66 recorded Luno incidents since February 2026, with official updates, affected components, duration and resolution information.
We've identified an issue causing delays with FPX deposits. Our team is aware and working on a fix. We'll post an update once this is resolved. We apologise for any inconvenience and appreciate your patience.
A fix has been implemented and the backlog has now cleared. Funds should be reflecting in accounts as expected. We're continuing to monitor the situation closely to ensure stability.
We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error. Customers can still use instant deposit and EFT options to buy cryptocurrency. We are working on this as a priority
We are aware of intermittent FPX deposit failures for customers in Malaysia. We are actively working with our third-party provider to resolve this issue. If your deposit fails, please try again shortly or use an alternative deposit method. We will provide an update as soon as we have more information.
A fix has been successfully deployed, and transactions are now processing again. You may still notice some delays in processing times We’ll continue to monitor the situation closely and provide further updates if needed.
This incident is fully resolved and transactions are processing again. We apologise for any inconvenience caused.
The 31st August & 1st September 2026 are public holidays in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 3rd September 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://guide.luno.com/hc/articles/11035601393565 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 31 Ogos dan 1 September 2026 ialah cuti umum di Malaysia. Sehubungan dengan itu, bank-bank tidak akan memproses sebarang pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 3 September 2026.
Withdrawals are now being processed as scheduled.
We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems. Schedule Date: 26 Aug 2026 Time: 11:00 to 12:00 UTC Impact on Service During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. Why This Maintenance is Necessary Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations. We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Our Scheduled Maintenance has been postponed, we will communicate a new date and time We appreciate your understanding in this matter.
We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error. Customers can still use instant deposit and EFT options to buy cryptocurrency. Unfortunately, the issue does not sit with us but with our 3rd party provider, which we are working with to solve this issue. We are working on this as a priority
Update: Instant buy is working as expected, and we see no further issues regarding this feature. We appreciate your understanding and patience in this matter.
The 25th of August 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 26th of August 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 25hb Ogos 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 26hb Ogos 2026.
Withdrawals are now processed as usual
Due to an outage with a third party, we are currently experiencing an issue causing delayed crypto sends for customers. We are working on this issue with the third party as a priority. We apologise for inconvenience caused
Issue has been resolved. We thank you for your patience
We have identified an issue that may cause customers to experience errors when attempting to initiate deposits. Unfortunately, this is due to an issue with our 3rd partner provider. We are working on fixing this as soon as possible. We appreciate your understanding in this matter.
The issue has been resolved, deposits are now available for customers. Thank you for your patience.
We have identified an issue that may cause customers to experience errors when attempting to initiate deposits. Unfortunately, this is due to an issue with our 3rd partner provider. We are working on fixing this as soon as possible. We appreciate your understanding in this matter.
We are no longer seeing any issues related to deposits in Nigeria. Deposits should be working as normal We appreciate your understanding in this matter.
Please note that August 10th is a public holiday in South Africa, during which banks do not process any payments. This means that any withdrawals from Luno that we send to the banks won’t be processed until August 11th. The delay only applies to ZAR withdrawals. Crypto withdrawals will be processed as usual in accordance with our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934
This incident has been resolved.
We are investigating an issue which may be causing degraded performance on the app as well as some customers experiencing errors when using the platform.
A fix has been implemented, and functionality has been restored across the platform. We will continue to monitor for any further issues.
We are aware of a recurrence of degraded performance affecting the platform. Our engineering team is actively investigating and working toward a resolution. We will provide a further update shortly.
A fix has been implemented to resolve the recurrence of degraded performance. Functionality has been restored across the platform. We will continue to closely monitor the system to confirm the issue is fully resolved.
This incident has been resolved. Following the deployment of a fix, we monitored the platform closely and have confirmed that performance has remained stable. We apologise for any disruption this may have caused and thank you for your patience.
We are currently experiencing an issue causing XRP withdrawals to be delayed. We have identified the issue and are working to resolve it as soon as possible.
We are no longer experiencing delays with XRP sends. Our team will continue to monitor the situation for any further issues.
We can confirm that XRP sends are no longer delayed, and all transactions are processing normally. We appreciate your patience and understanding.
Customers in Indonesia may experience delays in account verification due to downtime with our third-party verification provider. We are actively monitoring the situation. Apologies for any inconvenienced caused.
The issue has been resolved. Thank you for your patience.
We are currently investigating an issue affecting USDC Earn reward payouts. Our team is actively working on a resolution. We apologise for the inconvenience.
This incident has been resolved.
We are currently experiencing a delay in the processing of DOT staking rewards. Customers who have staked DOT cryptocurrency will experience delayed reward payouts. We sincerely apologise for the inconvenience this causes. Our team is actively working on a fix
We can no longer see any staking reward delays for DOT cryptocurrency. We appreciate your patience and understanding in this matter.
We are currently investigating an issue causing delayed balance updates for some customers. We are working on this as a priority and will provide updates as soon as possible
We have identified the cause of this issue and are working on a fix. We hope to see this resolved soon and will provide updates as soon as possible.
A fix has been implemented, and we are seeing order balances updating normally across the exchange. Any previously delayed funds are actively being processed and will reflect in your account. Our team will continue to monitor system performance closely to ensure full stability.
The issue with delayed balance updates is fully resolved and all systems are operating normally. We apologise for any inconvenience.
We have identified an issue causing the cryptocurrencies of TRON and DOGE to be unable to be sent. Customers attempting to send these cryptocurrencies should receive an error. Buying and selling these cryptocurrencies are not affected. Our team is working on to fix this issue ASAP. Updates to follow
Update: We are no longer seeing any issues with sends for TRON/DOGE. Services are working as expected. We thank you for pateince and understanding in this matter.
We have identified an issue affecting sends for USDT. Some customers may experience longer than usual processing times when attempting to send USDT cryptocurrency. Our team is working on this as a priority.
Update: We are no longer seeing any delays for USDT. USDT send processing has returned to normal. We appreciate your patience and understanding in this matter.
We have identified an issue currently causing delays with deposits and withdrawals for our Nigerian customers. Unfortunately, this issue is on our payment providers' side; we are working with them to try to solve this as quickly as possible. We appreciate your understanding in this matter.
We are no longer seeing any delays with deposits and withdrawals, and services appear to be operating as expected. We will continue to monitor the situation closely to ensure stability.
The issue affecting deposits and withdrawals has been resolved, and all services are operating normally. We appreciate your patience and understanding while we worked to resolve this matter.