Messagebird outage history

We are experiencing an intermittent outage of Bird Inbox (Classic) platform. Users may experience issues accesses inbox and conversations. Our engineering team has been engaged and is actively investigating.

We have confirmed that our hosting provider is currently experiencing capacity issues which are affecting the availability of the Inbox. We are working with the provider and evaluating mitigation options on our side in parallel. Users may continue to experience intermittent access to conversations in the meantime. We will provide a further update within 30 minutes, or sooner if the situation changes.

We are seeing stabilization of Inbox availability. Users should now be able to access conversations. We are continuing to monitor closely to confirm the issue is fully resolved before closing this incident. We will provide a further update within 60 minutes.

This incident has been resolved.

We are noticing failures in the connector service. We are investigating to identify the root cause

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

We identified the root cause and continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We've identified an issue affecting search functionality on the dashboard. All services remain operational, but new items may not appear in dashboard search results.

A fix has been implemented and we are monitoring the results.

The fix has been deployed, and dashboard search functionality has been restored. We are replaying events from the incident period to refresh the search index and ensure all affected items are available in search results.

This incident has been resolved.

We are observing delays in processing of Message & Contact Objects. We are actively investigating the issue The impact is limited to Customers in Bird Box platform, hosted in the us-west-1 region.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are seeing a spike in errors in the Journeys logs right now. We are investigating the issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating increased WhatsApp message delivery failures caused by connectivity issues with Meta services. Customers may experience delays or failures when sending WhatsApp messages. Our team is actively monitoring the situation and working to mitigate the impact. We will provide further updates as more information becomes available.

We are continuing to monitor increased WhatsApp message delivery failures caused by ongoing disruptions in Meta’s services, as confirmed by Meta.

This incident has been resolved.

Flows and Journeys are unable to retrieve the Message Body property for Conversation Messages. We are investigating the issue.

This incident has been resolved.

Between 9:30 AM and 9:34 AM UTC, there has been an intermittent increase in delivery latency for messages sent. The issue has been resolved. We are monitoring the situation.

This incident has been resolved.

We are currently looking into an issue where processing conversations date is running behind in our US West cluster. This is causing the reporting to be behind.

The processing has caught up and we are monitoring to ensure it doesn't get behind again.

This incident has been resolved.

We are currently investigating an issue where the overview pages for Journeys, Flows, Search and other products are down and unavailable.

This incident has been resolved.

We are currently experiencing an issue where journeys are not displaying in the user interface. Journey runs are not affected and continue to execute normally. At this time, the issue is limited to the listing/viewing of journeys in the UI. Our engineering team is actively investigating the root cause.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing delays in processing journeys. The team is actively working to increase processing speed and reduce delays.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

KPN Netherlands has reported issues with A2P delivery to a small subset of their customer base, which may cause messages to be delivered with a delay or not at all. We are working closely with their engineering teams to have this resolved.

This incident has been resolved.

We are seeing elevated errors with conversations involving bots in the EU region and we are currently investigating this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are currently investigating this issue.

We've identified the cause of the issue affecting wait steps in automations. A rapid spike in automation activity outpaced our infrastructure's autoscaling response, leading to a temporary processing backlog. Our systems have since scaled to meet demand and the backlog is expected to clear completely in 30mins.

All backlog fully processed.

We are currently investigating an issue impacting campaigns activated in the EP Marketing Suite within the last 30 minutes. Affected campaigns are failing approximately 10 minutes after activation. Our team is actively working on a fix.

A fix has been implemented and we are monitoring the results. Affected customers are advised to retry their campaigns.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Flows and Journeys are impacted. We are investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating processing delays impacting a subset of flows & journeys configured with contact-added-to-list triggers.

This incident has been resolved.

We are currently observing problems with our MMS service resulting in failed messages sending to US based routes. We are investigating the situation and we will provide an update as soon as we have additional information.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.