Mavenlink undefined outage history

The third-party service (Salesforce) we use for our support offerings (Live Help, Support Cases, and Support Portal) is currently down. We are monitoring its status and will update as soon as they report their systems are back online.

Salesforce services are recovering, but the issue has not yet been fully resolved. Customers may continue to experience issues accessing the Support Portal. We are continuing to monitor the situation and will provide another update once the service is fully restored.

The Salesforce technology team has now informed users that the platform's stability and performance are now again at expected levels, and the incident has been resolved.

Our data processing infrastructure is running behind which is causing Insights Data Exports not to be processed.

We’ve found the underlying cause of the problem and are now working on a fix.

We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.

This incident has been resolved. Insights Data Exports are now processing as normal. Thank you for your patience.

There currently is a delay in generating subscribed events. We have identified the issue and a fix has been implemented. Previous events are still accessible. No data loss is expected. New events continue to generate but with a delay.

This incident has been resolved. New events are now generating normally in the Subscribed Events API, including events during the incident period. We apologize for any inconvenience this issue may have caused.

We are investigating an issue with standard Insights data loads. Some accounts are either not receiving their data or receiving it on a delayed schedule. To learn how to view the status of your uploads, please see our Insights Overview Knowledge Base article.

We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.

This incident has been resolved. All areas of Kantata OX are back to normal. Thank you for your patience!

We are investigating reports that the tasks reordering in templates is not working correctly.

The likely cause of the issue has been identified and a potential fix is in the works.

We are continuing to work on a fix for this issue.

We have identified the issue and are deploying a fix.

We have a deployed a fix and task reordering in templates is functioning correctly again.

We are currently investigating this issue.

We continue to investigate the issue and believe we have discovered the root cause. Thank you for your patience as we work to implement and deploy a fix.

We are continuing to investigate this issue.

The root cause of the issue has been verified and we are now actively reverting the file changes for deployment.

We are continuing to work on a fix for this issue.

A partial fix has been deployed that re-enables the export functionality. There continues to be a known styling issue related to the form. This will also be fixed soon.

The project time and expense export functionality is now available again.

We are investigating an issue where projects in the Resource Center Projects tab are missing dropdown arrow.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been deployed and we are monitoring the results.

This incident has been resolved.

Some users have reported that tasks are not moving to their intended position when reordering in the task tracker. We are currently investigating the issue.

The issue has been identified and a fix is being rolled out.

The fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are investigating an issue with standard Insights. A small subset of accounts are unable to view their dashboards. We have contacted our BI Partner and they are working on a fix. To learn how to view the status of your uploads, please see our Insights Overview Knowledge Base article.

Our BI partner is continuing to work on a fix. We're unable to provide an ETA at this time, but we will update with more information as we receive it.

The issue is resolved, and a data load has finished successfully for all accounts. We thank you for your patience an apologize for any inconvenience.

We are investigating an issue with standard Insights data loads. Some accounts are either not receiving their data or receiving it on a delayed schedule. To learn how to view the status of your uploads, please see our Insights Overview Knowledge Base article.

We’ve found the underlying cause of the problem and are now working on a fix. We should have everything back to normal soon!

We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.

We are continuing to monitor for any further issues.

This incident has been resolved. All areas of Kantata OX are back to normal. Thank you for your patience!

We are currently noticing data sync issues on MBridge.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results. You may experience some delays as we work through the backlog of jobs.

This incident has been resolved.

Audit Logs data has not been updated since March 30, 4:30pm Pacific. All reports are functional but will not reflect recent updates. The problem has been identified and the fix is running. No data has been lost, and we expect the system to take time to catch up. We will monitor progress and update status when we have an estimate of the time to complete.

We estimate that it will take between 6-7 hours for the system to have all data up to date. Progress will continue to be monitored, and we will update status regularly.

Processing the data backlog took less time than expected. All data in audit logs should be nearly up to date, and will be completely up to date soon.

All data in audit logs is now up to date.

We are currently aware of an issue that is preventing Pulse surveys from loading and are actively working on a solution.

We’ve found the underlying cause of the problem and are now working on a fix. We should have everything back to normal soon!

We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.

This incident has been resolved. Thank you for your patience!

We’re noticing a higher number of errors than usual in Kantata OX. We’re working to resolve this as quickly as possible. Thanks for your patience! Users experiencing this issue can refresh the page and continue to work as usual.

We’re continuing to investigate the issue and working to resolve this as quickly as possible. Thank you for your patience! Users experiencing this issue can refresh the page and continue to work as usual.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented. Thank you for your patience while we work to resolve this issue.

A fix has been implemented and we are monitoring the results.

We are continuing to observe elevated error rates. We're continuing to work to resolve this as quickly as possible. Thank you for your patience!

We have identified the issue and deployed a fix. Error rates are now decreasing and we will continue to monitor performance and errors until returning to normal operation. Thank you for your patience as we work to fully resolve this.

This incident has been resolved. Users and integrations that encountered 502 or 504 errors are safe to retry operations. Some M-Bridge and Connect integrations may have automatically disabled due to elevated error rates and may need to be manually re-enabled.

We are currently noticing slowness across Kantata OX. We appreciate your patience as we investigate this issue.

Site load times have returned to normal.

We have identified the issue and we are working on a fix for it.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We’re noticing a higher number of errors than usual with our Project Agent and Status Report Agent. We’re working to resolve this as quickly as possible. Thanks for your patience!

We’ve found the underlying cause of the problem to be an issue with one of our AI sub-processors and are now working on a fix.

We are continuing to work on a fix for the issue with one of our AI sub-processors. Thank you for your patience.

We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.

This incident has been resolved. Thank you for your patience!

Our Business Intelligence Partner is currently offline, they are undergoing emergency maintenance. We are continuing to monitor the situation.

Our Business Intelligence Partner has identified the issue and they are working on a fix.

Our Business Intelligence Partner is working on a fix for this issue. We are continuing to monitor the situation.

The issue has been resolved, and Insights reports are now accessible. Data refreshes will be resumed when we have confirmed those systems are accessible.

Our BI partner has confirmed that all systems are operational. Data refreshes are resumed, and we expect all data to be up to date within an hour.

Data refreshes have completed for all accounts, and Insights reports will reflect up to date data. Thank you for your patience regarding this issue.

We’re noticing issues that are preventing access to Smart Upload Manager right now. We’re looking into it and will keep you updated. Thanks for your understanding.

Our third party provider is experiencing a service disruption that is affecting Smart Upload Manager. We are working with our provider to resolve the issue.

The application is now accessible but some features and functions may still present intermittent issues. We will continue to monitor until performance is fully restored.

The incident is now resolved. Thank you for your patience.

We are investigating an issue with delayed Insights data loads. All accounts appear to be affected at this time. We will provide more information as we have it.

The issue has been identified and a fix is being implemented.

The issue has been identified. Users can expect their Insights data loads to be refreshed within the next 20-30 minutes.

This incident has been resolved.