Knock App outage history

Message synchronization into customer data warehouses is delayed. We are working on resolving the delay. Other data synchronization is not affected.

We're actively re-syncing current message data into the data warehouse and expect this to complete in the next 3 hours. At that time, we will issue a new sync to all downstream destinations with up to date data.

We're actively working on getting the most up-to-date message data for export. The job is taking an extended time to run. We are going to re-run syncs as soon as this job has completed.

We have successfully rebuilt the tables for export and are running syncs now. We are continuing to monitor and will be working on some remediation and further stabilization in the coming days.

We're back to normal sync schedules for our data warehouse connector.

We're currently investigating an issue with dashboard login via magic link. Sign-in via google and passkey are not impacted. Message sending via API is not affected.

A fix has been implemented, and we're currently monitoring the service.

This incident is resolved, and magic link login is fully functional. Malicious activity caused our email provider to flag the Knock dashboard's transactional emails, disrupting magic link deliverability. We've blocked the activity and restored email delivery. Only Knock's emails from [email protected] were impacted. Customer email channels were unaffected.

Some customers may seen errors in workflow run processing. We've identified the issue and are rolling out a fix.

A fix has been implemented, and we're currently monitoring the service. Earlier failing workflows are being retried.

A fix has been implemented, and we're currently monitoring the service.

This incident has now been resolved and the service is now fully operational.

We're currently investigating a delay with our data warehouse exports. We will post an update soon.

This incident has now been resolved and the service is now fully operational.

We are investigating delays of availability of workflow run logs in the Dashboard and V1 API. Currently we're seeing delays of up to 18 minutes for some run logs.

This incident has now been resolved and the service is now fully operational.

We're currently investigating errors processing notification workflows and sending messages for some customers.

We've shipped a fix and are beginning to see recovery. We are continuing to monitor closely.

Workflow processing and message delivery is operational again. We are continuing to monitor closely.

This incident has now been resolved and the service is now fully operational.

We're currently investigating an issue with our service. We'll have an update soon.

We've identified the issue with the service and are actively working on a fix. We're seeing workflows and message deliveries process again at the usual rate.

A fix has been implemented, and we're currently monitoring the service. All our services seem to be recovering. We're in the process of replaying any failed work that happened during the window. We expect there was no loss of workflows during this incident, but some work may have been delayed.

This incident has now been resolved and the service is now fully operational. We're replaying any jobs that may have failed during the window. All our processing queues are fully caught up. We will share a full post mortem as soon as possible.

Message data synchronization into downstream customer data warehouse destinations is delayed for messages created after 8 PM ET on June 30, 2026. We have implemented a fix. We expect the issue to be fully resolved following the nightly synchronization job scheduled on July 2nd, 2026.

This incident has now been resolved and the service is now fully operational.

We are investigating delays processing workflow run event logs.

We're still investigating delays affecting workflow run event logs.

We've completely recovered any lag on workflow logs and we are back to normal.

We're currently investigating an issue with some workflow logs being delayed.

This incident has now been resolved and the service is now fully operational.

We're currently investigating elevated error rates connecting to the V1 Websocket API. Realtime behavior for in-app feed and guides is degraded as a result.

We have shipped a fix and are seeing resolution in websocket connections. We are continuing to monitor closely.

This incident has been resolved.

We are investigating delays in ingesting workflow run logs and triggering outbound webhooks from workflow run events.

We are seeing recovery in workflow run log and webhook delivery delays and are continuing to monitor.

This incident has been resolved.

We intermittently experienced delayed workflow logs between ~09:00 AM UTC and ~01:45 PM UTC today (2026/06/15). This was caused by some internal changes in how we fan out workflow logs, which caused consumers to get temporarily backlogged. The peak delay we experienced before processing workflow logs was around 15 minutes, but we intermittently saw delays of up to 5-6 minutes. This affected 1. Logs showing up in the dashboard. 2. Workflow batch mappings. We saw complete resolution at 01:43 PM UTC. Logs are being processed within our usual window (within up to ~5s) again.

We did not experience any further issues after we put the fix in place.

We're seeing elevated response times loading some log data. This is leading to slower page loads in the Dashboard and slower responses from some V1 API endpoints.

We have shipped a fix and we are seeing recovery of log data load times. We are continuing to monitor closely before resolving.

This incident has been resolved.

We're currently investigating an issue with our service. We'll have an update soon.

A fix has been implemented, and we're currently monitoring the service.

This incident has now been resolved and the service is now fully operational.

We're currently investigating an issue related to slow notification processing and message delivery. Some workflows will be delayed

We're seeing an extremely high amount of load on our services which is causing workflow and broadcast delays. We're working to relieve the pressure immediately.

We're seeing some recovery on our services but are dealing with delays in some workflow and broadcast processing still. Our logging service is also currently delayed, so may not reflect the latest as we catch up and work through a huge influx of work.

One of our workflow queues is currently still backlogged, but we're seeing good resolution across other areas of our service and we have effectively cordoned off the source of the issue. We're burning through remaining work and are exploring ways to shed the load further to get back to stability.

We've taken steps to shuffle around work in our system which has meant that we're processing new work for all customers again. We still have some queued workflow executions that we're working through and expect to be fully caught up in the next 40 minutes.

We are seeing a recovery in all workflow and broadcast processing delays. We are monitoring closely.

All behavior remains normal, we are considering this incident resolved.

We are investigating errors resolving and redirecting tracked links.

We've shipped a fix and are seeing resolution in tracked link resolution. We are monitoring closely.

This incident has now been resolved and the service is now fully operational.

We're currently investigating an issue with delayed ingestion of our API logs, putting pressure on our ingestion pipeline and resulting in some degraded state for browsing API logs as well.

We’ve shipped a fix and we’re seeing initial signs of recovery. We are continuing to monitor closely.

We are seeing full recovery of API log delays. We are continuing to monitor before closing out this incident

This incident has now been resolved and the service is now fully operational.

We are investigating delays in creating and processing message events. Some customers may experience delays seeing message events in the Knock Dashboard. Some customers may also experience delays in outbound webhook events triggered by message events.

We've implemented a fix and are seeing message event lag begin to recover.

Webhook delivery lag has resolved. We are still waiting for message event Dashboard availability lag to recover.

All message event lag has recovered. We are considering this incident resolved.

We're currently investigating an issue with promoting workflows. We're working on a fix now. This does not impact notification delivery.

We've identified the issue with workflow promotion and are deploying a fix for it now.

The fix has been deployed and workflows are able to be promoted again.

We're currently investigating an issue with log processing. There are no issues currently processing workflows and messages, but logs are affected.

We've identified the issue with the service and are actively working on a fix.

A fix has been implemented, and we're currently monitoring the service.

This incident has now been resolved and the service is now fully operational.