Pricing
Status historyRSS updatesStatus API

Powered by Uptimus

    Itslearning outage history

    58 recorded Itslearning incidents since February 2023, with official updates, affected components, duration and resolution information.

    Back to current status

    Regarding the recently disclosed critical security vulnerabilities affecting PHP.

    Started October 22, 2026 at 7:00 AM UTC · 1d 2h

    Pending
    Affected components
    itslearning
    1. October 22, 2026 at 7:00 AM UTCidentified

      We are aware of the recently disclosed critical security vulnerabilities affecting PHP. The itslearning LMS platform does not use PHP and is therefore not directly affected. However, we are reviewing our integration ecosystem for any potential exposure, including external systems that interact with itslearning. We recommend that customers also review and update any PHP-based components within their own environments.

    2. October 23, 2026 at 9:26 AM UTCresolved

      We have completed our review of the itslearning integration ecosystem in response to the recently disclosed PHP vulnerabilities and are in contact with affected parties regarding integrations with systems outside the itslearning platform. We continue to recommend that customers review and update any PHP-based components within their own environments.

    Email Delivery issues to Microsoft recipients

    Started September 4, 2026 at 11:06 AM UTC · 2h 0m

    IssuesMinor incident
    Affected components
    itslearning
    1. September 4, 2026 at 11:06 AM UTCmonitoring

      We are aware that some customers may experience delays when sending and receiving emails to and from Microsoft recipients. This is due to a delivery issue on Microsoft's end, specifically Exchange Online Protection throttling and server busy errors. This is not an issue on our platform. This issue affects the receipt of authentication codes, among other things. We are actively monitoring the situation and will provide updates as more information becomes available.

    2. September 4, 2026 at 11:10 AM UTCmonitoring

      We are continuing to monitor this issue and will provide updates as more information becomes available from Microsoft.

    3. September 4, 2026 at 12:39 PM UTCmonitoring

      We continue to follow up the email delivery delays affecting some customers.

    4. September 4, 2026 at 1:06 PM UTCresolved

      The problem appears to have been resolved and the mail queues are decreasing. We will continue to monitor the situation.

    Itslearning unavailable for some Danish customers

    Started August 25, 2026 at 6:25 AM UTC · 47m

    OutageMajor incident
    Affected components
    itslearning
    1. August 25, 2026 at 6:45 AM UTCinvestigating

      We are experiencing technical issues. Itslearning may be temporarily unavailable for some users. We are investigating the problem, and will fix it shortly. If you are experiencing issues, please try again later.

    2. August 25, 2026 at 6:46 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. August 25, 2026 at 7:12 AM UTCresolved

      The issue has now been resolved, and the service is operating normally again. We sincerely apologise for any inconvenience this may have caused and appreciate your understanding.

    Delayed background processing for German customers.

    Started August 17, 2026 at 8:50 AM UTC · 1d 0h

    Pending
    Affected components
    itslearning
    1. August 17, 2026 at 8:50 AM UTCinvestigating

      We are currently experiencing an issue affecting background processing in itslearning for customers in Germany. Some actions may be delayed, or may remain in "processing" state longer than normal. Based on the current processing rate, we are expecting that tasks in the queue should be completed by the end of today.

    2. August 17, 2026 at 9:25 AM UTCidentified

      The queue is being processed. Based on the current processing rate, we are expecting that tasks in the queue should be completed by the end of today.

    3. August 17, 2026 at 6:10 PM UTCidentified

      We expect the queue to be processed by the morning of August 18.

    4. August 18, 2026 at 9:01 AM UTCresolved

      We have continued to monitor the reported delays affecting certain background tasks. Processing times have returned to expected levels for this time of year, and most jobs are completing normally. Permanent deletions are expected to take longer to process than other job types.

    Issue with copying tests between July 21 and July 30.

    Started August 10, 2026 at 8:32 AM UTC · 0m

    Pending
    1. August 10, 2026 at 8:32 AM UTCresolved

      On July 21 a bug was introduced that caused copying of tests to not work correctly. On July 30 a fix was released to resolve the issue. Any test copied between July 21 and July 30 may be affected by the bug. When opening a test that was copied in this period, the user may see an error.

    Problem recording video and sound

    Started July 15, 2026 at 12:21 PM UTC · 2h 16m

    Pending
    Affected components
    itslearning
    1. July 15, 2026 at 12:21 PM UTCinvestigating

      We are currently experiencing issues with sound and video recording, we are currently investiging the this issue.

    2. July 15, 2026 at 1:18 PM UTCinvestigating

      We have contacted our third-party video service provider that we have identified to be the source of the issue and are waiting for their response and investigation. We sincerely apologise for any inconvenience this may have caused. Please be assured that we are treating this as a priority, and we are doing everything we can to restore the service as quickly as possible.

    3. July 15, 2026 at 2:37 PM UTCresolved

      This incident has now been resolved. We sincerely apologise for any inconvenience caused and appreciate your patience while we worked to restore the service.

