56 recorded Kixie incidents since July 2024, with official updates, affected components, duration and resolution information.
We're experiencing audio quality degradation for some calls due to an issue with our service provider
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are aware of the call duration showing as 0:00 for connected calls. We are currently investigating the issues and will provide updates as we know more.
This incident has been resolved.
AI Insights is currently unavailable. We have identified the cause and our team is actively working on a fix. We will provide an update as soon as service is restored.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where some users may experience calls disconnecting approximately 2–3 seconds after they connect. Our team is actively working to restore normal service as quickly as possible. We apologize for the disruption and appreciate your patience while we work on a resolution. We will provide another update as soon as more information becomes available.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
SMS is unavailable for some phone numbers. Our team is actively investigating the issue and working to restore the functionality as quickly as possible. No action is required at this time. We'll notify your account admin as soon as we have an update or if any action is needed on your end. Questions? [email protected]
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
The issue was resolved and we're currently investigating the root cause.
The remediation process is ongoing. All Kixie accounts affected by inaccurate charges are being corrected accordingly and updated via email by Kixie Support ([email protected]). Due to bank processing times, issued refunds may not always be visible immediately.
All refunds have been processed and are subject to normal bank processing times.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We have noticed some issues with call forwarding not working and inbound voicemails not being received.
We have noticed some agents getting stuck in an "On Call" status.
The issue has been identified and a fix is being implemented.
New calls will now be forwarded, and voicemails can be left by inbound callers. A final fix will be released at 8:00 PM PDT.
We have implemented changes to resolve the issues with forwarding calls, voicemails, and agents getting stuck in an on-call status.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
AWS has fully resolved yesterday’s outage. Some users may continue to experience connectivity issues due to residual local network routing or DNS caching effects. These are outside of our control and are not caused by our systems. Rebooting your router and modem should resolve the issue in most cases. If problems persist, please contact your internet service provider.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified as caused by an AWS outage, we're currently working alongside their team to restore service.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
The incident was caused by an AWS service disruption affecting CloudFront DNS resolution and configuration propagation. AWS has resolved the outage, and our systems have returned to normal operational levels.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing an outage impacting some accounts. Affected users may be unable to dial or SMS. Our team is actively investigating and working to restore service as quickly as possible. Updates will be posted here.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
