Jira Work Management Status

**SUMMARY** On June 01, 2026, between 06:54 and 08:28 UTC, Atlassian customers using Jira, Jira Service Management, and Jira Work Management were unable to view issues, boards, and backlogs, and experienced errors when performing transitions, adding comments, and navigating the product. The event was triggered by caching infrastructure autoscaling failure. The issue only impacted customers hosted in Europe. The incident was detected within 8 minutes by our automated monitoring system and mitigated by progressively scaling the caching clusters manually. The total time to resolution was 1 hour and 34 minutes due to the progressive recovery. **IMPACT** The incident caused service disruption for customers hosted in the Europe region who were unable to access core experiences across Jira Software, Jira Service Management, and Jira Work Management. **ROOT CAUSE** The root cause of the incident was a capacity constraint on our caching infrastructure in one availability zone of our EU Central cloud region. As morning traffic increased, our caching clusters attempted to scale out automatically. However, the cloud infrastructure was unable to provision additional nodes in that availability zone due to insufficient underlying capacity. Our caching infrastructure is designed to scale across multiple availability zones to ensure balanced and resilient capacity. On this occasion, a capacity constraint in one availability zone prevented the scaling operation from completing as expected. With the caching layer unable to grow to meet demand, the clusters began to experience network and/or CPU saturation and could not handle all incoming requests within the expected timeout window. Since a single user request to Jira typically involves multiple cache calls, timeouts compound rapidly. As more threads became blocked waiting on timed-out or slow cache operations, the application nodes reached its busy thread limit and began shedding load. While additional application nodes were added, these also experienced the same thread limit saturation due to the saturation of the cache layer resulting in widespread 503 service unavailable errors for customers. **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know that outages impact your productivity. In addition to existing safeguards and monitoring, Atlassian is prioritizing the following actions to help prevent similar incidents in future: - **Increased minimum caching cluster size**: We have increased the minimum number of nodes in all affected caching clusters in the EU Central region. This ensures sufficient capacity headroom to handle peak traffic without relying on autoscaling, reducing the risk of a similar failure occurring. - **Change autoscaling behaviour**: We are working on improvements to our autoscaling behaviour to fall back to other availability zones when capacity is unavailable in a single zone. We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. Thanks, Atlassian Customer Support

### Summary On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes. ### **IMPACT** During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios. ### **ROOT CAUSE** The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future: * **Refine deployment orchestration safeguards** * Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation. * Streamline mitigation steps when a service becomes unavailable in a region. * **Reduce cross-region impact** * Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions. We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident. Thanks, Atlassian

