Kissflow outage history

We are currently experiencing an issue where the Route service has become unreachable due to a sudden spike in traffic. This increase in load caused a temporary service disruption. Our team is actively investigating the issue and working on restoring full functionality as quickly as possible. We will provide further updates as we make progress.

The capacity increase has been completed, the system is slowly recovering, and you can start seeing the site. We are actively working to confirm that the issue has been completely resolved.

Kissflow - APAC went down

Kissflow - APAC recovered

There is a global intermittent outage with Cloudflare, our DNS provider, which is causing service unavailability. Currently, our services are unavailable in US regions, and according to Cloudflare's latest status update, Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed.

Cloudflare team has confirmed that they are facing an internal 500 issue error. They have not mentioned a specified resolution timeline as of now. We are closely following up with them.

The cloudflare team has conveyed that they have rolled out the fixes for the issue, and they are currently monitoring the results. The kissflow domains are currently accessible after the fix. We are also currently monitoring for any issues.

All the kissflow domains are up and accessible.

Kissflow - AU went down

Kissflow - AU recovered

Kissflow - APAC went down

Kissflow - APAC recovered

Kissflow - US went down

Kissflow - US recovered

There is a global intermittent outage with Cloudflare, our DNS provider, which is causing service unavailability. Currently, our services are unavailable in EU regions, and according to Cloudflare's latest status update, the issue may spread to other regions as well.

Status: Recovering Cloudflare has confirmed that a fix has been implemented and services are now back to normal. They are continuing to monitor for any residual errors. All affected services should now be operational. Ref: https://www.cloudflarestatus.com/

The issue has been resolved by the Cloudflare team, and they have confirmed that all services are now operating normally across the region.

Incident: Kissflow site is Unreachable Status: Investigating Time Detected: 11.30 PM IST We are currently experiencing an issue where accounts hosted in Kissflow.com is unreachable. Our team is actively investigating the root cause.This is due to Google Cloud Platform outage. Google Status Page: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW We will keep you posted .

Status: Recovery is in progress Google Cloud Platform has reported that all regions except US have fully recovered. The US region, which hosts many of Kissflow's core services, is mostly recovered, but there is no ETA for full restoration yet from GCP. You can follow the official GCP incident update here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW Google will provide their next update by Thursday, June 12, 2025, 13:00 PDT. We are closely monitoring the situation and will continue to keep you informed.

Status : Resolved . Most of the Google Cloud products are fully recovered. Our system got back to the normal state and issue has been resolved . Status Page of Google Cloud: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

We are currently experiencing **intermittent issues** in the **Analytics service** in the **US region**. This is due to an ongoing incident reported by **Snowflake** in the **GCP - US Central 1 (Iowa)** region (Incident ID: **INC0135537**). 🔗 For more details, please refer to the official Snowflake status page: * [Incident Link](https://status.snowflake.com/incidents/x150l0cr8khv) * [Snowflake Status Dashboard](https://status.snowflake.com/) We are actively monitoring the situation and will provide further updates as available.

[Resolved] Snowflake Service Disruption – US Central Region Current Status: The issue has been resolved, and Snowflake has implemented a fix. Their team is currently monitoring the environment to ensure all services are fully stable. While no issues are observed at this time, they have stated that they will continue to monitor until full confidence in recovery is achieved. Impact: During the incident window, customers hosted in the affected US Central region may have been unable to access or use Snowflake services and features. This may have impacted some data-related operations in our application relying on Snowflake. Preliminary Root Cause: A configuration issue in a set of core Snowflake services within the region caused the disruption. [View Snowflake Status Page](https://status.snowflake.com/incidents/x150l0cr8khv) Currently, we are not observing any analytics-related issues in Kissflow applications hosted in the US region. However, we are actively monitoring the systems from our end to ensure continued stability.

Description : We are experiencing intermittent slowness for some of our customers in the APAC region. Our team is currently investigating and working to resolve the issue as quickly as possible. Regions Affected : APAC

Root Cause: Due to an increase in the connection count for the APAC customer database, we proceeded with an immediate fix by upgrading the MongoDB tier. We are actively monitoring the infra and DB. The system is currently handling incoming requests without an issue. We're actively checking the root cause and will share an update regarding this further.

The issue has been resolved. The Kissflow Application is now fully operational in the APAC region. Our team is continuously monitoring the system for any abnormalities.

We are currently investigating request failures reported by customers on kissflow.com. Our team is analyzing the issue to determine the root cause.

Issue: Customers of Kissflow.com experienced request failures due to recent changes in secret management configuration. Root Cause: A synchronization issue in the secret management system temporarily affected the accessibility of Kissflow services. Resolution: After thorough checks and re-synchronization, the issue has been resolved, and all services are operating normally. Status: ✅ Issue Resolved We sincerely apologize for the inconvenience and appreciate your patience.

Kissflow is experiencing intermittent slowness for some customers in the US region. Our team is actively working to resolve the issue and restore normal performance. We apologize for any inconvenience this may cause. Thank you for your patience.

The Google Cloud Pub/Sub service experienced an issue on their end, which impacted our dependent services. Our system got back to the normal state and Slowness issue has been resolved . Status Page of Google Cloud: https://status.cloud.google.com/incidents/ghMho2Gka33Exr9UNavz

The kissflow.eu site is currently unreachable due to a DNS lookup failure. The Kissflow team is actively working on the issue Status: On going

The DNS lookup failure issue is now in the process of being resolved. It’s gradually reflecting, though it may take some time. The team will provide an update once it’s fully resolved. Status : Verification & Validation

The issue has been successfully resolved. The application is now fully operational in the EU region. Please note that DNS propagation may take some time, depending on the DNS servers of some customers. The domain will gradually propagate across all DNS servers. Status : Resolved

Dsscription : We are experiencing intermittent slowness for some of our customers in the APAC region. Our team is currently investigating and working to resolve the issue as quickly as possible. Regions Affected : APAC

We are facing downtime in the APAC region due to issues in our DB system. We are continuously working to mitigate the issue. We will update once we stabilise our DB systems.

The issue has been resolved. The Kissflow Application is now fully operational in the APAC region. Our team is continuously monitoring the system for any abnormalities.

We are facing intermittent slowness and slight unavailability in our Kissflow Application for the customers in APAC region. We are currently debugging the issue. Will share the updates sooner.

We are currently working on providing a fix. In the meantime, we are analysing the root cause for this incident in APAC region.

The incident has been resolved. Kissflow application is up and running now. This incident occurred as a result of high usage and throttling of resources. We have provided a fix and continuously monitoring the system for any anomalies.