Lunar outage history

Our payment infrastructure provider is currently experiencing technical issues. As a result, some transfers sent to or from Lunar via instant transfer or MobilePay may be delayed. We can also confirm that the creation of new accounts and betalingsservices, and connecting Nemkonto, is happening but is delayed. We are in close dialogue with them while they work to resolve the issue. As soon as it is resolved, we will make sure that all delayed items are processed. We will keep this updated once more information becomes available.

Our payment infrastructure provider has now resolved the issue. We are currently monitoring the situation and making sure that everything that was delayed by this issue is processed. We will keep you updated once more information becomes available.

We can confirm that the problem has been fully resolved and that all services are back to normal. We can also confirm that everything that was delayed has now been processed. We will monitor our systems to ensure we stay operational. We apologize for the inconvenience.

We are currently experiencing an issue where some customers are being charged twice for MobilePay card payments. This is caused by a problem at MobilePay and not on our end. MobilePay has confirmed the issue and their technicians are working on it. Our team is monitoring the situation closely. We will provide an update once more information becomes available.

MobilePay has identified the issue but does not yet have a solution. We continue to monitor the situation closely and will provide an update once more information becomes available.

Some customers are being charged twice for card payments, including MobilePay payments. The cause has been identified as an issue at an external card payment provider. Nets is working on the issue, and there is no solution yet. We continue to monitor the situation closely and will provide an update once more information becomes available.

Nets has confirmed that the issue is resolved. All duplicate charges on card and MobilePay payments have been refunded. We apologize for the inconvenience.

We are currently experiencing an issue with our connection to the Danish CPR register, as they've temporarily closed the connection for private businesses. As a result, we are currently unable to conduct new customer onboarding or core data updates. This is not caused by anything on our end. We are monitoring the situation closely and will provide updates once more information becomes available.

The Danish CPR register has not yet provided a timeline for restoring access for private businesses. Based on further investigation, this is currently affecting new private customer onboarding, which is unavailable. Business customer onboarding continues with limited impact. Core data updates also remain affected. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

The Danish CPR Register has now re-opened the connection and we are able to handle all effected processes as usual again. We apologise for any inconvenience this may have caused.

Our payment infrastructure provider is currently experiencing technical issues. As a result, some transfers sent to Lunar via instant transfer or MobilePay may have been delayed since 11:04 this morning. We are in close dialogue with them while they work to resolve the issue. As soon as it is resolved, we will make sure that all delayed transfers are posted to customers' accounts. We will keep this updated once more information becomes available.

Our payment infrastructure provider is continuing to investigate the issue and is working to resolve it as quickly as possible. They have started to process some of the delayed transfers, but the issue remains unresolved. Until the issue is resolved, some incoming transfers will remain delayed. We will provide an update as soon as more information becomes available.

Our payment infrastructure provider has successfully implemented a fix, and all services have returned to normal. All transfers delayed by this issue today have also been processed. We apologize for any inconvenience this may have caused.

Our payment infrastructure provider is currently experiencing technical issues. As a result, some transfers sent to Lunar via instant transfer or MobilePay may have been delayed since 10:20 this morning. We are in close dialogue with them while they work to resolve the issue. As soon as it is resolved, we will make sure that all delayed transfers are posted to customers' accounts. We will keep this updated once more information becomes available.

Our payment infrastructure provider is continuing to investigate the issue and is working to resolve it as quickly as possible. Until the issue is resolved, some incoming transfers will remain delayed. We will provide an update as soon as more information becomes available.

Our payment infrastructure provider implemented a fix, but unfortunately this did not resolve the issue. They are continuing to work on it. Until the issue is resolved, some incoming transfers via instant transfer or MobilePay will remain delayed. We will provide an update as soon as more information becomes available.

Unfortunately, there are no new updates regarding this issue. Our payment infrastructure provider continue to work towards a resolution. We will keep you updated once more information becomes available.

Our payment infrastructure provider has implemented a fix, and incoming transfers are being received again. Delayed transfers are now being posted to accounts, which may take a little while. We will continue to monitor our systems closely and will provide an update once everything is back to normal.

We can confirm that the fix implemented by our payment infrastructure provider was successful, and all services have returned to normal. We apologize for any inconvenience this may have caused.

MobilePay has reported that they are currently experiencing a full system outage. As a result, all transfers made from 10:45 a.m. onward will be delayed until their systems are fully operational again. MobilePay is actively working on a fix and has confirmed that funds sent during this outage will be received by Monday morning at the latest. We are monitoring the situation closely and doing everything we can to help. However, as this issue is entirely on MobilePay's end, we are unable to speed up the process. We will process and post these transfers as soon as they reach us. For any questions regarding delayed transfers or technical issues, please contact MobilePay support directly. If you need to make a transfer in the meantime, we recommend using the Instant Transfer feature in the Lunar app. We will keep you updated as soon as more information becomes available.

We unfortunately do not have a new update. We are currently monitoring the issue and will provide updates as soon as more information becomes available.

We are starting to see traffic from MobilePay again as of 15:33. We are currently investigating whether transfers after this time are being received as normal. We will keep you updated once we have completed our investigation.

