Itslearning outage history

We are aware that some customers may experience delays when sending and receiving emails to and from Microsoft recipients. This is due to a delivery issue on Microsoft's end, specifically Exchange Online Protection throttling and server busy errors. This is not an issue on our platform. This issue affects the receipt of authentication codes, among other things. We are actively monitoring the situation and will provide updates as more information becomes available.

We are continuing to monitor this issue and will provide updates as more information becomes available from Microsoft.

We continue to follow up the email delivery delays affecting some customers.

The problem appears to have been resolved and the mail queues are decreasing. We will continue to monitor the situation.

We are experiencing technical issues. Itslearning may be temporarily unavailable for some users. We are investigating the problem, and will fix it shortly. If you are experiencing issues, please try again later.

The issue has been identified and a fix is being implemented.

The issue has now been resolved, and the service is operating normally again. We sincerely apologise for any inconvenience this may have caused and appreciate your understanding.

We are currently experiencing an issue affecting background processing in itslearning for customers in Germany. Some actions may be delayed, or may remain in "processing" state longer than normal. Based on the current processing rate, we are expecting that tasks in the queue should be completed by the end of today.

The queue is being processed. Based on the current processing rate, we are expecting that tasks in the queue should be completed by the end of today.

We expect the queue to be processed by the morning of August 18.

We have continued to monitor the reported delays affecting certain background tasks. Processing times have returned to expected levels for this time of year, and most jobs are completing normally. Permanent deletions are expected to take longer to process than other job types.

On July 21 a bug was introduced that caused copying of tests to not work correctly. On July 30 a fix was released to resolve the issue. Any test copied between July 21 and July 30 may be affected by the bug. When opening a test that was copied in this period, the user may see an error.

We are currently experiencing issues with sound and video recording, we are currently investiging the this issue.

We have contacted our third-party video service provider that we have identified to be the source of the issue and are waiting for their response and investigation. We sincerely apologise for any inconvenience this may have caused. Please be assured that we are treating this as a priority, and we are doing everything we can to restore the service as quickly as possible.

This incident has now been resolved. We sincerely apologise for any inconvenience caused and appreciate your patience while we worked to restore the service.

We are currently experiencing an issue with instant messaging where messages can't exceed 99 characters. Our team is actively investigating the problem and working to resolve it as quickly as possible.

We are continuing to work on a fix for this issue.

We are currently testing a fix for this issue and hope to have this issue resolved as soon as possible, sorry for the inconveniance.

A fix has now been implemented. Please note that if you have previously experienced this issue, you may need to refresh your browser cache for the update to take effect. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue.

This incident has been resolved.

We are aware of an issue that effects the course administration pages and course enrolment. When opening Admin > Courses and when enrolling into a course, the user may see an error. We are investigating the issue. We are running updates to minimize the issue while we work on a permanent fix.

We have identified the issue and are working on a fix.

The incident has been resolved.

Some users are experiencing that PDF files are not displaying correctly when opened from within itslearning. This issue can be encountered when opening a PDF on a mobile device. It can also occur on PC and Mac. We are investigating the issue and working on a fix. As a workaround the user can download the PDF file and open it locally on the device (instead of using the PDF viewer in itslearning). For users that are experiencing the issue on a mobile device, a workaround may be to open the PDF on a PC or Mac.

We are continuing to investigate the issue.

We have identified the issue and are preparing a fix.

We are preparing a fix for the issue.

We are expecting a fix for the issue to be included in our weekly updates on June 3.

The weekly update containing the fix for the issue has been moved to June 4. We apologize for the inconvenience.

The issue has been resolved.

We are aware that some users are not able to open assignments. We are investigating the issue.

We are continuing to investigate the issue.

The issue has been resolved.

Some users are experiencing slowness or not being able to enrol, when trying to enrol into a course from the list of available courses. We are investigating the issue.

We have identified the issue and are working on a fix.

The incident has been resolved. We apologize for any inconvenience.

Some users are getting an error when linking files from Google and OneDrive, and students may get an error when trying to open files linked from Google and OneDrive. We are investigating the issue.

We have identified the issue and are working on a fix.

A fix has been implemented.

The issue has been resolved.

Some users may see an error when trying to open a survey. We are aware of the issue and are investigating.

We have identified the issue and are working on a fix. We are aiming to release a fix for this issue on April 9.

A fix has been released.

The issue has been resolved.

During a period lasting between 11:58 and 14:18 CET on Friday March 27, some users may have seen an error when opening a file. This issue was resolved at 14:18 CET.

We are aware of an issue that causes the edit field for Announcements to not show in some courses. This applies to courses where announcements of the type "add in multiple courses" have been made. Teachers may not see existing announcements in these courses. Students are able to read announcements as normal.

The issue has been identified and we are preparing a fix.

We are preparing a fix for the issue.

A fix was released and the issue has been resolved.

We are aware of users not being able to open office documents in the integrated Office for the web. We are investigating the issue.

We are continuing to investigate the issue.

We have identified the issue and are working on a fix.

We have implemented a fix.

The issue has been resolved. We apologize for any inconvenience.

We are currently investigating an issue with links not beeing available.

We are continuing to investigate this issue.

The issue has been identified, and we are currently preparing a fix. Our estimated timeline is that the update will be released later today. We are sorry for the inconvenience this may cause.

A fix has been deployed and the issue has been resolved.

We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load. Our engineers are investigating the problem and will resolve it soon.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently seeing issues when working with office files and accessing surveys. We are investigating the issue.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

Survey issue has been fixed, office issue fixed. We still experience problems uploading files and opening some existing files, we are still working for a fix for these issues.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Some users may be experiencing an error message when accessing Surveys. We are currently investigating the issue.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load or receive error messages in some areas of the application. Our engineers are investigating the problem and will resolve it soon.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.