25 recorded Macabacus incidents since May 2016, with official updates, affected components, duration and resolution information.
Our subscription management platform (Recurly) is experiencing issues today. Sign-in to the add-in or subscription management actions may be affected. We are actively monitoring.
It appears the issue is resolved. Please reach out to [email protected] if you experience issues.
This incident has been resolved.
We are currently experiencing an issue impacting access to https://macabacus.com. This is due to an ongoing incident with our hosting provider, Kinsta, which leverages Cloudflare. You can track their status here: https://status.kinsta.com. Please note: 1. The Macabacus Admin Console and user sign-in are not affected. 2. Our team is monitoring the situation and will provide updates as they become available. We appreciate your patience as Kinsta works to resolve the issue.
This incident has been resolved.
We are currently investigating the issue, and will provide an update shortly.
The issue has been resolved. Service has been restored.
We are experiencing service disruptions with the Admin Console due to networking issues reported by Microsoft Azure, which are affecting multiple services globally. Our team is monitoring the situation closely and working to minimize the impact on our services. For updates from Microsoft, visit Azure Status Page - https://azure.status.microsoft/en-us/status We apologize for the inconvenience and will share further updates as we have them.
The incident has been resolved.
We are experiencing service disruptions with the Admin Console due to networking issues reported by Microsoft Azure, which are affecting multiple services globally. Our team is monitoring the situation closely and working to minimize the impact on our services. For updates from Microsoft, visit Azure Status Page - https://azure.status.microsoft/en-us/status We apologize for the inconvenience and will share further updates as we have them.
This incident has been mitigated from our side, and service is restored.
We are currently investigating this issue.
Users are currently granted limited access to the add-in. Users should now be able to sign in to the add-in to avoid disruption.
The issue has been resolved. Please reach out to [email protected] if you continue to experience issues.
We are currently investigating as it appears that one of our providers is having intermittent issues impacting the performance of our platform. We will update here as we learn more. Thank you for your patience.
We appreciate your patience. The issue, due to an outage today at Recurly, has been resolved.
This incident has been resolved.
We are currently investigating this issue—thank-you for your patience.
We are continuing to investigate this issue.
This incident has been resolved. The root cause of the incident was a partial outage at Recurly, our 3rd party subscription management API.
Affected users may need to restart affected Office applications or re-activate Macabacus software using the button with key icon at the right edge of the Macabacus tab.
A fix has been implemented and we are monitoring the results. Affected users may need to restart affected Office applications or re-activate Macabacus software using the button with key icon at the right edge of the Macabacus tab.
We are currently investigating an issue related to user authentication that is forcing some users to wait before accessing some Macabacus features.
A fix has been implemented and we are monitoring the results. Affected users may need to restart affected Office applications or re-activate Macabacus software using the button with key icon at the right edge of the Macabacus tab.
This incident has been resolved.
We are currently investigating this issue.
We have traced this to a DNS issue with our web host, and are working on a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
Possible hardware failure. Continuing to investigate.
The condition has cleared and we are continuing to monitor the situation.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
At approximately 9:15 AM EDT this morning, a Macabacus data center experienced a brief Denial of Service attack resulting in approximately 30 minutes of downtime for the website. The attack has been contained, and no services or data were compromised in the attack.
We are experiencing intermittent outages affecting our website and user authentication. We are investigating this issue.
We are continuing to investigate this issue.
Website performance has improved, but intermittent degradations in performance may occur as we continue to investigate this issue.
This incident has been resolved.
This incident has been resolved.
We are currently investigating this issue.
Our web host's shared data center is experiencing a major network outage affecting many websites. The vendor's network engineers are investigating the problem.
Our vendor's data center experienced a "significant Denial of Service (DoS) attack." Their networking team isolated the multiple sources of the attacks and nullified them. The affected data center has reportedly been performing at normal levels recently, and the vendor has declared the attack contained. Websites hosted in this data center continue to come back up following containment of the attack, so some affected websites, like ours, have not yet recovered. For those unfamiliar with the term, a Denial of Service (DoS) attack is when an attacker floods a site with so much malicious traffic that it is unable to respond to legitimate traffic. The vendor confirmed that no services were breached, and no data was compromised by the attackers.
We are continuing to investigate this issue.
Website appears to be back up and functioning normally. We will continue to monitor for issues.
This incident has been resolved.
We are currently investigating an issue affecting user authentication and Admin Console login.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue
This incident has been resolved.
The macabacus.com website is experiencing an outage likely related to the one earlier today. We and our technology partner that manages the server are investigating.
The server outage has been determined to be the result of a failed hardware component. The component has been replaced, and no further outages related to this incident are expected.
The macabacus.com website is down for reasons that we and our technology providers are currently investigating. This outage may affect user authentication and thus access to Macabacus software.
There is no longer an outage at macabacus.com. We are working with our technology partners to determine the root cause and whether to expect further outages.
This incident was caused by an unexpected failure of a server managed by one of our technology partners. The server has been restored and appears stable. This incident is now resolved.
