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    Marvel outage history

    39 recorded Marvel incidents since June 2015, with official updates, affected components, duration and resolution information.

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    Design Tool storage intermittent failures

    Started August 7, 2024 at 10:34 AM UTC · 4d 22h

    OutageMajor incident
    Affected components
    Design Tool
    1. August 7, 2024 at 10:34 AM UTCinvestigating

      Our design tool storage system is experiencing intermittent failures that we are currently investigating.

    2. August 7, 2024 at 10:42 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. August 7, 2024 at 3:04 PM UTCmonitoring

      A fix has been implemented and we are monitoring results.

    4. August 8, 2024 at 4:54 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    5. August 12, 2024 at 8:54 AM UTCresolved

      Our infrastructure has been upgraded and monitoring has ensured that we are experiencing no more intermittent errors on our design tool storage systems.

    Outage of backend system supporting Marvel

    Started February 20, 2024 at 11:02 AM UTC · 3h 19m

    OutageMajor incident
    Affected components
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. February 20, 2024 at 11:02 AM UTCinvestigating

      We are currently investigating this issue.

    2. February 20, 2024 at 11:43 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. February 20, 2024 at 11:44 AM UTCidentified

      We are continuing to work on a fix for this issue.

    4. February 20, 2024 at 1:10 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. February 20, 2024 at 2:21 PM UTCresolved

      Due to a problem with a subsystem responsible for our processing queues we were unable to serve the application. We have failed over to an alternate system and all systems are now operational.

    Infrastructure Outage

    Started June 6, 2023 at 3:20 PM UTC · 24m

    OutageCritical incident
    Affected components
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. June 6, 2023 at 3:20 PM UTCinvestigating

      We are currently investigating this issue. Google's infrastructure is potentially having issues with networking and load balancing affecting our service.

    2. June 6, 2023 at 3:36 PM UTCidentified

      Confirmed issue with Google's infrastructure.

    3. June 6, 2023 at 3:38 PM UTCidentified

      Traffic beginning to hit Marvel's database again. We are monitoring the situation.

    4. June 6, 2023 at 3:44 PM UTCresolved

      Marvel is operational again. We will continue to monitor the situation.

    DNS Failure

    Started February 19, 2023 at 12:23 AM UTC · 37m

    Pending
    Affected components
    Design syncProject EditorPrototypesGraphQL Platform APIDesign Tool
    1. February 19, 2023 at 12:23 AM UTCinvestigating

      We are currently investigating this issue.

    2. February 19, 2023 at 1:00 AM UTCresolved

      This incident has been resolved.

    Parts of the service are not responding

    Started December 14, 2022 at 12:10 PM UTC · 6m

    IssuesMinor incident
    Affected components
    Sketch pluginProject EditorPrototypesGraphQL Platform API
    1. December 14, 2022 at 12:10 PM UTCinvestigating

      We are currently investigating an issue where prototypes and some parts of the system are not responding.

    2. December 14, 2022 at 12:15 PM UTCresolved

      The incident has been resolved.

    Marvel web app is experiencing intermittent outages

    Started December 3, 2022 at 1:24 AM UTC · 43m

    Pending
    Affected components
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. December 3, 2022 at 1:24 AM UTCinvestigating

      We are currently investigating this issue.

    2. December 3, 2022 at 2:07 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. December 3, 2022 at 2:07 AM UTCresolved

      This incident has been resolved.

    Infrastructure Issue

    Started April 29, 2022 at 6:44 AM UTC · 57m

    OutageCritical incident
    Affected components
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. April 29, 2022 at 6:44 AM UTCinvestigating

      We are currently investigating this issue.

    2. April 29, 2022 at 7:03 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. April 29, 2022 at 7:06 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. April 29, 2022 at 7:41 AM UTCresolved

      This incident has been resolved.

    Marvel backend update failure

    Started April 13, 2022 at 10:21 AM UTC · 2h 51m

    OutageCritical incident
    Affected components
    Project EditorPrototypesBillingDesign Tool
    1. April 13, 2022 at 10:21 AM UTCinvestigating

      We are currently investigating an issue where a code deploy has disabled our frontend site from functioning.

    2. April 13, 2022 at 10:27 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. April 13, 2022 at 10:37 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. April 13, 2022 at 1:12 PM UTCresolved

      This incident has been resolved.

    Partial outage due to cache server issue

    Started September 21, 2021 at 6:30 AM UTC · 14m

    IssuesMinor incident
    Affected components
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. September 21, 2021 at 6:30 AM UTCinvestigating

      We are currently investigating this issue.

    2. September 21, 2021 at 6:33 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. September 21, 2021 at 6:44 AM UTCresolved

      This incident has been resolved.

    Design API backend Issue

    Started July 21, 2021 at 4:40 PM UTC · 3h 58m

    OutageMajor incident
    Affected components
    Sketch pluginDesign syncDesign Tool
    1. July 21, 2021 at 4:40 PM UTCinvestigating

      We are currently investigating this issue.

    2. July 21, 2021 at 7:19 PM UTCinvestigating

      We are continuing to investigate an issue with a third party data provider which is impacting on new design documents being created. Document retrieval and some updates are still working. We are working with the provider to identify the source of the issue and solve it as soon as possible.

    3. July 21, 2021 at 8:14 PM UTCidentified

      Our provider has identified the source of the issue and is attempting a fix. New designs are now available to be created again, with updates and document fetches also now fully available. We will continue to monitor the issue.

    4. July 21, 2021 at 8:24 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. July 21, 2021 at 8:37 PM UTCresolved

      This incident has been resolved.