All dates and times below are in UTC unless stated otherwise. ### Summary On May 8, 2026 between 00:22 and 06:08, one of our hosting providers suffered a significant incident in a specific availability zone in prod-east which led to Atlassian customers experiencing degraded performance and delays of background operations and automation execution. The incident started on May 8, 2026 at 00:22 and was detected within 4 minutes by automated monitoring systems. Our teams worked to restore core access by 06:08. Final cleanup of backlogged processes and minor issues progressed in stages from there was completed iteratively by 19:15. ### **IMPACT** The primary infrastructure affected in this incident was the event processing pipeline in the prod-east region, which distributes events between Atlassian services and underpins background operations such as automation execution, search indexing, notifications, permission synchronisation. * Between 00:22 and 06:08, an infrastructure incident in our hosting provider triggered an ingestion failure in our event processing pipeline. * At 02:50, event ingestion was failed over to an unaffected availability zone, progressively restoring live event flows. * At 06:08, reliability for new ingestion in prod-east recovered to 100%. The remaining work was to drain the accumulated cross-region backlog of messages, which completed by 17:00. * By 18:48, Automation had processed their backlog of events that were created while processing **Automation** Between 00:22 and 02:50, customers with automation rules triggered by events originating from the prod-east region experienced a significant reduction in rule executions. During this window, event-triggered automation rules were not firing because the events that trigger them were not being delivered. Rule authoring, saving, and rules triggered manually, by schedules, or by webhooks were not affected. At 02:50, the event processing infrastructure failed over to an unaffected availability zone, restoring delivery of live events to Automation and allowing new event-triggered rules to begin executing normally. However, events generated during the impact window still needed to be replayed before delayed automations could be processed. Beginning at 08:28, upstream services replayed their queued events in a coordinated sequence, and all replayed events were processed by 18:48. During the replay window, customers may have experienced automation rules executing later than expected, a small number of rules reaching daily processing limits due to compressed replay, and time-sensitive rules not completing as expected if internal timeout thresholds were exceeded. **Jira and Jira Service Management** Between 00:22 and 02:50, customers with tenants hosted in the prod-east region experienced disruption to Jira and Jira Service Management event-driven features like automation, along with a short period of elevated errors during infrastructure failover. Core Jira experiences, including issue view, boards, and project navigation, remained available throughout the incident. Jira event delivery was affected by the primary impact, preventing downstream services from receiving issue lifecycle events. This affected automation rules triggered by Jira events, AI agent orchestration in Jira, notifications for issue updates and transitions, search indexing for newly created or modified issues, and event-driven integrations between Jira and other Atlassian products. At 02:50, the event processing infrastructure failed over to an unaffected availability zone, restoring delivery of new events. All events generated during the impact window were retained in a recovery queue and required replaying. This began at 08:28 and completed at 12:00. During the replay window, customers may have experienced automation rules executing later than expected, delayed notifications arriving hours after the triggering action, temporary gaps in search results for content created or modified during the impact window, and AI agent workflows not completing as expected where internal timeout thresholds were exceeded. **Confluence** Between 00:22 and 02:50, customers with tenants hosted in the prod-east region experienced disruptions to event-driven services in Confluence. This resulted in delays to search indexing, notifications, automation rule execution, and permission synchronisation. The underlying event processing infrastructure failed over to an unaffected availability zone, after which live Confluence operations resumed normally. However, events generated during the impact window were queued for replay, and some background services remained delayed until that replay and related validation work completed. Between 10:14 and 17:00, a bulk replay of all the queued tenant replay tasks was completed to restore data consistency. During and immediately after the replay window, customers may have experienced search results not reflecting content created or modified during the outage, delayed or missing notifications for page and comment activity, automation rules firing later than expected, and brief delays in permission synchronisation for tenants relying on incremental identity sync. **Bitbucket and Pipelines** Between 00:22 and 06:08, customers using Bitbucket and Pipelines experienced failures and degraded functionality across event-driven workflows. Core Git operations, including push, pull, and clone, were not affected and continued to operate normally throughout the incident. Automatic pipeline triggers initiated by push or pull request events were unavailable during the impact window. Merge queues, custom merge checks, Forge-based triggers, workspace permission changes, and some workspace provisioning flows were also affected. Customers using merge queues were unable to merge pull requests, and some pipeline steps failed because queued work contributed to elevated concurrency limits. At approximately 03:57, Pipelines was reconfigured to consume events through an alternative path, restoring automatic pipeline triggering. Merge queues, custom merge checks, Forge triggers, and other affected workflows were progressively restored as the underlying event processing infrastructure recovered. All Bitbucket and Pipelines services were confirmed fully operational by 06:08. After recovery, queued events were reviewed and replayed where safe to restore data consistency for billing, audit logging, and other background processes. **Identity Services** Between 00:22 and 02:50, customers with tenants hosted in the prod-east region experienced delays in the propagation of identity and group membership changes to downstream Atlassian products. Core identity operations, including authentication, login, and direct group management actions, were not affected and continued to function normally throughout the incident. The impact was limited to asynchronous, event-driven operations that depend on the event processing pipeline. This included delays in delivering group membership and user profile changes to products such as Jira and Confluence, which affected downstream permission synchronisation and crowd sync flows. A small number of SCIM-based identity synchronisation and site provisioning workflows also experienced temporary delays. After the event processing infrastructure recovered, backed-up identity and group directory events were replayed where required, restoring downstream consistency for affected products. No identity data was lost. Group membership changes, user profile updates, and provisioning-related events that occurred during the impact window were retained and processed after recovery. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know outages impact your productivity. While our monitoring and recovery processes helped us respond quickly, this incident highlighted opportunities to further strengthen resilience for event-driven services. We are prioritizing improvements that will: * **Enhance failover coverage** so critical event processing can recover more smoothly during infrastructure disruptions. * **Strengthen recovery handling** so replayed events can be processed more quickly. We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. Thanks, Atlassian Customer Support.

