Luno outage history

We have identified an issue where our public /1/ticker API endpoint is returning stale market data for UGX, KES, and IDR markets. API traders using these specific pairs may notice that data is not updating. All other markets remain unaffected and are operating normally. Our team is actively working to resolve this and we will provide further updates as we work towards a resolution.

The issue affecting market data updates on our public /1/ticker API endpoint for UGX, KES, and IDR markets has been successfully resolved. We apologise for any inconvenience this may have caused and appreciate your patience while our team worked to implement a fix.

The 26th of October 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 27th of October 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 26hb Oktober 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 27hb Oktober 2026.

Customers who have staked AXAV cryptocurrency will see delays with their weekly payouts. This is due to the following: AVAX validators for staking have renewal periods which is every three months. During this time, rewards will not be weekly; rewards are in larger, but more infrequent amounts. Customers can expect to receive rewards less frequently for the next 3 weeks. We appreciate your understanding in this matter.

We have identified an issue affecting Luno customers using Luno's API. Customers who use the API via the user stream might experience delayed updates. Our Team is aware of the issue, and we are working to resolve it ASAP

The service is working as normal Thank you for your patience and understanding.

We are experiencing delays with account verifications for customers in Indonesia. We are working with our service provider to resolve the issue as a priority We apologise for any inconvenience and will provide an update as soon as possible.

The verification service is now back up. Issue has been resolved. We apologise for any inconvenience caused.

Luno will undergo scheduled database maintenance to perform essential infrastructure upgrades. This maintenance is necessary to ensure system integrity and continue providing optimal service to our customers. Maintenance Schedule Start Date/Time: Oct 18, 2026 9:00 AM UTC End Date/Time: Oct 18, 2026 10:00 AM UTC Estimated Duration: 1 hour During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted. Impact on Trading on the Exchange During the maintenance window, the exchange will be placed in Maintenance mode. This means: - All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API. - Existing open orders will remain in the order book - they will not be cancelled. - No new trades will be executed during this period. Impact on Instant Buy and Sell During the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means: - Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window. - Instant buy and sell of crypto-crypto pairs will remain unaffected. - Luno Pay may experience degraded performance or delays. What Still Works Although some functions may experience degraded performance during the migration: - You can still access your account, view balances, and review transaction history. - Deposits and withdrawals (fiat and crypto) remain available. - Staking and unstaking continue to work. - Wallet balance and transaction updates may be slightly delayed. What You Need to Do - Plan your transactional activities accordingly, taking into account the maintenance window and its timings. - Consider completing any critical transactions before or after the maintenance period. - Monitor our status page for real-time updates on the maintenance progress. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services. If you have any questions or concerns, please don't hesitate to contact our customer support team. Thank you for your continued trust and support.

The scheduled maintenance has been completed. All systems are now fully operational. We appreciate your patience during this time.

We have finished monitoring the systems to ensure continued stability, and all services are restored and functioning as normal. We appreciate your understanding and patience.

We’re investigating an issue causing transfers between your USDC wallet and your Prediction wallet to remain in a pending state. This may prevent you from placing new predictions. Our engineers are working to identify the cause and restore normal service. We apologise for the inconvenience.

A fix has been applied, and transfers between your USDC wallet and your Prediction wallet are now processing normally. We apologise for the disruption.

We’re aware that some deposits are taking longer than usual to appear in your Luno account. We’ve identified the cause, and our team is working on a fix. We apologise for the inconvenience.

Deposits are now being processed normally following a fix by Flutterwave

This incident has been resolved.

Due to ongoing system maintenance by our payment partner, some customers may experience delays in withdrawal processing. We are actively collaborating with our provider to restore standard processing times as quickly as possible. We apologise for any inconvenience this may cause and appreciate your continued patience.

Our payment provider has successfully completed their system maintenance. Withdrawal services have been fully restored and are operating normally. We appreciate your patience while we worked with our provider to restore their service.

Our payment partner, Flutterwave, is upgrading its core transaction databases. Some Luno payment services that rely on this partner may be affected while the work is in progress. Scheduled maintenance on Saturday, 10 October 2026, from 8:00 PM to 10:00 PM UTC What you may notice: Some deposits or withdrawals may be delayed, queued or time out. Payment status may take longer than usual to update, especially near the end of the window. What you should do: Check the status of a pending transaction in your Luno account before trying again, so you don't send it twice. Your funds are not at risk. Delayed transactions will complete once the upgrade is done.

Flutterwave maintance completed

We have identified an issue affecting FPX deposit failures for customers in Malaysia. This is happening intermittently We are actively working with our third-party provider to resolve this issue. If your deposit fails, please try again shortly or use an alternative deposit method. We will provide an update as soon as we have more information.

We are no longer seeing deposits failing, and instant deposits are functioning as normal. We apologise for any inconvenience caused.

