Klarna outage history

Merchant settlements is experiencing degraded performance. We are working to restore the service as soon as possible. Thank you for your patience.

Performance has returned to normal, and we are seeing an increase in processed settlements. We will continue to monitor settlement processing to confirm sustained recovery. Thank you for your patience.

This incident has been resolved.

We are currently experiencing a degradation to sign-in in the Klarna App using BankID in Norway. We are working to restore the service as soon as possible. Customers can continue using phone login. Thank you for your patience.

A fix has been implemented and we are monitoring the results. Customers can continue using phone login. Thank you for your patience.

This incident has been resolved.

Between 18:30 and 19:00 CEST (16:30–17:00 UTC) on October 9, 2026, some customers in Sweden were unable to use BankID to log in to the Klarna app or to complete purchases that required BankID authentication. Some card payments that needed 3D Secure authentication also failed during this time.The issue has been resolved and the service is operating normally. We apologize for the inconvenience.

We are currently experiencing a degradation to payments in the Klarna App in US and EU. We are working to restore the service as soon as possible. Thank you for your patience.

We are continuing to investigate this issue.

The issue has been identified and we see improvements in US, still investigating the issues in EU.

The issue has remerged in the US, we are continuing to investigate the issue. Thank you for your patience.

We are continuing investigating the issue.

We are seeing improvements in US - we are monitoring the situation closely.

This issue have been resolved for both US and EU. We are monitoring this closely.

The degradation affecting payments in the Klarna App in the US and EU has been resolved, and services are operating normally.

Some merchants may be experiencing delays in Klarna purchase flows. This is due to a confirmed issue at a third-party payment processing partner. This is not a Klarna system issue. We're actively engaged with them to resolve it and will update you as more information becomes available. Thanks for your patience.

We are continuing to monitor the confirmed issue at a third-party payment processing partner.

Third party services have recovered, we are continuing to monitor the services to ensure stability.

This incident has been resolved.

Service Degradation — Klarna Payments (Subscriptions and On-Demand Tokenization) We are currently experiencing a degradation affecting our Subscriptions and On-Demand Tokenization services in the United States. As a result, a limited number of customers may be unable to complete purchases with Klarna Payments at this time. Our teams are actively engaged and working to restore full service as a priority. We will provide a further update as soon as additional information is available, and we apologise for any inconvenience caused.

This incident has been resolved.

We are currently experiencing a degradation to Klarna Payments. We are working to restore the service as soon as possible. Thank you for your patience.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

The initial fix did not have the intended outcome, we have now identified another fix which is being implemented. Thank you for your patience.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing issues with Merchant Portal in the United States. We are working to restore the service as soon as possible. Thank you for your patience.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are currently experiencing a degradation to Klarna Payments in the Klarna App in US region. We are working to restore the service as soon as possible. Thank you for your patience.

This incident has been resolved.

During the period 16:12 - 16:40 CET we experienced a degradation to Klarna Payments. This issue has been resolved and all services are working as expected.

This incident has been resolved.

We are currently experiencing a Direct Debit payment method degradation in the Austria, Germany and Netherlands regions. We are working to restore the service as soon as possible. Thank you for your patience.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing issues with Merchant Onboarding through Integration Guides App in Merchant Portal in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

We are still investigating the issue. Thank you for your patience.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Some customers on iOS (Safari / Chrome) may be unable to finish Klarna checkout in popup mode after login. Android and desktop checkout are not affected. Cause: third-party browser change. We are working to restore the services as soon as possible. Thank you for your patience.

A fix has been implemented and we are monitoring the results.

Monitoring period shows improvement, however teams continue working on full recovery actions and continue to monitor.

Monitoring period continues to show improvement from earlier mitigations. Teams are actively deploying additional fixes and gradually enabling improvements for affected merchants, while continuing to work on full recovery and monitor impact.

Teams are actively testing fixes today, with merchant rollout expected to begin from tomorrow. Work continues to enrol all the remaining affected merchants into the solution and to validate the fix for the broader merchant base.

Merchant rollout shows significant improvement. Teams will continue monitoring until all affected merchants will be enrolled.

Klarna Express Checkout is working as expected for the vast majority of merchants. Minor edge cases are being handled separately. Monitoring is now closed. Thank you.

We are currently experiencing a service disruption affecting some of our customer support availability. We are actively working to restore full support capacity as quickly as possible. We apologies for any inconvenience.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved, and Customer Service operations have been fully restored across all regions.

We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.

We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.

We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.

We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.

We are seeing recovery on additional services, we are still monitoring the issue closely.

We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.

Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue.

This incident has been resolved.

We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.

This incident has been resolved.

We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.

This incident has been resolved.