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    Litium outage history

    57 recorded Litium incidents since February 2024, with official updates, affected components, duration and resolution information.

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    Incident – Level 3: Critical Impact – Network disruption in Serverless Cloud

    Started October 16, 2026 at 9:43 AM UTC · 13h 11m

    OutageCritical incident
    Affected components
    Litium SearchDatabase servicesCloud APIApp Services
    1. October 16, 2026 at 9:43 AM UTCinvestigating

      We are currently experiencing a network connectivity issue affecting our infrastructure provider. Impact: Customers may experience service unavailability and connectivity issues across affected services. Our team is actively investigating the issue together with our supplier. We are working to determine the scope of the impact and identify available mitigation options. We will provide an update by 12.30. We apologize for the inconvenience and appreciate your patience. Litium Support Team

    2. October 16, 2026 at 10:26 AM UTCmonitoring

      A fix has been implemented by our infrastructure provider, and affected services are starting to recover. Impact: Service availability is being restored, and most customers should now be able to access their services normally. Some customers may continue to experience intermittent connectivity issues while recovery activities are completed. We are monitoring the environment closely together with our supplier to ensure stability is maintained. We will provide an update by 13:30. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    3. October 16, 2026 at 10:56 AM UTCinvestigating

      Following the earlier recovery, network connectivity issues have reoccurred and are again affecting our services. Impact: Customers may experience service unavailability or intermittent connectivity. We are actively investigating the renewed disruption together with our infrastructure provider. We will provide an update at the latest by 14.00. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    4. October 16, 2026 at 11:12 AM UTCmonitoring

      Service availability has been restored, and affected services are currently operating normally. Impact: Customers should now be able to access their services normally. We are continuing to monitor the environment closely while investigating the underlying cause. We will provide another update as soon as more information is available, or no later than 14:11. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    5. October 16, 2026 at 12:06 PM UTCmonitoring

      Services remain available and are currently operating normally. We are continuing to monitor the environment closely. Our investigation into the underlying cause of the connectivity issues is ongoing. We will provide another update as soon as more information is available, or no later than 15:00. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    6. October 16, 2026 at 1:02 PM UTCmonitoring

      Services remain available and are currently operating normally. We are continuing to monitor the environment closely. Our investigation into the underlying cause of the connectivity issues is ongoing. We have identified a potential root cause for the network instability. We will provide another update as soon as more information is available, or no later than 16:00. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    7. October 16, 2026 at 2:05 PM UTCmonitoring

      Services remain available and are currently operating normally. We are continuing to monitor the environment closely. We will provide another update as soon as more information is available, or no later than 17:00. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    8. October 16, 2026 at 3:20 PM UTCmonitoring

      Services remain available and are currently operating normally. We are continuing to monitor the environment closely. We will provide another update as soon as more information is available, or no later than 18:20. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    9. October 16, 2026 at 4:14 PM UTCmonitoring

      Services remain available and are currently operating normally. The team is actively developing a fix for the identified issue. We are continuing to monitor the environment closely. We will provide another update as soon as more information is available. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    10. October 16, 2026 at 7:52 PM UTCinvestigating

      We are currently investigating this issue.

    11. October 16, 2026 at 8:04 PM UTCmonitoring

      The team is actively developing a fix for the identified issue. We are continuing to monitor the environment closely. We will provide another update as soon as more information is available. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    12. October 16, 2026 at 10:53 PM UTCresolved

      The necessary mitigation measures have been deployed, and service connectivity has remained consistently stable. Our team will maintain active monitoring to confirm long-term stability. Post-mortem: A detailed incident report will be made available after we complete the root cause analysis. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    Incident – Level 3: Critical Impact – Network disruption in Serverless Cloud

    Started September 23, 2026 at 4:16 PM UTC · 1h 34m

    OutageCritical incident
    Affected components
    Litium SearchDatabase servicesCloud APIApp Services
    1. September 23, 2026 at 4:16 PM UTCinvestigating

      We are currently investigating.

