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    Merge outage history

    24 recorded Merge incidents since January 2026, with official updates, affected components, duration and resolution information.

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    Intermittent 429s

    Started October 21, 2026 at 4:23 PM UTC · 16m

    Pending
    1. October 21, 2026 at 4:39 PM UTCresolved

      We've now resolved the incident. Thanks for your patience.

    Temporary Integration Downtime

    Started October 21, 2026 at 3:55 PM UTC · 21h 55m

    OutageMajor incident
    1. October 22, 2026 at 1:50 PM UTCresolved

      Our integrations have resolved their incidents and are back online following security patching and validation. Thanks for your patience.

    Docs Site Degraded

    Started October 12, 2026 at 5:28 PM UTC · 39m

    IssuesMinor incident
    1. October 12, 2026 at 6:06 PM UTCresolved

      We've now resolved the incident. Thanks for your patience.

    API Partially Unavailable

    Started October 9, 2026 at 10:35 PM UTC · 20m

    IssuesMinor incident
    1. October 9, 2026 at 10:55 PM UTCresolved

      We've now resolved the incident. Thanks for your patience.

    Legacy reports-based ADP Linked Accounts syncs affected

    Started September 30, 2026 at 9:52 PM UTC · 4d 21h

    Pending
    1. October 5, 2026 at 7:34 PM UTCresolved

      We've now resolved the incident. Thanks for your patience.

    QBO Outage

    Started September 1, 2026 at 9:11 PM UTC · 17h 40m

    OutageMajor incident
    1. September 2, 2026 at 2:51 PM UTCresolved

      The integration issues have been resolved and all systems are operating normally. We apologize for any inconvenience this may have caused. If you continue to experience issues, please contact our support team.

    Temporary Docs Outage

    Started August 5, 2026 at 6:57 PM UTC · 1h 30m

    OutageMajor incident
    1. August 5, 2026 at 8:26 PM UTCresolved

      The vendor has now resolved the incident. Thanks for your patience.

    QBO Outage

    Started July 8, 2026 at 2:16 PM UTC · 5h 55m

    OutageMajor incident
    1. July 8, 2026 at 8:10 PM UTCresolved

      We've now resolved the incident. Thanks for your patience.

    Initial Incident Notice

    Started June 25, 2026 at 11:13 PM UTC · 1h 4m

    Pending
    1. June 26, 2026 at 12:17 AM UTCresolved

      Good news - this issue has been resolved and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.

    Salesforce connections may require reconnection

    Started June 25, 2026 at 1:17 AM UTC · 18d 18h

    Pending
    1. July 13, 2026 at 8:10 PM UTCresolved

      The incident with Salesforce has been resolved. For customers who have active Salesforce accounts, we've emailed Admins on how to properly re-link Salesforce connections

    Gusto API Outage

    Started May 19, 2026 at 9:37 PM UTC · 16h 54m

    OutageMajor incident
    1. May 20, 2026 at 2:31 PM UTCresolved

      We've now resolved the incident. All scopes that were disabled should now be resolved. Thanks for your patience.

    Temporary Docs Disruptions

    Started May 14, 2026 at 4:41 PM UTC · 3h 39m

    Pending
    1. May 14, 2026 at 8:20 PM UTCresolved

      We've now resolved the incident. Thanks for your patience.

    Investigating — NetSuite (elevated 403s)

    Started May 11, 2026 at 7:07 PM UTC · 3h 12m

    Pending
    1. May 11, 2026 at 10:20 PM UTCresolved

      We've now resolved the incident. Thanks for your patience.

    Linear syncs temporarily paused

    Started March 24, 2026 at 3:25 AM UTC · 15h 40m

    Pending
    1. March 24, 2026 at 7:05 PM UTCresolved

      We've now resolved the incident. Thanks for your patience.

    [US, EU] Potential Delayed Syncs

    Started March 12, 2026 at 7:15 PM UTC · 1h 51m

    Pending
    1. March 12, 2026 at 9:06 PM UTCresolved

      We've now resolved the incident. Thanks for your patience.

    Potential Downtime

    Started February 7, 2026 at 1:20 AM UTC · 11m

    OutageMajor incident
    1. February 7, 2026 at 1:31 AM UTCresolved

      The Merge HRIS API category is operational.

    [EU] Potential Delayed Syncs

    Started February 7, 2026 at 12:30 AM UTC · 1h 14m

    Pending
    1. February 7, 2026 at 1:44 AM UTCresolved

      We've now resolved the incident. Thanks for your patience.

    Potential Downtime [EU]

    Started February 5, 2026 at 6:06 AM UTC · 5m

    OutageMajor incident
    1. February 5, 2026 at 6:11 AM UTCresolved

      We've now resolved the incident. Thanks for your patience.

    Potential Downtime

    Started February 5, 2026 at 6:04 AM UTC · 1m

    OutageMajor incident
    1. February 5, 2026 at 6:05 AM UTCresolved

      The Merge HRIS API category is operational.

    Potential Downtime

    Started February 5, 2026 at 5:59 AM UTC · 0m

    OutageMajor incident
    1. February 5, 2026 at 5:59 AM UTCresolved

      The Merge HRIS API category is operational.