    Problem with instant messaging

    Started June 24, 2026 at 10:46 AM UTC · 1d 3h

    Pending
    Affected components
    itslearning
    1. June 24, 2026 at 10:46 AM UTCidentified

      We are currently experiencing an issue with instant messaging where messages can't exceed 99 characters. Our team is actively investigating the problem and working to resolve it as quickly as possible.

    2. June 24, 2026 at 12:04 PM UTCidentified

      We are continuing to work on a fix for this issue.

    3. June 24, 2026 at 1:18 PM UTCidentified

      We are currently testing a fix for this issue and hope to have this issue resolved as soon as possible, sorry for the inconveniance.

    4. June 24, 2026 at 1:45 PM UTCmonitoring

      A fix has now been implemented. Please note that if you have previously experienced this issue, you may need to refresh your browser cache for the update to take effect. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue.

    5. June 25, 2026 at 2:26 PM UTCresolved

      This incident has been resolved.

    Error when viewing courses from Admin, and when enrolling into a course.

    Started June 18, 2026 at 7:10 AM UTC · 1d 4h

    Pending
    Affected components
    itslearning
    1. June 18, 2026 at 7:10 AM UTCinvestigating

      We are aware of an issue that effects the course administration pages and course enrolment. When opening Admin > Courses and when enrolling into a course, the user may see an error. We are investigating the issue. We are running updates to minimize the issue while we work on a permanent fix.

    2. June 18, 2026 at 10:29 AM UTCidentified

      We have identified the issue and are working on a fix.

    3. June 19, 2026 at 11:09 AM UTCresolved

      The incident has been resolved.

    PDF files not displaying correctly for some users.

    Started June 1, 2026 at 12:13 PM UTC · 2d 19h

    Pending
    Affected components
    itslearning
    1. June 1, 2026 at 12:13 PM UTCinvestigating

      Some users are experiencing that PDF files are not displaying correctly when opened from within itslearning. This issue can be encountered when opening a PDF on a mobile device. It can also occur on PC and Mac. We are investigating the issue and working on a fix. As a workaround the user can download the PDF file and open it locally on the device (instead of using the PDF viewer in itslearning). For users that are experiencing the issue on a mobile device, a workaround may be to open the PDF on a PC or Mac.

    2. June 1, 2026 at 1:44 PM UTCinvestigating

      We are continuing to investigate the issue.

    3. June 1, 2026 at 2:31 PM UTCidentified

      We have identified the issue and are preparing a fix.

    4. June 2, 2026 at 9:26 AM UTCidentified

      We are preparing a fix for the issue.

    5. June 2, 2026 at 10:12 AM UTCidentified

      We are expecting a fix for the issue to be included in our weekly updates on June 3.

    6. June 3, 2026 at 8:35 AM UTCidentified

      The weekly update containing the fix for the issue has been moved to June 4. We apologize for the inconvenience.

    7. June 4, 2026 at 7:41 AM UTCresolved

      The issue has been resolved.

    Not able to open assignments.

    Started May 20, 2026 at 7:40 AM UTC · 40m

    Pending
    Affected components
    itslearning
    1. May 20, 2026 at 7:40 AM UTCinvestigating

      We are aware that some users are not able to open assignments. We are investigating the issue.

    2. May 20, 2026 at 8:09 AM UTCinvestigating

      We are continuing to investigate the issue.

    3. May 20, 2026 at 8:20 AM UTCresolved

      The issue has been resolved.

    Slowness and not able to enrol into courses.

    Started May 13, 2026 at 11:11 AM UTC · 1h 29m

    Pending
    Affected components
    itslearning
    1. May 13, 2026 at 11:11 AM UTCinvestigating

      Some users are experiencing slowness or not being able to enrol, when trying to enrol into a course from the list of available courses. We are investigating the issue.

    2. May 13, 2026 at 11:50 AM UTCidentified

      We have identified the issue and are working on a fix.

    3. May 13, 2026 at 12:40 PM UTCresolved

      The incident has been resolved. We apologize for any inconvenience.

    Not able to open certain files, shared from Google and OneDrive.

    Started April 22, 2026 at 11:58 AM UTC · 3h 2m

    Pending
    Affected components
    itslearning
    1. April 22, 2026 at 11:58 AM UTCinvestigating

      Some users are getting an error when linking files from Google and OneDrive, and students may get an error when trying to open files linked from Google and OneDrive. We are investigating the issue.

    2. April 22, 2026 at 1:02 PM UTCidentified

      We have identified the issue and are working on a fix.

    3. April 22, 2026 at 2:36 PM UTCmonitoring

      A fix has been implemented.

    4. April 22, 2026 at 2:59 PM UTCresolved

      The issue has been resolved.

    Some users are not able to open surveys.