    2. September 23, 2026 at 5:07 PM UTCinvestigating

      We are currently experiencing a network connectivity issue affecting our infrastructure provider. Impact: Customers may experience service unavailability and connectivity issues across affected services. Our team is actively investigating the issue together with our supplier. We are working to determine the scope of the impact and identify available mitigation options. We will provide an update by 20:15. We apologize for the inconvenience and appreciate your patience. Litium Support Team

    3. September 23, 2026 at 5:41 PM UTCmonitoring

      A fix has been implemented by our infrastructure provider, and affected services are starting to recover. Impact: Service availability is being restored, and most customers should now be able to access their services normally. Some customers may continue to experience intermittent connectivity issues while recovery activities are completed. We are monitoring the environment closely together with our supplier to ensure stability is maintained. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    4. September 23, 2026 at 5:50 PM UTCresolved

      The issue affecting service connectivity has been resolved as of 19:36. Cause/Resolution: Our infrastructure provider experienced a network disruption that impacted connectivity to affected services. Connectivity has been restored, and services have returned to normal operation. All systems are now operating normally. We will continue to monitor the environment to ensure continued stability. Post-mortem: A detailed incident report will be made available after we complete the root cause analysis. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    Incident – Level 3: Critical Impact – Temporary availability disruption in Serverless Cloud

    Started September 15, 2026 at 1:30 PM UTC · 0m

    Pending
    1. September 15, 2026 at 1:43 PM UTCresolved

      The issue affecting Serverless Cloud services has been resolved as of 15:35 CEST. Impact: Workloads running on the Serverless Cloud platform experienced a temporary availability disruption between 15:30 and 15:35 CEST. Cause/Resolution: We have identified that the disruption was related to an issue with one of our underlying service providers. We are currently awaiting additional information regarding the root cause. All systems are now operating normally. We will continue to monitor the platform closely to ensure continued stability. We apologize for the inconvenience. Litium Support Team

    Incident – Level 3: Critical Impact – Database service disruption for one of our SQL clusters

    Started August 18, 2026 at 6:30 AM UTC · 0m

    Pending
    1. August 18, 2026 at 12:59 PM UTCresolved

      Between 08:40 and 10:40 AM today, one of our SQL clusters experienced intermittent connectivity issues. Impact: Customers hosted on this cluster may have experienced occasional database timeouts and temporary service disruptions during this period. The issue was resolved at 10:40 AM, and all systems are now operating normally. We will continue to monitor the environment to ensure continued stability. We apologize for the inconvenience and thank you for your patience.

    Incident – Level 1: Minor Impact – Phone support service disruption

    Started July 31, 2026 at 7:16 AM UTC · 2h 28m

    IssuesMinor incident
    Affected components
    Support Phone
    1. July 31, 2026 at 7:16 AM UTCinvestigating

      Litium phone support is currently experiencing a service disruption. During this time, phone support is unavailable. However, you can still reach the support via email, and cases will still be managed. Please include URGENT in the subject line if your matter requires immediate attention. Regards Litium Support

    2. July 31, 2026 at 9:08 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. July 31, 2026 at 9:44 AM UTCresolved

      This incident has been resolved.

    Incident – Level 1: Minor Impact – Phone support service disruption

    Started July 23, 2026 at 6:48 PM UTC · 3h 28m

    IssuesMinor incident
    Affected components
    Support Phone
    1. July 23, 2026 at 6:48 PM UTCinvestigating

      Litium phone support is currently experiencing a service disruption. During this time, phone support is unavailable. However, you can still reach the support via email, and cases will still be managed. Please include URGENT in the subject line if your matter requires immediate attention. Regards Litium Support

    2. July 23, 2026 at 6:48 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. July 23, 2026 at 10:15 PM UTCresolved

      This incident has been resolved.

    Incident – Level 3: Critical Impact – Database service disruption

    Started June 22, 2026 at 5:30 AM UTC · 0m

    Pending
    1. June 22, 2026 at 8:54 AM UTCresolved

      We experienced a database service disruption between 07.18 and 08.28. During this period, some customers experienced service unavailability. All other services continued to operate normally. The issue was caused by an OS service allocating memory than usual causing the SQL service to get OOM killed. Service was restored after restart, and the database is now operating normally. We are investigating why this service used up more memory than normal to see if its something we can prevent in the future. All systems are currently stable, and we continue to monitor closely. We apologize for the inconvenience and appreciate your patience. — Litium Support Team

    Intermittent issues with Litium Search

    Started June 9, 2026 at 10:45 AM UTC · 1d 22h

    IssuesMinor incident
    Affected components
    Litium Search
    1. June 9, 2026 at 10:45 AM UTCinvestigating