Kenyan customers are currently unable to make KES deposits or withdrawals. This is caused by an issue with our third-party payment provider, and we are working with them daily to restore service. What's affected: KES (fiat) deposits: unavailable KES (fiat) withdrawals: unavailable. Any attempt will fail. What's still working: Cryptocurrency sends to external wallets What you can do: If you need to move funds out of your account, you can withdraw your crypto to an external wallet. We're sorry for the disruption and the time this is taking. We'll update this page as soon as there is progress, and again once service is fully restored.

Luno will undergo scheduled database maintenance to perform essential infrastructure upgrades. This maintenance is necessary to ensure system integrity and continue providing optimal service to our customers. During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted. Impact on Trading on the Exchange During the maintenance window, the exchange will be placed in Maintenance mode. This means: All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API. Existing open orders will remain in the order book - they will not be cancelled. No new trades will be executed during this period. Impact on Instant Buy and Sell During the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means: Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window. Instant buy and sell of crypto-crypto pairs remain unaffected. Luno Pay may experience degraded performance or delays. What Still Works Although some functions may experience degraded performance during the migration: You can still access your account, view balances, and review transaction history. Deposits and withdrawals (fiat and crypto) remain available. Staking and unstaking continue to work. Wallet balance and transaction updates may be slightly delayed. Maintenance Schedule Start Date/Time: Oct 1, 2026 04:00 AM UTC End Date/Time: Oct 1, 2026 05:00 AM UTC Estimated Duration: 1 hour What You Need to Do Plan your transactional activities accordingly, taking into account the maintenance window and its timings. Consider completing any critical transactions before or after the maintenance period. Monitor our status page for real-time updates on the maintenance progress. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services. If you have any questions or concerns, please don't hesitate to contact our customer support team. Thank you for your continued trust and support.

Our scheduled maintenance is taking a bit longer than originally planned. The Luno Exchange remains temporarily unavailable while our team works to safely bring all systems back online.

The Luno Exchange is now fully restored and back online. Our maintenance work is complete, and all services are operating normally. We are actively monitoring the systems to ensure continued stability.

We have finished monitoring the systems to ensure continued stability, and all services are restored and functioning as normal. We appreciate your understanding and patience.

We have identified an issue affecting sends for USDT on the Ethereum (ETH) network. Some customers may experience longer than usual processing times when attempting to send USDT cryptocurrency. Our team is working on this as a priority and we will provide an update as soon as the issue is resolved.

We have identified that this issue extends beyond USDT and is affecting withdrawals for all ETH-based coins. Customers may experience longer than usual processing times when attempting to withdraw ETH and any ERC-20 tokens. Our team continues to work on resolving this as a priority.

A fix has been implemented and previously stuck sends have now been successfully processed. We will continue monitoring the system. Please note that some transactions may still experience slight delays depending on current Ethereum network gas fees and congestion.

The incident is now fully resolved and all sends are processing normally. Previously stuck transactions have been successfully cleared, and we will continue to monitor the system closely. We apologise for any inconvenience and appreciate your patience.

We have identified an issue that is causing delays in our ATOM Sends and Receives. Some Customers will experience delays in Sending and Receiving ATOM due to a Network issue that we are experiencing. We are working to fix the issue as a priority. We apologise for the inconvenience.

Issue has been resolved. ATOM Sends and Receives are now going through. Thank you for your patience.

We are currently experiencing service degradation affecting the historical price chart. Customers will not be able to see the price chart for crypto markets as it is blank. We are working to fix the issue as a priority and we apologise for the inconvenience caused.

The issue has been resolved, Customers are now able to view the price chart. Thank you for your patience

Customers will successfully place predictions but they will be unable to redeem their rewards. We are working to fix this issue as a priority. We apologise for the inconvenience caused.

Issue has been resolved. Thank you for your patience

Customers are seeing delays in rewards payout for XAUT. We are working to fix this issue as a priority. We apologise for the inconvenience caused.

Issue has been resolved, we are no longer experiencing delays for XAUT Payouts. Thank you for your patience.

No markets are currently listed on Prediction Markets for customers in South Africa and Nigeria, so no predictions can be placed. All other Luno products and services are operating normally. We're sorry for the disruption this has caused. We've identified the cause and are working on a fix. This page will be updated as we learn more.

Prediction Markets have been restored for ZA & NG customers. We are experiencing an issue with the naming of the assets. Please note the first cryptocurrency name you see is the name of the cryptocurrency you are able to make a prediction against. We're sorry for the disruption this has caused. A fix for the naming issue is in progress. This page will be updated once it's resolved.

Prediction Markets is now fully resolved for ZA & NG customers. The asset naming issue has been fixed, and markets are displaying and functioning correctly. Thank you for your patience while we worked through this.

The 16th of September 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 17th of September 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 16hb September 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 17hb September 2026.

Withdrawals are now being processed as scheduled. Thank you.