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    Locally outage history

    53 recorded Locally incidents since November 2022, with official updates, affected components, duration and resolution information.

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    Increased latency on search endpoints

    Started August 31, 2026 at 6:28 AM UTC · 1h 46m

    IssuesMinor incident
    Affected components
    Locally.comLocally "Pages"Storefronts
    1. August 31, 2026 at 6:28 AM UTCinvestigating

      We are currently investigating this issue.

    2. August 31, 2026 at 7:02 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. August 31, 2026 at 7:12 AM UTCidentified

      We have identified the issue and are working on a fix. In the meantime some customers using Storefronts sites and other product search surfaces continue to experience degraded performance.

    4. August 31, 2026 at 7:31 AM UTCidentified

      We are continuing to work on a fix for this issue.

    5. August 31, 2026 at 8:07 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. August 31, 2026 at 8:14 AM UTCresolved

      This incident has been resolved.

    Problems with data ingestion and reporting

    Started August 26, 2026 at 8:40 PM UTC · 13m

    Pending
    1. August 26, 2026 at 8:40 PM UTCinvestigating

      We are currently investigating this issue.

    2. August 26, 2026 at 8:53 PM UTCresolved

      This incident has been resolved.

    Currently experiencing a search service outage for a small number of clients due to an abnormal amount of traffic.

    Started August 24, 2026 at 3:14 PM UTC · 56m

    Pending
    1. August 24, 2026 at 3:14 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. August 24, 2026 at 3:40 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. August 24, 2026 at 4:10 PM UTCresolved

      This incident has been resolved.

    Brand and Retailer Analytics Service Unavailability

    Started June 11, 2026 at 3:51 PM UTC · 40m

    IssuesMinor incident
    Affected components
    Brand & Retailer Analytics
    1. June 11, 2026 at 3:51 PM UTCinvestigating

      We are currently investigating this issue.

    2. June 11, 2026 at 3:51 PM UTCinvestigating

      We are experiencing an outage for our Brand and Retailer Analytics Service. Our engineering team is investigating the cause.

    3. June 11, 2026 at 4:23 PM UTCidentified

      The issue has been identified resolution in progress.

    4. June 11, 2026 at 4:44 PM UTCresolved

      This incident has been resolved.

    Admin panel access issues

    Started May 8, 2026 at 3:23 PM UTC · 1h 9m

    IssuesMinor incident
    Affected components
    Locally.com
    1. May 8, 2026 at 3:23 PM UTCinvestigating

      We are currently investigating this issue.

    2. May 8, 2026 at 3:40 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. May 8, 2026 at 4:02 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. May 8, 2026 at 4:32 PM UTCresolved

      This incident has been resolved.

    Daily ShopSense reports delayed

    Started May 7, 2026 at 11:51 AM UTC · 5h 52m

    IssuesMinor incident
    Affected components
    API (v2 / Headless, Cart, ShopSense, and Marketing)
    1. May 7, 2026 at 11:51 AM UTCinvestigating

      We are currently investigating this issue.

    2. May 7, 2026 at 12:35 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. May 7, 2026 at 5:43 PM UTCresolved

      This incident has been resolved.

    Site outage

    Started April 29, 2026 at 4:35 PM UTC · 31m

    OutageCritical incident
    Affected components
    API (v1)Product LocatorsBuy it Locally / Carts / TransactionsBrand & Retailer AnalyticsInventory IngestionLocally.comLocally "Pages"Same-day DeliveryDealer Feed IngestionStorefrontsAPI (v2 / Headless, Cart, ShopSense, and Marketing)Store Locators
    1. April 29, 2026 at 4:35 PM UTCinvestigating

      We are currently investigating this issue.

    2. April 29, 2026 at 4:54 PM UTCinvestigating

      All services are now operational. Monitoring and conducting root cause analysis.

    3. April 29, 2026 at 4:55 PM UTCinvestigating

      We are continuing to investigate the root cause.

    4. April 29, 2026 at 4:56 PM UTCidentified

      The root cause has been identified.

    5. April 29, 2026 at 4:57 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. April 29, 2026 at 5:06 PM UTCresolved

      This incident has been resolved.

    Issue loading locally pages

    Started February 16, 2026 at 10:58 PM UTC · 1h 3m

    Pending
    Affected components
    API (v1)Product LocatorsBuy it Locally / Carts / TransactionsBrand & Retailer AnalyticsInventory IngestionLocally.comLocally "Pages"Same-day DeliveryDealer Feed IngestionStorefrontsAPI (v2 / Headless, Cart, ShopSense, and Marketing)Store Locators
    1. February 16, 2026 at 10:58 PM UTCinvestigating

      We are currently investigating this issue.

    2. February 16, 2026 at 11:10 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. February 17, 2026 at 12:01 AM UTCresolved

      This incident has been resolved.

    ShopSense reports are delayed

    Started January 23, 2026 at 11:49 AM UTC · 8h 12m

    Pending
    Affected components
    API (v2 / Headless, Cart, ShopSense, and Marketing)
    1. January 23, 2026 at 11:49 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. January 23, 2026 at 8:02 PM UTCresolved

      This incident has been resolved.

    Partial ShopSense Inventory Outage

    Started January 22, 2026 at 9:21 PM UTC · 22h 41m

    Pending
    Affected components
    API (v2 / Headless, Cart, ShopSense, and Marketing)
    1. January 22, 2026 at 9:21 PM UTCinvestigating

      We are currently investigating this issue.