    CDN hosting service experiencing issues

    Started June 8, 2021 at 9:58 AM UTC · 3h 56m

    IssuesMinor incident
    Affected components
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. June 8, 2021 at 9:58 AM UTCinvestigating

      We are currently investigating an issue with our edge content network having a failure. Our service is currently unavailable at this time

    2. June 8, 2021 at 10:27 AM UTCinvestigating

      The outage is affecting specific locations where Fastly is down. We are still able to host to a number of countries globally.

    3. June 8, 2021 at 10:46 AM UTCmonitoring

      Our CDN provider appears to be addressing the issue and we are seeing some of the service reappear in different locations.

    4. June 8, 2021 at 11:19 AM UTCmonitoring

      We are continuing to monitor for any further issues.

    5. June 8, 2021 at 1:54 PM UTCresolved

      This incident has been resolved.

    Issue with application servers: http 503

    Started May 24, 2021 at 1:28 PM UTC · 3m

    OutageCritical incident
    Affected components
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. May 24, 2021 at 1:28 PM UTCinvestigating

      We are currently investigating the issue and will update you as soon as we can.

    2. May 24, 2021 at 1:31 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. May 24, 2021 at 1:32 PM UTCresolved

      Incident resolved

    Unsplash API integration failure

    Started March 10, 2021 at 3:59 PM UTC · 3h 24m

    OutageMajor incident
    Affected components
    Design Tool
    1. March 10, 2021 at 3:59 PM UTCinvestigating

      We are currently investigating an issue with our Unsplash Image API integration which is failing to load images added to a design in our design tool.

    2. March 10, 2021 at 4:48 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. March 10, 2021 at 6:45 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. March 10, 2021 at 7:23 PM UTCresolved

      This incident has been resolved.

    Issue serving Design tool, Sketch and Handoff

    Started January 19, 2021 at 11:12 AM UTC · 31m

    OutageCritical incident
    Affected components
    Sketch pluginDesign syncDesign Tool
    1. January 19, 2021 at 11:12 AM UTCidentified

      We are currently fixing an issue that affects the Design Tool, Sketch and Handoff. These features are currently offline.

    2. January 19, 2021 at 11:42 AM UTCidentified

      We are continuing to work on a fix for this issue.

    3. January 19, 2021 at 11:43 AM UTCresolved

      Fixed, but we will continue to monitor.

    Global CDN disruption

    Started January 12, 2021 at 3:59 PM UTC · 57m

    IssuesMinor incident
    Affected components
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. January 12, 2021 at 3:59 PM UTCinvestigating

      Our CDN provider Fastly is experiencing some issues https://status.fastly.com/incidents/1rbr326kjsmt

    2. January 12, 2021 at 4:53 PM UTCmonitoring

      Fastly has a fix out and they are monitoring.

    3. January 12, 2021 at 4:55 PM UTCresolved

      This incident has been resolved.

    Degraded operations due to Google service outage.

    Started December 14, 2020 at 12:24 PM UTC · 3h 29m

    IssuesMinor incident
    Affected components
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. December 14, 2020 at 12:24 PM UTCinvestigating

      We are currently investigating this issue.

    2. December 14, 2020 at 12:47 PM UTCmonitoring

      Google appear to have stabilised their performance issues and the service appears to be back to normal operation, we will continue monitoring to ensure everything is working correctly.

    3. December 14, 2020 at 3:53 PM UTCresolved

      This incident was Google related and appears resolved their end.

    Backend sync queues degraded

    Started November 30, 2020 at 1:17 PM UTC · 3h 56m

    IssuesMinor incident
    Affected components
    Design syncPrototypesGraphQL Platform APIDesign Tool
    1. November 30, 2020 at 1:17 PM UTCinvestigating

      We are currently investigating this issue.

    2. November 30, 2020 at 1:51 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. November 30, 2020 at 2:39 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. November 30, 2020 at 5:13 PM UTCresolved

      This incident has been resolved.

    Backend failure on hosting service

    Started August 28, 2020 at 11:10 AM UTC · 3h 33m

    IssuesMinor incident
    Affected components
    Blog
    1. August 28, 2020 at 11:10 AM UTCinvestigating

      We are currently investigating this issue.

    2. August 28, 2020 at 12:08 PM UTCidentified

      The issue with the blog not loading is localised so far to locations in the UK, specifically London. We are working with our hosting provider to solve the issue.

    3. August 28, 2020 at 12:08 PM UTCidentified

      We are continuing to work on a fix for this issue.

    4. August 28, 2020 at 2:43 PM UTCresolved

      This incident has been resolved.

    Images not loading for some customers - Image Hosting Provider

    Started August 11, 2020 at 7:00 AM UTC · 0m

    IssuesMinor incident
    1. August 13, 2020 at 5:44 PM UTCresolved

      An SSL network error prevented certain customers from being able to see images on the platform. This issue was affecting customers utilising internal network proxies which prevented the images from loading due to an SSL Protocol error. All of our images are hosted via our CDN system Fast.ly. We altered the Fastly system to force TLS and HSTS security headers for all clients requesting image URLs and it solved the issue. We are still investigating the root cause of why this suddenly occurred as no configuration was changed or altered in the Fast.ly hosting system. We will be working to determine further with Fastly and our customers to determine the specific conditions leading to the error occurring.

    Design API Node Failure

    Started June 14, 2020 at 8:18 PM UTC · 3h 8m

    IssuesMinor incident
    Affected components
    Design syncDesign Tool
    1. June 14, 2020 at 8:18 PM UTCinvestigating

      We are currently investigating this issue.

    2. June 14, 2020 at 8:33 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. June 14, 2020 at 10:54 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. June 14, 2020 at 11:25 PM UTCresolved

      This incident has been resolved.