Meltwater outage history

We are currently facing issues with uploading media in Engage. Users are currently unable to upload media in Engage Publish, Conversations, and Asset Library. Our Engineering team is aware and is actively working on the issue. We apologize for the inconvenience and will provide updates accordingly.

This issue has been resolved. Uploading images in Engage is now functioning as expected. We will continue to monitor the situation closely and provide updates accordingly. Thank you for your patience.

After a period of monitoring, this issue is now resolved. Media Uploads continue to function as expected in the Engage platform.

We are currently experiencing an issue within Media Relations where there may be a delay in sending an Outreach email. Our Engineering team is aware of the issue and is actively investigating. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.

Our engineering team has resolved the issue impacting Outreach delivery. Outreach emails are now sending and analytics updating. We are monitoring the situation closely and will continue to provide updates accordingly.

After a period of monitoring, this issue is now resolved. Outreach emails continue to function as expected.

We are currently experiencing issues with loading searches on Explore. Features that rely on searches may also be affected. Our engineering team is actively investigating the root cause. We apologize for any inconvenience caused, and we will provide updates accordingly.

Our engineering team has resolved the issue affecting searches. Searches should now load as expected. We are now monitoring the situation closely and will continue to provide updates accordingly.

After a period of monitoring, this issue has been resolved. Searches are now working as expected.

We are currently experiencing an issue with delayed content indexation affecting the Meltwater API for Explore+ Search (Optimized Searches). Users may experience delays in receiving the latest documents via the API. Our Engineering team is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.

Our engineering team has resolved the issue affecting Explore+ searches (Optimized Searches). Users should no longer experience delays in receiving the latest documents. We are now monitoring the situation closely and will continue to provide updates accordingly.

After a period of monitoring, this issue has been resolved. Meltwater API for Explore+ Searches (Optimized Searches) is now working as expected.

We are currently experiencing an issue with delayed content indexation in Explore+ Searches (Optimized Searches). Users may experience delays in receiving the latest documents in their search results. Our Engineering team is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.

Our engineering team has resolved the issue affecting Explore+ searches (Optimized Searches). Users should no longer experience delays in receiving the latest documents. We are now monitoring the situation closely and will continue to provide updates accordingly.

After a period of monitoring, this issue has been resolved. Explore+ searches (Optimized Searches) are now working as expected.

We are currently experiencing an issue with searches. Users may experience errors when running searches, or searches may fail to load. Features that rely on searches may also be affected. Our Engineering team is aware of the issue and is actively investigating. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.

Our engineering team has resolved the issue affecting searches. Searches should now load as expected, and users should no longer experience errors when running searches. We are now monitoring the situation closely and will continue to provide updates accordingly.

After a period of monitoring, this issue has been resolved. Searches are now loading as expected.

We are currently investigating an issue impacting the Engage Platform. Customers may experience errors when loading Engage Conversations, Publisher, Analyze Owned widgets and Dashboards, and Owned Social Connections. Our team is actively working to identify and resolve the issue. We will continue to provide updates accordingly.

Our Engineering team has identified and resolved the issue affecting the Engage Platform. Users should now be able to access Engage as expected across Conversations, Publisher, Analyze, and Owned Social Connections. The team will continue to closely monitor the situation to ensure continued stability. Thank you for your patience.

After a period of monitoring, this issue is now resolved. Loading of Owned Social accounts, including Publish, Conversations, and Owned Social Connections, is now functioning as expected.

We are currently investigating an issue affecting search. Customers may experience errors when running searches, or searches may fail to load. Features that rely on searches may also be affected. Our team is actively working to identify and resolve the issue. We will continue to provide updates accordingly.

Our engineering team has resolved the issue affecting searches. Searches should now load as expected, and users should no longer experience errors when running searches. We are now monitoring the situation closely and will continue to provide updates accordingly.

After a period of monitoring, this issue has been resolved. Searches are now loading as expected.

We are currently experiencing issues in retrieving the latest editorial, social, and broadcast content. Engineering is aware of the issue and is currently investigating. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.

Our engineering team has resolved the issue that caused delays in editorial, social, and broadcast content. The backlog has now been processed, and we will continue to monitor the situation closely and provide updates accordingly. Thank you for your patience.

After a period of monitoring, this issue is now resolved. Latest editorial, social, and broadcast content continues flowing into the platform as expected.

We are experiencing an issue where users may not be able to access Analyze dashboards and Explore+ Searches(Optimized Searches) via Workspaces. Our Engineering team is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.

Our engineering team has identified and resolved this issue. Users should now be able to access Analyze dashboards and Explore+ Searches (Optimized Searches) via Workspaces.

After a period of monitoring, this issue is now resolved. Analyze dashboards and Explore+ Searches (Optimized Searches) via Workspaces continue to function as expected.

We are currently experiencing issues with Explore+ Searches(Optimized searches). Users may encounter errors when running searches or retrieving past data. Services that rely on search functionality such as Analyze dashboards may also be affected. Our engineering team is actively investigating the issue. We apologize for the inconvenience and appreciate your patience.