      We are experiencing intermittent issues with Litium Search. Both search functionality and Backoffice may be affected. Troubleshooting is currently in progress. Impact: Search may return incomplete or no results Backoffice may be slow or intermittently unavailable Next update: No later than 13:50

    2. June 9, 2026 at 11:50 AM UTCinvestigating

      We are still actively working on the issue with Litium Search. The problem remains intermittent, and investigation is ongoing. We will provide a new update no later than 14:50. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    3. June 9, 2026 at 12:52 PM UTCinvestigating

      We are still actively working on the issue with Litium Search. The problem remains intermittent, and investigation is ongoing. We will provide a new update no later than 15:50. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    4. June 9, 2026 at 1:24 PM UTCmonitoring

      The issue has been identified and resolved. We are monitoring the service closely to ensure everything is functioning as expected. Litium Support Team

    5. June 11, 2026 at 8:49 AM UTCresolved

      This incident has been resolved.

    Incident – Level 1: Minor Impact – Phone support service disruption

    Started May 1, 2026 at 3:18 AM UTC · 2h 28m

    IssuesMinor incident
    Affected components
    Support Phone
    1. May 1, 2026 at 3:18 AM UTCinvestigating

      Litium phone support is currently experiencing a service disruption. During this time, phone support is unavailable. However, you can still reach the support via email, and cases will still be managed. Please include URGENT in the subject line if your matter requires immediate attention. Regards Litium Support

    2. May 1, 2026 at 3:19 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. May 1, 2026 at 5:46 AM UTCresolved

      This incident has been resolved.

    Level 3: Critical Impact – Storage service unavailable in Serverless Cloud

    Started April 22, 2026 at 5:16 AM UTC · 5h 49m

    OutageMajor incident
    Affected components
    App Services
    1. April 22, 2026 at 5:16 AM UTCinvestigating

      We are currently experiencing an availability issue affecting the Storage service in Serverless Cloud. Impact: Customers using Serverless Cloud are impacted. Other services outside Serverless Cloud are not affected. Our team is actively investigating the issue to identify the root cause and restore service as quickly as possible. We will provide an update latest by 08:15. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    2. April 22, 2026 at 5:37 AM UTCidentified

      We have identified the cause of the issue affecting the Storage service in Serverless Cloud. Our team is currently implementing the solution, and we are seeing positive results as the Storage service begins to function again. We will provide an update latest by 08:30. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    3. April 22, 2026 at 6:08 AM UTCmonitoring

      A fix has been implemented for the issue affecting the Storage service in Serverless Cloud. Storage functionality is now available again for customers in Serverless Cloud. We are monitoring the system closely to ensure continued stability. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    4. April 22, 2026 at 11:05 AM UTCresolved

      This incident has been resolved.

    Resolved: Degraded performance in Serverless Cloud Storage

    Started April 17, 2026 at 12:00 PM UTC · 0m

    Pending
    1. April 17, 2026 at 2:17 PM UTCresolved

      Today, between 14:05 and 14:47 (CEST), some customers may have experienced degraded performance related to Storage in Serverless Cloud. The root cause has been identified. There is currently no impact, and the service is operating normally. We apologize for any inconvenience this may have caused and thank you for your patience. — Litium Support Team

    [Resolved] Incident – Level 3: Serverless Sites Unavailable

    Started April 16, 2026 at 1:11 PM UTC · 1h 29m

    Pending
    Affected components
    App Services
    1. April 16, 2026 at 1:11 PM UTCmonitoring

      Earlier today, at 14:50 we experienced a service disruption affecting sites running on our Serverless platform. Impact: During the incident, customer websites hosted on the Serverless platform were unavailable or not responding as expected. The issue has now been resolved, and all services are operating normally. We continue to monitor the platform closely to ensure stability. We apologize for the inconvenience this may have caused and thank you for your patience. Litium Support Team

    2. April 16, 2026 at 2:40 PM UTCresolved

      This incident has been resolved.

