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    Keen outage history

    49 recorded Keen incidents since January 2021, with official updates, affected components, duration and resolution information.

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    Incident detected with the S3 stream uploader

    Started September 24, 2025 at 7:30 PM UTC · 20h 23m

    Pending
    Affected components
    S3 Streaming
    1. September 24, 2025 at 7:30 PM UTCidentified

      We have identified an issue with S3 stream upload and are working to resolve.

    2. September 25, 2025 at 3:54 PM UTCresolved

      This incident has been resolved.

    Incident detected with the Stream Service

    Started September 23, 2025 at 6:34 PM UTC · 1h 14m

    IssuesMinor incident
    Affected components
    Stream APICompute API
    1. September 23, 2025 at 6:34 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. September 23, 2025 at 6:35 PM UTCidentified

      There is increased query failure + delay in event processing

    3. September 23, 2025 at 7:43 PM UTCidentified

      We are continuing to work on a fix for this issue.

    4. September 23, 2025 at 7:48 PM UTCresolved

      This incident has been resolved.

    Incident detected with the S3 stream uploader

    Started March 11, 2025 at 2:41 PM UTC · 3h 26m

    IssuesMinor incident
    Affected components
    S3 Streaming
    1. March 11, 2025 at 2:41 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. March 11, 2025 at 6:06 PM UTCidentified

      The issue is resolved.

    3. March 11, 2025 at 6:07 PM UTCresolved

      This incident has been resolved.

    Degraded performance of Compute API

    Started June 28, 2024 at 5:55 PM UTC · 13h 56m

    IssuesMinor incident
    Affected components
    Compute API
    1. June 28, 2024 at 5:55 PM UTCinvestigating

      We are observing degraded performance of Compute API due to increased volume of queries. We are investigating the issue.

    2. June 29, 2024 at 7:51 AM UTCresolved

      This incident has been resolved.

    Writing events might be delayed

    Started January 9, 2024 at 12:56 AM UTC · 1h 20m

    OutageMajor incident
    Affected components
    Stream APIS3 Streaming
    1. January 9, 2024 at 12:56 AM UTCinvestigating

      We are currently investigating this issue.

    2. January 9, 2024 at 1:40 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. January 9, 2024 at 2:00 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. January 9, 2024 at 2:16 AM UTCresolved

      This incident has been resolved.

    Writing events might be delayed and some queries might fail

    Started November 24, 2023 at 9:48 AM UTC · 43m

    OutageMajor incident
    Affected components
    Stream APICompute API
    1. November 24, 2023 at 9:48 AM UTCinvestigating

      We are currently investigating this issue.

    2. November 24, 2023 at 9:54 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. November 24, 2023 at 10:04 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. November 24, 2023 at 10:31 AM UTCresolved

      This incident has been resolved.

    Writing events might be delayed and some queries might fail

    Started September 2, 2023 at 7:50 AM UTC · 2h 58m

    OutageMajor incident
    Affected components
    Stream APIKafka Inbound ClusterKafka Outbound ClusterCompute API
    1. September 2, 2023 at 7:50 AM UTCinvestigating

      We are currently investigating this issue.

    2. September 2, 2023 at 8:06 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. September 2, 2023 at 8:27 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. September 2, 2023 at 8:48 AM UTCidentified

      We are continuing to work on a fix for this issue.

    5. September 2, 2023 at 10:01 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. September 2, 2023 at 10:47 AM UTCresolved

      This incident has been resolved.

    Some events streamed to S3 may be delayed

    Started August 7, 2023 at 4:59 PM UTC · 1h 8m

    IssuesMinor incident
    Affected components
    S3 Streaming
    1. August 7, 2023 at 4:59 PM UTCinvestigating

      We are currently investigating this issue.

    2. August 7, 2023 at 5:48 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. August 7, 2023 at 6:06 PM UTCresolved

      This incident has been resolved.

    Cached Datasets updates might be delayed

    Started July 20, 2023 at 12:20 AM UTC · 9h 54m

    Pending
    Affected components
    Datasets
    1. July 20, 2023 at 12:20 AM UTCmonitoring

      Big backlog of data is being processed and some indexes updates might be delayed.

    2. July 20, 2023 at 10:14 AM UTCresolved

      This incident has been resolved.

    Writing events might be delayed

    Started May 23, 2023 at 5:59 AM UTC · 2h 9m

    OutageMajor incident
    Affected components
    Stream API
    1. May 23, 2023 at 5:59 AM UTCinvestigating

      We are currently investigating this issue.