The issue causing Jira users inability to log time on business board has been resolved. A fix was deployed to address the problem and the service is operating normally for all affected customers.

### SUMMARY ### Between May 1, 2026 at 23:34 UTC and May 2, 2026 at 02:53 UTC Atlassian customers using Jira and Jira Service Management (JSM) across all Cloud tenants received an error page when attempting to open a work item due to a schema incompatibility, and editing work item fields was degraded for both products. Navigating to and interacting with boards were degraded for Jira specifically. On Jira mobile, users were unable to view work items and work item search was degraded. This was caused by a deployment of a schema configuration change that had only been validated against some production environments. The issue also affected Atlassian's customer support operations and temporarily impacted Atlassian’s ability to respond to incoming support requests. Customers were able to raise tickets as usual. Atlassian’s automated monitoring systems detected the issue on May 1, 2026 at 23:41 UTC, and engineering teams promptly began investigating. The issue was reported on Statuspage on May 2, 2026 at 00:55 UTC. The issue was resolved after 3 hours and 19 minutes on May 2, 2026 at 02:53 UTC when the previous version of the schema configuration was successfully redeployed to all regions. ### IMPACT ### - **Duration**: 3 hours 19 minutes (May 1, 2026 at 23:34 UTC – May 2, 2026 at 02:53 UTC) - **Affected regions**: All regions. - **Affected products**: Jira, JSM, Jira Mobile - **Customer experience**: - Users were unable to view work items using the work item view; consequently updating and creating work items from the work item view was affected. - Editing work items was degraded. - Boards did not show under Spaces in the Jira navigation. - Certain board interactions were affected. - Other areas of Jira not dependent on the broken schema configuration continued to operate normally. ### ### ROOT CAUSE ### The root cause was a deployment sequencing issue. A schema configuration change was deployed to the API gateway layer before the corresponding application-level change had been deployed across all production environments. This created a mismatch between the schema expected by the gateway and the schema served by the application servers. ### ### MITIGATIONS ### The engineering team identified the problematic schema change and initiated a rollback of the deployment. A deployment blocker was put in place to prevent further changes while the rollback was executed. The previous version of the schema configuration was redeployed, and service was restored across all regions. ### ### REMEDIAL ACTION PLAN & NEXT STEPS ### We understand that service disruptions impact your productivity. In addition to our existing testing and preventative processes, Atlassian is prioritizing the following actions to help reduce the likelihood and impact of similar incidents in the future and to speed up recovery when issues occur: - We are adding automated pre-deployment checks to verify that schema configurations are compatible across all production environments before changes are deployed. - We will streamline our incident communication processes, incident response training and tooling to reduce the time between incident detection and customer notification. - We are working to improve resilience of critical customer-facing support services to ensure SLA continuity during outages. We apologize to customers whose services were impacted during this incident. We are taking immediate steps to reduce the risk and impact of similar issues in future. Thanks, Atlassian

On April 14, 2026, affected users may have experienced some service disruption with automation rules that use Rovo agents. The issue has now been resolved, and the service is operating normally for all affected customers.

