have more details available shortly. Thank you for your patience.

A fix has been implemented and we currently working on identifying the root cause. We expect that new iOS builds should no longer fail. Thank you for your patience.

This incident has been resolved.

On May 8th, the Appflow service experienced degraded performance from 3 AM EDT to 9:45 AM EDT. This was caused by an upgrade in our cloud hypervisor software specifically for Mac virtual machines running on Intel CPU Architecture. Late evening May 7th, 2024, the Appflow team rolled out an upgrade to the Mac Hypervisor software on Intel Mac machines in the Appflow Build Cloud. This change introduced a new limitation to network requests within Mac virtual machines which subsequently caused timeouts on external requests within build executions. As a result, all builds running on the affected instances would fail or timeout. On May 8th, 2024 at approximately 9:45 AM EDT, we rolled back all of the affected instances with the older version of the software to resolve the introduced problem.

In the week of March 24, Ionic made some internal changes to GitHub configuration during the process of migrating to a new CI/CD setup. While deploying one service to test the changes, one of the required secrets was not correctly migrated. This was not immediately detected as the service's successful responses were heavily cached. Once the caches expired, the missing secret caused the service to respond with failure responses to permission checks. These failures were incorrectly interpreted by downstream services. This was the root cause of these services failing and resulting downtime with the Appflow dashboard. Once the required secret was migrated and caches were flushed, all service was restored. Remediation CI/CD pipeline is updated to check for missing / incorrectly migrated secrets and fail fast under this scenario. Additional changes weee made to downstream services to not misinterpret failure responses.

Around 8:00 am ET, a partial outage was identified in which iOS deployments that were deployed independently from builds were failing to deploy successfully. A fix was released around 10:00 am ET, which has since resolved any iOS deployment issues.

At 4pm on September 20, 2023, an Appflow code deployment impacted the ability to download Ionic Enterprise native plugins requiring an authorization key. The issue originated from changes in the way we handle authentication parameters. Users were encountering 403 errors during download requests. The issue was identified and resolved. No action is required from Customers at this time.

We are currently investigating issues with iOS build signing on Appflow. This may prevent users from completing new iOS builds using the MacOS builds stacks. We will post more details shortly. Thank you for your patience.

A fix has been implemented for this and users should be able to run iOS builds as expected. Please reach out to our support team in case if you are still seeing any issues. Thank you for your patience.

This incident has been resolved. If you are still seeing any issues please reach out to our Support team.

The Appflow dashboard integration with GitHub is currently impacted by a widespread Github webhooks degraded performance. Users may be unable to see new commits from GitHub during this incident. This is an issue with 3rd party service and our Appflow team is actively monitoring. Thanks for your patience!

A fix has been deployed by the GitHub Team. The Appflow integration should work as expected. Please do contact support if you are seeing any issues. Thanks for your patience.

We are currently investigating iOS builds that are stuck in the queued state. This may prevent users from triggering new builds using the MacOS builds stacks. We will post further details soon. Thanks for your cooperation.

The issue has been fixed and we were able to confirm that new iOS builds can trigger. Please reach out to our support in case if you are still seeing any issues. Thank you for your patience.

This incident is now resolved. Please reach out to our support incase if you are still seeing any related issues.

Our Appflow team is currently investigating reports of live updates failures or slower live updates. We will keep you informed as soon as we have further updates. Thanks for your patience.

We believe this is resolved as of now. We are currently monitoring the results for any reoccurance. Please do reach out to our support in case you are seeing any further issues. Thanks for your patience.

We believe this incident is resolved. Please do reach out to our support in case you are still seeing any issues. Thank you for your patience.

On Wednesday, March 29th, 2023, we implemented an update to our live updates service that incorporated a dependency update, inadvertently affecting the response time of requests to our manifest endpoint. This issue became apparent on Thursday morning as regular traffic increased, resulting in noticeably slower live update responses. We promptly addressed the situation by rolling back the update, pinpointing the specific change responsible for the slowdown, and successfully redeploying an improved version.

We are currently investigating an issue preventing deployments to Appstore for iOS builds. Users can build as expected but may not be able to deploy from Appflow. Thanks for your patience.

There has been an ongoing connection issue between Appflow and Apple. We believe Apple has begun accepting binary uploads again, so please redeploy your app(s) as needed. Please do reach out to our support in case you are seeing any further issues. Thanks for your patience.

We believe this incident is resolved and users should be able to deploy to the Appstore as expected. If you are still seeing any issues, please contact our support. Thank you for your co-operation.

We are currently investigating an issue that is preventing Appstore deployments for iOS Appstore builds from all older build stacks other than macOS - 2022.10. We are working on a fix but in the meantime, it is recommended that you can try using the latest build stack macOS - 2022.10 as a workaround. Thank you for your patience.

This incident has been resolved by our team and users should be able deploy as expected. Please do contact our support in case you are still seeing any further issues. Thanks for your patience.

We are currently investigating failures to initialize builds when using macOS 2021.06 & 2021.09 build stacks. In the short term the 2021.10 and later build stacks can be used as an alternative. We will follow up with further details soon. Thanks for your patience.

A fix has been deployed for this issue and we are currently monitoring the results. Users should be able to trigger builds as usual. Please contact our Appflow support if you are still seeing any further issues. Thank you for your patience.

This incident has been resolved. Please contact our Appflow support if you are still seeing any further issues. Thanks for your patience.

We are currently investigating iOS build failures, where the builds fail to initiate when using the MacOS 2022.09 & MacOS 2021.10 build stacks. This may degrade the performance on other iOS build stacks as well. We will keep you informed as soon as we have further information on this. Thank you for your patience.

Our engineering team has implemented a fix for this and users should be able to build for iOS in Appflow now. There might be a slight delay as the backlog clears, please do reach out to our customer support in case you are still seeing any further issues. Thank you for your patience.

We were able to confirm that the fix applied resolves this issue. Please do reach out to our customer support in case you are seeing any further issue. Thank you for your patience.

We are currently seeing reports of live updates failures or slower live updates. This appears to be related to degraded performance with our CDN and our engineers are currently testing a workaround. We will keep you informed on further updates, thanks for your patience.

Our engineering team has deployed a fix for this issue and it appears to fix this issue. We are still monitoring the fix and working on a permanent fix. Please reach out to our support team in case you are still seeing any issues. Thanks for your patience.

We were able to confirm that this issue is resolved by the fix deployed by our engineering team. Please reach out to our support in case you are still seeing any issues. Thanks for your patience.

The Ionic dashboard login is affected by a widespread Heroku outage. Users may be unable to login until the problem is resolved. We are closely watching this and will inform about further updates. Thanks for your patience! For more info see: https://status.heroku.com/incidents/2453

Our engineering team deployed a fix for this and it appears to be working. Please reach out to our support in case you are still seeing any issues. Thanks for your patience.

The Ionic ticketing system and Knowledge Base are affected due to an issue with our Zendesk instance. Users may be unable to access the ticketing system or KB until the problem is resolved. We anticipate some delays when the service is restored to clear any backlog. Thanks for your patience!

We have identified the issue and working towards resolving it. You can directly email [email protected] in the interim to create new tickets, or inquire on your existing tickets. We will keep you posted as soon as we have further information. Thank you for your patience.

Issues affecting the Ionic Zendesk instance appear to be resolved. Please do contact Ionic support in case you are seeing any issue with tickets or ticket responses. Thanks for your patience!