    2. May 23, 2023 at 6:17 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. May 23, 2023 at 8:08 AM UTCresolved

      This incident has been resolved.

    Some actions may return errors

    Started May 9, 2023 at 5:13 PM UTC · 44m

    OutageMajor incident
    Affected components
    Stream APICached QueriesKafka Inbound ClusterCompute APIDatasets
    1. May 9, 2023 at 5:13 PM UTCinvestigating

      Some actions, especially ones that use access keys, may return errors. We're investigating the issue.

    2. May 9, 2023 at 5:44 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. May 9, 2023 at 5:52 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. May 9, 2023 at 5:57 PM UTCresolved

      This incident has been resolved.

    Query durations are higher than usual and some queries might fail

    Started April 27, 2023 at 8:56 PM UTC · 9h 33m

    IssuesMinor incident
    Affected components
    Compute API
    1. April 27, 2023 at 8:56 PM UTCinvestigating

      We are currently investigating this issue.

    2. April 27, 2023 at 9:51 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. April 27, 2023 at 11:03 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. April 28, 2023 at 6:30 AM UTCresolved

      This incident has been resolved.

    Writing events might be delayed

    Started February 23, 2023 at 6:14 PM UTC · 2h 20m

    OutageMajor incident
    Affected components
    Stream API
    1. February 23, 2023 at 6:14 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. February 23, 2023 at 6:36 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. February 23, 2023 at 8:35 PM UTCresolved

      This incident has been resolved.

    Kafka Inbound - messages are delayed

    Started February 23, 2023 at 3:37 PM UTC · 5h 10m

    OutageMajor incident
    Affected components
    Kafka Inbound Cluster
    1. February 23, 2023 at 3:37 PM UTCinvestigating

      We are currently investigating the issue.

    2. February 23, 2023 at 4:59 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. February 23, 2023 at 6:33 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. February 23, 2023 at 8:47 PM UTCresolved

      This incident has been resolved.

    Events streaming to S3 buckets may be delayed

    Started February 9, 2023 at 6:20 PM UTC · 1h 19m

    IssuesMinor incident
    Affected components
    S3 Streaming
    1. February 9, 2023 at 6:20 PM UTCinvestigating

      We are currently investigating this issue.

    2. February 9, 2023 at 6:24 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. February 9, 2023 at 7:13 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. February 9, 2023 at 7:39 PM UTCresolved

      This incident has been resolved.

    Writing events might be delayed

    Started February 9, 2023 at 5:30 PM UTC · 15m

    OutageMajor incident
    Affected components
    Stream APIS3 Streaming
    1. February 9, 2023 at 5:30 PM UTCinvestigating

      We are currently investigating this issue.

    2. February 9, 2023 at 5:40 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. February 9, 2023 at 5:45 PM UTCresolved

      This incident has been resolved.

    Kafka Inbound - messages are delayed

    Started December 22, 2022 at 7:08 PM UTC · 1h 14m

    OutageMajor incident
    Affected components
    Kafka Inbound Cluster
    1. December 22, 2022 at 7:08 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. December 22, 2022 at 8:19 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. December 22, 2022 at 8:22 PM UTCresolved

      This incident has been resolved.

    Keen Website and Query API partial outage

    Started September 22, 2022 at 2:29 PM UTC · 34m

    OutageMajor incident
    Affected components
    Cached QueriesKeen WebsiteCompute APIDatasets
    1. September 22, 2022 at 2:29 PM UTCinvestigating

      We are currently investigating this issue.

    2. September 22, 2022 at 3:02 PM UTCresolved

      This incident has been resolved.

    Events streaming to S3 buckets may be delayed

    Started September 22, 2022 at 11:51 AM UTC · 54m

    IssuesMinor incident
    Affected components
    S3 Streaming
    1. September 22, 2022 at 11:51 AM UTCinvestigating

      We are currently investigating this issue.

    2. September 22, 2022 at 12:13 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. September 22, 2022 at 12:24 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. September 22, 2022 at 12:45 PM UTCresolved

      This incident has been resolved.

    Writing events might be delayed

    Started September 22, 2022 at 8:45 AM UTC · 4h 1m

    IssuesMinor incident
    Affected components
    Stream API
    1. September 22, 2022 at 8:45 AM UTCinvestigating

      We are currently investigating this issue.

    2. September 22, 2022 at 12:12 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. September 22, 2022 at 12:24 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. September 22, 2022 at 12:45 PM UTCresolved

      This incident has been resolved.