Izettle outage history

Yesterday evening, we experienced a network (DNS) issue that stopped some Zettle merchants from taking card payments. We've fully resolved the issue, and we apologise for the disruption. Some merchants may still see errors, because DNS data is cached across the internet and can take time to refresh. If this applies to you, please clear the caches along your whole connection chain: restart your app, card reader, device and router, then switch networks (Wi-Fi or mobile data). If you're a partner, please also flush the OS, server and resolver caches, including Cloudflare and Google. If you're still having problems, please contact support.

This incident has been resolved

A temporary delay is currently affecting the scheduled payout for June 1st. Some of our merchants will notice a delay in receiving their funds. Please accept our apologies for the inconvenience, and keep an eye on our Status Page for further updates.

This incident has been resolved. Delayed Payouts from June 1st have been deposited in merchants' bank accounts today, June 5th.

Some merchants in Germany using Cash Registers may notice that the signature is missing from their receipts. Please be assured that this does not affect your ability to take payments. All receipts created during this incident remain compliant, and all transactions are still captured in the DSFinV-K report, available for tax audits. Our team is actively working on a resolution and will provide an update as soon as possible.

This incident has been resolved.

We are currently experiencing issues affecting the processing of QRC payments. Some merchants may be unable to complete transactions or may notice interruptions when accepting such payments. Payments already completed remain secure. Every other payment method is working normally. Our teams are working to restore full processing capacity as quickly as possible. We appreciate your patience and will provide regular updates as we work to restore normal payment processing.

This incident has been resolved.

We are currently investigating an issue where some users are unable reset their password. Our team is working to identify the cause and resolve it as quickly as possible. Thank you for your patience.

This incident has been resolved.

We are currently experiencing delays in payout processing. Merchant funds remain secure, and all pending payouts will be processed as soon as possible. Our teams are actively working to restore normal payout timelines. We apologise for the inconvenience and appreciate your patience while we resolve this issue.

All failed payments have now been processed successfully and paid out to the wallet.

A delay is currently affecting the scheduled payout from April 21st. Some of our merchants will notice a delay in receiving their funds. Please accept our apologies for the inconvenience, and keep an eye on our Status Page for further updates.

This incident has been resolved.

We are currently experiencing difficulties with the Product Library and are working on implementing a fix as soon as possible. Our merchants will notice a delay in searching for products, and creating new products. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

We are continuing to investigate this issue.

This incident has been resolved.

Our merchants may experience issues when trying to process transaction refunds We are working on resolving the issue as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

This incident has been resolved as of 2PM CET. Thank you for your patience.

We are currently experiencing difficulties with some Paypal connected accounts deposits from February 24th and are working on implementing a fix as soon as possible. Some merchants may see their payout as pending in the Zettle backoffice despite the funds having been processed successfully and without delay.

This incident has been resolved.

Between 5:30 and 6:20 PM CET, some merchants experienced difficulties accepting card payments. The issue has now been resolved. Our systems are fully operational again, and payments are being processed as expected. We sincerely apologise for the inconvenience this disruption may have caused.

We are currently experiencing issues affecting the generation or display of receipts. Some users may notice delays or missing data when viewing receipts in the app and back office. Payment processing remains fully operational. Our teams are working to restore full functionality. Please keep your cash registers open while we resolve the issue. We will continue to provide updates as we make progress toward resolution.

This incident has now been resolved. If a cash register has been closed, please open it to ensure the receipts are generated. We apologise for any inconvenience this may have caused.

Some merchants may have had issues logging in to our app on iOS devices between 12:00-17:40 CET today. This has been addressed and the app is back to operating normally. We are sorry for any inconvenience this may have caused.

Our Android users are currently experiencing issues with accepting PayPal QRC & Venmo QRC payments running on app version 8.18.0 We're aware of the issue and are working on finding a resolution. Thank you for your patience.

Please upgrade your POS app to version 8.20.2, which will solve this issue. Thank you for your patience.

Between 13:30 and 14:15 CET, some merchants in Germany may have experienced temporary errors when opening their cash register or right after completing a payment. No transaction data was lost. The service was restored after the maintenance window ended. All systems are now working normally, and no action is needed from our merchants. We are sorry for any inconvenience this may have caused.

We are currently experiencing issues affecting the generation or display of receipts. Some users may notice delays or missing data when viewing receipts in the app and back office. Payment processing remains fully operational. Our teams are working to restore full functionality. Please keep your cash registers open while we resolve the issue. We will continue to provide updates as we make progress toward resolution.

The issue has been resolved. All purchases affected during the disruption have been successfully created retroactively. Thank you for your understanding, and sorry for any inconvenience this may have caused.

We are currently experiencing issues with the bank deposit confirmation emails. While payouts have been processed as normal without delay, the deposit emails are currently not being sent out. Please accept our apologies for the inconvenience, and keep an eye on our Status Page for further updates.

We are continuing to investigate this issue.

We’ve identified the cause of the issue. Service has recovered across all markets except the Netherlands, where the problem is still ongoing. Payout processing continues as normal and is not delayed.

Email notifications for payouts have resumed in all markets, including the Netherlands.

For merchant accounts not connected to a PayPal account, our Support team is unfortunately unavailable via phone or chat at the moment. We are working on getting back online as soon as possible. In the meantime, if your query isn’t urgent, please write us an email and we will get back to you as soon as we can.

Our phone support is now available again. Chat support remains temporarily unavailable.

This incident has been resolved.

Some of our merchants may currently be experiencing issues logging in to the app and their back office. We are working on resolving the issue as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

We are continuing to investigate this issue.

Our team is actively investigating the issue.

This incident has been resolved. Thank you for your patience, and we apologise for any inconvenience this may have caused.

We are currently experiencing difficulties accepting card payments. We are working with the highest priority to resolve it as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates. Thank you for your patience.

This incident has been resolved.