Our engineering team is actively working to resolve this issue. Partial Explore+ Search (Optimized Search) functionality has now been restored on the platform. Search results currently include data up to 30 July, 2:00 AM UTC. We will continue to provide updates accordingly. Thank you for your patience and understanding.

Our engineering team is actively working to resolve this issue. Explore+ Search (Optimized Search) functionality has now been restored on the platform. Search results currently include data up to 31 July, 4:00 PM UTC. We will continue to provide updates accordingly. Thank you for your patience and understanding.

The issue that caused data delays in Explore+ Search (Optimized Search) has now been fully resolved. Our Engineering team has processed the backlog, and the platform is functioning as expected.

After a period of monitoring, this issue is now resolved. The latest Explore+ Search (Optimized Search) content is flowing into the platform as expected. Thank you for your patience.

We are currently experiencing an issue retrieving the latest Editorial Content. Users may experience missing or delayed search results, which may impact Monitor, Newsletters, Analyze, and Reports. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.

Our Engineering team has identified and resolved the issue affecting the retrieval of the latest Editorial Content. Users should now be able to access search results as expected across Monitor, Newsletters, Analyze, and Reports. The team will continue to closely monitor the situation to ensure continued stability. Thank you for your patience.

After a period of monitoring, this issue is now resolved. Latest Editorial Content is flowing into the platform as expected. Thank you for your patience.

We are currently experiencing issues retrieving the latest broadcast content for Australia. Engineering is aware of the issue and is currently investigating. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.

Our third-party provider has resolved the issue affecting broadcast data for Australia, and data is now flowing back into the platform. Some customers may still experience delays with certain content while we complete the backfill process. Thank you for your patience.

After a period of monitoring, this issue is now resolved. Latest Australian broadcast content is flowing into the platform as expected.

We are currently experiencing a delay with Editorial Content. Users may observe missing or delayed content in their searches. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.

Our Engineering team has resolved this issue and Editorial Content is now up to date. We will continue to monitor the situation closely and provide updates accordingly. We apologize for any inconvenience and appreciate your patience.

After a period of monitoring, this issue is now resolved. Editorial content continues to flow into the platform as expected.

We are currently experiencing an issue with X/Twitter data. Users may see a delay getting the latest X/Twitter data in searches. Our Engineering team is aware of the issue and is actively working to resolve it. We will share updates as they become available. We apologize for the inconvenience and thank you for your patience.

X/Twitter content is flowing into the platform as expected. We will continue to monitor the application and provide updates accordingly. Thank you for your patience.

After a period of monitoring the issue is fully resolved. X/Twitter content is flowing into searches as expected. Thank you for your patience and understanding.

We are currently experiencing an issue with X/Twitter data. Users may see a delay getting the latest X/Twitter data in searches. Our Engineering team is aware of the issue and is actively working to resolve it. We will share updates as they become available. We apologize for the inconvenience and thank you for your patience.

X/Twitter content is flowing into the platform as expected. We will continue to monitor the application and provide updates accordingly. Thank you for your patience.

After a period of monitoring the issue is fully resolved. X/Twitter content is flowing into searches as expected. Thank you for your patience and understanding.

We are currently experiencing an issue where certain components will be unavailable for users. Our engineering team is actively investigating the issue. We apologize for the inconvenience and appreciate your patience.

Our Engineering team has identified and resolved the root cause affecting this issue. Users should now be able to access all components. The team will continue to closely monitor the situation. Thank you for your patience.

After a period of monitoring the issue is fully resolved. The platform continues to function as expected. Thank you for your patience and understanding.

We are currently experiencing an issue with receiving the latest Kinetiq content from our provider. This may result in delays or no data for TV, Radio, Podcasts, and Promotional/Ad content. Our Engineering team has already contacted our vendor to address this issue, and we are actively working with them to resolve it. We apologize for any inconvenience this may cause and will provide updates as they become available.

This issue has been resolved now. TV, Radio, Podcasts, and Promotional/Ad content from Kinetiq is flowing in as expected. We will continue to monitor and provide updates accordingly.

After a period of monitoring, this issue is now resolved. TV, Radio, Podcasts, and Promotional/Ad content from Kinetiq is flowing in as expected.

Our third-party provider Meta is reporting widespread outages impacting their Facebook and Instagram APIs. As a result, this may affect multiple components of the Meltwater platform including: Engage, Explore, Measure, and other areas. We'll continue to monitor and provide updates accordingly.

Our third-party provider, Meta, has resolved the issue impacting their Facebook and Instagram APIs. Components of the Meltwater platform affected by this outage are now functioning as expected. We'll continue to monitor and provide updates accordingly.

After a period of monitoring, this issue has now been resolved. Components of the Meltwater platform affected by this outage continue functioning as expected.

We are currently experiencing a delay with Content Ingestion. Users may observe missing or delayed content in their searches. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.

Our Engineering team has resolved the issue and has processed the backlog. We will continue to monitor and provide updates accordingly. Thank you for your patience.

After a period of monitoring, this issue has now been resolved and the backlog processed. Content continues to flow into the platform as expected.