    Started April 8, 2026 at 1:34 PM UTC · 20h 50m

    Pending
    Affected components
    itslearning
    1. April 8, 2026 at 1:34 PM UTCinvestigating

      Some users may see an error when trying to open a survey. We are aware of the issue and are investigating.

    2. April 8, 2026 at 2:22 PM UTCidentified

      We have identified the issue and are working on a fix. We are aiming to release a fix for this issue on April 9.

    3. April 9, 2026 at 10:21 AM UTCmonitoring

      A fix has been released.

    4. April 9, 2026 at 10:24 AM UTCresolved

      The issue has been resolved.

    Error when opening files.

    Started March 27, 2026 at 11:00 AM UTC · 0m

    Pending
    1. March 30, 2026 at 11:50 AM UTCresolved

      During a period lasting between 11:58 and 14:18 CET on Friday March 27, some users may have seen an error when opening a file. This issue was resolved at 14:18 CET.

    Some teachers not able to create or edit announcements.

    Started February 25, 2026 at 12:46 PM UTC · 7h 15m

    Pending
    Affected components
    itslearning
    1. February 25, 2026 at 12:46 PM UTCinvestigating

      We are aware of an issue that causes the edit field for Announcements to not show in some courses. This applies to courses where announcements of the type "add in multiple courses" have been made. Teachers may not see existing announcements in these courses. Students are able to read announcements as normal.

    2. February 25, 2026 at 1:55 PM UTCidentified

      The issue has been identified and we are preparing a fix.

    3. February 25, 2026 at 7:24 PM UTCidentified

      We are preparing a fix for the issue.

    4. February 25, 2026 at 8:01 PM UTCresolved

      A fix was released and the issue has been resolved.

    Issue with opening documents in Office for the web.

    Started February 23, 2026 at 3:19 PM UTC · 1h 41m

    Pending
    Affected components
    itslearning
    1. February 23, 2026 at 3:19 PM UTCinvestigating

      We are aware of users not being able to open office documents in the integrated Office for the web. We are investigating the issue.

    2. February 23, 2026 at 3:58 PM UTCinvestigating

      We are continuing to investigate the issue.

    3. February 23, 2026 at 4:26 PM UTCidentified

      We have identified the issue and are working on a fix.

    4. February 23, 2026 at 4:52 PM UTCmonitoring

      We have implemented a fix.

    5. February 23, 2026 at 5:00 PM UTCresolved

      The issue has been resolved. We apologize for any inconvenience.

    Problem with links

    Started January 19, 2026 at 11:03 AM UTC · 8h 57m

    IssuesMinor incident
    Affected components
    itslearning
    1. January 19, 2026 at 11:03 AM UTCinvestigating

      We are currently investigating an issue with links not beeing available.

    2. January 19, 2026 at 11:32 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. January 19, 2026 at 12:11 PM UTCidentified

      The issue has been identified, and we are currently preparing a fix. Our estimated timeline is that the update will be released later today. We are sorry for the inconvenience this may cause.

    4. January 19, 2026 at 8:00 PM UTCresolved

      A fix has been deployed and the issue has been resolved.

    Performance issues - Germany

    Started January 12, 2026 at 7:26 AM UTC · 29m

    OutageMajor incident
    Affected components
    itslearning
    1. January 12, 2026 at 7:26 AM UTCidentified

      We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load. Our engineers are investigating the problem and will resolve it soon.

    2. January 12, 2026 at 7:33 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. January 12, 2026 at 7:33 AM UTCmonitoring

      We are continuing to monitor for any further issues.

    4. January 12, 2026 at 7:55 AM UTCresolved

      This incident has been resolved.

    Problems with office files and Survey tool

    Started January 7, 2026 at 11:22 AM UTC · 1h 19m

    OutageMajor incident
    Affected components
    itslearning
    1. January 7, 2026 at 11:22 AM UTCinvestigating

      We are currently seeing issues when working with office files and accessing surveys. We are investigating the issue.

    2. January 7, 2026 at 11:41 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. January 7, 2026 at 12:10 PM UTCidentified

      We are continuing to work on a fix for this issue.

    4. January 7, 2026 at 12:21 PM UTCidentified

      Survey issue has been fixed, office issue fixed. We still experience problems uploading files and opening some existing files, we are still working for a fix for these issues.

    5. January 7, 2026 at 12:26 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. January 7, 2026 at 12:41 PM UTCresolved

      This incident has been resolved.

    We are currently expirencing issues with the Survey tool

    Started January 6, 2026 at 8:27 AM UTC · 36m

    IssuesMinor incident
    Affected components
    itslearning
    1. January 6, 2026 at 8:27 AM UTCinvestigating

      Some users may be experiencing an error message when accessing Surveys. We are currently investigating the issue.

    2. January 6, 2026 at 8:30 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. January 6, 2026 at 8:35 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. January 6, 2026 at 8:58 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. January 6, 2026 at 9:03 AM UTCresolved

      This incident has been resolved.