14 recorded Maxmind incidents since March 2025, with official updates, affected components, duration and resolution information.
October 13, 2026 2:04PM UTC Resolved - Between 03:15 and 05:15 AM UTC on 2026-10-13 we observed network degradation in the us-east region. Customers may have experienced slower than typical performance when making API calls. We are working with our network provider to detect and mitigate this kind of issue.
September 17, 2026 3:50PM UTC Investigating - We are experiencing network issues in the us-east region. Customers may infrequently experience slower than typical performance when making API calls. We are working with our network provider to resolve this issue. September 17, 2026 5:14PM UTC Resolved - Network performance appears to have returned to normal levels. September 17, 2026 7:08PM UTC Monitoring - We believe this incident to be related to the linked Cloudflare incident. They report that it has been resolved and we are monitoring. https://www.cloudflarestatus.com/incidents/rhmpng7klcqw September 18, 2026 6:39PM UTC Resolved - We have been assured by Cloudflare that this was a problem caused by one of their transit providers and that they have resolved the issue.
September 11, 2026 3:47PM UTC Monitoring - Customers may have experienced high latency in API requests from ~4 to 7 AM UTC on 2026-09-11 . The cause appears to be network instability and packet loss in connections from the IAD Cloudflare zone. We are communicating with providers about the issue. September 14, 2026 7:41PM UTC Resolved - This appears to have been a network issue between our network and infrastructure providers. We are implementing monitoring to increase visibility of this sort of packet loss.
August 31, 2026 7:01PM UTC Identified - There is currently an issue downloading GeoIP databases due to one of our providers. August 31, 2026 7:03PM UTC Identified - This is identified as a service disruption to those customers affected. August 31, 2026 7:53PM UTC Resolved - We've implemented a fix and downloads appear to be working correctly now. We apologize for any inconvenience.
March 2, 2026 5:59PM UTC Identified - Downloading of GeoIP databases is currently unavailable. We are investigating. March 2, 2026 6:07PM UTC Identified - We have identified the issue and are working on a fix. March 2, 2026 6:27PM UTC Identified - We are rolling out a fix to the issue March 2, 2026 6:33PM UTC Identified - A fix has been rolled out and we're seeing recovery of service. Those downloading older databases may still see issues until the rollout is complete. March 2, 2026 7:18PM UTC Monitoring - The fix rollout is complete, and we're monitoring for any further issues. If you're still having problems with database downloads please reach out to MaxMind support. March 2, 2026 7:34PM UTC Resolved - Service has returned to normal.
February 21, 2026 11:50AM UTC Investigating - We are investigating an issue with a service provider which has resulted in loss of GeoIP db downloads February 21, 2026 12:00PM UTC Monitoring - We have identified and fixed the issue with the provider. Geoip downloads should be working again. February 21, 2026 12:06PM UTC Resolved - Everything has returned to normal now. GeoIP downloads are functional
December 16, 2025 12:43AM UTC Investigating - Due to an issue we are currently investigating, the GeoIP database updates for Monday, December 15, 2025 for the following databases won’t be released as scheduled: * GeoIP City * GeoIP Country * GeoIP Enterprise * GeoLite City * GeoLite Country The GeoIP Anonymous IP, GeoIP Anonymous Plus, GeoIP IP Risk, GeoIP ISP, and the GeoLite ASN databases will be released today as scheduled. December 17, 2025 2:55AM UTC Resolved - All GeoIP databases were released on 2025-12-16.
November 11, 2025 2:12AM UTC Monitoring - The GeoIP and GeoLite database updates for Monday, November 10th, 2025 for the following databases won't be released as scheduled: - GeoIP Country - GeoIP City - GeoIP ISP - GeoIP Enterprise - GeoLite Country - GeoLite City These databases will return to their regular release schedule on Tuesday, November 11th, 2025. November 11, 2025 6:17PM UTC Resolved - All GeoIP and GeoLite databases have been released today as scheduled.
October 4, 2025 12:45PM UTC Resolved - Customers might have experienced high response times and possibly timeouts on GeoIP2 Web Service in the eu-west region around. Possibly between 9:30 and 11:30 UTC 04/10/2025. The incident is resolved and response times are back to normal.
August 21, 2025 7:16PM UTC Identified - A platform provider we use is currently experiencing limited service degradation. Customers may experience increased latency when reaching our web services. August 21, 2025 7:49PM UTC Monitoring - The platform provider is monitoring a resolution of the impacting incident. There may still be customers experiencing an increased latency reaching some of our web services. August 21, 2025 8:17PM UTC Resolved - Customers should be experiencing back to normal latency when reaching our web services. The impacting platform provider incident is resolved.
June 16, 2025 4:09PM UTC Monitoring - On June 16th, we will be issuing an off-schedule release of the following GeoIP and GeoLite databases: - GeoIP Country - GeoIP City - GeoIP Enterprise - GeoIP ISP - GeoLite Country - GeoLite City An issue occurred on June 13th causing these databases to not be available for download as expected. We are releasing new databases today, and will return to the normal release schedule tomorrow, June 17th. June 17, 2025 5:09PM UTC Resolved - We have returned to our normal release schedule.
June 12, 2025 6:26PM UTC Monitoring - Our cloud platform provider is currently experiencing widespread service degradation. Customers may experience increased latency or other issues hitting our web services. June 12, 2025 7:07PM UTC Monitoring - We are continuing to monitor the active incident as it develops and will provide further updates. Customers may continue to experience issues with our web services during this time. June 12, 2025 8:39PM UTC Monitoring - We are starting to observe operational recovery but some services may continue to perform sub-optimally until underlying platform issues are fully resolved. June 12, 2025 9:12PM UTC Resolved - We have observed that the monitored platform issues are no longer negatively affecting our web services.
April 23, 2025 9:59PM UTC Investigating - Due to an issue with an upstream provider, we are currently having issues sending emails to customers. April 23, 2025 11:33PM UTC Resolved - Emails should now be going out.
March 27, 2025 6:07PM UTC Investigating - Increased latency may be experienced by customers hitting our web services. March 27, 2025 8:19PM UTC Investigating - This continues to be an issue for a few of our customers. It appears to be a problem with one of our providers that we are working with to fix. March 27, 2025 9:09PM UTC Monitoring - A fix has been implemented and latency appears to be dropping back to normal. March 27, 2025 9:23PM UTC Resolved - Latency appears to have returned to normal for affected traffic.
