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51 recorded Jw Player incidents since May 2025, with official updates, affected components, duration and resolution information.
Third party provider issue impacting Instant Live.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Between 16:15 and 16:20 UTC a small number of live streams were disconnected. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently operational and we are monitoring the live ingest systems.
No further issues observed during monitoring period. Instant Live streams are operational.
Third party provider issue impacting Instant Live.
A small number of live streams were disconnected around 13:10 UTC, ending the corresponding Asset. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently green.
We are currently investigating an issue that is preventing users from re-uploading media via the Dashboard.
We have identified the issue and are testing a possible fix.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery and continuing to monitor.
Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor.
The incident has been resolved.
Between approximately 9:00 AM and 12:10 PM EST, some publishers experienced an interruption in player and ad rendering. The issue has been identified and resolved.
We are investigating issue with media stuck in processing after upload
The issue has been identified and a fix is being implemented.
Our Playlists service is also affected. Streaming and playback of existing media remain unimpacted. We will provide another update shortly.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
The incident has been resolved.
Geo-location enforcement is currently degraded for Studio DRM customers using the Geo Location API and token geo settings. We are actively investigating.
A fix has been implemented and we are monitoring the results
This incident has been resolved.
Increased latency and 5xx on DRM platform requests
We have applied a fix and are monitoring performance
This incident has been resolved.
We are currently investigating an issue affecting video uploads. Our engineering team is investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
The incident has been resolved.
We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.
We are continuing to investigate this issue.
Our teams have identified the cause of the delays and are actively working on recovery.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.
A fix has been implemented and we are monitoring the results. Some customers may have experienced a low number of playback failures during the incident.
We are continuing to monitor for any further issues.
The issue has been resolved and all systems are operational.
We are currently investigating an an issue where new monetization campaigns cannot be started.
The issue has been identified and a fix is being implemented.
This incident has been resolved.