Locally outage history and incident timeline

Currently experiencing a search service outage for a small number of clients due to an abnormal amount of traffic.

Started August 24, 2026 at 3:14 PM UTC 56m

Pending

August 24, 2026 at 3:14 PM UTCidentified
The issue has been identified and a fix is being implemented.
August 24, 2026 at 3:40 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 24, 2026 at 4:10 PM UTCresolved
This incident has been resolved.

Brand and Retailer Analytics Service Unavailability

Started June 11, 2026 at 3:51 PM UTC 40m

IssuesMinor incident

Affected components

Brand & Retailer Analytics

June 11, 2026 at 3:51 PM UTCinvestigating
We are currently investigating this issue.
June 11, 2026 at 3:51 PM UTCinvestigating
We are experiencing an outage for our Brand and Retailer Analytics Service. Our engineering team is investigating the cause.
June 11, 2026 at 4:23 PM UTCidentified
The issue has been identified resolution in progress.
June 11, 2026 at 4:44 PM UTCresolved
This incident has been resolved.

Admin panel access issues

Started May 8, 2026 at 3:23 PM UTC 1h 9m

IssuesMinor incident

Affected components

Locally.com

May 8, 2026 at 3:23 PM UTCinvestigating
We are currently investigating this issue.
May 8, 2026 at 3:40 PM UTCinvestigating
We are continuing to investigate this issue.
May 8, 2026 at 4:02 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
May 8, 2026 at 4:32 PM UTCresolved
This incident has been resolved.

Daily ShopSense reports delayed

Started May 7, 2026 at 11:51 AM UTC 5h 52m

IssuesMinor incident

Affected components

API (v2 / Headless, Cart, ShopSense, and Marketing)

May 7, 2026 at 11:51 AM UTCinvestigating
We are currently investigating this issue.
May 7, 2026 at 12:35 PM UTCinvestigating
We are continuing to investigate this issue.
May 7, 2026 at 5:43 PM UTCresolved
This incident has been resolved.

Site outage

Started April 29, 2026 at 4:35 PM UTC 31m

OutageCritical incident

Affected components

API (v1)Product LocatorsBuy it Locally / Carts / TransactionsBrand & Retailer AnalyticsInventory IngestionLocally.comLocally "Pages"Same-day DeliveryDealer Feed IngestionHosted Domains & Sites / Locally Landing PagesAPI (v2 / Headless, Cart, ShopSense, and Marketing)Store Locators

April 29, 2026 at 4:35 PM UTCinvestigating
We are currently investigating this issue.
April 29, 2026 at 4:54 PM UTCinvestigating
All services are now operational. Monitoring and conducting root cause analysis.
April 29, 2026 at 4:55 PM UTCinvestigating
We are continuing to investigate the root cause.
April 29, 2026 at 4:56 PM UTCidentified
The root cause has been identified.
April 29, 2026 at 4:57 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
April 29, 2026 at 5:06 PM UTCresolved
This incident has been resolved.

Issue loading locally pages

Started February 16, 2026 at 10:58 PM UTC 1h 3m

Pending

Affected components

February 16, 2026 at 10:58 PM UTCinvestigating
We are currently investigating this issue.
February 16, 2026 at 11:10 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
February 17, 2026 at 12:01 AM UTCresolved
This incident has been resolved.

ShopSense reports are delayed

Started January 23, 2026 at 11:49 AM UTC 8h 12m

Pending

Affected components

API (v2 / Headless, Cart, ShopSense, and Marketing)

January 23, 2026 at 11:49 AM UTCidentified
The issue has been identified and a fix is being implemented.
January 23, 2026 at 8:02 PM UTCresolved
This incident has been resolved.

Partial ShopSense Inventory Outage

Started January 22, 2026 at 9:21 PM UTC 22h 41m

Pending

Affected components

API (v2 / Headless, Cart, ShopSense, and Marketing)

January 22, 2026 at 9:21 PM UTCinvestigating
We are currently investigating this issue.
January 23, 2026 at 8:02 PM UTCresolved
This incident has been resolved.

Inventory Sync Delayed

Started January 22, 2026 at 11:13 AM UTC 6h 26m

IssuesMinor incident

Affected components

Inventory Ingestion

January 22, 2026 at 11:13 AM UTCidentified
The issue has been identified and a fix is being implemented.
January 22, 2026 at 5:39 PM UTCresolved
This incident has been resolved.

Issue with Store Locators

Started December 24, 2025 at 4:29 PM UTC 1h 25m

IssuesMinor incident

Affected components

Store Locators

December 24, 2025 at 4:29 PM UTCidentified
The issue has been identified and a fix is being implemented.
December 24, 2025 at 4:43 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
December 24, 2025 at 5:54 PM UTCresolved
This incident has been resolved.

Issues with dealer data ingestion

Started December 8, 2025 at 3:58 PM UTC 2h 4m

IssuesMinor incident

Affected components

Dealer Feed Ingestion

December 8, 2025 at 3:58 PM UTCinvestigating
We are currently investigating this issue.
December 8, 2025 at 4:56 PM UTCinvestigating
We are still investigating delays with ingesting dealer data. We will send another update as soon as possible.
December 8, 2025 at 5:39 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
December 8, 2025 at 6:02 PM UTCresolved
This incident has been resolved.

