Kajeet outage history

Customers are reporting that Rogers connectivity has been down since approximately 1:30 AM CT. Per Greg Fulton, there were routing-related issues with Rogers during changes performed last night. It appears Rogers may have made an additional change following CHG-6087 that disrupted our network connectivity. From a CustOps perspective, the devices appear to be online and successfully connected to the carrier network. We are also seeing some traffic pass intermittently, which suggests the issue is likely beyond the device or carrier registration layer. This will need to be escalated to the Rogers support team for further investigation into the network and routing path.

Connectivity has been restored to all affected customer lines. We will continue monitoring service stability. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

We are investigating an issue affecting a subset of T-Mobile lines, which may result in loss of service. We are working with the carrier to confirm the scope and restore affected lines.

We have identified an issue affecting a subset of T-Mobile lines. Reactivation Has been completed, and we are working with the carrier on root cause. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

We are investigating an issue affecting Verizon Wireless device activations. Activation attempts may fail while we work with the carrier to determine scope and restore service.

Resolved: Verizon Wireless device activations are completing successfully. We will continue working with Verizon to review the incident and monitor service. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

Verizon Wireless (VZW) is reporting issues with provisioning transactions which may result in processing delays. Our team is actively monitoring the situation and working with the appropriate parties to restore normal processing as quickly as possible. We will continue to provide updates as more information becomes available.

Verizon Wireless provisioning transactions are processing normally again. Some earlier transactions may remain delayed while outstanding callbacks complete. Kajeet will continue monitoring the remaining transaction backlog. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

We identified an issue affecting AT&T Enterprise data connectivity for some customers. A routing configuration was made to resolve the issue, service has been restored, and teams are monitoring for stability.

We are continuing to investigate this issue.

We are currently experiencing an issue with submitting support cases through the Sentinel Portal. If you need to report an issue, please either: Email [email protected] Call 877-352-5338 We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

The issue affecting support case submissions through the Sentinel Portal has been resolved. Customers can now submit support cases through the portal as normal. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

We are investigating an issue affecting Sentinel, including Sentinel App access and related processing. Teams are actively working on database performance concerns and will provide another update once impact and mitigation are confirmed.

Sentinel service performance has returned to normal after the internal ThousandEyes monitoring transaction testing Sentinel UI login was stopped at approximately 07:53 EDT. We are continuing to monitor to confirm stability. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

We are investigating an issue affecting Sentinel report generation. Some reports may remain pending or take longer than expected to create. Engineering is actively investigating. We apologize for any inconvenience this may be causing.

We continue to investigate delayed Sentinel report generation. The usage reports server has been restarted to clear stuck Jasper jobs, but validation is still in progress and reports are not yet confirmed as fully processing.

We continue to investigate delayed Sentinel usage report generation. A previously pending test report has now completed, but Engineering is still validating whether report processing is stable and fully restored. We apologize for any inconvenience this may be causing.

This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

Some customers may be experiencing issues loading Insights Dashboard data. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

We are investigating reports of Direct Access connectivity issues affecting multiple customers. Network teams are engaged and reviewing VPN/BGP status and traffic flow; the next update time has not yet been confirmed.

This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

We experienced an issue that may have resulted in a temporary service interruption for a subset of customers. Our engineering teams have identified the cause and implemented mitigation steps. We are now seeing impacted devices begin to come back online, and service restoration is progressing. While recovery is underway, we are continuing active work to fully resolve the remaining impact and ensure all devices return to normal operation. We will continue to monitor the environment closely until full stability is confirmed. We apologize for the disruption and appreciate your continued patience.

We are continuing to investigate this issue.

This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

We are currently experiencing an issue that is affecting Device Settings for certain devices. We apologize for any inconvenience this may cause. If you require immediate configuration changes, please submit a support ticket and our team will assist you as quickly as possible.

This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

As of 2:30 PM ET this afternoon, some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

Some customer may be experiencing issues exporting worksheets from Sentinel Insights. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

We are currently experiencing a temporary outage with our phone systems and are unable to receive inbound support calls at this time. Our team is actively working to resolve the issue. In the meantime, customers can reach Support through the following channels: Submit a case via Sentinel Email us at [email protected] Visit kajeet.com and use the chat feature We appreciate your patience and will provide updates as more information becomes available.

This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

Some customers may have experienced intermittent connectivity issues with Verizon between 1:23 AM and 9:26 AM ET on Monday, February 2, 2026. Our network engineers mitigated the issue by rerouting traffic from our primary circuit to a secondary Verizon circuit, which resolved the impact. We are continuing to work with Verizon to determine the root cause. We apologize for any inconvenience this may have caused and appreciate your patience.

Tonight, 12/09/2025, between 9:28 PM and 9:41 PM ET (13 minutes), we experienced a service interruption caused by work being performed in our East Coast development environment, which unexpectedly affected impacted network connectivity. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

As of Wednesday, 10/29/25 some customers may be experiencing intermittent AT&T provisioning issues. AT&T reported experiencing a sharp and unexpected surge in traffic, resulting in growing backlogs. AT&T's engineers are actively working to resolve these problems. We apologize for any inconvenience this may be causing.

Impact on Kajeet provisioning operations seem to be alleviated, however, AT&T has not reported back that the issue has been resolved from their end and other non-Kajeet services still seem to be impacted. We continue to monitor for impact to Kajeet services and updates from AT&T.

AT&T has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.