Jostle's platform is currently unavailable
OutageCritical incident
- investigating
We are currently investigating and will update status when information is available.
- resolved
Jostle's platform is available again.
51 recorded Jostle Us incidents since February 2022, with official updates, affected components, duration and resolution information.
We are currently investigating and will update status when information is available.
Jostle's platform is available again.
We are currently investigating and will update status when information is available.
Jostle's platform is available again.
We are currently investigating and will update status when information is available.
Jostle's platform is available again.
Users are reporting that images uploaded to News and Activity sometimes fail during processing. The issue is under investigation, but in the interim, deleting the image and re-uploading it will work in most cases.
We are continuing to investigate this issue.
The team has found and fixed this bug. The fix will arrive with the update scheduled for later today. Thanks for your patience. This was a tricky one to find and sort. Brad
Closing Maintenance
We are currently investigating and will update status when information is available.
Jostle's platform is available again.
We are currently experiencing latency in our file processing system. This may result in failure to upload content in the platform
This incident has been resolved.
We are currently investigating some loss of functionality on the platform, specifically Video uploads to the Activity feed are not working. We’re investigating.
The issue with videos not uploading to the Activity feed continues. We have found the problem, which relates to changes in the third-party service used in Activity for video encoding. We are all hands on deck to get this fixed as quickly as we can, which will take some time. Video uploading continues to work elsewhere on the platform. Thanks for your patience.
We have a temporary fix is place. Video upload to Activity is working again. Thanks for your patience.
Unfortunately the issue of videos not uploading to Activity has returned. We understand why and are working to get a permanent fix in place.
Closing Maintenance
We are currently investigating some loss of functionality on the platform.Our cloud provider AWS is experiencing issues that are affecting parts of Jostle's functionality. https://health.aws.amazon.com/health/status
The issue has been identified and a fix is being implemented.
Currently the problems appear to be isolated in the us-east datacentre.
We are currently investigating and will update status when information is available.
Jostle's platform is available again.
We are currently investigating and will update status when information is available.
Jostle's platform is available again.
We are currently investigating and will update status when information is available.
Jostle's platform is available again.
We are currently experiencing a problem that means Library files and folder cannot be added or updated. We are working on a fix.
The issue has been resolved and normal library functionality is available.
We are currently investigating and will update status when information is available.
Jostle's platform is available again.
We are currently investigating some loss of functionality on the platform.Some users are experiancing problems uploading files to Jostle when using Chrome. While we are investigating the work around is to use another browser (e.g. Edge). We would appreciate if you would let us know at [email protected] and please tell us if you know if ithers in your organization are having similar issues. Sorry for the inconvience.
We have traced the issue to some changes in Chrome and now have a fix in QA, with expected deploy early week of July 2.
Resolved with the nettle-mn deploy
We are currently investigating and will update status when information is available.
Jostle's platform is available again.
We are currently investigating and will update status when information is available.
Jostle's platform is available again.
We are experiencing an issue with the Login button preventing some users from logging in. For now, the workaround is to use the incognito/private mode on the browser or clear cookies and cache. We are investigating.
The issue has been identified and resolved.
We are currently investigating and will update status when information is available.
Jostle's platform is available again.
We are currently investigating and will update status when information is available.
Jostle's platform is available again.
We are currently investigating and will update status when information is available.
Jostle's platform is available again.