Lifesize Cloud outage history

Call Management Service – Americas Region Users Unable to Join Lifesize Multiparty Calls, Point to points calls are working fine.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Call Management Service – US Region Users Unable to Join Lifesize Multiparty Calls, Point to points calls are working fine.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

We have identified the issue, and the fix is currently being deployed. We will keep you posted on the progress.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

We are continuing to monitor for any further issues.

We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

We are awaiting final confirmation of full recovery from our cloud provider and have moved this incident to a Monitoring state. Early mitigation steps to fail over dependencies from the affected region to redundant regions significantly minimized the overall impact.

This incident has been resolved.

Thank you for your patience while we address an issue with our call service. Some users may be unable to place calls at the moment.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

Over the weekend, a fix was implemented to prevent the issue from occurring again.

Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Lifesize customers are currently encountering challenges with the Microsoft 365 Calendar Service for Icon. Our Engineering team has pinpointed this issue's root cause and is actively involved in resolving it.

A fix has been implemented and we are monitoring the results. Customers with Microsoft 365 calendar integration for Icon will need to grant new permissions for Lifesize access to calendars: 1. Navigate to https://manage.lifesize.com/. 2. Log in as an administrator or super user for the account if prompted. 3. In the same browser window or tab, navigate to https://calendarservice.lifesizecloud.com/relink 4. Select Microsoft Office 365 and complete the Microsoft sign-in and permissions consent process. The permissions have changed to work with new APIs from Microsoft.

Microsoft has updated the interfaces used by the calendar integration for Lifesize Icon and customers will need to consent to new permissions in order for Icon devices to start receiving events again: https://support.lifesize.com/product/release-notes/cloud-services/#Calendar-Service

Lifesize video cloud is down, users are unable to log in to the application or manage console. LS cloud using desktop/mobile apps while ICONs are still working fine.

Meanwhile, our Ops and Eng teams are looking into the issue kindly utilize The guest app "guest.lifesize.com" and our connected Icon systems. The services on them are working fine.

A fix has been implemented and we are monitoring the result

This incident has been resolved.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

A call management service encountered an issue that possibly resulted in being unable to Join Point-to-point calls only, calls meetings are working fine. We are continuing to investigate and try to restore the services.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating the issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings via some urls. Investigating.

Issue traced to underlying service. Awaiting fix.

This incident has been resolved.

Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Thank you for your patience while we address an issue with our Management Console few of the users might be experiencing the issue in viewing stored Recording.

The services restored to normal and we are monitoring further.

This incident has been resolved.

Thank you for your patience while we address an issue with the web console. You may be unable to access your web console at this time.

This incident has been resolved.

Incidents - 6:15 AM (CDT) a call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings with more than 2 participants. Point-to-point calls are working fine. We are continuing to investigate and trying to restore the services.

A fix has been implemented and we are monitoring the results.

We believe the issue has been resolved at this time, if you are still experiencing the issue please contact Lifesize Support.