Site outage

Started November 7, 2025 at 7:22 PM UTC 32m

OutageCritical incident

Affected components

Locally.com

November 7, 2025 at 7:22 PM UTCinvestigating
We are currently investigating this issue.
November 7, 2025 at 7:55 PM UTCresolved
This incident has been resolved.

General outage

Started October 17, 2025 at 9:56 PM UTC 1h 4m

OutageMajor incident

Affected components

API (v1)Product LocatorsBuy it Locally / Carts / TransactionsInventory IngestionLocally.comLocally "Pages"Same-day DeliveryHosted Domains & Sites / Locally Landing PagesAPI (v2 / Headless, Cart, ShopSense, and Marketing)Store Locators

October 17, 2025 at 9:56 PM UTCinvestigating
We are investigating a site-wide issue. Thanks for your patience while we investigate.
October 17, 2025 at 10:21 PM UTCidentified
We have identified the cause of the outage and are working on a fix. We'll report back with an update in 20 minutes.
October 17, 2025 at 10:43 PM UTCidentified
Thanks for your continued patience. We are still working on a fix. We will post another update in 45 minutes.
October 17, 2025 at 11:08 PM UTCidentified
A fix has been implemented and we expect services to be fully restored shortly.
October 17, 2025 at 11:22 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
October 17, 2025 at 11:23 PM UTCresolved
This incident has been resolved. We are still experiencing a slight delay with outbound communications but this should be resolved within 20-30 minutes.

Daily ShopSense reports delayed

Started October 6, 2025 at 12:08 PM UTC 2h 4m

IssuesMinor incident

Affected components

API (v2 / Headless, Cart, ShopSense, and Marketing)

October 6, 2025 at 12:08 PM UTCinvestigating
We are currently investigating this issue.
October 6, 2025 at 12:09 PM UTCidentified
The issue has been identified and a fix is being implemented.
October 6, 2025 at 6:13 PM UTCresolved
This incident has been resolved.

Daily ShopSense reports delayed

Started September 13, 2025 at 12:41 PM UTC 45m

IssuesMinor incident

Affected components

API (v2 / Headless, Cart, ShopSense, and Marketing)

September 13, 2025 at 12:41 PM UTCinvestigating
We are currently investigating this issue.
September 13, 2025 at 12:43 PM UTCinvestigating
We are continuing to investigate this issue.
September 13, 2025 at 12:45 PM UTCidentified
The issue has been identified and a fix is being implemented.
September 13, 2025 at 2:19 PM UTCresolved
This incident has been resolved.

Ingestion of Inventory and Dealer feeds is currently stopped

Started September 6, 2025 at 10:08 AM UTC 58m

IssuesMinor incident

Affected components

Inventory IngestionDealer Feed Ingestion

September 6, 2025 at 10:08 AM UTCinvestigating
We are currently investigating this issue.
September 6, 2025 at 11:06 AM UTCresolved
This incident has been resolved.

Daily ShopSense reports delayed

Started September 4, 2025 at 12:58 PM UTC 1h 16m

IssuesMinor incident

Affected components

API (v2 / Headless, Cart, ShopSense, and Marketing)

September 4, 2025 at 12:58 PM UTCinvestigating
We are currently investigating this issue.
September 4, 2025 at 2:14 PM UTCresolved
This incident has been resolved.

Daily ShopSense reports & Inventory Ingestion experiencing errors

Started August 20, 2025 at 1:22 PM UTC 6h 40m

IssuesMinor incident

Affected components

Brand & Retailer AnalyticsInventory IngestionAPI (v2 / Headless, Cart, ShopSense, and Marketing)

August 20, 2025 at 1:22 PM UTCidentified
The issue has been identified and a fix is being implemented.
August 20, 2025 at 2:51 PM UTCidentified
We are continuing to work on a fix for this issue.
August 20, 2025 at 8:02 PM UTCresolved
This incident has been resolved.

Service Interruption

Started August 7, 2025 at 6:24 PM UTC 26m

OutageMajor incident

Affected components

August 7, 2025 at 6:24 PM UTCidentified
The issue has been identified and a fix is being implemented.
August 7, 2025 at 6:26 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 7, 2025 at 6:27 PM UTCmonitoring
We are continuing to monitor for any further issues.
August 7, 2025 at 7:13 PM UTCresolved
This incident has been resolved.

Upstream Network Problems

Started August 6, 2025 at 3:32 AM UTC 1h 19m

IssuesMinor incident

Affected components

Buy it Locally / Carts / TransactionsLocally.comAPI (v2 / Headless, Cart, ShopSense, and Marketing)

August 6, 2025 at 3:32 AM UTCinvestigating
We are currently investigating this issue.
August 6, 2025 at 3:40 AM UTCidentified
The issue has been identified and a fix is being implemented.
August 6, 2025 at 3:56 AM UTCidentified
We are continuing to work on a fix for this issue.
August 6, 2025 at 4:41 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 6, 2025 at 4:50 AM UTCmonitoring
We are continuing to monitor for any further issues.
August 6, 2025 at 4:51 AM UTCresolved
This incident has been resolved.