    Level 2: Partial Impact – Log collection and SMTP delivery issues

    Started March 24, 2026 at 8:56 AM UTC · 2d 1h

    IssuesMinor incident
    Affected components
    Shared servicesLitium Insights
    1. March 24, 2026 at 8:56 AM UTCinvestigating

      We are currently experiencing an issue affecting log collection and outgoing email sent via our SMTP service. Impact Log ingestion has been interrupted since 07:40 CET, and outgoing emails using our SMTP service are currently not being delivered. All other services are not affected at this time. Our team is actively investigating the issue to identify the root cause and restore normal functionality. We will provide an update by 10:30 CET. We apologize for the inconvenience. Litium Support Team

    2. March 24, 2026 at 9:33 AM UTCidentified

      We have identified the cause of the issue affecting log collection and outgoing email via our SMTP service. Impact Log ingestion has been interrupted since 07:40 CET, and outgoing email delivery via SMTP remains unavailable. No other services are affected. Our team is currently working on implementing a fix to restore full functionality. We will provide the next update by 11:00 CET. We apologize for the inconvenience. Litium Support Team

    3. March 24, 2026 at 10:04 AM UTCidentified

      We are continuing to work on the issue affecting log collection and SMTP email delivery. At this time, there are no new updates, but our team is actively progressing with the fix. We will provide the next update by 11:45 CET. Thank you for your patience. Litium Support Team

    4. March 24, 2026 at 10:45 AM UTCidentified

      We are continuing to work on the issue affecting log collection and SMTP email delivery. At this time, there are no new updates, but our team is actively working toward resolution. We will provide the next update at latest by 12:45 Thank you for your patience. Litium Support Team

    5. March 24, 2026 at 11:31 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. March 25, 2026 at 10:22 AM UTCmonitoring

      We are going to do a short maintenance on the affected service to ensure a long term solution. The maintenance will be performed on the 26th of march at 10.00. We except no disturbances during this maintenance.

    7. March 26, 2026 at 10:51 AM UTCresolved

      This incident has been resolved.

    Incident – Level 3: Critical Impact – Legacy Cloud service disruption

    Started March 15, 2026 at 10:42 AM UTC · 6h 20m

    IssuesMinor incident
    Affected components
    Shared servicesDatabase servicesNetwork & infrastructure
    1. March 15, 2026 at 10:42 AM UTCinvestigating

      We are currently experiencing a service disruption affecting Legacy Cloud. Impact: Most customers may experience degraded performance or unavailability on Legacy Cloud environments. Other Litium services remain unaffected. Our team is investigating the issue to identify the root cause and implement a solution. We apologize for the inconvenience. Litium Support Team

    2. March 15, 2026 at 11:00 AM UTCmonitoring

      A fix has been implemented for the issue affecting Legacy Cloud, and service recovery is ongoing. Impact: Services are returning to normal, and most customers should now experience stable performance. The underlying cause was network issues at one of our suppliers. We are monitoring the systems closely to ensure continued stability. A full post‑mortem with more details will follow once the root‑cause analysis is completed. We apologize for the inconvenience. Litium Support Team

    3. March 15, 2026 at 5:02 PM UTCresolved

      This incident has been resolved.

    Incident - Level 3: Litium Search Legacy outage

    Started March 14, 2026 at 2:18 PM UTC · 37m

    OutageCritical incident
    Affected components
    Litium Search
    1. March 14, 2026 at 2:18 PM UTCidentified

      Status: Identified Impact: The issue is causing significant degradation to the Litium Search Legacy service, resulting in reduced search functionality for affected environments. Message: We have identified the cause of the issue affecting Litium Search in our legacy cloud. Our team is currently working on implementing a fix to restore full functionality as soon as possible. We apologize for the inconvenience. — Litium Support Team

    2. March 14, 2026 at 2:55 PM UTCresolved

      This incident has been resolved.

    Incident – Level 2: Partial Impact – Some customers may experience degraded performance

    Started February 24, 2026 at 7:31 AM UTC · 8h 25m

    OutageMajor incident
    Affected components
    Cloud APIApp Services
    1. February 24, 2026 at 7:31 AM UTCinvestigating

      We are currently experiencing an issue affecting one or more services. Impact: Some users may notice degraded performance or limited availability. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide the next update as soon as more information is available. We apologize for the inconvenience. Litium Support Team

    2. February 24, 2026 at 8:41 AM UTCmonitoring

      A fix has been implemented for the issue, and affected services has recovered. We are monitoring the system closely to ensure it remains stable. We apologize for the inconvenience. Litium Support Team

    3. February 24, 2026 at 10:34 AM UTCidentified

      We are currently experiencing an ongoing issue in Litium Search where some customers are still impacted after the previously deployed fix. Impact: Some customers are still seeing issues with Litium Search, while others are not affected. Our team is actively investigating the remaining issues to identify and implement a complete solution. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    4. February 24, 2026 at 1:23 PM UTCidentified

      We are still working on mitigation.