    2. January 23, 2026 at 8:02 PM UTCresolved

      This incident has been resolved.

    Inventory Sync Delayed

    Started January 22, 2026 at 11:13 AM UTC · 6h 26m

    IssuesMinor incident
    Affected components
    Inventory Ingestion
    1. January 22, 2026 at 11:13 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. January 22, 2026 at 5:39 PM UTCresolved

      This incident has been resolved.

    Issue with Store Locators

    Started December 24, 2025 at 4:29 PM UTC · 1h 25m

    IssuesMinor incident
    Affected components
    Store Locators
    1. December 24, 2025 at 4:29 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. December 24, 2025 at 4:43 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. December 24, 2025 at 5:54 PM UTCresolved

      This incident has been resolved.

    Issues with dealer data ingestion

    Started December 8, 2025 at 3:58 PM UTC · 2h 4m

    IssuesMinor incident
    Affected components
    Dealer Feed Ingestion
    1. December 8, 2025 at 3:58 PM UTCinvestigating

      We are currently investigating this issue.

    2. December 8, 2025 at 4:56 PM UTCinvestigating

      We are still investigating delays with ingesting dealer data. We will send another update as soon as possible.

    3. December 8, 2025 at 5:39 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. December 8, 2025 at 6:02 PM UTCresolved

      This incident has been resolved.

    Site outage

    Started November 7, 2025 at 7:22 PM UTC · 32m

    OutageCritical incident
    Affected components
    Locally.com
    1. November 7, 2025 at 7:22 PM UTCinvestigating

      We are currently investigating this issue.

    2. November 7, 2025 at 7:55 PM UTCresolved

      This incident has been resolved.

    General outage

    Started October 17, 2025 at 9:56 PM UTC · 1h 4m

    OutageMajor incident
    Affected components
    API (v1)Product LocatorsBuy it Locally / Carts / TransactionsInventory IngestionLocally.comLocally "Pages"Same-day DeliveryStorefrontsAPI (v2 / Headless, Cart, ShopSense, and Marketing)Store Locators
    1. October 17, 2025 at 9:56 PM UTCinvestigating

      We are investigating a site-wide issue. Thanks for your patience while we investigate.

    2. October 17, 2025 at 10:21 PM UTCidentified

      We have identified the cause of the outage and are working on a fix. We'll report back with an update in 20 minutes.

    3. October 17, 2025 at 10:43 PM UTCidentified

      Thanks for your continued patience. We are still working on a fix. We will post another update in 45 minutes.

    4. October 17, 2025 at 11:08 PM UTCidentified

      A fix has been implemented and we expect services to be fully restored shortly.

    5. October 17, 2025 at 11:22 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. October 17, 2025 at 11:23 PM UTCresolved

      This incident has been resolved. We are still experiencing a slight delay with outbound communications but this should be resolved within 20-30 minutes.

    Daily ShopSense reports delayed

    Started October 6, 2025 at 12:08 PM UTC · 2h 4m

    IssuesMinor incident
    Affected components
    API (v2 / Headless, Cart, ShopSense, and Marketing)
    1. October 6, 2025 at 12:08 PM UTCinvestigating

      We are currently investigating this issue.

    2. October 6, 2025 at 12:09 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 6, 2025 at 6:13 PM UTCresolved

      This incident has been resolved.

    Daily ShopSense reports delayed

    Started September 13, 2025 at 12:41 PM UTC · 45m

    IssuesMinor incident
    Affected components
    API (v2 / Headless, Cart, ShopSense, and Marketing)
    1. September 13, 2025 at 12:41 PM UTCinvestigating

      We are currently investigating this issue.

    2. September 13, 2025 at 12:43 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. September 13, 2025 at 12:45 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. September 13, 2025 at 2:19 PM UTCresolved

      This incident has been resolved.

    Ingestion of Inventory and Dealer feeds is currently stopped

    Started September 6, 2025 at 10:08 AM UTC · 58m

    IssuesMinor incident
    Affected components
    Inventory IngestionDealer Feed Ingestion
    1. September 6, 2025 at 10:08 AM UTCinvestigating

      We are currently investigating this issue.

    2. September 6, 2025 at 11:06 AM UTCresolved

      This incident has been resolved.

    Daily ShopSense reports delayed

    Started September 4, 2025 at 12:58 PM UTC · 1h 16m

    IssuesMinor incident
    Affected components
    API (v2 / Headless, Cart, ShopSense, and Marketing)
    1. September 4, 2025 at 12:58 PM UTCinvestigating

      We are currently investigating this issue.

    2. September 4, 2025 at 2:14 PM UTCresolved

      This incident has been resolved.

    Daily ShopSense reports & Inventory Ingestion experiencing errors

    Started August 20, 2025 at 1:22 PM UTC · 6h 40m

    IssuesMinor incident
    Affected components
    Brand & Retailer AnalyticsInventory IngestionAPI (v2 / Headless, Cart, ShopSense, and Marketing)
    1. August 20, 2025 at 1:22 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. August 20, 2025 at 2:51 PM UTCidentified

      We are continuing to work on a fix for this issue.

    3. August 20, 2025 at 8:02 PM UTCresolved

      This incident has been resolved.