We can confirm that MobilePay has implemented a fix to resolve this issue. Traffic is resuming, and transfers sent after 15:33 are processing normally again. A small number of transfers sent during the outage (10:45–15:33) are also coming through. As mentioned earlier by MobilePay, any remaining transfers should reach customers by Monday at the latest. We are resolving this on our end, but will continue monitoring to ensure all transfers sent during the outage are properly posted to customers' accounts.

We are currently investigating an issue preventing some customers from logging in to the Lunar app. Affected users may see the log-in screen but are unable to log in. We will update you as soon as more information becomes available.

We are still investigating the issue and doing everything we can to resolve it. For now, we can confirm that users trying to open the app will experience a message stating "No connection." We will keep you updated as soon as more information becomes available.

We have identified the issue and are currently monitoring our systems. The app is fully available again, and all services are operating normally. We will provide further updates once more information becomes available.

All systems remain fully operational with no impact detected. We are now resolving and closing down this incident. We apologize for any confusion or inconvenience this may have caused.

Our banking infrastructure partner is currently experiencing technical issues, which means some customers will see delays on incoming, outgoing, and internal transfers. Money may take longer than usual to arrive. This is caused by an issue on our external banking infrastructure partner's side and is not caused by anything on our end. We will ensure your money is credited to your account as soon as the issue is resolved. We are in close contact with them, and will keep you updated once more information becomes available.

Our banking infrastructure partner is still experiencing issues. We have identified additional ways this affects our services, which are detailed in the list below. Unfortunately, we have no updates regarding the resolution, but our partner has confirmed they are doing everything they can to resolve this problem as quickly as possible, and it remains their highest priority. We are in close dialogue with them and will keep you updated as soon as more information becomes available. **Impact list:** • _Transfers to a Lunar account are delayed_ • _Transfers from a Lunar account to another bank are delayed_ • _Transfers made between internal bank accounts in Lunar are delayed_ • _MobilePay transfers are delayed_ • _Creation of a new customer account is delayed_ • _Crypto transfers are delayed_ • _Betalingsservice agreements may fail, or cannot be rejected or canceled_

Our banking infrastructure partner has now resolved this issue. The underlying problem was resolved at 15:14, and all pending transfers finished processing by 15:45. Following a period of extended monitoring, we can confirm that all systems are operating normally. We apologize for any inconvenience caused by this delay.

We are currently experiencing an issue that prevents customers from viewing their card details in the app or adding cards to digital wallets. Our team is actively investigating, and we will provide an update as soon as more information is available.

A fix has been implemented and confirmed working. We are monitoring to ensure the service remains stable.

We can now confirm that everything is back to normal. The issue lasted between 11:07 and 11:58 CEST. We apologise for any inconvenience this may have caused.

We are currently experiencing an issue where some card payments are being declined for Lunar customers across all markets. Our team is investigating the issue and is in contact with Nets. We will provide an update once more information becomes available.

We have identified the root cause and deployed a fix. Card payments are returning to normal and we are monitoring the situation closely. We will provide a final update once we have confirmed the issue is fully resolved.

Card payments are back to normal. We have resolved the issue and all card payments are processing as expected. We apologise for any inconvenience caused.

MobilePay is currently experiencing issues, which means all incoming and outgoing MobilePay transfers may be delayed. Normal instant transfers via bank transfer to and from Lunar are working. MobilePay has stated that some users are currently experiencing delays before payments reach the recipient's bank account. They are working to resolve the issue and ensure payments are processed as quickly as possible. As long as the payment is visible in the app, it is on its way. They have also confirmed they do not have a time estimate at this point. We are monitoring the situation closely and will update once we have more information available.

We are monitoring the situation closely and will update once we have more information available.

We are starting to see that MobilePay transfers are being processed. We are still monitoring to make sure everything is operational before resolving this incident.

We can now confirm that everything is back to normal. MobilePay transfers that were received during the downtime have been processed, and all new ones are also going through. We are resolving this incident.

Following the Nets outage earlier today between 09:50 and 14:35, during which all types of payment cards were declined, we have identified that some transactions were charged multiple times. We have contacted Nets and expect these duplicate reservations to be canceled either today or tomorrow. In the meantime, you are welcome to contact Nets directly if you have any questions while we continue to investigate this issue. We will provide an update as soon as more information becomes available.

We have still not heard back from NETS regarding customers affected by duplicate transactions. We will continue monitoring the status from our side and work to mitigate the impact as much as possible until we get more information. We will provide an update once more information becomes available.

When looking at the affected accounts, we can see that the affected transactions have been reversed and released to the customers' accounts. We will continue to look into this issue tomorrow morning, and also reach out to NETS to see what we can do to minimize the chances of this happening again. If you are still affected by this issue, we would like you to reach out to us. We apologize for the inconvenience.

We are currently experiencing an issue where card payments are being declined. This is caused by a problem with Nets that we rely on to handle card transactions. Our team is monitoring the situation closely. This is not caused by anything on our end. We are monitoring the situation and will update once more information becomes available.