    5. February 24, 2026 at 2:10 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. February 24, 2026 at 3:57 PM UTCresolved

      This incident has been resolved.

    Level 1: Minor Impact – Short service disturbance

    Started February 20, 2026 at 10:30 AM UTC · 0m

    IssuesMinor incident
    1. February 20, 2026 at 11:09 AM UTCresolved

      For a short period, a small number of customers experienced limited access issues. Our monitoring systems detected the disturbance immediately, and our redundant infrastructure responded as intended, keeping the impact minimal. The total duration for the affected services was less than 10 minutes. All services are operating normally. We apologize for any inconvenience this have caused and appreciate your understanding. Litium Support Team

    Level 1: Minor Impact – Deployment Registry Issues

    Started February 10, 2026 at 12:24 PM UTC · 1d 3h

    IssuesMinor incident
    Affected components
    Cloud API
    1. February 10, 2026 at 12:24 PM UTCinvestigating

      We are currently experiencing an issue affecting one of our container registries, which may prevent some deployments from completing successfully. Impact: Only deployment operations are affected; all running services remain operational and customer‑facing systems are not impacted. Our team is investigating the issue to identify the root cause and implement a solution. We will provide an update as soon as we have more information. We apologize for the inconvenience. Litium Support Team

    2. February 10, 2026 at 12:48 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. February 11, 2026 at 3:49 PM UTCresolved

      This incident has been resolved.

    Storage outage

    Started February 4, 2026 at 3:46 PM UTC · 0m

    Pending
    Affected components
    App Services
    1. February 4, 2026 at 3:46 PM UTCresolved

      We experienced an outage related to file and media access in Litium’s Serverless Cloud environment. The issue caused some media files (such as product images) to fail loading or display incorrectly, and features dependent on this storage layer (for example, CLI operations) were also affected. Other parts of the platform continued to operate normally. The problem was traced to an issue within the storage layer, and a fix was implemented. Services began recovering shortly after, and the incident was confirmed fully resolved later the same day. No data was lost. Litium continues to monitor the systems to ensure ongoing stability.

    Incident – Partial impact – Storage access issues in Serverless Cloud

    Started January 23, 2026 at 7:30 AM UTC · 4h 11m

    IssuesMinor incident
    Affected components
    Cloud APIApp Services
    1. January 23, 2026 at 7:30 AM UTCinvestigating

      We are currently experiencing a storage-related issue affecting storage file access in Serverless Cloud. Impact: Customers may see missing or failing media assets (such as product images and other file-based content), and some operations or applications that depend on this storage (for example the CLI) may be degraded or temporarily unavailable. Other platform functionality that does not rely on this storage continues to operate as normal. Our team is investigating the issue in the storage layer to identify the root cause and implement a solution. We will provide an update latest by 09:00 CET. We apologize for the inconvenience. Litium Support Team

    2. January 23, 2026 at 8:29 AM UTCidentified

      We have identified the root cause of the storage issue affecting file access in Serverless Cloud. Impact: Customers may see missing or failing media assets (such as product images and other file-based content), and some operations or applications that depend on this storage (for example the CLI) may be degraded or temporarily unavailable. Other platform functionality that does not rely on this storage continues to operate as normal. Our team is currently implementing a fix to restore normal access and stability. We will provide the next update latest by 10:00 CET. We apologize for the inconvenience. Litium Support Team

    3. January 23, 2026 at 8:38 AM UTCmonitoring

      A fix has been implemented for the issue affecting storage access in Serverless Cloud, and the service is starting to recover. Impact: Early signs show improved stability. Media retrieval and storage-dependent functionality (including CLI operations) are gradually returning to normal. We will continue to monitor the system closely to ensure full recovery and stability. We apologize for the inconvenience. Litium Support Team

    4. January 23, 2026 at 11:41 AM UTCresolved

      The issue affecting storage access in Serverless Cloud has now been fully resolved as of 09:32 CET. Cause/Resolution: The problem was traced to an issue within storage layer. A permanent fix has been implemented and verified. No data has been lost as a result of this incident. All systems are now operating normally, and we will continue to monitor to ensure ongoing stability. We apologize for the disruption and thank you for your patience. Litium Support Team