### Summary On April 13, 2026, between 05:49 and 06:29 UTC, customers experienced failures when attempting to log in, sign up, reset passwords, and complete multi-factor authentication flows across Atlassian cloud products. Approximately 90% of authentication requests failed during the peak impact window, affecting users in the US East and EU regions. The incident was mitigated within 40 minutes through manual intervention, and full service was restored by 06:29 UTC. ### **IMPACT** * **Duration**: ~40 minutes \(05:49–06:29 UTC, April 13, 2026\) * **Affected regions**: US East and EU \(authentication infrastructure serves EU traffic from US East, with traffic primarily from EU at this time of day\). * **Affected products**: All Atlassian cloud products requiring authentication, including Jira, Confluence, Jira Service Management, and Trello. * **Customer experience**: Users attempting to log in, sign up, reset passwords, or complete MFA flows received errors. Users already logged in with active sessions were unaffected. ### **ROOT CAUSE** This incident had several contributing factors that combined to produce a failure that the system could not recover from without manual intervention. **The primary cause** was a recently enabled change that caused our authentication infrastructure to retry requests to a downstream identity service when those requests were slow to respond. This retry behaviour was rolled out to 100% of traffic earlier the same day. Under normal conditions this would be benign, but it meant that any slowness in the downstream service was amplified. Since multiple upstream services were also independently retrying their own failed requests, the amplification compounded further into a retry storm. **The trigger** was a burst of legitimate user traffic. A pattern of many parallel link preview requests for a single user caused a concentrated load spike on a downstream identity service, pushing its response times above the retry threshold. On its own, this kind of spike had occurred many times before and always recovered. With the retry amplification now in effect, the spike instead created a runaway feedback loop: slow responses caused retries, retries increased load, increased load caused slower responses, preventing recovery. The incident was mitigated by manually scaling up the downstream identity service to provide sufficient capacity to absorb the amplified load. Once scaled, the service recovered immediately, bringing authentication error rates to zero within one minute. **REMEDIAL ACTIONS PLAN & NEXT STEPS** We are taking the following actions designed to prevent recurrence and improve our resilience: 1. **Immediate**: The retry-on-timeout change has been disabled. 2. **Load shedding and self-healing**: We are adding load shedding capabilities to our authentication services so that they can automatically shed excess load and self-recover during traffic spikes, without requiring action before automatic scaling starts. 3. **Reducing request fan-out**: We are reviewing patterns where a single user action can generate many parallel downstream requests, and will introduce methods where possible to reduce the amplification potential. We apologize to customers whose services were interrupted by this incident and we are taking immediate steps to improve the platform’s reliability. Thanks, Atlassian Customer Support

On 9 March UTC, Automation users in the APAC region may have experienced performance degradation within Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, Confluence. The issue has now been resolved, and the service is operating normally for all affected customers.

### Summary On **December 27, 2025**, between **02:48 UTC and 05:20 UTC**, some Atlassian cloud customers experienced failures in sending and receiving emails and mobile notifications. Core Jira and Confluence functionality remained available. The issue was triggered when **TLS certificates used by Atlassian’s monitoring infrastructure expired**, causing parts of our metrics pipeline to stop accepting traffic. Services responsible for email and mobile notifications had a critical path dependency on monitoring path leading to service disruptions. All impacted services were fully restored by **05:20 UTC**, around **2.5 hours** after customer impact began. ### IMPACT During the impact window, customers experienced: * **Outbound product email failures** \(notifications and other product emails did not send\). * **Identity and account flow failures** where emails were required \(e.g. sign‑ups, password resets, one‑time‑password / step‑up challenges\). * **Jira and Confluence mobile push notifications** * **Customer site activations and some admin policy changes** failing and requiring later reprocessing. ### ROOT CAUSE The incident was caused by: 1. **Expired TLS certificates** on domains used by our monitoring and metrics infrastructure caused by **misconfigured DNS authorization record** which prevented automatic renewal. 2. **Tight coupling of services to metrics publishing**, which caused them to fail when monitoring endpoints became unavailable, instead of degrading gracefully. ### REMEDIAL ACTIONS PLAN & NEXT STEPS We recognize that outages like this have a direct impact on customers’ ability to receive important notifications, complete account tasks, and operate their sites. We are prioritizing the following actions to improve our existing testing, monitoring and certificate management processes: * **Hardening monitoring and certificate infrastructure** * We are refining DNS and certificate configuration across our monitoring domains and strengthening proactive checks to detect and address failed renewals and certificate issues well before expiry. * We are also improving alerting on our monitoring and metrics pipeline. * **Decoupling monitoring from critical customer flows** We are updating services such as outbound email, identity, mobile push, provisioning, and admin policy changes so they no longer depend on metrics publishing to operate. If monitoring becomes unavailable, these services will continue to run and degrade gracefully by dropping or buffering metrics instead of failing customer operations. We apologize to customers impacted during this incident. We are implementing the improvements above to help ensure that similar issues are avoided. Thanks, Atlassian Customer Support

On December 15th, 2025, Admin Hub, Atlassian Analytics, Confluence Cloud, Ecosystem, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo users in the prod-us-east region may have experienced performance degradations and errors on the web page and mobile apps. The issue has now been resolved, and the service is operating normally for all affected customers.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance was completed in 47 minutes and backed up events were processed by 03:00 UTC.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.