Nets is still experiencing issues, and we see card payments still failing. We continue to monitor their status and will provide an update once more information becomes available.

Nets has informed us that this issue has been resolved. We can see on our end that card payments are operating normally and we are considering this problem resolved. We apologize for the inconvenience this may have caused.

Our external partner is currently experiencing issues with Swedish BankID. Users attempting to authenticate with Swedish BankID may experience failures. We are closely monitoring the situation and will provide updates as they become available.

The issue with Swedish BankID has now been identified, and a fix is being implemented. We are closely monitoring the situation and will provide updates as they become available.

The issue affecting Swedish BankID has been resolved. A fix has been successfully implemented, and authentication is now fully operational. We apologize for any inconvenience this may have caused.

MitID is currently experiencing technical issues. As a result, some features in the app that require authentication may be temporarily unavailable. This may impact actions such as setting transfer limits, making outgoing transfers, logging into the app, and other related activities. We are closely monitoring the situation with MitID and will provide updates as soon as more information becomes available.

MitID is still unavailable, which means some features in the app that require authentication may be temporarily unavailable. We will provide updates as soon as more information becomes available.

MitID is still unavailable, and there are currently no updates at this time. We are closely monitoring their status and will provide updates as more information becomes available.

We have not received a final confirmation that the issue has been fixed, but we are seeing significant improvements. We will provide an update once more information becomes available.

We can now confirm that MitID is fully operational and that everything is back to normal operations. This incident has been resolved.

MitID is currently experiencing technical issues and has confirmed that they are investigating the situation. As a result, some features in the app that require authentication may be temporarily unavailable. This may impact actions such as setting transfer limits, making outgoing transfers, logging into the app, and other related activities. We are closely monitoring the situation with MitID and will provide updates as soon as more information becomes available.

MitID has reported that they are working hard to identify the problem and ensure that the service becomes available again. We will provide a new update as soon as more information becomes available.

MitID is still experiencing instability, although we can see that some users are now able to authenticate successfully. We are currently awaiting an official update from MitID. We will provide further information as soon as it becomes available.

MitID has now resolved the problem, and users are able to authenticate again. We can also confirm that operations is back to normal again.

NETS is currently experiencing technical issues. This means that some customers are temporarily unable to order, freeze, block, reopen, or close their cards. We have contacted NETS, and they are working to resolve the issue. If a card needs to be blocked immediately, customers can contact NETS directly at the following phone number: +45 72 11 20 13 We will keep you updated as soon as more information becomes available.

We currently have no new updates, other than that they are working to resolve the issue as quickly as possible. We are continuing to monitor the situation and will keep you updated as soon as more information becomes available.

NETS has now implemented a fix, and we can confirm that it’s working. We have not received any timeouts in the past 5 minutes. We will keep monitoring for a while to make sure that everything is back to normal.

We have now monitored the systems for the past 30 minutes and can confirm that the implemented fix is working. No issues have been observed during this time, so the incident is now considered resolved.

MobilePay has just reported that they are currently experiencing issues, and as a result, you may experience delays in transfers received via MobilePay. They have stated that they are working to resolve the issue, and we are closely monitoring their status. Once the issue is resolved, we will do our best to post any missing transfers as quickly as possible. We will provide an update here as soon as more information becomes available.

There are no new updates at the moment, and we are continuing to monitor the situation closely. We can confirm that the issue is still ongoing, and MobilePay is actively working to resolve it. We will keep you informed as soon as more information becomes available.

We have been in dialogue with MobilePay, and they have confirmed that the issue has been resolved. During the outage, a large number of transactions were affected. MobilePay is now in the process of forwarding those payments to the respective banks. While all new transactions are processing as usual, delayed payments are expected to appear in bank accounts by tomorrow at the latest. Some customers may see these reflected later today.

We are currently investigating an issue affecting top-ups made via Swish. We are looking into why Swish is returning unexpected responses and working to identify the root cause. As a result, top-ups via Swish may be delayed for all customers until the issue is resolved. Once the issue is resolved, we will ensure that all pending top-ups are processed as quickly as possible. We will keep you updated as soon as more information becomes available.

We have now identified the root cause of the issue. Our team is now working on implementing a fix. We will keep you informed as more information becomes available.

We are continuing to work on the issue. No new updates at this time.

A fix has been implemented and is working as expected. We are currently processing the backlog of delayed transfers and posting them to customer accounts. We’ll provide another update as soon as an estimated completion time is available.

We can confirm that the issue has been resolved and that all transfers have now been handled on our side. Our system is currently completing the processing of queued transactions. This is happening gradually, and we expect everything to be fully completed within the next 30-60 minutes. We’ve also identified that part of the issue was caused by one of our external service partners sending incomplete data. This led to some failed "add money" attempts and only affected Swish payments. We apologize for the downtime.

We are currently experiencing an issue with customers being unable to send us chats. Our team is actively investigating the problem, and we will keep you updated as we make progress.

The issue with our provider has now been resolved, and it is once again possible to contact us via chat. We apologize for the inconvenience!